Livingstone Shire Council

What Livingstone Shire Council does

Livingstone Shire Council is a statutory local government authority established in 2013 through de-amalgamation from the Rockhampton Regional Council, serving approximately 36,000 residents across 11,776 square kilometres along Queensland's Capricorn Coast. The council is headquartered at 25 Normanby Street, Yeppoon, with a second customer support centre in Emu Park, and is governed by an elected Mayor and Councillors under Queensland local government legislation. It manages infrastructure assets valued at approximately $1.0 billion, spanning land, buildings, plant and equipment, roads and drainage, bridges, water, sewerage, and waste services.

The council operates a unified digital services platform comprising the ePathway 24/7 online portal for payments, applications, and service requests; the LoopedIn Councils mobile app for waste bin-day reminders and vouchers; the Snap Send Solve app for geo-tagged community issue reporting; an ArcGIS-powered Interactive Mapping system for zoning and council assets; a Disaster Dashboard for emergency information; an eNotices module for digital rate notices; and micro-mobility services such as Yeppoon E-Scooter Hire.

Revenue is generated through three streams: statutory rates and property taxes on residential and commercial properties, fees and charges for transactional services (development applications, building certifications, animal registrations, venue hire, water/sewerage), and federal and state government grants for infrastructure and regional development programs. The customer base is segmented into Livingstone Shire residents (primary), local businesses, visitors and tourists, and First Peoples (the Darumbal, Woppaburra, and Barada Kalbalbara Yetimarala peoples as Traditional Custodians). Distribution is hybrid, combining two physical Customer Support Centres, the ePathway portal, mobile applications, a 1300 phone line with after-hours emergency cover, email correspondence, and the Get Involved community engagement platform.

Name

Livingstone Shire Council

Legal name

Livingstone Shire Council

Website

https://livingstone.qld.gov.au

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

251–500 employees

Short description

Livingstone Shire Council is a Queensland local government authority serving approximately 36,000 residents across 11,776 sq km of the Capricorn Coast, delivering rates-funded municipal services including waste, water, roads, planning, and emergency management via a digital portal and mobile apps.

Ownership category

akta.pro rank

Product category

Local Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (925), Water, Sewage and Other Systems (2213), Utilities (221)

SIC

Refuse Systems (4953), Sanitary Services (4950), Water, Sewer, Pipeline, Comm & Power Line Construction (1623), Services-Management Services (8741)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Municipal Finance, Treasury, Budget & Procurement (BPAIACAC), Municipal Tax & Revenue Administration (Local) (BPAIACAD), Public Works Departments (Streets, Bridges, Stormwater, Fleet, Maintenance) (BPAIALAD), Public Works / In-House Municipal Collection Operations (EUAIAAAF)

Keywords

• Local government services
• Waste management services
• Community infrastructure
• Disaster management
• Municipal rate administration

Headquarters

HQ city

Yeppoon

HQ country

Australia

HQ region

Oceania

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Infrastructure, Operations

Revenue model

1. Rates and Property Taxes: Council levies rates on residential and commercial properties within Livingstone Shire as its primary revenue source for funding services, infrastructure, and operations.
2. Fees and Charges: Council charges fees for various services including development applications, building certifications, plumbing and drainage approvals, venue hire, animal registrations, and water/sewerage services.
3. Government Grants and Subsidies: Council receives federal and state government grants for infrastructure projects, community services, and regional development programs.

Distribution channels5 records

Marketing channels6 records

Core offering

Livingstone Shire Council delivers statutory local government services to approximately 36,000 residents of the Capricorn Coast region in Queensland, Australia. Core offerings include rates and property taxation administration, waste collection and resource recovery, water and sewerage services, road and bridge construction and maintenance, town planning and development assessment, animal management, community facilities (libraries, pools, parks), youth and aged care programs, and disaster management. Services are accessed via two Customer Support Centres, a 24/7 online portal, and mobile applications.

Product overview

Livingstone Shire Council operates a unified digital services platform comprising an Online Services portal for payments, applications, and service requests, supplemented by mobile applications for waste management (LoopedIn Councils App), community issue reporting (Snap Send Solve), and micro-mobility (Yeppoon E-Scooter Hire). The council also provides public-facing tools including a Disaster Dashboard for emergency information, Interactive Mapping for spatial data access, and eNotices for digital rate notices. These products serve residents and ratepayers of the Livingstone Shire region (Queensland, Australia) and are accessed primarily through the council's main website.

