Village of Lisle

What Village of Lisle does

The Village of Lisle is an incorporated municipal government in DuPage County, Illinois, serving approximately 23,440 residents and more than 1,000 businesses within its jurisdictional boundaries. Operating as a political subdivision of the State of Illinois, the Village delivers the full range of municipal services — police protection, public works (streets, water, sewers, stormwater), development services, utility billing, emergency management, and community programming. Governance rests with an elected Mayor (Mary Jo Mullen, 2025-2029 term), a six-member Board of Trustees, a Village Clerk, and multiple appointed commissions including Planning & Zoning, Economic Development, Flood Information, and Police Pension Fund Board. The Village operates 51-100 employees across three primary locations: Village Hall at 925 Burlington Avenue, the Police Department at 5040 Lincoln Avenue, and Public Works Operations at 4905 Yackley Avenue.

The Village's digital service architecture is layered around three core platforms. OpenGov ERP, implemented in September 2021, anchors financial operations and citizen service workflows, supported by an OpenGov Financial Transparency Portal and a Utility Billing Portal at lisleil.pay.opengov.com. ViewPointCloud powers the citizen services portal for permits, licensing, registrations, commuter parking, and development services; FrontlinePSS handles police citizen reporting; ArcGIS delivers interactive zoning, floodplain, and crime-mapping functionality; CodeRED powers emergency notifications; PayByPhone processes daily commuter parking; and CivicPlus hosts the Village website. Service breadth was extended in 2024 with adoption of 11 updated international and national building codes (2024 IBC, IRC, IEBC, IFC, IFGC, IECC, IMC, IPMC, ISPSC; 2023 NEC; 2018 Illinois Accessibility Code) and the March 2024 Comprehensive Land Use Plan consolidating the Downtown Lisle, Ogden Avenue Corridor, and Bicycle/Pedestrian plans.

As a municipal entity, the Village of Lisle is not a commercial revenue generator. Operations are funded by property taxes, sales taxes, water/sewer utility fees, permit and license fees, parking revenue (quarterly commuter permits via the Citizen Service Portal, daily passes via PayByPhone), and intergovernmental grants. Specific pricing includes $10 electronic community sign messages, $5 traffic accident reports, and free 2-hour on-street downtown parking. The Village brands itself as "The Arboretum Village," positioning around sustainability and tree preservation — credentials include Tree City USA (Arbor Day Foundation), FEMA Community Rating System participation (25% flood-insurance premium reduction in floodplain, 10% elsewhere), and the October 2021 Greenest Region Compact endorsement committing to 49 sustainability goals across climate, energy, water, and land.

Name

Village of Lisle

Legal name

Lisle, IL

Website

https://villageoflisle.org

Company type

Private

Operating status

Operating

Headcount range

51–100 employees

Short description

The Village of Lisle is a DuPage County, Illinois, municipal government serving approximately 23,440 residents and 1,000+ businesses with police protection, public works, water/sewer utilities, development services, permitting, and community programming delivered via OpenGov ERP, ViewPointCloud, and in-person Village Hall services.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Water, Sewage and Other Systems (2213), Administration of Housing Programs, Urban Planning, and Community Development (925), Water Supply and Irrigation Systems (221310)

SIC

Water Supply (4941), Electric, Gas & Sanitary Services (4900)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Planning, Zoning, Permitting & Code Enforcement (BPAIACAE), Municipal Tax & Revenue Administration (Local) (BPAIACAD)

Keywords

• Municipal government services
• Citizen services portal
• Utility billing services
• Public safety services
• Community development services

Headquarters

HQ city

Lisle

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Pricing tiers

Distribution channels6 records

Marketing channels12 records

Core offering

The Village of Lisle operates as a municipal government providing administrative and community services to residents, businesses, and visitors within its boundaries. Core offerings include police protection, public works (streets, water, sewers, stormwater), development services and permitting, utility billing for water and sewer, commuter parking management, emergency notification, GIS mapping, FOIA request processing, and community programs. These services are delivered through in-person channels at Village Hall and through integrated online citizen service portals.

Product overview

The Village of Lisle operates as a municipal government offering a comprehensive digital services portfolio centered around citizen-facing online portals. The core offering consists of multiple integrated platforms: the OpenGov-powered Citizen Service Portal for permits, licenses, and registrations; the Utility Billing Portal for water/sewer payments; the Police Citizen Reporting Portal via FrontlinePSS for non-emergency requests; and the PayByPhone-based Commuter Parking System. These platforms are supplemented by GIS mapping services, CodeRED emergency notifications, and FOIA request systems. The Village utilizes ViewPointCloud for development services and building permits, while OpenGov ERP provides the underlying financial and service infrastructure. The architecture follows a platform-plus-portal model where multiple specialized service portals connect to serve different municipal functions including development services, police services, public works, and administrative services.

