Harrogate Housing Association

What Harrogate Housing Association does

Harrogate Housing Association Limited is a small, private, exempt-charity housing association registered in England and Wales (company number L2188) and regulated by the Regulator of Social Housing under the Cooperative and Community Benefit Societies Act 2014. Founded in 1968 as Harrogate Families Housing Association, the organisation provides affordable rented housing, shared ownership homes, and property management services exclusively within the Harrogate District of North Yorkshire. As of the most recent disclosures, the association owns approximately 275 homes (including 220 rental properties and shared ownership units) and manages a further 43 properties on behalf of two partner organisations: Applegarth Homes (10 almshouse units, held under a 125-year lease since July 2021) and Harrogate Flower Fund Homes (33 units for over-55s). Core products include rented social housing (with terraced houses, adapted bungalows, and new-build properties), shared ownership schemes starting from 25% equity, and a tiered repairs service (24-hour emergency, 5-day urgent, 28-day routine). The business is supported by three named senior managers — Chief Executive Steven Brook (a Chartered Accountant with 30+ years in the not-for-profit sector, including 20 years in housing), Operations Manager Angela Aldis (CIH member, 30+ years of frontline housing management), and Finance Officer Karen Radford (AAT-qualified, ACCA part-qualified) — under a Board chaired since 2024 by Claire Stone.

Name

Harrogate Housing Association

Legal name

Harrogate Housing Association Limited

Website

https://hhal.org.uk

Company type

Private

Founded year

1968

Operating status

Operating

Headcount range

11–50 employees

Short description

Harrogate Housing Association is a small, private UK housing association providing affordable rental and shared ownership homes, plus managing-agent services, exclusively within the Harrogate District of North Yorkshire.

Ownership category

akta.pro rank

Product category

Affordable Housing Services

NAICS

Residential Property Managers (531311), Lessors of Residential Buildings and Dwellings (53111)

SIC

Operators Of Apartment Buildings (6513), Real Estate Agents & Managers (For Others) (6531), Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

Affordable & Subsidized Housing Property Management (LIHTC, Section 8) (BPAJAFAD)

akta.pro secondary industries

Cooperative (Co-op) Housing Association Management (BPAJAHAC), Affordable Housing & Community Development (Housing, Community Land Trusts) (BPAGALAC)

Keywords

• Social housing
• Affordable rentals
• Shared ownership housing
• Housing association
• Property management services

Headquarters

HQ city

Harrogate

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Marketing or Sales

Revenue model

1. Residential Rent: Monthly rental payments from tenants occupying social housing properties. Rent is used for repairs, maintenance, and repayment of borrowing for property acquisition.
2. Shared Ownership Rent: Shared ownership scheme where customers purchase a percentage share (starting from 25%) and rent the remaining portion. As income rises, customers can purchase additional shares.
3. Management Service Fees: HHA provides management services to Applegarth Homes (almshouse charity) and Harrogate Flower Fund Homes, charging fees that reflect associated costs for day-to-day management, maintenance, accounting, and regulatory compliance.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Harrogate Housing Association provides affordable rented housing and shared ownership homes for local residents in the Harrogate District, alongside associated landlord services including repairs and maintenance, property management, neighbourhood management, and tenancy support. It owns and manages around 275 homes and is regulated by the Regulator of Social Housing as a charitable community benefit society.

Product overview

Harrogate Housing Association operates a unified housing management platform offering rental properties, shared ownership schemes, and property development services exclusively within the Harrogate District. The core portfolio consists of approximately 275 homes including terraced houses, adapted bungalows, and new-build properties. Additional services include emergency and routine repairs/maintenance (24-hour/5-day/28-day response tiers), neighbourhood management with dedicated officers, and management services for partner organizations (Applegarth Homes and Harrogate Flower Fund Homes). The association also facilitates customer engagement through the quarterly Customer Liaison Committee and supports mutual exchanges via the HomeSwapper service.

Differentiator

Problem solved

Functional benefit

Products and services

• Affordable Rented Housing General needs and affordable rented homes owned and managed by Harrogate Housing Association for local tenants in the Harrogate District, with rents set within social housing affordability norms.
• Shared Ownership Housing Shared ownership homes sold to eligible buyers who purchase a share and pay rent on the remaining share, providing a low-cost home ownership route in the Harrogate District.
• Repairs and Maintenance Service Responsive and planned repairs and maintenance for tenants living in Harrogate Housing Association homes, covering day-to-day repairs and cyclical maintenance.
• Property and Neighbourhood Management Day-to-day management of Harrogate Housing Association's housing stock and surrounding neighbourhoods, including tenancy management and resident engagement.
• HomeSwapper Mutual Exchange Service Mutual exchange service enabling Harrogate Housing Association tenants to swap homes with other social housing tenants via the HomeSwapper platform.

