Windsor Court

What Windsor Court does

The Windsor Court operates a single luxury hotel property at 300 Gravier Street in the Central Business District of New Orleans, Louisiana, founded in 1984 by New Orleans businessman James "Jimmy" Coleman, Jr. The 324-room hotel offers accommodations ranging from 400 sq ft guest rooms to a 2,780 sq ft Presidential Suite, supported by six distinct food and beverage venues — The Grill Room (fine dining), The Polo Club (cocktail bar with the city's largest Cognac collection), Le Salon (traditional English afternoon tea), Last Sunday Coffee Bar, The Pool Bar (rooftop), and 24-hour in-room dining — plus a full-service spa with advanced facial and massage modalities, eight event and meeting spaces, offsite catering, a 65-foot rooftop saltwater pool, and a fitness center. The property hosts luxury leisure travelers, families, corporate groups, weddings and social events, and VIP guests.

Differentiating assets include a museum-quality art collection valued at over $10 million spanning 60+ artists from the 17th to late 20th centuries, signature experiential programming (Le Salon's themed afternoon teas with live harpists and pianists, The Polo Club's nightly jazz, BARK Happy pet concierge), and amenities such as a complimentary house car, EV charging, and a comprehensive pet program. Technology infrastructure comprises industry-standard hospitality systems: PHG Secure for reservations, Booker for spa, OpenTable for dining, and ResortPass for pool access; no proprietary AI, developer API, or unique platform architecture is disclosed.

The revenue model combines overnight room revenue (quote-based pricing across guest rooms, suites, Club Level, and Presidential Suite tiers), food and beverage across all venues, spa and wellness services, meetings and events, offsite catering, and ancillaries (valet parking, pet amenity fees, branded merchandise, gift cards). Distribution is multi-channel: direct website and toll-free phone, Preferred Hotels & Resorts Legend Collection membership, OTAs, corporate sales, OpenTable, and ResortPass. The hotel is privately owned — acquired in 2009 by an ownership team led by The Berger Company of New Orleans in partnership with Crow Family Holdings — and operated through Avion Hospitality, LLC. Financial figures are not publicly disclosed.

Name

Windsor Court

Legal name

Avion Hospitality, LLC

Website

https://thewindsorcourt.com

Company type

Private

Founded year

1984

Operating status

Operating

Short description

The Windsor Court is a privately owned luxury hotel in New Orleans' Central Business District offering 324 rooms, six food and beverage venues, a full-service spa, and event spaces, serving affluent leisure travelers, families, corporate groups, weddings, and VIP guests through its Preferred Hotels & Resorts Legend Collection membership.

Ownership category

akta.pro rank

Product category

Luxury Hotel Hospitality

NAICS

Hotels (except Casino Hotels) and Motels (72111)

SIC

Hotels, Rooming Houses, Camps & Other Lodging Places (7000)

akta.pro primary industry

Resort Convention Hotels (THAGALAC)

akta.pro secondary industries

Hotel & Resort Restaurants (THAFACAH), Hotel & Resort Convention Venues (Convention Hotels) (THAHAAAC)

Keywords

• Luxury hotel accommodations
• Fine dining venues
• Full-service spa
• Wedding event venues
• Concierge hospitality services

Headquarters

HQ city

New Orleans

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Supply Chain

Revenue model

1. Hotel Room Accommodations: The hotel's primary revenue stream from overnight stays in guest rooms, suites, and the Presidential Suite. Rooms range from standard guest rooms (400 sq ft) to the 2,780 sq ft James J. Coleman Jr. Presidential Suite. Occupancy is supported by various seasonal rates and packages.
2. Food & Beverage: Multiple on-property dining venues including The Grill Room (fine dining, modern American cuisine with New Orleans flair), The Polo Club (cocktail lounge with largest Cognac collection in the city), Le Salon (traditional English afternoon tea), Last Sunday Coffee Bar, The Pool Bar, and 24-hour In-Room Dining.
3. Spa & Wellness Services: The Windsor Court Spa offers facial rituals, massage collection, wellness rituals, and nail treatments using premium skincare lines (Augustinus Bader, Lola's Apothecary, 111Skin, Diptyque, Laurel Whole Plant Organics). Spa is open to both hotel guests and the public.
4. Meetings & Events: Revenue from hosting corporate meetings, weddings, and special events across 8 distinctive event spaces (Palm Court, Library, La Chinoiserie Foyer/A/B, Kent Room, Gallery, Boardroom). The hotel also offers offsite catering services.
5. Ancillary Services: Parking ($56+ tax per night with unlimited in/out), pet comfort amenity ($150 non-refundable), and merchandise (Windsor Court umbrellas, hats, ties, socks, snow globes, candles, branded merchandise).

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels7 records

Core offering

The Windsor Court operates a luxury boutique hotel in New Orleans offering overnight accommodations across multiple room tiers, six on-site food and beverage venues, a full-service spa, eight meetings and wedding event spaces, a rooftop saltwater pool, and offsite catering services. The hotel sells gift cards, a premium pet concierge program, valet parking, and ancillary merchandise to both overnight guests and the local public. Revenue is generated primarily through room bookings, dining, spa treatments, hosted events, and corporate meetings.

