FireHydrant, Inc
FireHydrant, Inc. provides an all-in-one cloud-based incident management platform unifying on-call alerting, AI-enriched response, runbooks, service catalog, retrospectives, and status pages for engineering and reliability teams, acquired by Freshworks in December 2025.
- Company typePrivate
- Founded2018
- HeadquartersWest New York, United States
- Headcount—
- GTM typeB2B
- OfferingSoftware
What FireHydrant, Inc does
FireHydrant, Inc. is a New York-based SaaS company founded in 2018 that provides an all-in-one incident management platform for software engineering, SRE, and DevOps teams responsible for production reliability. The platform unifies alerting and on-call management (Signals), AI-enriched incident response, automated runbooks, service catalog, retrospectives, status pages, and analytics into a single integrated workflow. The system is built as a cloud SaaS on a Ruby on Rails core with a Go-based Siren microservice for high-availability alerting, backed by Google Cloud (CloudSQL/Postgres, GCS) and Temporal Cloud for workflow orchestration, exposing 350+ REST API endpoints with a Terraform provider, SDKs, and an MCP server for extensibility. The company monetizes through a freemium tier, a Pro subscription at $25/responder/month billed annually, custom Enterprise contracts, and usage-based Signals pricing, combining a product-led self-serve motion with enterprise field sales, and was acquired by Freshworks in December 2025.
FireHydrant, Inc firmographics
Firmographics- Name
- FireHydrant, Inc
- Legal name
- FireHydrant, Inc.
- Website
- https://firehydrant.com
- Company type
- Private
- Founded year
- 2018
- Operating status
- Acquired
- Short description
- FireHydrant, Inc. provides an all-in-one cloud-based incident management platform unifying on-call alerting, AI-enriched response, runbooks, service catalog, retrospectives, and status pages for engineering and reliability teams, acquired by Freshworks in December 2025.
- Ownership category
- akta.pro rank
FireHydrant, Inc industry classification
Industry- Product category
- Incident Management Software
- NAICS
- Other Computer Related Services (541519)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Incident Response, On-Call & Operational Readiness (BPAEAKAL)
Keywords
Where FireHydrant, Inc is headquartered
LocationHeadquarters
- HQ city
- West New York
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
FireHydrant, Inc business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations
Revenue model
- Subscription - Pro Tier: Per-responder monthly subscription at $25/responder/month billed annually. Includes incident management, on-call scheduling, escalation policies, notifications, and SSO.
- Subscription - Enterprise Tier: Custom enterprise pricing with full feature access including unlimited runbooks, retrospectives, integrations, FireHydrant AI, RBAC, SCIM, audit logs, and dedicated support.
- Subscription - Free Tier: Free tier with limited features: up to 10 responders, 2 runbooks, Slack & Teams chatbot, 1 public status page, 3 integrations.
- Signals Usage-Based Pricing: Pay-for-what-you-use model based on number of alerts sent. Push notifications via APNS/FCM do not count toward quota. Designed to be significantly less expensive than per-seat competitors.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Monthly | Free tier for teams exploring FireHydrant |
| Subscription | Annual | Pro tier for growing teams - $25/responder/month |
| Subscription | Multi-year contract | Enterprise tier with custom pricing |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels7 records
FireHydrant, Inc product offering
Product offeringCore offering
FireHydrant provides an all-in-one incident management SaaS platform that unifies alerting, on-call scheduling, incident response, runbooks, service catalog, retrospectives, status pages, and AI-enriched automation for software engineering and reliability teams. The platform replaces fragmented point tools with a single integrated system where alerts flow directly into incident workflows, supported by 350+ API endpoints and deep Slack/Teams-native collaboration. Its flagship Signals product offers usage-based on-call pricing as a modern alternative to legacy per-seat tools like PagerDuty and OpsGenie.
Product overview
FireHydrant is an all-in-one incident management platform designed for teams serious about reliability. The platform consists of a unified core platform plus interconnected modules: Signals (on-call and alerting), AI-Enriched Incidents (AI-powered response), Runbooks (workflow automation), Service Catalog (service ownership), Incident Retrospectives (post-incident learning), Incident Analytics (metrics and reporting), and Status Pages (stakeholder communication). These products work together as an integrated system where alerting flows directly into incident response, enabling teams to respond faster with more context and less chaos. The platform is built on 350+ API endpoints with Terraform support, SDKs, and an MCP server for extensibility.
Differentiator
Problem solved
Functional benefit
Brands
- Signals: Modern alerting and on-call management product that provides flexible scheduling, multi-channel notifications, and usage-based pricing for incident alerting.
Products and services
- FireHydrant Platform Core all-in-one incident management platform that unifies alerting, on-call management, incident response, AI-enriched automation, status pages, retrospectives, and analytics into a single integrated solution for engineering and reliability teams.
- Signals (On-Call & Alerting) Modern on-call and alerting product with usage-based pricing, intelligent routing via CEL, flexible escalation policies, alert grouping, heartbeat monitoring, and analytics showing alert impact on teams. Alerts are decoupled from incidents to reduce noise.
- AI-Enriched Incidents AI-powered incident management offering with instant AI-generated summaries, real-time meeting transcription via Zoom and Google Meet, automated status page updates, and AI-enhanced retrospective drafts.
- Runbooks Automated incident response workflows with customizable runbooks, dynamic automation triggers, priority-based customization, intelligent role assignment, and AI-enriched automation for incident management.
- Service Catalog Catalogs every service and the teams that own them with automatic ownership mapping, deployment tracking, readiness checklists, and integrations with Kubernetes, GitHub, Terraform, and Backstage.
- Incident Retrospectives Customizable retrospectives with real-time collaborative editing, AI-powered insights, flexible layouts with rich text editing, and export to Google Docs, Confluence, or PDF.
