Navatel

What Navatel does

Navatel (نواتل) is an Iranian cloud-based unified communications (UCaaS) provider headquartered in Tehran that delivers an integrated platform combining cloud PBX, internet phone lines, SMS panel, web chat, online fax, and CRM, all natively developed in-house on a single system with no on-premise hardware required. The company serves Iranian businesses across all 31 provinces, with a disclosed base of 29,768+ active business customers and 271,452+ mobile/desktop application installations, claiming 99.9%+ service uptime. Product architecture includes a proprietary softphone available on Windows, Android, iOS, Linux, and web, multi-level IVR, call recording with live wallboard monitoring, TLS/SRTP encryption, and CRM with lead management, sales pipeline, inventory, invoicing, and workflow automation.

Navatel monetizes through per-seat subscription pricing across tiered packages (Bronze, Silver, Gold, Opal) billed annually, with packages starting at 122,000 tomans/user/month for basic Cloud PBX and scaling to 358,000 tomans/user/month for full contact center functionality. Go-to-market is a hybrid model combining self-serve online purchasing through navatel.ir, formal sales agent programs (for both legal entities and individuals), physical distribution via Iran's Government Service Offices (دفاتر پیشخوان دولت), and strategic co-branded distribution with telecoms Iran Telecom (Metama product), Irancell (cloud contact center), and Asiatech (cloud phone). The company holds all required Iranian telecom regulatory licenses including a Fixed Communication Services License, Rank #1 from the Informatics Council, VoIP Service Provider Certification, and is the sole provider of Tehran telecom cloud lines with prefix 8280.

The company is privately held, privately funded (no disclosed external investment), with 51-100 employees. Founded circa 2017 as the cloud-services entity (with the founding team claiming 25+ years of prior telecom experience), Navatel has operated its cloud platform for 8+ years and serves notable customers including Irancell, Iran Telecom, ATA Airlines, Tractor Manufacturing, Kitline, Ketabchi Publications, Motori 24, Gold Iran, and municipal services brand HW City. All operations are confined to the Iranian domestic market.

Name

Navatel

Legal name

Navatel (نواتل)

Website

https://navatel.ir

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

51–100 employees

Ownership category

akta.pro rank

Product category

Cloud Unified Communications (UCaaS)

NAICS

Wired Telecommunications Carriers (517111), Software Publishers (5132)

SIC

Services-Telephone Interconnect Systems (7385), Services-Prepackaged Software (7372)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

akta.pro secondary industries

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF), Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms) (BPAEAIAE), Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK)

Keywords

• Cloud PBX services
• Unified communications platform
• VoIP business telephony
• Cloud contact center
• Business SMS panel

Headquarters

HQ city

Tehran

HQ country

Iran

HQ region

Middle East

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations, Supply Chain

Revenue model

1. Cloud PBX / مرکز تلفن ابری: Subscription-based pricing per user per month with four package tiers (Bronze, Silver, Gold, Opal). Separate prefixes available (8-series and 9-series). Annual payment options available with discounted rates. Line/channel purchase also available separately.
2. CRM آنلاین (Cloud CRM): Subscription-based pricing per user per month with tiered packages (Bronze through Opal) offering increasing profile limits and storage. Annual payment required.
3. پنل پیامکی (SMS Panel): Subscription per user per month plus per-SMS cost (120 tomans per SMS). Three tiers available: Basic, Advanced, and Strategic. Annual payment options.
4. فکس ابری (Online Fax): Annual subscription per user. Two options: standalone (396,000 tomans/month) or with Navatel cloud PBX (348,000 tomans/month). Includes 2 free concurrent channels.
5. چت آنلاین (Web Chat): Fixed monthly subscription of 450,000 tomans per month. Delivered as a standalone or add-on module.
6. شماره‌های ابری مخابرات استان تهران (Tehran Telecom Cloud Numbers): Number purchase fees (starting from 200,000–500,000 tomans depending on prefix and tier) plus monthly channel rental fees (15,000–96,000 tomans per channel/month depending on prefix).
7. Metama (Iran Telecom Cloud Contact Center): Annual subscription-based packages for the Metama product, offered in Silver, Gold, and Opal tiers with increasing user counts, storage, and features.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

Navatel sells a unified cloud-based unified communications (UCaaS) platform for Iranian businesses, combining a cloud-hosted private branch exchange (Cloud PBX) with an integrated cloud CRM, an SMS panel, website live chat, online fax, a multi-level Smart IVR, and a proprietary softphone/messenger application — all natively built on a single VoIP-based platform that requires no on-premise hardware. The company sells per-user subscriptions in tiered annual packages (Bronze, Silver, Gold, Opal) and also distributes Tehran telecom cloud numbers (prefix 8) and a co-branded cloud contact center (Metama) with Iran Telecom.

