City of Belleville

What City of Belleville does

The City of Belleville is a municipal government entity incorporated under Ontario municipal law, located in Hastings County on the Bay of Quinte in Ontario, Canada. Established as a municipal corporation in 1834, the city serves approximately 50,000+ residents as the regional centre for surrounding communities including Quinte West, Tyendinaga, and Prince Edward County. It delivers the full spectrum of municipal services: fire and emergency response, transit (9 routes plus a night route and Mobility Bus), water and wastewater utilities, garbage and recycling collection, by-law and animal services, building permits and inspections, planning and development review, recreation programming, parks and facilities management, library services, and economic development support. Governance is provided by an elected Mayor and eight-member Council, with administrative leadership through a Chief Administrative Officer and departmental directors overseeing Community Services, Fire and Emergency Services, Finance, Planning, and Transportation and Operations.

The City operates a digital services ecosystem centered on its official website (belleville.ca) built on the Govstack platform, which functions as the primary portal for all municipal services. Key digital products include the Property Tax Account Portal, Development Tracker (GIS-based planning application monitoring), DevReady (development readiness assessment), Belleville Open Data and Maps (ArcGIS Hub-powered), Recreation Programs (PerfectMind-integrated registration), Belleville Transit information, and a Report-an-Issue service request tool. The technology architecture integrates CRM (PerfectMind), BI/analytics (ArcGIS), communication (Mailchimp newsletter, CivicWeb council portal), and content management (Govstack), with social media presence centralized through Linktree.

The City's revenue model is structured across five streams: property taxes (annual, based on assessed value), water and sewer service charges (monthly, usage-based), user fees and permits including building permits and business licences (transaction-based), Municipal Accommodation Tax on short-term rentals (transaction-based), and recreation program fees (subscription/per-seat). Its four primary customer segments are residential property owners and tenants, local businesses and commercial enterprises, visitors and tourists, and developers and property investors. Distribution occurs through City Hall counter services, online self-service portals, transit service, recreation facilities, and a dedicated Economic Development office. Strategic expansion is governed by the 2010 Loyalist Secondary Plan, which covers approximately 950 hectares and plans for 9,000 additional residents through coordinated residential and employment land development adjacent to the Highway 401 corridor and Loyalist College.

Name

City of Belleville

Legal name

The Corporation of the City of Belleville

Website

https://belleville.ca

Company type

Private

Founded year

1834

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Municipal government in Belleville, Ontario, Canada, providing essential public services to 50,000+ residents, businesses, and visitors through tax-funded operations including utilities, transit, recreation, planning, and emergency services, with a digital services platform built on Govstack.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (925)

SIC

Services-Management Services (8741)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Community Safety Administration (Fire/EMS, Emergency Management) (BPAIACAL), Regional/County Public Bus Operators (THAIAEAB), Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ)

Keywords

• Municipal government services
• Public transit
• Recreation programs
• Building permits
• Utilities management

Headquarters

HQ city

Belleville

HQ country

Canada

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Others

Revenue model

1. Property Taxes: Residential and commercial property taxation based on assessed property values, administered through the taxation department with online payment options
2. Water and Sewer Services: Water distribution and wastewater services charged to residential and commercial customers based on consumption and service connection types
3. User Fees and Permits: Various municipal fees including building permits, business licences, marriage licences, burn permits, dog tags, parking tickets, and facility rentals
4. Municipal Accommodation Tax: Tax on short-term accommodations collected from visitors staying in hotels, motels, and short-term rental properties
5. Recreation Program Fees: Fees for recreation programs including swimming lessons, fitness classes, sports programs, camps, and facility rentals at arenas, community centres, and pools

Pricing tiers

Distribution channels5 records

Marketing channels6 records

Core offering

The City of Belleville is a municipal government entity located in Ontario, Canada, founded in 1834/1836. It delivers a broad range of local government services to residents and businesses, including public transit, recreation programming, building permits and development approvals, utilities, fire and emergency services, and general civic administration. Operations are funded through taxation, user fees, grants, and licensing revenue, with services delivered through in-person counters and an online portal.

