What KnowledgeWork does

KnowledgeWork Co., Ltd. (株式会社ナレッジワーク) is a Tokyo-headquartered, privately-held software company founded in April 2020 that builds AI-powered sales enablement (Sales AX) software for large Japanese enterprises. The platform is organized across three core domains — the Knowledge Domain (AI-powered search, aggregation, and recommendation across sales content including proposals and PowerPoint materials), the Work Domain (AI meeting recording with transcription, summarization, and Salesforce auto-population), and the People & Learning Domain (AI avatar-based sales roleplay training with feedback, plus a structured learning course platform) — extended by a native Salesforce co-developed integration, a partner sales (PRM) product built with PartnerProp, and a Custom AI Agent add-on. The underlying technology stack relies on a multi-cloud architecture spanning Google Cloud (Tokyo and Osaka regions), AWS (Tokyo plus Amazon Bedrock), and Microsoft Azure (Azure OpenAI Service), with integrations to kintone, Google Drive, Slack, and Chatwork; two patents have been granted for viewer display acceleration and hover-expansion preview.

The company's business model is enterprise SaaS subscription (annual billing, per-user pricing) augmented by a professional services arm called KnowledgeWork X, which provides four service lines: Sales Enablement Consulting, System/Data Consulting, AI Implementation, and Sales Enablement Training. The KnowledgeWork X division was formally launched in January 2026 with a stated plan to hire 200 consulting professionals over three years. Go-to-market is direct enterprise field sales targeting organizations with 1,000+ employees, supported by inside sales, a Salesforce AppExchange listing, and a dedicated partner sales channel operated jointly with PartnerProp. Disclosed pricing is limited — AI Sales Meeting Recording is offered at a 2,500 yen per-user-per-month introductory price, while broader enterprise pricing is not publicly disclosed.

The customer base spans more than twenty named major Japanese enterprises across banking (Mizuho Bank 5,000 users, Mizuho Trust Bank, Hokuriku Bank, Sanin Godo Bank), telecommunications (NTT Docomo, KDDI, LINE Yahoo ~1,000 users), insurance (SOMPO Himawari Life at 1,000-person scale, Naden Life), office equipment and IT services (Ricoh Japan with a 13,000+ user contract), food and beverage (Nissin Foods, Suntory, Kirin Beer ~2,500 users), logistics (Nippon Express), internet and SaaS (CyberAgent 1,000+ users, Wing Arc 1st, GLOBIS), and others. Execution is anchored by a leadership team with prior tenure at Google (CTO Maya Kawanaka), Salesforce Japan (CSO Shigeki Komori, ex-Vice Chairman), McKinsey, IBM Japan, and Accenture, and by the May 2025 acquisition of Poetics — the developer of conversation analytics AI 'JamRoll' — whose founder Hazumu Yamazaki joined as Chief AI Officer. The company holds ISO/IEC 27001:2022, ISO/IEC 27017:2015, and ISO/IEC 27701:2019 certifications and co-hosts the Forbes JAPAN 'NEW SALES OF THE YEAR' awards program.

Name

KnowledgeWork

Legal name

株式会社ナレッジワーク

Website

https://knowledgework.cloud

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

251–500 employees

Short description

KnowledgeWork is a Tokyo-based software company, founded in 2020, that provides an AI-powered sales enablement (Sales AX) platform — covering knowledge management, meeting recording, AI sales roleplay, and Salesforce integration — alongside a dedicated AX consulting division, targeting large Japanese enterprises with 1,000+ employees.

Ownership category

akta.pro rank

Product category

Sales Enablement Software

NAICS

Software Publishers (5132), Computer Systems Design and Related Services (54151), Computer Training (611420)

SIC

Services-Prepackaged Software (7372), Services-Management Consulting Services (8742)

akta.pro primary industry

IT Workflow Automation & Orchestration Platforms (HDAEALAF)

akta.pro secondary industries

Enterprise AI Data & Knowledge Platforms (Vector Databases, Knowledge Graphs) (HDAEANAH), AI/ML Solution Integration & MLOps Enablement (BPAEAAAJ), Q&A and Knowledge Discovery Platforms (BPAMAAAF)

Keywords

• Sales enablement software
• AI sales platform
• Conversational AI
• CRM integration
• Partner relationship management

Headquarters

HQ city

Tokyo

HQ country

Japan

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. SaaS Subscription (Sales Enablement Platform): Annual or multi-year subscription model providing access to the KnowledgeWork sales enablement platform across knowledge, work, and people/learning areas. Priced per user with enterprise pricing tiers.
2. Professional Services & Consulting: Advisory and implementation consulting services covering sales enablement strategy, system/data consulting, AI implementation, and training. Provided by professional services teams including KnowledgeWork X specialized consulting division.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels8 records

Core offering

KnowledgeWork provides an AI-powered sales enablement (Sales AX) cloud platform targeting large Japanese enterprises with 1,000+ employees. The platform delivers AI-driven knowledge management, sales meeting recording and transcription, AI avatar-based sales roleplay training, partner relationship management, and native Salesforce integration across four core domains (Knowledge, Work, People & Learning, plus CRM/SFA), supplemented by the KnowledgeWork X consulting division for implementation, system/data design, AI tuning, and training.

