Delegate CX
Delegate CX is a Dallas-based outsourcing firm that recruits, hires, and manages dedicated full-time remote team members from the Philippines for US small and medium-sized businesses, primarily in the promotional products, roofing, environmental services, and real estate verticals.
- Company typePrivate
- Founded2020
- HeadquartersDallas, United States
- Headcount251–500
- GTM typeB2B
- OfferingServices
What Delegate CX does
Delegate CX (DCX), operating as Delegate CX LLC and headquartered in Dallas, Texas, is a sales-led outsourcing firm that sources, hires, and manages dedicated, full-time remote team members from the Philippines for US small and medium-sized businesses. Founded in 2020 by Craig Dunlap, the company operates an Employer-of-Record model through its wholly-owned Philippines subsidiary DCX PH, with approximately 1,750 team members based in the Philippines and 30+ US-based staff supporting sales, customer success, and operations. Its core platform is the proprietary 4D™ (Design, Discover, Deliver, Develop) methodology, supplemented by four industry-specific training academies: the Promo Academy, E-Commerce Academy, Supplier Academy, and Roofing Academy. Service verticals include Promotional Products (primary), Roofing, Environmental Services, Real Estate, Construction, Healthcare, and Advertising & Marketing, with role coverage spanning sales support, customer service, bookkeeping, graphic design, marketing coordination, and back-office administration.
DCX monetizes through a monthly subscription starting at $2,195 per dedicated full-time team member plus a one-time $1,995 implementation fee, with no long-term contracts and a 60-day termination notice. All team members are W-2 employees of DCX PH, with payroll, hardware, benefits, and tax compliance bundled into the monthly rate, while client-specific tools are excluded. Go-to-market is consultative direct sales (US-based) targeting SMBs, supplemented by free content-driven lead magnets (FTE Calculator, Job Description Template, Interview Scorecard, Hiring Guide) and a multi-channel content engine spanning blog, newsletter, webinars, LinkedIn, and YouTube. Customer count is reported at 560-600+ US businesses with 1,870-2,200+ cumulative team member placements, an 80%+ retention rate, and a 94%+ employee engagement rate; the company is recognized on the Inc. 5000 list of America's fastest-growing private companies. Compliance posture includes alignment with ISO 27001 and NIST Cybersecurity Framework standards plus GDPR and CCPA adherence.
Delegate CX firmographics
Firmographics- Name
- Delegate CX
- Legal name
- Delegate CX LLC
- Website
- https://delegatecx.com
- Company type
- Private
- Founded year
- 2020
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Delegate CX is a Dallas-based outsourcing firm that recruits, hires, and manages dedicated full-time remote team members from the Philippines for US small and medium-sized businesses, primarily in the promotional products, roofing, environmental services, and real estate verticals.
- Ownership category
- akta.pro rank
Delegate CX industry classification
Industry- Product category
- Business Process Outsourcing / Remote Staffing Services
- NAICS
- Office Administrative Services (5611), Temporary Help Services (56132)
- SIC
- Services-Employment Agencies (7361), Services-Help Supply Services (7363)
- akta.pro primary industry
- Administrative, Clerical & Office Support Direct Hire (BPACAFAF)
- akta.pro secondary industry
- Training Delivery Providers (In-Person, Virtual, Train-the-Trainer) (BPACANAM)
Keywords
Where Delegate CX is headquartered
LocationHeadquarters
- HQ city
- Dallas
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
Delegate CX business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure
Revenue model
- Monthly Team Member Subscription: Clients pay a monthly subscription fee starting from $2,195 per month for each dedicated, full-time team member. This includes all direct employee expenses such as payroll fees, hardware, team management, and benefits.
