CanOps

What CanOps does

CanOps, legally known as The Canadian Public Safety Operations Organization, is a national non-profit founded in 2016 and headquartered in Prince Albert, Saskatchewan. The organization is described as the only fully integrated, national, non-profit entity dedicated to advancing public safety across Canada, operating through a virtual structure with reach from coast to coast to coast and a staff of 51–100. It was established to bridge operational gaps in public safety by connecting federal, provincial, territorial, and municipal agencies with needed resources, addressing the trend of reduced government footprint and increased fiscal pressure on public safety organizations.

The company's offering is organized across six business lines: Public Safety Telecommunications (operating and supporting PSAPs handling 9-1-1 call-taking and dispatch), Data Management Systems (transforming public safety data into actionable insights), IT Services (end-to-end infrastructure, hardware, cloud, networking, and cybersecurity), National Coordination (multi-agency initiatives including the National GSAR Data Initiative with Statistics Canada), Organizational Support & Business Continuity Services (secretariat and continuity support during leadership transitions), and Public Safety Education & Campaign Services (Fire Prevention Week materials in English and French). Specialized offerings include NG9-1-1 Transition Support Services tied to the CRTC's March 2027 mandate, the National GSAR Data Initiative funded by Public Safety Canada's SAR NIF, and bilingual Fire Prevention Week materials distributed through a dedicated online store.

CanOps generates revenue through managed services contracts with PSAPs and public safety agencies, professional services engagements for IT and secretariat work, project-based and ongoing IT support contracts, grant-funded national coordination initiatives, and modest hardware/material sales through its online store. Pricing is primarily quote-based and customized per engagement, with no public price list for services; only Fire Prevention Week materials carry publicly listed Canadian pricing. The go-to-market is relationship-driven direct engagement with government and public safety organizations, supplemented by a national toll-free phone line, a corporate website, and active presence across LinkedIn, Facebook, Instagram, and X. Customer segments span federal/provincial/territorial policymakers, fire/police/EMS organizations, search and rescue volunteer networks, and fire prevention educators.

Name

CanOps

Legal name

CanOps

Website

https://canops.org

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

51–100 employees

Short description

CanOps is a Canadian national non-profit that operates PSAPs, supports NG9-1-1 transitions, provides IT, data management, and organizational support services, and delivers public safety education campaigns for federal, provincial, territorial, and municipal public safety agencies across Canada.

Ownership category

akta.pro rank

Product category

Public Safety Services

NAICS

Fire Protection (92216), Security Systems Services (except Locksmiths) (561621), Computer Facilities Management Services (541513), Security Systems Services (56162)

SIC

Communications Services, Nec (4899), Services-Social Services (8300), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Emergency Communications & Dispatch (911/112/999, PSAP) (BPAIAGAD)

akta.pro secondary industries

Fire Alarm Monitoring & Dispatch (BPAKAFAC), Fire & Rescue Services (Fire Suppression, Rescue) (BPAIAGAB), Security, Safety & Fire/Life Safety Management (BPABAAAE), Emergency Response & Search-and-Rescue (SAR) (BPAGAAAA), State/Provincial Public Safety & Emergency Management (Police, Fire, EMS Oversight) (BPAIABAG)

Keywords

• Public safety telecommunications
• Emergency dispatch services
• NG911 transition support
• Data management systems
• IT infrastructure services

Headquarters

HQ city

Prince Albert

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Public Safety Telecommunications Services: CanOps operates PSAPs providing 911 call-taking and dispatch services, generating revenue through service contracts with public safety agencies for emergency communications support and staffing.
2. Secretariat & Organizational Support Services: Provides secretariat services to boards, committees, and executive teams including meeting coordination, record management, and technical support. Offered as ongoing contractual arrangements with public safety organizations.
3. IT Services & Technology Solutions: End-to-end IT solutions for public safety organizations including infrastructure planning, deployment, and maintenance. Revenue generated through project-based engagements and ongoing support contracts.
4. Public Safety Education Materials: Sales of Fire Prevention Week materials, educational resources, and outreach materials through the CanOps online store. Materials available in both English and French with Canadian pricing.
5. National Coordination & Data Management: Led national coordination initiatives and data management projects, including the National GSAR Data Initiative funded by Public Safety Canada's Search and Rescue New Initiatives Fund.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels9 records

Core offering

CanOps is a national non-profit organization that operates Public Safety Answering Points (PSAPs) providing 911 call-taking and emergency dispatch services, and delivers NG911 transition support, IT infrastructure, data management systems, national coordination (including the Ground Search and Rescue Data Initiative), organizational support/secretariat services, and public safety education campaigns for fire, police, EMS, and government public safety organizations across Canada.

Product overview

CanOps is a national non-profit organization offering a portfolio of public safety solutions and services across Canada. The core offering consists of Public Safety Telecommunications (PSAP operations handling 911 call-taking, fire/police/enforcement dispatch), Data Management Systems, IT Services, National Coordination, Organizational Support & Business Continuity Services, and Public Safety Education & Campaign Services. Key specialized offerings include NG9-1-1 Transition Support Services to help PSAPs migrate to IP-based emergency communications by the CRTC March 2027 deadline, the National GSAR Data Initiative for Ground Search and Rescue data standardization, and Fire Prevention Week materials distribution. These services are designed to work together as an integrated ecosystem supporting Canadian public safety organizations.