Product overview

KnowledgeWork is a Japan-based sales enablement (Sales AX) platform founded in 2020, offering a portfolio of AI-powered sales productivity products organized across six domains: (1) ナレッジ領域 (Knowledge Domain) for AI-powered knowledge sharing, search, and management; (2) ワーク領域 (Work Domain) for AI meeting recording and sales process management; (3) ピープル＆ラーニング領域 (People & Learning Domain) for AI sales roleplay training and structured learning; (4) CRM/SFA integration via the native Salesforce co-developed product; (5) 代理店領域 (Partner Sales Domain) via KnowledgeWork for Partner Sales co-developed with PartnerProp; and (6) カスタムAIエージェント (Custom AI Agent) for bespoke AI agent development. The platform is complemented by KnowledgeWork X, a consulting division offering four service lines: Sales Enablement Consulting, System/Data Consulting, AI Implementation, and Sales Enablement Training. The core product also powers a YouTube channel (NEW SALES Channel) focused on sales skill development. Notable acquisitions include JamRoll (conversation analytics AI) from Poetics in 2025. The company targets large enterprises (1,000+ employees) in the Japanese market and co-hosts the Forbes JAPAN NEW SALES OF THE YEAR awards.

Differentiator

Problem solved

Functional benefit

Products and services

• KnowledgeWork Platform (Knowledge/Work/People & Learning Domains and Core Sharing/Recommendation Capabilities) The primary AI-powered sales enablement cloud platform offering knowledge sharing, search, and AI recommendations (Knowledge Domain ナレッジ領域); AI meeting recording, transcription, summarization, and CRM auto-population (Work Domain ワーク領域); and AI avatar-based roleplay training plus structured learning content management (People & Learning Domain ピープル＆ラーニング領域). Targets large Japanese enterprises with 1,000+ employees and integrates with Salesforce, kintone, Google Drive, Box, Slack, and Chatwork.
• Knowledge Domain (ナレッジ領域) AI-powered knowledge management module enabling centralized sharing, organization, discovery, utilization, and analysis of sales knowledge including proposals, case studies, competitive materials, and internal know-how. Includes AI Knowledge Chat with full document body search and insertion of slides into presentations (PowerPoint integration).
• Work Domain (ワーク領域) AI-powered sales process support covering pre-meeting preparation, in-meeting recording, and post-meeting follow-up. Recommends relevant materials based on meeting notes and CRM data.
• People & Learning Domain (ピープル＆ラーニング領域) AI-powered skill assessment, AI Sales Roleplay training (AI営業ロープレ) for practicing with AI-simulated client interactions with precise performance feedback, and systematic sales learning course management.
• KnowledgeWork AI Sales Roleplay (ナレッジワークAI営業ロープレ) Standalone AI avatar-based sales roleplay training allowing sales professionals to practice client interactions, receive precise performance feedback, and practice at their own pace with flexible tailored scenarios. Available as part of the People & Learning Domain.
• KnowledgeWork AI Sales Meeting Recording (AI商談記録) AI-powered sales meeting recording, transcription, summarization, and automatic CRM data entry into Salesforce. Stores data on AWS Tokyo region. Special introductory pricing at 2,500 yen/user/month.
• KnowledgeWork for Salesforce (ナレッジワーク for セールスフォース) Native Salesforce integration co-developed with Salesforce Japan, embedding all KnowledgeWork features (knowledge sharing, AI recording, roleplay) as tabs within Salesforce. Certified and received Salesforce Japan Partner Award 2025.
• KnowledgeWork for Partner Sales (代理店領域) Partner relationship management (PRM) and sales AI product co-developed with PartnerProp. Provides centralized access to sales materials, automated resource sharing, deal registration management, and real-time analytics on partner engagement.
• Custom AI Agent (カスタムAIエージェント) Custom AI agent development service for building proprietary AI agents tailored to specific business processes and workflows as part of the Customization domain.
• KnowledgeWork X: Sales Enablement Consulting (セールスイネーブルメント・コンサルティング) Consulting service focused on business process design — designs sales solutions, processes, learning paths, and skill frameworks. Covers extraction of enablement factors, solution mapping, sales process mapping, learning map design, and skill map design. Part of the KnowledgeWork X consulting division.
• KnowledgeWork X: System/Data Consulting (システム・データコンサルティング) System and data consulting covering architecture, project management, and data management. Designs optimal system configurations for AI utilization and organizes sales data, including knowledge data building/operations and learning data building/operations.
• KnowledgeWork X: AI Implementation (AIインプリメンテーション) AI implementation consulting that customizes AI for specific organizations to improve AI accuracy and practicality. Includes generic function tuning (prompt customization for knowledge recommendation, auto-categorization, meeting summary formats, roleplay scenarios/scoring) and custom AI feature development.
• KnowledgeWork X: Sales Enablement Training (セールスイネーブルメント・トレーニング) Sales enablement training service promoting understanding of the 'Why', 'What', and 'How' of Sales AX. Includes training design (hyperperformer/low-performer analysis) and training operations to help sales staff adopt AI-powered new sales processes.