Product overview

The Windsor Court is a luxury hotel offering a comprehensive portfolio of hospitality services centered around its 324-room property in New Orleans. The core offering comprises diverse accommodation tiers ranging from standard guest rooms (400 sq ft) through multi-bedroom suites up to the 2,780 sq ft Presidential Suite, with a Club Level upgrade providing exclusive lounge access. Dining operations span six distinct venues: The Grill Room (fine dining), The Polo Club (cocktail bar with live jazz), Le Salon (traditional afternoon tea), Last Sunday Coffee Bar, The Pool Bar (seasonal rooftop bar), and 24-hour In-Room Dining. The Windsor Court Spa provides full-service wellness treatments including facials, massage, body treatments, and nail services. Event capabilities include eight versatile meeting spaces and grand ballroom wedding venues, complemented by offsite catering services. Additional offerings include a Pampered Pets Program with concierge-level dog care, transportation with EV charging, and retail gift cards.

Differentiator

Problem solved

Functional benefit

Brands

• Le Salon: Traditional English afternoon tea service with themed tea experiences including Mardi Gras Tea, Easter Tea, Mother's Day Tea, and Holiday Tea.
• The Polo Club
• The Grill Room
• The Pool Bar
• Last Sunday Coffee Bar
• BARK Happy and Pampered Pets
• The Windsor Court Spa

Products and services

• Luxury Overnight Accommodations Multi-tier hotel room and suite inventory ranging from 400 sq ft guest rooms with Italian marble baths and Diptyque amenities up to 800 sq ft premium suites with dining tables, separate dressing areas, and private balconies, plus 1,250 sq ft two-bedroom corner suites with full wet bars and Mississippi River terrace views. Configurations include 1 King or 2 Queen beds, smart televisions, and Club Level upgrade options.
• The James J. Coleman, Jr. Presidential Suite 2,780 sq ft two-bedroom penthouse on the 22nd floor with museum-quality artwork, Italian marble floors, private library, oversized butler's pantry, dining room, grand salon with baby grand piano, full entertainment system, private terraces, and Club Level Access included. Designed to host European royalty, heads of state, and pop music superstars.
• Club Level Rooms and Suites Premium accommodation tier on the top four floors offering skyline views and exclusive access to the Club Lounge with dedicated concierge, private full-service bar, WiFi, large-screen TVs, outdoor terraces, and daily complimentary food service including breakfast (6:30am-10:30am), afternoon tea and light snacks (1:30pm-3pm), cocktails and hors d'oeuvres (5pm-8pm), and cordials and dessert (8pm-9pm).
• The Grill Room Fine dining restaurant serving Modern American cuisine with New Orleans flair across breakfast, lunch, dinner, and a weekend Jazz Brunch with live music by The Christopher Kohl Trio. Reservations managed through OpenTable.
• The Polo Club Upscale cocktail bar styled as a private English club with dark woods and leather furnishings. Offers one of the largest Cognac collections in New Orleans and features live local jazz nightly alongside elevated pub fare and classic cocktails.
• Le Salon Afternoon Tea Traditional English afternoon tea service with a New Orleans twist, featuring curated loose-leaf teas, gourmet tea sandwiches, house-made scones, decadent desserts, and live harpist and pianist performances. Reservations via OpenTable.
• Last Sunday Coffee Bar On-the-go eatery serving coffee, espresso, cappuccino, house-made pastries, sandwiches, salads, and desserts, plus beers, wine, boozy coffee drinks, and pre-mixed cocktails.
• The Pool Bar Cabana-style outdoor bar adjacent to the 65-foot saltwater rooftop pool offering frozen cocktails, wines by the glass, beers on tap, specialty mocktails, and a menu of shared plates, salads, sandwiches, nachos, and quesadillas with views of the New Orleans skyline.
• 24-Hour In-Room Dining Around-the-clock room service delivering curated meals and treats directly to guest rooms and suites, including the Taste of New Orleans, Fruit and Mountain Valley Water, Trio of Flavored Popcorn, and cheese and charcuterie plates.
• The Windsor Court Spa Full-service spa offering facial rituals, massage collection, wellness and body treatments, nail services, and advanced wellness enhancements using premium skincare lines from Augustinus Bader, Lola's Apothecary, 111Skin, Diptyque, and Laurel Whole Plant Organics. Open to both hotel guests and the public. Reservations managed via Booker. Signature services include the OxyLight Ionix Ultimate Sapphire facial starting at $890.
• Meetings and Corporate Events Eight distinctive event spaces including Palm Court, Library, La Chinoiserie Foyer, La Chinoiserie A and B, Kent Room, Gallery, and Boardroom, supporting corporate meetings, conferences, and offsite events with refined aesthetics, flexible layouts, and built-in New Orleans charm. Engaged via the dedicated Sales and Marketing Office.
• Weddings and Social Events Wedding venue program featuring ballrooms with Mississippi River skyline views, crystal chandeliers, marble archways, and unique artwork, with the 23rd floor reserved exclusively for weddings and events. Full planning services span rehearsal dinner through reception.
• Offsite Catering Services Windsor Court Catering delivers award-winning contemporary Southern cuisine led by Executive Chef Vlad Kogan to homes, offices, or external event venues within the New Orleans region with personalized attention to every detail.
• BARK Happy Pampered Pets Program Five-star dog-focused concierge service offering a $150 hospitality charge per stay (up to two pets per room) including pre-arrival intake capturing dog preferences, amenity kits with tailored toys and treats, dental kits, personalized welcome notes, Windsor Court bowls and bedding, seasonal surprises, in-room pet food menu, and designated pet relief area access.
• The Windsor Court Gift Cards Gift cards redeemable for accommodations, parking, drinks, dining, and spa services at The Windsor Court, available in digital or physical formats.

