Whisper
Whisper is a Prague-based SaaS company providing an AI-powered customer support platform — chatbot, email, and live chat — for European SMB e-commerce businesses, with native integrations to Shoptet, Shopify, and WooCommerce.
- Company typePrivate
- Founded2026
- HeadquartersPrague, Czechia
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What Whisper does
Whisper (legally Let's Whisper s.r.o.) is a Prague-based SaaS company that builds an AI-powered customer support automation platform for small and medium-sized European e-commerce businesses. Its core product, WhisperBot, is a chatbot embedded on merchant websites that ingests the full product catalog — including variants, specifications, and PDF attachments — and answers approximately 80% of customer questions automatically with sub-three-second response times. The platform adds AI-assisted email reply drafting, a live chat operator handoff, an order status chatbot with email verification, and an upcoming AI search feature. Technology is layered on enterprise LLM APIs from Anthropic, OpenAI, and Google, combined with proprietary catalog-ingestion and compatibility-reasoning logic, and the system supports 50+ European languages natively without translation plugins.
Whisper monetizes through a self-serve PLG SaaS subscription with four published tiers — Starter at €19/month, Go at €59/month, Pro at €119/month, and a custom enterprise plan with linearly scaled pricing — plus a 14-day free trial and a 10% launch discount. Distribution runs through native marketplace placements (Shoptet add-ons store, Shopify app), direct integrations with Shopify and WooCommerce, and a custom API for additional platforms (PrestaShop, Upgates, and Wix announced as coming soon). The company claims 50+ e-shops as customers, reports GDPR compliance, and has completed a Google CASA security audit.
The company was founded by CEO Vojtech Paukner and CTO Martin Kucera and is headquartered at Křižíkova 148/34, Prague-Karlín. In February 2026 it closed a €300,000 seed round from Czech VC fund Miton, with media coverage in Forbes CZ, CzechCrunch, and Startup Kitchen. The company operates with a 1–10 person team.
Whisper firmographics
Firmographics- Name
- Whisper
- Legal name
- Let's Whisper s.r.o.
- Website
- https://letswhisper.ai
- Company type
- Private
- Founded year
- 2026
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Whisper is a Prague-based SaaS company providing an AI-powered customer support platform — chatbot, email, and live chat — for European SMB e-commerce businesses, with native integrations to Shoptet, Shopify, and WooCommerce.
- Ownership category
- akta.pro rank
Whisper industry classification
Industry- Product category
- E-commerce Customer Support Software
- NAICS
- Software Publishers (5132)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Conversational Marketing & Chat Lead Capture (Chatbots, Live Chat) (BPAFAKAJ)
Keywords
Where Whisper is headquartered
LocationHeadquarters
- HQ city
- Prague
- HQ country
- Czechia
- HQ region
- Europe
Offices1 record
Markets served
Whisper business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Infrastructure, Personnel, Marketing or Sales, Operations
Revenue model
- SaaS Subscription - Starter Plan: Entry-level subscription at €19/month providing AI sales assistant chat with 200 conversations/month, up to 25,000 products, 1 e-shop, and order status chatbot. No live chat or deep product knowledge included.
- SaaS Subscription - Recommended/Go Plan: Mid-tier subscription at €59/month with 500 conversations/month, up to 75,000 products, up to 2 e-shops, live chat, and deep product knowledge. Includes AI search (5,000/month).
- SaaS Subscription - Pro Plan: Premium subscription at €119/month with 1,000 conversations/month, up to 100,000 products, up to 5 e-shops, email support (500 replies/month), compatibility checks, and unlimited AI search.
- Custom Enterprise Plan: Tailored plans for larger shops with custom limits. Prices scale linearly. Includes dedicated onboarding and custom integrations.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Entry-level AI sales assistant for small e-commerce stores |
| Subscription | Monthly | Growing shops with enhanced features and capacity |
| Subscription | Monthly | Full AI layer for established e-commerce operations |
| Subscription | Monthly | Custom enterprise solution with unlimited scaling |
Go-to-market motion1 record
Distribution channels5 records
Marketing channels4 records
Whisper product offering
Product offeringCore offering
Whisper is an AI-powered customer support and sales automation platform built for e-commerce stores. It ingests a merchant's full product catalog (including PDF specifications and compatibility data) and delivers an AI chatbot (WhisperBot), AI-assisted email replies, and live chat takeover directly on the e-shop. The product installs in roughly 30 minutes without coding on Shoptet, Shopify, or WooCommerce and supports 50+ European languages natively.
Product overview
Whisper is a unified AI-powered customer support platform for e-commerce, built around its core WhisperBot product. The platform consists of WhisperBot (AI chatbot for websites), Email Support (AI email assistant available on Pro plan), and Live Chat (human operator takeover). Key features include AI Search (intelligent product search with conversational filtering), Order Status Chatbot, and Compatibility Checks. The product is offered in four pricing tiers: Starter (€19/month), Go (€59/month), Pro (€119/month), and Individual/Custom plans. Whisper integrates natively with major e-commerce platforms (Shoptet, Shopify, WooCommerce) and email providers (Gmail, Outlook, IMAP/SMTP). Setup takes approximately 30 minutes with no coding required.
Differentiator
Problem solved
Functional benefit
Products and services
- Whisper AI Shop Assistant Platform Unified AI-powered customer support and sales platform for e-commerce merchants. Combines an AI chatbot, AI email reply assistance, and live chat takeover, learns the merchant's product catalog (descriptions, variants, stock, prices, PDFs, compatibility) and brand tone, and answers product questions 24/7 directly on the e-shop. Targeted at SMB and mid-market e-shops running on Shoptet, Shopify, WooCommerce, or via custom API.
