GreySkies
GreySkies Inc. provides an AIOps Service Assurance platform for telecom operators and large enterprises, unifying monitoring, analytics, and AI-driven automation across networks, infrastructure, and customer experience. It serves Tier-1 CSPs globally including Orange, Vodafone, Etisalat, and Salam.
- Company typePrivate
- Founded2016
- HeadquartersSeattle, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What GreySkies does
GreySkies Inc., founded in 2016 and headquartered in Seattle, Washington, with governing law stated under the Netherlands, is a private AIOps vendor that sells a unified Service Assurance platform to telecommunications operators and large enterprises. The platform is organized around a Collect Everything data ingestion layer supporting physical, virtual, and containerized environments across multi-vendor, multi-domain telecom estates, feeding a set of modular capability layers: Advanced Data Analytics, Actionable Intelligence, Intelligent Correlation Workflow, Advanced Complex Analytics, Real-Time Anomaly Detection, Automation and Remediation, Context-Aware AI Assistants, Digital Stack Observability (OpenTelemetry), Synthetic Testing, Configuration Management, Flows (NetFlow/IPFIX), and Massive xDR Ingestion (CDR/EDR/IPDR). AI/ML components span ensemble anomaly detection, deep-learning forecasting, ML-driven clustering and topology inference, LLM-generated root cause narratives, and a multi-agent fabric operating within the TM Forum Open Digital Architecture via the Model Context Protocol.
The product is delivered on-premises, in dedicated public cloud, or as fully managed SaaS, with a multi-tenant Managed Service Provider module, and is offered via quote-based enterprise licensing supplemented by professional services for deployment, integration, and ongoing support. GreySkies' commercial footprint spans Tier-1 communications service providers including Orange (with Orange Egypt as a documented 76% service assurance cost-reduction case study), Etisalat/e&, Vodafone, Mobily, Salam (Saudi Arabia), WE/Telecom Egypt, TELUS, KDDI, and Circles.Life, with Ericsson as a technology partner. The company sells through direct enterprise field sales targeting CTO and operations leadership, supported by MWC, DTW Ignite, GITEX, and Connect X event presence, a Gartner Market Guide recognition (April 2025), and thought-leadership distribution including a Gartner AI Use-Case Assessment for CSPs 2026 and a white paper on autonomous networks.
Operationally, the company is founder-led (CEO Ahmed Mokhtar, COO Dr. Ibrahim Ghaleb), employs 51-100 people, and has no disclosed venture capital, private equity backing, or acquisition activity. It is actively expanding its geographic reach (Saudi Arabia 2026, Egypt ministerial engagement 2025, North America entry 2024) and is a co-developer in the TM Forum Catalyst C26.0.998 program alongside HCLTech and Circles, with KDDI, Orange, TELUS, and Circles.Life as Champion operators — a positioning that targets the telecom industry's transition from reactive monitoring to AI-driven autonomous network operations.
GreySkies firmographics
Firmographics- Name
- GreySkies
- Legal name
- GreySkies Inc.
- Website
- https://greyskiesinc.com
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- GreySkies Inc. provides an AIOps Service Assurance platform for telecom operators and large enterprises, unifying monitoring, analytics, and AI-driven automation across networks, infrastructure, and customer experience. It serves Tier-1 CSPs globally including Orange, Vodafone, Etisalat, and Salam.
- Ownership category
- akta.pro rank
GreySkies industry classification
Industry- Product category
- AIOps Service Assurance Software for Telecommunications
- NAICS
- Computer Systems Design and Related Services (54151), Computer Systems Design and Related Services (5415), Computer Systems Design Services (541512), Computer Facilities Management Services (541513)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Network Observability, Assurance & Closed-Loop Operations (Telemetry, AIOps) (HDAIAIAJ)
- akta.pro secondary industries
- Network Analytics, AIOps & Root-Cause Correlation (HDAFAGAM), Incident Management, On-Call & Alerting Workflow (HDABAJAI), End-to-End MLOps & ML Platform Suites (HDAAABAA)
Keywords
Where GreySkies is headquartered
LocationHeadquarters
- HQ city
- Seattle
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
GreySkies business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- AIOps Service Assurance Platform Licensing: GreySkies generates revenue primarily through licensing its AIOps Service Assurance platform to telecom operators and large enterprises. The platform is delivered via on-premises, dedicated public cloud, or fully managed SaaS deployments, generating recurring licensing fees.
- Professional Services & Implementation: Professional services including deployment, integration, customization, and ongoing support accompany platform licensing, providing additional revenue streams.