- Implementation Fee: One-time implementation fee of $1,995 to support the comprehensive recruitment and hiring process at the outset of each engagement.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Full-time dedicated team member starting price |
| One time/ perpetual license | Pay-as-you-go | One-time implementation fee |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels7 records
Delegate CX product offering
Product offeringCore offering
Delegate CX recruits, hires, trains, and manages dedicated, full-time remote team members based in the Philippines and embeds them into US small and medium-sized businesses for customer support, back-office, sales support, and administrative roles. The company operates as Employer of Record in the Philippines and uses its proprietary 4D Process and industry-specific academies to onboard team members in approximately four weeks, charging clients a monthly subscription per dedicated team member plus a one-time implementation fee.
Product overview
Delegate CX (DCX) is a people-first hiring partner offering a comprehensive outsourcing platform that connects U.S. businesses with skilled global talent from the Philippines. The core offering centers on the proprietary 4D™ Process methodology for hiring, onboarding, and developing dedicated remote team members. The platform includes four industry-specific training academies (Promo Academy, E-Commerce Academy, Supplier Academy, and Roofing Academy) that prepare talent for specific sectors. Supporting tools include an FTE Calculator, Job Description Template, Interview Scorecard, and onboarding resources. The company specializes in recruiting for roles including Sales Support, Customer Service, Bookkeeping, Graphic Design, and administrative positions across industries such as Promotional Products, Roofing, Environmental Services, Real Estate, Construction, Healthcare, and Advertising/Marketing.
Differentiator
Problem solved
Functional benefit
Brands
- DCX Promo Academy: Industry-specific training program for promotional products industry covering tools and industry insight.
- DCX E-Commerce Academy
- DCX Supplier Academy
- DCX Roofing Academy
- 4D Process
- DCX PH
Products and services
- Hiring & Recruitment Services Full-service hiring solution that matches US businesses with highly-qualified, full-time, remote team members in the Philippines, covering the entire hiring lifecycle from sourcing to onboarding. Designed for US SMBs that struggle to find qualified candidates locally for entry-level and administrative roles.
- 4D Process Trademarked four-step hiring and outsourcing methodology comprising Design (blueprint creation), Discover (talent sourcing), Deliver (onboarding), and Develop (ongoing training and retention). Used to structure each client engagement from role design through long-term team member development.
- DCX Promo Academy Industry-specific training program that equips team members with promotional products industry knowledge and skills to deliver value from day one for clients in the promotional products vertical.
- DCX E-Commerce Academy Training program that prepares team members with e-commerce operations knowledge including platform management, order fulfillment, and customer service for clients in the e-commerce vertical.
- DCX Supplier Academy Training program focused on preparing team members to support promotional products suppliers and enhance customer experience from day one for supplier-side clients.
- DCX Roofing Academy Hands-on training program providing roofing industry knowledge to prepare team members to add value quickly in roofing business support roles for roofing contractor clients.
- Data Security Services Comprehensive data security services including encryption, multi-factor authentication, threat monitoring, and security awareness training for remote team members, supporting GDPR and CCPA compliance for Delegate CX's clients.
- Onboarding Support 30-day partnered onboarding process ensuring successful integration of new hires, including structured kick-off calls and guidance for smooth transitions into client teams.
Quantifiable outcome
- 77% cost savings compared to US hiring ($1,995/month vs. local hires)
- +4 more outcomes
Companies that use Delegate CX
Customer profileNamed customers13 records
Segments8 records
Ideal customer profiles3 records
Delegate CX technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature6 records
Delegate CX partnerships and signals
Strategic signalScale indicators11 records
Recent moves6 records
Expansion highlights5 records
Delegate CX competitors and assessment
Company assessmentDirect peers
- Magic: Magic is a virtual assistant service that staffs US-based and Philippines-based dedicated assistants for executives, startups, and SMBs. It overlaps with DCX on the Philippines-based dedicated VA model and the SMB target market, though Magic leans more toward executive/individual users than vertical-specific roles.
- Wishup: Wishup provides dedicated remote virtual assistants, primarily based in India, to entrepreneurs and SMBs in the US and other markets. It uses a similar per-seat subscription model for full-time remote admin, sales, and marketing support and competes on cost-effective offshore talent.