- Incident Analytics Analytics dashboard providing holistic view of incidents with metrics tracking including MTTR, participant counts, and custom field breakdowns by incident type, responders, or impacted environments.
- Status Pages Public and internal status pages that keep stakeholders informed during incidents without slowing response. Supports authenticated status pages for controlled access.
- FireHydrant MCP Server Model Context Protocol server that enables AI agents to programmatically interact with FireHydrant's platform for incident management workflows and automation.
Quantifiable outcome
- 91% reduction in mean time to mitigation (MTTM) - Backblaze case study
- +4 more outcomes
Companies that use FireHydrant, Inc
Customer profileNamed customers8 records
Segments1 record
Ideal customer profiles3 records
FireHydrant, Inc technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration34 records
AI capability7 records
Feature7 records
FireHydrant, Inc partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- FreshworksflagshipFireHydrant announced its acquisition by Freshworks on December 15, 2025. Freshworks is a leading provider of cloud-based business software. Following the acquisition, FireHydrant operates as a subsidiary under Freshworks, with its services transitioning to Freshworks terms of service after April 1, 2026. The acquisition provides FireHydrant with resources for growth while maintaining its product focus.
Scale indicators4 records
Recent moves7 records
Expansion highlights6 records
FireHydrant, Inc competitors and assessment
Company assessmentDirect peers
- PagerDuty: PagerDuty is the leading SaaS platform for on-call scheduling, alerting, and incident response — the closest direct competitor to FireHydrant, which explicitly targets PagerDuty migrations with usage-based Signals pricing.
- Atlassian Opsgenie: Opsgenie, now part of Atlassian's Jira Service Management suite, is a direct on-call/alerting competitor; FireHydrant positions its migration tooling and cost savings explicitly against Opsgenie as well as PagerDuty.
- Splunk On-Call (formerly VictorOps): Splunk On-Call is a dedicated incident response and on-call platform competing head-to-head with FireHydrant in mid-market and enterprise DevOps/SRE teams.
Emerging players
- Squadcast: Squadcast is an emerging SRE-focused on-call and incident response platform with similar Slack-first collaboration features, directly competing with FireHydrant in mid-market accounts.
- incident.io: incident.io is a Slack-native incident management platform with strong PLG adoption, directly competing with FireHydrant in the developer-led segment and targeting similar engineering personas.
- Statuspage (Atlassian): Statuspage is a focused status-page product that overlaps with one of FireHydrant's modules; it competes for budget within incident communication stack purchases.
- Rootly: Rootly is an emerging Slack-native incident response and on-call platform with similar AI-enriched retrospectives and automated workflows, competing head-to-head with FireHydrant in the modern SRE segment.
Broad incumbents
- Datadog Incident Management: Datadog bundles incident management with its broader observability/APM platform, making it a frequent competitor in accounts already standardized on Datadog; FireHydrant integrates with Datadog but competes for the incident workflow layer.
- ServiceNow Incident Management: ServiceNow's ITSM platform includes major incident management capabilities and is the incumbent choice in large enterprises; FireHydrant's Jira/ServiceNow follow-up integrations target overlap with this broader suite.
- New Relic Incident Intelligence: New Relic pairs observability with alert routing and incident intelligence, competing with FireHydrant in engineering teams already standardized on New Relic for APM.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
FireHydrant, Inc social profiles
Digital presenceFireHydrant, Inc compliance and trust
Trust signalCompliance4 records
FireHydrant, Inc financial estimates
Financial estimateRevenue estimate
Valuation estimate
FireHydrant, Inc leadership team
Management profileNumber of profiles
Profiles1 record
FireHydrant, Inc funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
FireHydrant, Inc M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about FireHydrant, Inc
What does FireHydrant, Inc do?
FireHydrant provides an all-in-one incident management SaaS platform that unifies alerting, on-call scheduling, incident response, runbooks, service catalog, retrospectives, status pages, and AI-enriched automation for software engineering and reliability teams. The platform replaces fragmented point tools with a single integrated system where alerts flow directly into incident workflows, supported by 350+ API endpoints and deep Slack/Teams-native collaboration. Its flagship Signals product offers usage-based on-call pricing as a modern alternative to legacy per-seat tools like PagerDuty and OpsGenie.
Is FireHydrant, Inc a public or private company?
FireHydrant, Inc is a private company. It is classified as corporate owned and is currently acquired.
When was FireHydrant, Inc founded?
FireHydrant, Inc was founded in 2018.
Where is FireHydrant, Inc based?
FireHydrant, Inc is headquartered in West New York, United States, in the North America region.
How does FireHydrant, Inc make money?
Four revenue lines are on record. Subscription - Pro Tier is the primary driver. The others are subscription - Enterprise Tier, subscription - Free Tier and signals Usage-Based Pricing.
Who are FireHydrant, Inc's main competitors?
Direct peers on record are PagerDuty, Atlassian Opsgenie and Splunk On-Call (formerly VictorOps). Emerging players are Squadcast, incident.io, Statuspage (Atlassian) and Rootly. Broad incumbents are Datadog Incident Management, ServiceNow Incident Management and New Relic Incident Intelligence.
Does FireHydrant, Inc have an API?
Yes. FireHydrant provides 350+ API endpoints that enable developers to build and automate workflows. The API supports Terraform provider and SDKs for extensibility. The platform offers an MCP (Model Context Protocol) server for AI agent integration. Developer documentation is at developers.firehydrant.com.
What industry is FireHydrant, Inc in?
FireHydrant, Inc's product category is Incident Management Software. Its primary akta.pro industry code is BPAEAKAL, Incident Response, On-Call & Operational Readiness. Its NAICS code is 541519 and its SIC code is 7372.