Go-to-market motion2 records
Distribution channels3 records
Marketing channels8 records
GreySkies product offering
Product offeringCore offering
GreySkies provides a unified AIOps Service Assurance Platform that combines infrastructure monitoring, end-to-end service modeling, subscriber analytics, customer quality of experience metrics, and automation in a single interface for telecom operators and large enterprises. The platform delivers real-time and batch analytics, ML-based anomaly detection, intelligent event correlation, LLM-generated root cause narratives, predictive incident detection, and self-healing remediation across multi-vendor, multi-domain physical, virtual, and containerized environments.
Product overview
GreySkies provides a unified AIOps Service Assurance platform for telecom operators and large enterprises, purpose-built to deliver AI-driven observability and automation across networks, infrastructure, applications, and services. The platform is delivered as a single integrated system built around a core collection and analytics engine (Collect Everything / Advanced Data Analytics), with modular capability layers including Intelligent Correlation Workflow, Advanced Complex Analytics, Real-Time Anomaly Detection, Automation & Remediation, Context-Aware AI Assistants, Digital Stack Observability (OpenTelemetry), Synthetic Testing, Configuration Management, Flows (NetFlow), and Massive xDR Ingestion. The platform supports both telecom-specific use cases (fixed access, 4G/5G mobile, telco cloud) and enterprise IT environments. GreySkies also publishes thought-leadership content through its White Paper series and distributes the Gartner AI Use-Case Assessment for CSPs 2026 as a downloadable research report.
Differentiator
Problem solved
Functional benefit
Products and services
- GreySkies AIOps Service Assurance Platform A unified AIOps platform that combines infrastructure monitoring, end-to-end service modeling, subscriber analytics, customer quality of experience metrics, ML-based anomaly detection, intelligent event correlation, LLM-powered root cause narratives, and self-healing automation into a single interface for telecom operators and large enterprises. Delivered via on-premises, dedicated public cloud, or fully managed SaaS.
Quantifiable outcome
- 33% average reduction in Mean Time to Repair (MTTR) across multiple fault-management use cases
- +9 more outcomes
Companies that use GreySkies
Customer profileNamed customers11 records
Segments4 records
Ideal customer profiles3 records
GreySkies technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration9 records
AI capability9 records
Feature12 records
GreySkies partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core and flagship.
- HCLTechcoreGreySkies collaborates with HCLTech as a technology partner in the TM Forum Catalyst Program (project C26.0.998) to develop an AI-powered multi-agent framework for autonomous telecom operations. GreySkies provides AI-enabled network operations and AIOps telemetry foundation; HCLTech contributes AI-led automation. The solution is integrated through TM Forum Open APIs within an Open Digital Architecture (ODA) framework and showcased at DTW Ignite in Copenhagen.
- CirclescoreGreySkies collaborates with Circles (parent of Circles.Life) as a technology partner in the TM Forum Catalyst Program to develop an AI-powered multi-agent framework unifying customer experience, network operations, and business processes. GreySkies contributes network operations and AIOps capabilities; Circles provides its AI-native digital telco platform and customer engagement capabilities. The joint solution targets autonomous network operations and new monetization opportunities.
- SalamcoreSalam, a leading telecommunications and ICT provider in Saudi Arabia, selected GreySkies' AIOps platform as the foundation for its AI-enabled Unified Service Assurance Management Center. The deployment provides Salam with full-stack, real-time visibility across its converged network (mobile, fixed, enterprise) and supports Salam's expansion of MVNO, FTTH, 5G FWA, and B2B services. Salam is also a customer logo on GreySkies' website.
- TM ForumcoreGreySkies participates as a partner in the TM Forum Catalyst Program, specifically project C26.0.998 (Multi-AI Agent Correlating CX, Intelligence & Monetization with Autonomous Network Ops). The project is built on TM Forum's Open Digital Architecture (ODA) and Open APIs, providing GreySkies with standards-based integration framework and visibility in front of global CSPs and ecosystem players.
- KDDIflagshipKDDI serves as a Champion operator in TM Forum Catalyst C26.0.998 alongside GreySkies, Circles, and HCLTech. As a Champion, KDDI helps define requirements and validate the AI-powered multi-agent framework for autonomous network operations, contributing real-world operator perspective to the solution development.
- OrangeflagshipOrange serves as a Champion operator in TM Forum Catalyst C26.0.998. Orange has been an active customer of GreySkies (including Orange Egypt deployment) and continues to collaborate on the Catalyst initiative to drive AI-led autonomous network operations using the ODA framework.
- TELUSflagshipTELUS serves as a Champion operator in TM Forum Catalyst C26.0.998, contributing to the co-development of the AI-powered multi-agent framework for autonomous network operations alongside GreySkies, Circles, and HCLTech.
- Circles.LifeflagshipCircles.Life serves as a Champion operator in TM Forum Catalyst C26.0.998. Circles.Life is the consumer brand of Circles and contributes to the Catalyst initiative by providing real-world deployment context for the AI-driven autonomous network framework.