Quantifiable outcome

• Document search time reduced by 5-6 hours/month per person
• +5 more outcomes

Named customers24 records

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability9 records

Feature7 records

Partnerships

Seven partnerships are on record, tiered core and flagship.

• Mitsui Sumitomo Insurance (三井住友海上火災保険)coreStrategic or Co-development Partner · 1 June 2026AI Sales Roleplay training partnership — KnowledgeWork provides AI avatar-based practice tool enabling Mitsui Sumitomo Insurance sales professionals to train with AI-simulated client interactions. Trainees practice at their own pace with tailored scenarios and precise feedback. Company plans expansion across other training initiatives after positive initial feedback.
• PartnerProp (パートナープロップ)coreStrategic or Co-development Partner · 1 February 2024Co-developed 'KnowledgeWork for Partner Sales' — a partner relationship management (PRM) product combining sales AI and partner channel management features. Provides centralized access to sales materials, automated resource sharing, deal registration, and real-time partner analytics.
• Forbes JAPAN (フォーブス ジャパン)flagshipGTM or Marketing Partner · 8 June 2023Co-hosted the 'NEW SALES OF THE YEAR 2023' awards ceremony recognizing innovative sales models in large Japanese enterprises. Partnership renewed for 2024 and 2026 awards, positioning KnowledgeWork as a thought leader in sales transformation.
• Salesforce Japan (セールスフォース・ドットコム)coreTechnology or IntegrationNative integration partnership offering 'KnowledgeWork for Salesforce' — allowing all KnowledgeWork features (knowledge sharing, AI recording, role-play) to be accessed as tabs within Salesforce. Recognized as Salesforce Japan Partner Award 2025 winner.
• Google CloudcoreTechnology or IntegrationInfrastructure partnership using Google Cloud Platform (Tokyo and Osaka regions) for data storage, processing, and AI capabilities including Vertex AI Platform for knowledge AI chat and summarization features.
• Microsoft AzurecoreTechnology or IntegrationAI infrastructure partner using Azure OpenAI Service for knowledge AI chat functionality and AI sales roleplay execution. Vertex AI Platform also used for chat and summarization.
• Amazon Web Services (AWS)coreTechnology or IntegrationAWS Tokyo region used for AI Sales Meeting Recording data storage and processing. Amazon Bedrock used for knowledge recommendation features. Infrastructure management and AI meeting recording operations run on AWS.

Scale indicators7 records

Recent moves9 records

Expansion highlights6 records

Direct peers

• Mindtickle: Sales readiness and training platform featuring AI roleplay, skill assessment, and learning content management — directly comparable to KnowledgeWork's AI Sales Roleplay and People & Learning domain products.
• Seismic: Enterprise sales enablement platform combining content management, buyer engagement, learning (via Lessonly acquisition), and AI-powered recommendations. A direct global comparable to KnowledgeWork's integrated knowledge-work-learning approach.
• Highspot: AI-driven sales enablement platform offering content management, sales training/roleplay, and engagement analytics for enterprise sales teams. Closely comparable to KnowledgeWork's all-in-one platform strategy across knowledge, work, and learning domains.
• Salesloft: Sales engagement platform with AI-driven workflow automation, conversation intelligence (Drift), and deal management. Comparable to KnowledgeWork's AI-meeting-recording and sales-process orchestration capabilities within the Work domain.
• Showpad: Sales enablement platform combining content management, coaching, and training with AI-driven recommendations. Overlaps with KnowledgeWork's Knowledge domain and People & Learning domain, particularly for European and global enterprises.
• Outreach: AI-powered sales execution platform with workflow automation, conversation intelligence (Kaia), and deal forecasting. Comparable to KnowledgeWork's sales-process AI and meeting-intelligence offerings, especially for enterprise sales motions.

Broad incumbents

• Salesforce Sales Cloud: Dominant CRM/SFA platform and KnowledgeWork's primary integration partner, with growing native sales AI features (Einstein). Relevant as both a distribution channel and a potential competitor embedding similar capabilities into the core CRM.
• HubSpot Sales Hub: Broad CRM and sales enablement suite offering content management, sequences, meeting tools, and AI features (Breeze). Comparable at the broader-platform level, especially as it expands into Japanese mid-market enterprise.

Emerging players

• Gong: Revenue intelligence platform with conversation analytics, deal intelligence, and sales coaching AI. Comparable to KnowledgeWork's meeting recording/analysis features and the JamRoll (Poetics) acquisition capabilities.

Regional players

• Senses: Japan-focused sales management and forecasting platform providing analytics, SFA, and AI-assisted forecasting for Japanese sales teams. Most direct Japan-domestic comparable to KnowledgeWork for non-AI-native enterprise sales tooling.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/kworkcom
• YouTubeyoutube.com/@NEWSALES%E3%83%81%E3%83%A3%E3%83%B3%E3%83%8D%E3%83%AB
• Facebookfacebook.com/knowledgework.cloud
• LinkedInlinkedin.com/company/knowledgework

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Subsidiaries1 record

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about KnowledgeWork