Quantifiable outcome

• AAA Four Diamond recognition for 18 consecutive years
• +3 more outcomes

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Five partnerships are on record, tiered minor and core.

• BARK HappyminorStrategic or Co-development Partner · 2 February 2026A new dog-focused concierge service launching at The Windsor Court, offering high-end amenities and personalized care for dogs. The service replaces the standard pet fee with a $150 hospitality charge and includes pre-arrival intake, custom amenity kits, dental kits, personalized welcome notes, use of Windsor Court pet bowls and bedding, seasonal surprises, and a pet food menu.
• Preferred Hotels & ResortscoreChannel Partner/ Reseller/ DistributorThe Windsor Court is a member of Preferred Hotels & Resorts Legend Collection, one of the brand's most prestigious tiers. This membership provides global distribution through the Preferred network, access to the I Prefer hotel rewards program (enrollment code SUM24PG, hotel code MSYWC), and marketing support across the Preferred Hotels platform.
• Don Q RumminorGTM or Marketing PartnerSummer pool party partnership featuring Don Q Rum cocktails at The Windsor Court's rooftop pool. The event includes live DJ entertainment, pool deck access, complimentary valet parking, and three Don Q cocktails with admission. Tickets priced at $50 per person.
• Catherine Lagarde / National League of Junior CotillionsminorStrategic or Co-development PartnerPartnership with Catherine Lagarde, Director of the National League of Junior Cotillions, for a tea etiquette class for young ladies and gentlemen ages 12 and up. The program teaches proper tea service, polished table manners, and social confidence in a refined hotel setting.
• Avion Hospitality, LLC (Parent Company)coreOthersAvion Hospitality, LLC is the parent company and controller responsible for The Windsor Court's operations. The company is one of several affiliated entities owned directly or indirectly by Avion Hospitality, which operate other hotels and resort properties.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• The St. Regis New Orleans: Luxury hotel in the French Quarter competing for the same high-end leisure and group demand, with butler service, a rooftop pool, and signature dining — directly overlapping Windsor Court's positioning.
• Four Seasons Hotel New Orleans: Newer (2021) luxury hotel with 341 rooms, multiple restaurants, a spa, and extensive event space — the most direct contemporary competitor for top-tier luxury transient, group, and wedding business in New Orleans.
• Omni Royal Orleans: Luxury French Quarter hotel competing for similar leisure and group business, with rooftop pool, multiple F&B outlets, and event space — directly overlapping Windsor Court's core offering.
• The Pontchartrain Hotel: Boutique luxury hotel in the Garden District competing for the same upscale leisure traveler to New Orleans, with comparable event and dining amenity profiles at a slightly smaller scale.
• Hotel Monteleone: Family-owned historic luxury hotel in the French Quarter, comparable in heritage, group/event capability, and luxury leisure positioning. Long-standing family ownership parallels Windsor Court's private ownership profile.
• International House Hotel: Boutique luxury hotel in the Central Business District — same immediate neighborhood as Windsor Court — competing for CBD-based luxury leisure and corporate transient demand.
• The Roosevelt New Orleans, A Waldorf Astoria Hotel: Historic luxury hotel on Canal Street operating in the same French Quarter-adjacent catchment with comparable event, dining, and luxury leisure offerings. Backed by Hilton's Waldorf Astoria distribution.
• The Ritz-Carlton, New Orleans: Iconic luxury hotel on Canal Street directly competing with Windsor Court for the same French Quarter / CBD luxury leisure, group, and wedding demand. Both target the four-diamond/four-star luxury tier with comparable pricing and amenity sets.
• Le Pavillon Hotel: Historic boutique hotel near the French Quarter with comparable group and leisure positioning. Operates in the same upscale-but-not-quite-luxury tier overlapping with Windsor Court's lower-priced room categories.

Others

• Preferred Hotels & Resorts: Distribution partner and parent of the Legend Collection that Windsor Court belongs to. Not a direct competitor but the upstream platform whose global demand generation, I Prefer loyalty program, and Legend Collection brand directly support Windsor Court's commercial reach.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/WindsorCourt
• Facebookfacebook.com/thewindsorcourt
• LinkedInlinkedin.com/company/the-windsor-court
• Instagraminstagram.com/thewindsorcourt

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Windsor Court