iCracked Japan

What iCracked Japan does

iCracked Japan, Inc. (iCracked Store) is a privately held smartphone and tablet repair service operator headquartered in Japan, running a nationwide retail network of more than 100 physical stores concentrated in major retail partner locations (LoFt, Tokyu Hands, Aeon Mall, Maruya Gardens) and supplemented by a mail-in repair service. The company, originally founded in Silicon Valley, operates a franchise/partner store model and serves individual consumers seeking repair, maintenance, and setup support for iPhone, iPad, Google Pixel, SHARP AQUOS, Motorola, Xiaomi, FCNT, nubia, and Samsung Galaxy devices.

The core technology stack is centered on physical repair operations rather than software. iCracked co-developed a proprietary waterproof inspection machine with major manufacturers that measures internal air-pressure changes to verify waterproof integrity before and after repairs - a service unique among iPhone repair shops in Japan. The company deploys fully automated battery assembly lines using the same cell quality as Apple genuine batteries, factory-sourced compatible OLED/LCD displays, and standardized press fixtures and bonding equipment for consistent screen replacements. Same-day repair is the standard service proposition, with screen and battery jobs typically completed in 30-40 minutes. The company is the only domestic Japanese repair shop authorized by Google, SHARP, Motorola, Xiaomi, FCNT, and nubia to use genuine parts, and participates in Apple's IRP (Independent Repair Provider) program at select stores (Shibuya, Ginza, Shinsaibashi).

Revenue is generated per repair transaction on a pay-as-you-go basis: iPhone screen repairs range from ¥4,400 (iPhone 6) to ¥61,800 (iPhone 16 Pro Max OLED), battery replacements from ¥4,400 to ¥19,400, and Google Pixel screen repairs from ¥14,080 to ¥146,080 (Pixel 9 Pro Fold). Complementary services include iTech Support (data migration and setup, ¥3,300/session), NE Coat Hardlaus glass coating (¥3,300 per side), DEVIA high-profile film cutting and application, and a cashless repair pathway via partnerships with Mobile Insurance providers and SoftBank's Anshin Hoshō Pack. The company does not disclose revenue, funding, or headcount; it operates strictly as a direct-to-consumer retail service with no enterprise or B2B channel identified in the source data. iCracked ranked #1 in the 2025 GMO Customer Satisfaction Survey across all 7 individual categories and the overall ranking.

Name

iCracked Japan

Legal name

iCracked Japan, Inc.

Website

https://icracked.jp

Company type

Private

Founded year

2016

Operating status

Operating

Short description

iCracked Japan is a privately held smartphone and tablet repair service operator running 100+ retail stores across Japan. It offers same-day screen, battery, and component repairs for iPhone, iPad, Google Pixel, SHARP AQUOS, Motorola, Xiaomi, FCNT, nubia, and Samsung Galaxy devices, using genuine OEM parts under manufacturer authorizations.

Ownership category

akta.pro rank

Product category

Smartphone Repair Services

NAICS

Electronic and Precision Equipment Repair and Maintenance (811210)

akta.pro primary industry

Mobile Device Repair & Aftermarket Services (Repair, Parts, Insurance/Warranty) (CRACALAI)

akta.pro secondary industries

Consumer Device Repair Services (Phones, Tablets, PCs) (CRACAJAA), Consumer Electronics & Mobile Device Protection Plans (FSAJALAH)

Keywords

• Smartphone repair services
• Mobile device repairs
• Screen replacement services
• Battery replacement services
• Authorized service provider

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Smartphone Screen Repair: Primary revenue stream from screen/display replacement repairs for iPhone, Google Pixel, SHARP AQUOS, Motorola, Xiaomi, FCNT, nubia, and Samsung Galaxy devices. Customers pay per repair job; prices vary by device model and repair type (standard vs. high-grade display, genuine vs. compatible parts).
2. Battery Replacement: Battery replacement services across the same device lineup. Revenue generated per individual repair job, with pricing varying by model.
3. Accessories and Protection Services: Glass coating (NE Coat Hardlaus), DEVIA high-profile film cutting and application service, and glass film application services. These add-on services generate supplementary per-transaction revenue.
4. iTech Support (Data Migration & Setup): Smartphone setup support, data migration (including cracked-screen data migration), and operational guidance services. These support services are priced as standalone transactions.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

iCracked Japan operates 100+ retail stores across Japan providing same-day smartphone and tablet repair services for iPhone, iPad, Google Pixel, SHARP AQUOS, Motorola, Xiaomi, FCNT, nubia, and Samsung Galaxy devices. Repairs cover screen replacement, battery exchange, camera and charging port repair, plus complementary services including waterproof inspection, glass coating (NE Coat Hardlaus), DEVIA high-profile film cutting, glass film installation, and iTech Support for data migration and device setup. The company is the only domestic Japanese repair shop authorized to use genuine parts from Google, SHARP, Motorola, Xiaomi, FCNT, and nubia, and holds Apple's IRP certification for genuine iPhone parts at select stores.