- WhisperBot AI chatbot that lives on the merchant's e-shop and automatically handles approximately 80% of typical customer requests. Knows the full product catalog including PDF attachments and product specifications, learns the store's communication style, and answers product Q&A directly on the product page.
- AI Email Support AI assistant that connects to merchant email inboxes (Gmail, Outlook, IMAP/SMTP) and prepares draft replies and suggests actions for customer support. Available on the Pro plan and processes email threads to suggest contextually appropriate responses.
Quantifiable outcome
- 80% of customer questions answered without human help
- +2 more outcomes
Companies that use Whisper
Customer profileNamed customers5 records
Segments2 records
Ideal customer profiles2 records
Whisper technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration11 records
AI capability5 records
Feature7 records
Whisper partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core.
- ShoptetcoreNative Shoptet addon integration available at doplnky.shoptet.cz. One-click installation, automatic product catalog sync, enable/disable controls from Whisper admin. Primary platform for Czech/Slovak e-commerce market.
- ShopifycoreAvailable integration for Shopify stores using custom app connection.
- WooCommercecoreAvailable integration via REST API connection for WooCommerce stores.
- AnthropiccoreProvision of AI models - enterprise-grade Claude models via Anthropic's API. Data not used for training Anthropic's models.
- OpenAIcoreProvision of AI models - enterprise-grade models via OpenAI API. Data not used for training OpenAI's models.
- GooglecoreProvision of AI models and company operations support. Uses Google Workspace/Gmail integrations for email features.
Scale indicators4 records
Recent moves6 records
Expansion highlights5 records
Whisper competitors and assessment
Company assessmentDirect peers
- Gorgias: Gorgias is a helpdesk platform purpose-built for e-commerce with AI automation features (including GPT-powered responses) for Shopify, BigCommerce, and Magento merchants — a direct competitor to Whisper in e-commerce customer support automation.
- Tidio: Tidio is a direct competitor offering AI chatbots (Lyro) and live chat specifically for SMB e-commerce merchants on Shopify, WooCommerce, and similar platforms — overlapping almost entirely with Whisper's target customer and use case.
- Ada: Ada is an AI-powered customer service automation platform that uses LLMs to resolve customer inquiries without agent intervention — competing with Whisper for the same agent-deflection value proposition, though typically targeting mid-market and enterprise.
- LiveChat: LiveChat (now part of Text Holdings) provides live chat, chatbots, and helpdesk software with strong e-commerce integrations — a direct peer competing on the chatbot + live chat layer that Whisper sells.
- ManyChat: ManyChat is a chatbot automation platform focused on conversational marketing and customer engagement, primarily for SMB e-commerce — comparable in PLG motion and target market even though its strongest channel is social/messaging.
Others
- Shoptet AI ecosystem partners: The Shoptet addon marketplace hosts other AI support/customer service add-ons (such as chat, email, and analytics add-ons) that compete for the same Shoptet merchant install slot as Whisper's native addon.
Broad incumbents
- Intercom: Intercom is a broad incumbent in conversational customer support, offering Fin (AI agent), live chat, and helpdesk products — overlapping with Whisper's chat + email + automation stack at a larger scale and with broader customer segments.
- Zendesk: Zendesk is a broad incumbent customer support platform with AI agents and bots, serving a much wider range of industries and customer sizes than Whisper — comparable as a competing solution for AI-driven e-commerce support.
- Freshchat (Freshworks): Freshchat is the messaging/chat product within the broader Freshworks customer experience suite, offering AI chatbots and live chat for SMBs and mid-market — a broad incumbent competing for similar merchant support budgets.
Emerging players
- Botpress: Botpress is an emerging conversational AI platform for building and deploying chatbots and AI agents — overlapping with Whisper on the LLM-powered automation layer, though more developer-led than Whisper's SMB e-commerce focus.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Whisper social profiles
Digital presenceWhisper compliance and trust
Trust signalCompliance3 records
Whisper financial estimates
Financial estimateRevenue estimate
Valuation estimate
Whisper leadership team
Management profileNumber of profiles
Profiles2 records
Whisper funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Whisper M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Whisper
What does Whisper do?
Whisper is an AI-powered customer support and sales automation platform built for e-commerce stores. It ingests a merchant's full product catalog (including PDF specifications and compatibility data) and delivers an AI chatbot (WhisperBot), AI-assisted email replies, and live chat takeover directly on the e-shop. The product installs in roughly 30 minutes without coding on Shoptet, Shopify, or WooCommerce and supports 50+ European languages natively.
Is Whisper a public or private company?
Whisper is a private company. It is classified as venture growth investor backed and is currently operating.
When was Whisper founded?
Whisper was founded in 2026. It employs 1 to 10 people.
Where is Whisper based?
Whisper is headquartered in Prague, Czechia, in the Europe region.
How does Whisper make money?
Four revenue lines are on record. SaaS Subscription - Starter Plan is the primary driver. The others are saaS Subscription - Recommended/Go Plan, saaS Subscription - Pro Plan and custom Enterprise Plan.
Who are Whisper's main competitors?
Direct peers on record are Gorgias, Tidio, Ada, LiveChat and ManyChat. Shoptet AI ecosystem partners is listed as an others. Broad incumbents are Intercom, Zendesk and Freshchat (Freshworks). Botpress is listed as an emerging player.
Does Whisper have an API?
Yes. Custom API integration available for platforms not natively supported. The company mentions 'Custom API soon' for integration options. No dedicated developer portal or API documentation page was found in the source material.
What industry is Whisper in?
Whisper's product category is E-commerce Customer Support Software. Its primary akta.pro industry code is BPAFAKAJ, Conversational Marketing & Chat Lead Capture (Chatbots, Live Chat). Its NAICS code is 5132 and its SIC code is 7372.