Product overview

Navatel is a unified cloud communications (UCaaS) platform for the Iranian market, offering a single integrated environment for cloud PBX telephony, SMS, web chat, online fax, and CRM — replacing multiple separate software tools. The platform is built around a cloud phone system (مرکز تلفن ابری) as the core communication hub, tightly coupled with an online CRM (CRM ابری) that automatically logs calls and displays customer data during interactions. A proprietary mobile and desktop softphone app (اپلیکیشن اختصاصی) provides voice/video calling, group messaging, and WhatsApp integration without relying on third-party open-source clients. Supporting services include a web-based management dashboard, multi-level Smart IVR, an SMS panel, web chat widget, and online fax. For Tehran province, Navatel resells and manages cloud-hosted telecom lines under the 'Metama' sub-brand in partnership with Iran Telecom (TCI), including prefix-8 (8280, 8164, 8721) and prefix-9 lines. All services operate on a private cloud infrastructure and require no on-premise hardware, enabling remote work from any location.

Differentiator

Problem solved

Functional benefit

Brands

• Metama (متاما): Cloud contact center product developed in partnership with Iran Telecommunications Company (TCI), offering cloud-based call center services for businesses.

Products and services

• Cloud PBX (مرکز تلفن ابری) Cloud-hosted private branch exchange providing multi-user call management, multi-level IVR menus, call queuing, call recording, live monitoring and wallboard, SIP trunk connectivity, and remote-work support via mobile app and web browser — for Iranian businesses of all sizes that want to replace on-premise PBX hardware with a subscription-based service.
• Internet Phone Line (خط تلفن اینترنتی) Standalone VoIP phone line providing internet-based voice calling with a dedicated organizational number on prefixes 8 (8164, 8280, 8721) and 9 (9169), suitable for personal use, small businesses, and e-Namad (online trust badge) verification — sold as an annual subscription with free setup.
• SMS Panel (پنل پیامکی) Bulk and transactional SMS panel offering single, group, and mass SMS campaigns, OTP code delivery, scheduled and parametric SMS, contact management, and delivery reports — with optional CRM integration for converting SMS leads into opportunities, priced per user per month plus a per-SMS fee.
• Website Web Chat (چت آنلاین سایت) Live chat widget for website visitor engagement that lets agents receive and respond to messages via the unified Navatel application, with customizable chat box styling matching the host website's theme — sold as a flat-rate monthly subscription and as an add-on to the Cloud PBX.
• Online Fax (فکس آنلاین) Cloud fax service that lets users send and receive faxes via mobile or laptop without physical fax equipment, with unlimited transmission, a fax archive, delivery via the Navatel app and email, and 2 free concurrent channels — sold standalone or bundled with Cloud PBX.
• Cloud CRM (CRM آنلاین) Cloud-based customer relationship management system integrated with the communications platform, offering lead management, sales pipeline, contact management with 360° interaction history, task and ticket management, workflow automation, product/inventory management, invoicing and pro-forma — sold per user per month in tiered packages (Bronze, Silver, Gold, Opal).
• Navatel Dedicated Application (اپلیکیشن اختصاصی نواتل) Proprietary softphone and messaging application for iOS, Android, Windows, Linux, and web providing voice and video calling, group messaging, channels, file sharing, WhatsApp integration, and a wallet for account credit — developed in-house rather than relying on third-party open-source softphones.
• Management Dashboard (پنل مدیریتی) Web-based administrative control panel for managing call center operations, user roles and access levels, departments, working hours, call routing, live wallboard monitoring, and unified access to chat, SMS, fax, and CRM data — included with Cloud PBX and CRM subscriptions.
• Smart IVR (تلفن گویا) Multi-level interactive voice response system providing configurable voice menus, DTMF tone recognition, and automated caller navigation without operator intervention — included with higher Cloud PBX tiers and used to route inbound calls to the right department or queue.
• Metama Cloud Contact Center (مرکز تماس ابری مخابرات ایران) Co-branded cloud contact center solution developed jointly with Iran Telecom (TCI), offering call queuing, IVR, reporting, dedicated application, and CRM for larger organizations — sold through Iran Telecom distribution channels in annual subscription tiers (Bronze, Silver, Gold, Opal) sized by user count and storage.
• Tehran Telecom Cloud Numbers — Prefix 8 (شماره‌های ابری مخابرات استان تهران) Cloud-hosted telecommunications lines for Tehran province using prefix 8 (8280, 8164, 8721) and 4-digit and 5-digit dedicated numbers, provided via Iran Telecom infrastructure with Navatel as the sole distributor of 8280 cloud lines — sold via number purchase fee plus monthly channel rental.