Differentiator

Problem solved

Functional benefit

Products and services

• Citizen Service Portal
• Utility Billing Portal
• Online Permitting System
• Police Citizen Reporting Portal
• Report a Concern System
• Commuter Parking System
• Development Services
• Geographic Information Systems (GIS) Interactive Mapping
• CodeRED Emergency Notification
• FOIA Request System

Quantifiable outcome

• 95% Excellent or Good safety perception rating from community survey
• +4 more outcomes

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Feature6 records

Partnerships

Nine partnerships are on record, tiered core, minor and supporting.

• Metropolitan Mayors CaucuscoreStrategic or Co-development Partner · 1 October 2021Village Board approved resolution endorsing the Greenest Region Compact (GRC) in October 2021, committing to 49 high-level sustainability goals across climate, energy, water, land, and other environmental categories.
• DuPage County Homeland Security and Emergency ManagementcoreStrategic or Co-development PartnerVillage participates with DuPage County Homeland Security and Emergency Management to help prepare residents and businesses for emergencies including flood emergencies and natural disasters.
• DuPage County Stormwater ManagementcoreStrategic or Co-development PartnerCoordinates on stormwater management, floodplain regulations, and water quality programs. Village operates under DuPage County Countywide Stormwater and Floodplain Ordinance.
• The Conservation FoundationminorStrategic or Co-development PartnerPartnered with The Conservation Foundation to provide rain barrel purchase program for Lisle residents through Upcycle Products Inc.
• National Flood Insurance ProgramcoreStrategic or Co-development PartnerVillage participates in FEMA's National Flood Insurance Program (NFIP) to provide flood insurance options for residents and property owners in flood-prone areas.
• Lisle Park DistrictcoreStrategic or Co-development PartnerJoint programming for community events including Independence Day celebrations, summer concert series, and park district facilities. Co-hosts festivals and special events throughout the year.
• ComcastsupportingChannel Partner/ Reseller/ DistributorProvides public access channel 10 (Government Access Programming) for village government meetings, news and events broadcast to Lisle community.
• AT&TsupportingChannel Partner/ Reseller/ DistributorProvides public access channel 99 (Government and Community Channel) for village government meetings and community programming.
• CivicPlussupportingTechnology or IntegrationWebsite platform provider for Village of Lisle official website and content management system.

Scale indicators10 records

Recent moves8 records

Expansion highlights5 records

Direct peers

• Village of Bolingbrook: Larger Will/DuPage County village operating a comparable full-service municipal model including police, public works, utilities, and development services — useful comparison for service scale.
• Village of Carol Stream: DuPage County village of similar population scale operating a parallel mix of public safety, public works, water/sewer utilities, and development services.
• Village of Downers Grove: Adjacent DuPage County village of comparable population and suburban Chicago profile; delivers the same mix of municipal services, police, public works, water/sewer utilities, and development services as Lisle.
• Village of Glen Ellyn: DuPage County village with comparable population and governance structure, delivering police, public works, water/sewer, development review, and community engagement services.
• Village of Woodridge: DuPage/Will County suburban village of similar size operating the same core municipal functions — police, public works, utilities, permitting, and community development.
• City of Wheaton: DuPage County seat with similar population scale and full-service municipal structure including utilities, police, public works, and planning/zoning — directly comparable governance and service-delivery model.
• Village of Lombard: Nearby DuPage County village with comparable population and a similar portfolio of police, public works, water/sewer, development services, and community programming functions.

Others

• CivicPlus: Provider of Lisle's official municipal website and content management platform; relevant as an ecosystem participant enabling the Village's public-facing communications and service portal.
• OpenGov: Provider of Lisle's core ERP, citizen service portal, and financial transparency platform; comparable as the technology vendor enabling much of the Village's modernized digital service delivery.

Broad incumbents

• City of Naperville: Much larger DuPage/Will County municipality operating the same municipal service portfolio at greater scale; relevant as a broader incumbent reference for capability expansion and best-practice benchmarking.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/villageoflisle
• YouTubeyoutube.com/user/lislecatv
• Facebookfacebook.com/VillageofLisle
• LinkedInlinkedin.com/company/village-of-lisle
• Instagraminstagram.com/villageoflisle

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Village of Lisle