Scale indicators10 records
Recent moves6 records
Expansion highlights6 records
GreySkies competitors and assessment
Company assessmentDirect peers
- Huawei (iManager / SmartCare): Huawei's SmartCare and iManager service assurance suites serve global CSPs with multi-domain fault management and customer experience analytics, overlapping materially with GreySkies' AIOps capabilities for telecom operators.
- Nokia (Network Operations & Service Assurance): Nokia offers NetGuard and AVA-based service assurance solutions for CSPs, competing head-to-head with GreySkies on fault management, event correlation, and automation across multi-vendor telecom networks. Both target Tier-1 operators seeking AI-driven network operations.
- Netcracker Technology: Netcracker delivers BSS/OSS and service assurance solutions for telecom operators, including AIOps and network automation capabilities comparable to GreySkies' telecom-focused service assurance platform.
- Amdocs (OSS / Service Assurance): Amdocs provides OSS and service assurance platforms used by Tier-1 telecom operators worldwide, with overlapping functionality in fault management, network performance, and customer experience assurance. Both target CSP modernization initiatives.
- Ericsson (Network Management & Service Assurance): Ericsson provides telecom service assurance and NFVO solutions bundled with its network equipment portfolio, directly overlapping with GreySkies' AIOps service assurance offering for mobile operators. Listed as a GreySkies ecosystem partner and technology collaborator.
Broad incumbents
- ServiceNow (ITOM / AIOps): ServiceNow's IT Operations Management and AIOps modules deliver incident management, event correlation, and automation across enterprise IT. Overlaps with GreySkies on incident response workflows and ITSM integrations (ServiceNow integration confirmed).
- BMC Software (TrueSight Operations Management): BMC's TrueSight Operations Management provides AIOps, event correlation, and automated remediation for enterprise IT and service provider environments, with direct functional overlap to GreySkies' service assurance and correlation engine.
- Hewlett Packard Enterprise (OpsRamp / Service Guard): HPE provides IT operations management and observability through OpsRamp and related tools, addressing AIOps use cases across enterprise and service provider environments. Comparable to GreySkies on infrastructure monitoring and incident correlation.
- IBM (Instana / Turbonomic / Watson AIOps): IBM offers enterprise observability and AIOps through Instana, Turbonomic, and Watson AIOps, targeting IT operations across hybrid cloud and on-premises environments. Overlaps with GreySkies on AIOps and incident management for large enterprises.
- Cisco (ThousandEyes / Crosswork / AppDynamics): Cisco offers network observability and assurance through ThousandEyes, Crosswork, and AppDynamics, with broader reach across enterprise and service provider segments. Overlaps with GreySkies in telecom assurance and digital experience monitoring.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks7 records
Key highlights7 records
Customer concentration
GreySkies social profiles
Digital presenceGreySkies financial estimates
Financial estimateRevenue estimate
Valuation estimate
GreySkies leadership team
Management profileNumber of profiles
Profiles2 records
GreySkies funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
GreySkies M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about GreySkies
What does GreySkies do?
GreySkies provides a unified AIOps Service Assurance Platform that combines infrastructure monitoring, end-to-end service modeling, subscriber analytics, customer quality of experience metrics, and automation in a single interface for telecom operators and large enterprises. The platform delivers real-time and batch analytics, ML-based anomaly detection, intelligent event correlation, LLM-generated root cause narratives, predictive incident detection, and self-healing remediation across multi-vendor, multi-domain physical, virtual, and containerized environments.
Is GreySkies a public or private company?
GreySkies is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was GreySkies founded?
GreySkies was founded in 2016. It employs 51 to 100 people.
Where is GreySkies based?
GreySkies is headquartered in Seattle, United States, in the North America region.
How does GreySkies make money?
Two revenue lines are on record. AIOps Service Assurance Platform Licensing is the primary driver. The others are professional Services & Implementation.
Who are GreySkies's main competitors?
Direct peers on record are Huawei (iManager / SmartCare), Nokia (Network Operations & Service Assurance), Netcracker Technology, Amdocs (OSS / Service Assurance) and Ericsson (Network Management & Service Assurance). Broad incumbents are ServiceNow (ITOM / AIOps), BMC Software (TrueSight Operations Management), Hewlett Packard Enterprise (OpsRamp / Service Guard), IBM (Instana / Turbonomic / Watson AIOps) and Cisco (ThousandEyes / Crosswork / AppDynamics).
Does GreySkies have an API?
No public API is recorded for GreySkies.
What industry is GreySkies in?
GreySkies's product category is AIOps Service Assurance Software for Telecommunications. Its primary akta.pro industry code is HDAIAIAJ, Network Observability, Assurance & Closed-Loop Operations (Telemetry, AIOps), with a secondary code of HDAFAGAM, Network Analytics, AIOps & Root-Cause Correlation. Its NAICS code is 54151 and its SIC code is 7370.