Quantifiable outcome

• 37% increase in customer response rate (reported by Kitline customer)
• +3 more outcomes

Named customers14 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature9 records

Partnerships

Four partnerships are on record, tiered core and minor.

• Iran Telecom (شرکت مخابرات ایران)coreStrategic or Co-development PartnerIran Telecom is a technology and commercial partner in the development and deployment of the Metama product (مرکز تماس ابری مخابرات ایران — Iran Telecom Cloud Contact Center). Navatel provides the underlying platform for this government-telecom branded cloud contact center product, which is sold through Iran Telecom's distribution channels and leverages Iran Telecom's telecom infrastructure and brand in the Iranian market.
• Irancell (ایرانسل)coreTechnology or IntegrationIrancell is a technology partner in the development and deployment of the Irancell cloud contact center product. Navatel's technology powers the Irancell-branded cloud contact center offering, which is distributed to Irancell's enterprise customer base as part of Irancell's ICT services portfolio.
• Asiatech (آسیاتک)minorChannel Partner/ Reseller/ DistributorAsiatech (ISP) collaborates with Navatel in the development and distribution of Asiatech-branded cloud phone services. Navatel provides the technology platform, and Asiatech distributes and resells these services to its customer base under the Asiatech brand.
• Government Service Offices (دفاتر پیشخوان دولت)minorChannel Partner/ Reseller/ DistributorNavatel services are made available through Iran's network of government service offices (دفاتر پیشخوان دولت), providing a physical distribution channel for customers who prefer in-person purchasing and support. These offices serve as a retail/reseller touchpoint across Iran.

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• 3CX: Cloud PBX / UCaaS provider popular with SMBs globally and broadly positioned as a low-cost alternative to traditional PBX. Competes with Navatel in the cloud-PBX value tier, though 3CX lacks the natively integrated CRM that Navatel emphasizes.
• Nextiva: Mid-market UCaaS/CCaaS provider bundling voice, video, chat, and CRM workflows. Similar go-to-market to Navatel (SMB/mid-market, sales-led with self-serve) and a comparable unified-stack positioning.
• 8x8: Public UCaaS and CCaaS provider delivering cloud telephony, contact center, and team messaging as an integrated platform. Closely mirrors Navatel's bundled communication model with subscription per-seat pricing and omnichannel routing.
• Vonage: Cloud communications platform (now part of Ericsson) offering UCaaS and CPaaS APIs. Comparable to Navatel on VoIP core, though Vonage's API-first approach contrasts with Navatel's natively integrated end-user platform.
• RingCentral: Global cloud UCaaS/CCaaS leader offering cloud PBX, contact center, and messaging on a unified platform. Directly comparable to Navatel's integrated PBX + CRM + SMS + webchat stack, but operating at global scale and with deeper AI/CPaaS investment.
• Five9: Cloud contact center (CCaaS) specialist. Directly comparable to Navatel's Metama product and to the contact-center capabilities in Navatel's Gold/Opal tiers (queuing, IVR, supervisor whisper, omnichannel).

Broad incumbents

• Avaya: Established enterprise UC/CC incumbent with a hybrid cloud offering. Overlaps with Navatel on telephony, IVR, and contact center, but targets larger enterprises and offers broader legacy integration rather than Navatel's SMB-first, hardware-free positioning.
• Twilio: Cloud communications platform with CPaaS APIs (voice, SMS, messaging). Comparable to Navatel's underlying SMS and voice capabilities but not a packaged UCaaS suite, making it more of an adjacent platform than a direct SMB competitor.
• Genesys: Global CCaaS and customer experience platform serving large enterprises. Comparable to Navatel's Metama / contact-center features at the high end, with a much broader portfolio of workforce engagement and AI tools.

Regional players

• Fanap (Fanava Group): Iranian technology group offering cloud PBX, SMS, and payment services domestically. The closest direct Iranian competitor to Navatel and the most useful regional peer for benchmarking local UCaaS share and pricing.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Navatel