- Boldly: Boldly is a US-based staffing company that places dedicated, full-time remote executive assistants, marketing, and project support professionals with SMBs and entrepreneurs. Like DCX, it sells a dedicated-seat subscription to vetted remote talent rather than hourly contractor work.
- Outsource Access: Outsource Access provides dedicated offshore virtual assistants and back-office support staff from the Philippines to US and UK businesses. It is a close Philippines-centric, dedicated-seat competitor to DCX in the SMB outsourcing space.
- Time Etc: Time Etc is a UK-headquartered company that provides US-based and global remote executive assistants and marketing support on a dedicated monthly basis to entrepreneurs and small businesses. It competes for the same dedicated-seat SMB outsourcing wallet as DCX, with a similar curated-talent and onboarding process.
- SupportNinja: SupportNinja provides outsourced customer support, back-office, and technical support teams, primarily staffed from the Philippines and other offshore locations, for US-based companies. It is one of the closest direct competitors to Delegate CX in the dedicated offshore staffing model for SMBs.
- Belay Solutions: Belay matches US businesses (typically SMBs, nonprofits, and executives) with US-based virtual assistants, bookkeepers, and social media managers on a dedicated monthly basis. It competes for the same US SMB customer buying dedicated remote support, though Belay's talent is primarily US-based rather than offshore.
Emerging players
- OnlineJobs.ph: OnlineJobs.ph is a Philippines-focused job marketplace connecting US employers with Filipino virtual assistants and contractors. While it offers a different transactional model (self-serve hiring marketplace), it serves the same US SMB buyer seeking Philippines-based remote talent that DCX targets.
Broad incumbents
- Deel: Deel is a global Employer of Record and contractor management platform that enables companies to hire and pay employees in 150+ countries. As a much larger, broader incumbent, it does not deliver dedicated offshore staffing, but competes for the same HR and talent infrastructure budget when US SMBs consider their hiring options.
- Remote: Remote is a global HR platform providing Employer of Record, payroll, and contractor management services across 80+ countries. Like Deel, it is a broader incumbent in the international hiring infrastructure layer adjacent to DCX's dedicated offshore staffing model.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Delegate CX social profiles
Digital presenceDelegate CX compliance and trust
Trust signalCompliance4 records
Delegate CX financial estimates
Financial estimateRevenue estimate
Valuation estimate
Delegate CX leadership team
Management profileNumber of profiles
Profiles14 records
Delegate CX subsidiaries and ownership
Company hierarchySubsidiaries1 record
Delegate CX funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Delegate CX M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Delegate CX
What does Delegate CX do?
Delegate CX recruits, hires, trains, and manages dedicated, full-time remote team members based in the Philippines and embeds them into US small and medium-sized businesses for customer support, back-office, sales support, and administrative roles. The company operates as Employer of Record in the Philippines and uses its proprietary 4D Process and industry-specific academies to onboard team members in approximately four weeks, charging clients a monthly subscription per dedicated team member plus a one-time implementation fee.
Is Delegate CX a public or private company?
Delegate CX is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Delegate CX founded?
Delegate CX was founded in 2020. It employs 251 to 500 people.
Where is Delegate CX based?
Delegate CX is headquartered in Dallas, United States, in the North America region.
How does Delegate CX make money?
Two revenue lines are on record. Monthly Team Member Subscription is the primary driver. The others are implementation Fee.
Who are Delegate CX's main competitors?
Direct peers on record are Magic, Wishup, Boldly, Outsource Access, Time Etc, SupportNinja and Belay Solutions. OnlineJobs.ph is listed as an emerging player. Broad incumbents are Deel and Remote.
Does Delegate CX have an API?
No public API is recorded for Delegate CX.
What industry is Delegate CX in?
Delegate CX's product category is Business Process Outsourcing / Remote Staffing Services. Its primary akta.pro industry code is BPACAFAF, Administrative, Clerical & Office Support Direct Hire, with a secondary code of BPACANAM, Training Delivery Providers (In-Person, Virtual, Train-the-Trainer). Its NAICS code is 5611 and its SIC code is 7361.