Product overview

The City of Belleville operates a digital services ecosystem centered on its official website (built on Govstack platform) that serves as the primary portal for all municipal services. The platform provides integrated access to transit, recreation programs, utilities management, development tracking, and public engagement tools. Key digital products include the Development Tracker and DevReady for planning services, Belleville Open Data & Maps powered by ArcGIS, the Property Tax Account Portal, and Belleville Transit with multiple routes. Recreation services utilize PerfectMind for registration, while community engagement uses Mailchimp newsletters and social media through Linktree. The offering functions as a unified service platform with multiple departmental modules serving residents, businesses, and developers.

Differentiator

Problem solved

Functional benefit

Products and services

• Belleville Transit
• Recreation Programs
• Building Permits and Inspections
• Municipal Utilities
• Fire and Emergency Services
• Development Application Tracking

Quantifiable outcome

• Transit service coverage across 10 routes plus mobility bus service
• +2 more outcomes

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Feature3 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Quinte ConservationcoreStrategic or Co-development PartnerQuinte Conservation Authority collaborates with the City on stormwater management review, floodplain management, and environmental protection for developments within the Loyalist Secondary Plan area. The authority assists in reviewing development plans and approving stormwater facilities.
• Ministry of Transportation of OntariocoreTechnology or IntegrationThe Ministry of Transportation regulates development within 45 metres of Highway 401 right-of-way and areas within 395 metres of highway intersections. All development proposals within these limits are circulated to MTO for comment.
• Canadian National Railway (CNR) and Canadian Pacific Railway (CPR)minorStrategic or Co-development PartnerBoth CN and CP maintain mainline rail services through the Loyalist Secondary Plan area. The city coordinates with railway companies on noise attenuation, safety measures, and development policies adjacent to rail corridors.
• Loyalist CollegecoreStrategic or Co-development PartnerLoyalist College plays an important role in the educational and economic development of the community. The Secondary Plan encourages expansion of the college including potential student housing and technology park development.
• Hastings Prince Edward Public HealthcoreStrategic or Co-development PartnerThe city coordinates with public health authorities on community health initiatives, emergency preparedness, and environmental health programs including drinking water quality monitoring.
• Belleville Public Library BoardcoreStrategic or Co-development PartnerThe public library operates as an independent board providing community programming, digital resources, and educational services. The city supports library services as a key community amenity.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Regional players

• Prince Edward County: Adjoining lower-tier Ontario municipality with tourism-focused economy and short-term rental accommodation tax base. Comparable on municipal accommodation tax design and tourism-driven revenue streams relevant to Belleville's Bay of Quinte positioning.
• Township of Tyendinaga: Adjacent Ontario municipality referenced as part of the regional service catchment surrounding Belleville. Useful peer for understanding municipal-scale boundary and inter-municipal coordination in Hastings County.

Direct peers

• City of Peterborough: Ontario city of similar population size serving as a regional hub with comparable transit, recreation, water/sewer utilities, and planning functions. Useful peer for benchmarking small-city service delivery and digital modernization.
• City of Kingston: Ontario city on Lake Ontario with similar mid-sized municipal structure, university/college economic anchors, and historic downtown transit. Comparable in operating scope and digital service delivery maturity for a small-city Ontario context.
• City of Cornwall: Eastern Ontario city of comparable size with similar municipal service portfolio including transit, recreation, water/sewer, and property-tax-funded operations. Relevant comparable for service scale and revenue model.
• City of Quinte West: Neighbouring Ontario municipality in the Bay of Quinte region that lost lands to Belleville via 2003 annexation. Provides similar municipal services to a comparable population and is the most direct comparable for Belleville's scale and service mix.

Others

• Hastings County: Upper-tier municipal government that provides shared services and coordinates with the City of Belleville on regional matters. Adjacent governance structure rather than direct competitor, but relevant for understanding Belleville's two-tier Ontario municipal context.

Broad incumbents

• City of Oshawa: Larger Ontario municipality in the same Highway 401 corridor east-of-Toronto context. Operating a broader array of municipal services and transit infrastructure, providing a benchmark for what Belleville could scale toward with continued growth.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/bellevilleon
• YouTubeyoutube.com/user/BellevilleCityHall
• Facebookfacebook.com/BellevilleON
• Instagraminstagram.com/belleville_on
• LinkedInlinkedin.com/company/bellevilleon

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Belleville