Differentiator

Problem solved

Functional benefit

Products and services

• Public Safety Telecommunications Scalable emergency telecommunications and dispatch solutions providing 911 call-taking, emergency and routine dispatch, and voice/data/monitoring systems for Public Safety Answering Points (PSAPs) across Canada.
• Data Management Systems Customizable data management solutions providing hardware, software, analytics, storage, and security to transform critical public safety information into actionable insights for emergency response.
• IT Services End-to-end IT solutions delivering secure, scalable infrastructure including hardware/software procurement, server infrastructure, cloud solutions, networking, and communication systems for public safety organizations.
• National Coordination National collaboration services connecting jurisdictions and organizations, facilitating shared standards, coordinated initiatives, and unified public safety responses, including the National GSAR Data Initiative for Ground Search and Rescue.
• Organizational Support & Business Continuity Services Secretariat and administrative services providing stability during leadership transitions, meeting coordination, records management, and operational continuity for public safety organizations.
• Public Safety Education & Campaign Services Public safety education campaigns and training programs including Fire Prevention Week materials, community awareness initiatives, professional upskilling, and prevention programs available in English and French.
• NG9-1-1 Transition Support Services End-to-end Next Generation 9-1-1 transition support including readiness assessments, implementation planning, technical upgrades, staff training, and post-cutover support for PSAPs migrating to IP-based emergency communications.
• National GSAR Data Initiative National data governance system for Ground Search and Rescue incident data collection, management, and analysis, developed in collaboration with Statistics Canada and the GSAR community.
• Fire Prevention Week Materials Canadian edition of NFPA Fire Prevention Week educational and outreach materials including kits, school resources, event materials, and public education materials available in English and French.

Quantifiable outcome

• Managed provincial Primary PSAP now fully operating on NG911 ESInet
• +2 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Seven partnerships are on record, tiered core and supporting.

• Firefighter Aid UkrainecoreStrategic or Co-development PartnerCanOps partnered with Firefighter Aid Ukraine through the Challenge Coin Initiative to support first responders in Ukraine. Over three years, CanOps procured and managed distribution of challenge coins, generating more than $16,000 in proceeds. CanOps also donated additional inventory of 4,500 challenge coins to support future initiatives and ongoing aid efforts.
• Canadian First Responders International Support AlliancecoreStrategic or Co-development PartnerCollaborated with the Canadian First Responders International Support Alliance through the Challenge Coin Initiative supporting first responders in Ukraine during their time of need.
• CSA GroupsupportingGTM or Marketing PartnerCSA Group is a sponsor for the 2026 Canadian Edition of NFPA Fire Prevention Week materials. Their generous support enables production of accessible, high-quality public safety initiatives across Canadian communities.
• Canadian Fire Alarm AssociationsupportingGTM or Marketing PartnerCanadian Fire Alarm Association is a sponsor for Fire Prevention Week materials, supporting accessible public safety education initiatives across Canadian communities.
• KrownsupportingGTM or Marketing PartnerKrown is a sponsor for Fire Prevention Week materials, contributing to public safety education campaigns that help reduce fire risks and protect lives across Canada.
• Statistics CanadacoreStrategic or Co-development PartnerCanOps is collaborating with Statistics Canada to develop a National GSAR Data Standard as part of the Sustainable Search and Rescue National Data Management Initiative.
• GSAR Community (Federal, Provincial, Territorial, Law Enforcement, Volunteer Organizations)coreStrategic or Co-development PartnerThe National GSAR Data Initiative is conducted in collaboration with the broader GSAR community including federal agencies, provinces and territories, law enforcement, public safety agencies, and trained volunteers to create a centralized data continuum.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Tyler Technologies: Large public-sector software vendor providing public safety, courts, and ERP solutions to U.S. state and local governments — adjacent competitor for CanOps' IT Services and Data Management Systems business lines serving government clients.
• Motorola Solutions: Global incumbent provider of CommandCentral CAD/PSAP software, NG911 call-taking, and radio systems for public safety. Competes with CanOps' NG911 advisory and integration work, although as a commercial vendor with proprietary software versus CanOps' vendor-neutral model.
• Hexagon Safety, Infrastructure & Geospatial: Through HxGN OnCall and Intergraph products, Hexagon provides CAD, PSAP, and emergency response software for public safety agencies globally, overlapping with CanOps' CAD selection and PSAP operations services.

Emerging players

• RapidSOS: NG911 data platform that enriches 911 calls with device-derived location, health, and sensor data — overlaps with CanOps' NG911 transition and PSAP support services, although RapidSOS provides a proprietary technology layer rather than advisory services.
• Carbyne: Cloud-native NG911 platform providing IP-based call-taking, video, and data sharing for PSAPs — an emerging alternative to traditional PSAP technology vendors where CanOps delivers advisory and integration services.

Direct peers

• NENA (National Emergency Number Association): U.S.-based non-profit standards body for 911/E9-1-1, providing NG911 standards, training, and policy advocacy — structurally analogous to CanOps' national coordination and education mandate for the Canadian public safety ecosystem.
• CentralSquare Technologies: Provider of public safety software (CAD, RMS, mobile) for fire, police, and EMS agencies in North America — competes for the same government IT and CAD implementation contracts CanOps supports for clients like the Saskatoon Fire Department.
• APCO International: Association of Public-Safety Communications Officials — membership non-profit for 911 dispatchers and public safety communications professionals with training, standards, and advocacy work comparable to CanOps' education and national coordination role.
• Mission Critical Partners: U.S.-based consultancy specializing in PSAP/911 consulting, NG911 transition planning, CAD implementation, and emergency communications technology — directly comparable to CanOps' Public Safety Telecommunications and NG911 Transition Support Services business lines serving public safety agencies.
• ESO Solutions: Software and data platform serving fire departments and EMS agencies with incident data, NFIRS reporting, and analytics — overlaps with CanOps' Data Management Systems business line and National GSAR Data Initiative for fire/EMS data governance.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/CanOpsSolutions
• Facebookfacebook.com/CanOpsSolutions
• LinkedInlinkedin.com/company/canopssolutions
• Instagraminstagram.com/canopssolutions

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CanOps