Differentiator

Problem solved

Functional benefit

Products and services

• Online Services Portal (ePathway) A 24/7 online portal powered by ePathway allowing Livingstone Shire residents and ratepayers to report non-urgent requests, make payments, lodge applications, submit service requests, book council venues, and request property searches.
• LoopedIn Councils App Mobile waste management application providing bin day reminders, collection updates, and waste sorting information. Residents can download waste vouchers and select Livingstone Shire Council within the app.
• Disaster Dashboard Online resource providing real-time access to disaster information, road closures, flooding updates, and emergency response resources during natural disasters and emergencies affecting Livingstone Shire.
• Interactive Mapping Web-based ArcGIS mapping system allowing residents to search and view spatial data, property information, zoning, and council infrastructure across Livingstone Shire.
• Yeppoon E-Scooter Hire Electric scooter hire service available in Yeppoon, providing residents and visitors with micro-mobility transportation options around the Capricorn Coast.
• Snap Send Solve Free third-party mobile application available on Apple and Google Play stores that enables residents to report community issues (potholes, illegal dumping, overflowing bins, wandering animals, playground maintenance, footpath damage) by taking a photo, geo-tagging the location, and submitting it to council for resolution.
• eNotices Registration Electronic rate notice registration service allowing Livingstone Shire ratepayers to receive their rate notices digitally via email instead of by physical mail.

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature5 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• Capricorn EnterprisecoreStrategic or Co-development PartnerCouncil works collaboratively with Capricorn Enterprise on economic development initiatives and advocacy for local industry participation in major infrastructure projects. The partnership focuses on attracting investment and promoting the region to businesses and investors.
• Central to Defence Working Group (CTDWG)coreStrategic or Co-development PartnerCouncil is a member of the Central to Defence Working Group, which also includes Rockhampton and Gladstone Councils, Regional Development Australia Central and Western Queensland. The group advocates for strategic opportunities the Central Queensland region presents to Defence and Defence industry for expansion and capability uplift.
• Construction Skills QueenslandminorStrategic or Co-development PartnerCouncil directs residents and businesses to Construction Skills Queensland's interactive project explorer enabling search by project or region for a comprehensive view of major infrastructure projects in the Central Queensland region.
• Great Keppel Island (GKI) Master Plan - Queensland Government PartnershipcoreStrategic or Co-development PartnerThe Queensland Government has committed $30 million towards common-user infrastructure on Great Keppel Island as part of a master plan project to revitalise tourism on the island. Council is a key participant working with the Queensland Government and island stakeholders to facilitate tourism development.
• Darumbal PeoplecoreOthersDarumbal people are recognised as the Traditional Custodians of the land and sea within Livingstone Shire. They hold Native Title across the land and a TUMRA (Traditional Use of Marine Resources Agreement) across sea country. Council acknowledges and pays respect to Darumbal elders past, present, and emerging.
• Woppaburra PeoplecoreOthersWoppaburra people are recognised Native Title holders across Woppa (Great Keppel Island) and Konomie (North Keppel Island), with a TUMRA across sea country surrounding the islands. Council actively participates in NAIDOC Week celebrations and supports Indigenous initiatives.
• Barada Kalbalbara Yetimarala PeopleminorOthersBarada Kalbalbara Yetimarala people are recognised as traditional custodians with a pending Native Title claim application across country in the north-west of Livingstone Shire near Ogmore.

Scale indicators3 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• Sunshine Coast Council: Larger Queensland coastal council with a much bigger population and rate base but a similar tourism-driven growth narrative and digital services platform approach. Useful as a scaled comparable.
• Cairns Regional Council: Larger Queensland coastal council with a tropical tourism economy profile similar to Livingstone. Offers benchmarking on disaster management, island infrastructure, and Indigenous engagement.
• Townsville City Council: Larger Queensland regional council operating under the same state regulatory framework. Provides peer benchmarking on defence-industry adjacencies and disaster recovery given similar cyclone exposure.

Direct peers

• Bundaberg Regional Council: Queensland regional council of comparable population and geography. Similar service portfolio (water, sewerage, waste, roads, community development) and disaster exposure profile.
• Gladstone Regional Council: Queensland regional council also in Central Queensland and a fellow Central to Defence Working Group member. Comparable scale, infrastructure mandate, and industrial/tourism economy mix.
• Rockhampton Regional Council: Adjacent Central Queensland local government formed by the 2008 amalgamation that Livingstone de-amalgamated from in 2013. Operates the same regulatory framework, overlaps in Capricorn Coast constituents, and is a partner in the Central to Defence Working Group.
• Whitsunday Regional Council: Coastal Queensland council serving a tourism-heavy region with island infrastructure similar to Livingstone's Great Keppel mandate. Comparable population size and rate-base structure.
• Fraser Coast Regional Council: Queensland coastal regional council with a similar population base and tourism-agriculture economy. Comparable infrastructure asset scale and service delivery model.
• Mackay Regional Council: Coastal Queensland regional council with a similar population base, tourism-agriculture-industry mix, and extensive infrastructure footprint. Comparable local government service delivery model.

Others

• Local Government Association of Queensland (LGAQ): Peak industry body representing Queensland councils including Livingstone Shire. Relevant not as a competitor but as the policy/advocacy counterpart that shapes funding, regulatory frameworks, and de-amalgamation risk.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UCoU3OEEtsMS1Bm1nZLNrQ8A
• Facebookfacebook.com/livingstoneshirecouncil
• LinkedInlinkedin.com/company/livingstone-shire-council
• Instagraminstagram.com/livingstoneshirecouncil
• Xx.com/CouncilLSC

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Livingstone Shire Council