Quantifiable outcome

• 94% overall customer satisfaction (December 2020 survey, up from 91% in 2019)
• +2 more outcomes

Named customers5 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• Applegarth HomescoreStrategic or Co-development Partner · 1 October 2017HHA has been sole corporate trustee of Applegarth Homes (almshouse charity with 10 properties) since October 2017. On July 1, 2021, the charity entered a 125-year lease with HHA for management and maintenance. HHA is working with residents on a scheme to replace the existing building with a modern one.
• North Yorkshire CouncilcoreStrategic or Co-development PartnerClose cooperation between the association and North Yorkshire Council to assist in delivery of housing strategy and to develop new homes. The council works with HHA on the waiting list system for property allocations.
• FoundationminorStrategic or Co-development PartnerHHA operates a supported housing scheme for young people in partnership with Foundation as the support provider.
• Changing LivesminorStrategic or Co-development PartnerHHA provides dispersed properties for people recovering from alcohol and drugs use, operated by Changing Lives.
• Harrogate Borough CouncilcoreStrategic or Co-development PartnerWorks with Harrogate Borough Council's Private Sector Leasing and Environmental Protection Teams to report issues and maintain neighbourhood safety and cleanliness. Also accepts applications through Harrogate Borough Council.
• Harrogate Flower Fund HomescoreStrategic or Co-development PartnerHHA provides management services to Harrogate Flower Fund Homes, a housing association with 33 properties for the over 55s. Services include day-to-day management, maintenance, accounting, meeting organisation, and regulatory compliance.
• North Yorkshire PoliceminorStrategic or Co-development PartnerNeighbourhood officers conduct regular estate walkabouts accompanied by North Yorkshire Police PCSO to address safety concerns and maintain neighbourhood security.

Scale indicators7 records

Recent moves11 records

Expansion highlights3 records

Direct peers

• Broadacres Housing Association: A North Yorkshire-based housing association providing affordable homes across the region. Highly comparable to HHA in product mix (rental and shared ownership) and regional footprint; HHA board member David Smith previously spent nearly six years at Broadacres.
• Warwickshire Rural Housing Association: A small, rural-focused housing association delivering affordable homes in rural villages. Closely comparable to HHA's rural Harrogate District focus and shared ownership model; HHA shadow board member Liam Preston also serves on its board.
• Blackpool Housing Company: A local housing company providing affordable rented housing. Comparable in mission and tenant base; HHA board member Claire Stone was previously on its board.
• Highstone Housing Association: A small UK housing association providing affordable homes. Closely comparable in scale and operating model; HHA shadow board member Liam Preston is currently Managing Director at Highstone, evidencing direct operational parallels.
• 54North Homes: A mid-sized housing association operating across the North of England, providing affordable rented and shared ownership homes. Comparable to HHA in business model and core product offering; HHA board member Joanna Chambers is currently Director of Assets and Growth at 54North, evidencing direct sector overlap.
• Lincolnshire Housing Partnership (LHP): A larger housing association providing affordable homes across Lincolnshire. Comparable in product and regulatory model; HHA board member David Smith is currently Executive Director of Resources at LHP, evidencing direct sector overlap.

Broad incumbents

• ForHousing: A large North West housing association managing around 24,000 homes. Comparable in product offering but materially larger in scale; HHA board Chair Claire Stone recently stepped down from its board.
• Leeds Federated Housing Association: A medium-to-large Leeds-based housing association providing affordable rented homes. Comparable in affordable-housing mission and shared ownership offering; HHA board Chair Claire Stone recently stepped down from its board.
• Accent Housing: A large UK housing association operating across multiple regions with tens of thousands of homes. Comparable in core affordable-housing model, but materially larger; HHA board Chair Claire Stone was previously Executive Director of Customer Experience at Accent.

Regional players

• Harrogate Neighbours Housing Association: A small, local charitable housing association operating in the Harrogate area, providing sheltered and independent living housing for older people. Directly comparable to HHA as a small, geographically-concentrated UK housing association in the same town, with similar supported-housing offerings.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/HarrogateHA

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Harrogate Housing Association