Product overview

iCracked Japan operates a smartphone and tablet repair service network across Japan, offering authorized repair services for multiple device brands including iPhone, iPad, Google Pixel, SHARP AQUOS, Motorola, Xiaomi, FCNT, nubia, and Samsung Galaxy. The core offering is device repair (screen replacement, battery exchange, camera repair, and component-level fixes) using either high-quality third-party parts or manufacturer genuine parts for authorized brands. The company holds authorized service provider status from Google, SHARP, Motorola, Xiaomi, FCNT, and nubia, and IRP (Independent Repair Provider) status for Apple. Complementary services include iTech Support (device setup and data migration), glass coating (NE Coat Hodoras 9H), glass film installation, high-pro film cutting (DEVIA), quick waterproof inspection, and mail-in repair. The company differentiates through same-day repairs, in-store transparent repairs visible to customers, waterproof testing, 3-month warranty, and partnerships with mobile insurance providers for cashless repairs.

Differentiator

Problem solved

Functional benefit

Brands

• iCracked Store: Smartphone repair service brand offering repairs for iPhone, Google Pixel, SHARP AQUOS, Motorola, Xiaomi, FCNT, nubia, and Samsung Galaxy devices with waterproof inspection services
• iTech Support
• ハイプロフィルム カッティングサービス
• ガラスコーティング

Products and services

• iPhone Repair Comprehensive repair service for iPhone devices including screen replacement, battery exchange, camera repair, and component-level fixes, using compatible high-quality parts or Apple genuine parts under the IRP (Independent Repair Provider) program for iPhone 15 and newer at select stores (Shibuya, Ginza, Shinsaibashi).
• iPad Repair Repair service for iPad tablets covering screen repair, battery replacement, and various component issues.
• Google Pixel Repair Google Authorized Service Provider repair for Pixel smartphones using genuine Google parts following manufacturer-prescribed procedures. Only domestic Japanese repair shop authorized for genuine Pixel parts.
• SHARP AQUOS Repair SHARP certified service provider repair for AQUOS smartphones using genuine SHARP parts following manufacturer-prescribed procedures. Only domestic Japanese repair shop authorized for genuine SHARP parts.
• Motorola Repair Motorola repair partner service using genuine Motorola parts following prescribed procedures. Includes newly launched moto g06 model support added in April 2026.
• Xiaomi Repair Xiaomi authorized parts dealer repair using genuine Xiaomi parts following manufacturer-prescribed procedures.
• FCNT (arrows) Repair FCNT repair partner service using genuine FCNT parts for arrows series smartphones following prescribed procedures.
• nubia Repair nubia authorized service provider repair using genuine nubia parts (including Flip 5G and other models) following manufacturer-prescribed procedures. Launched in April 2026.
• Samsung Galaxy Repair

Quantifiable outcome

• Repair time: 30-40 minutes for screen and battery repairs
• +3 more outcomes

Named customers2 records

Segments1 record

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• GooglecoreTechnology or IntegrationiCracked is a Google Authorized Service Provider (Google正規サービスプロバイダ). This partnership allows iCracked to use Google's prescribed repair procedures and genuine parts for Google Pixel repairs. iCracked is the only repair shop in Japan that can perform genuine parts repairs for Google Pixel devices.
• ApplecoreTechnology or IntegrationiCracked participates in Apple's IRP (Independent Repair Provider) program, enabling the use of Apple genuine parts for iPhone repairs. Trained iTech staff complete Apple's training programs. Apple genuine parts repairs are available at select stores (Shibuya, Ginza, Shinsaibashi).
• SHARPcoreTechnology or IntegrationiCracked is a SHARP Authorized Service Provider (シャープ認定サービスプロバイダ), being the only repair shop in Japan able to use genuine SHARP parts for AQUOS smartphone repairs following SHARP's prescribed procedures.
• Motorola (モトローラ)coreTechnology or IntegrationiCracked is a Motorola Repair Partner (モトローラ修理パートナー / 正規部品取扱店), enabling the use of Motorola genuine parts and prescribed repair procedures for Motorola smartphone repairs.
• XiaomicoreTechnology or IntegrationiCracked is a Xiaomi Authorized Parts Dealer (Xiaomi 正規部品取扱店), enabling the use of Xiaomi genuine parts and prescribed repair procedures.
• FCNTcoreTechnology or IntegrationiCracked is an FCNT Repair Partner (FCNT 修理パートナー / 正規部品取扱店), enabling the use of genuine FCNT parts (for arrows smartphone series) and prescribed repair procedures.
• nubia (ZTE)coreTechnology or IntegrationiCracked is a nubia Authorized Service Provider (nubia 正規サービスプロバイダ), enabling the use of genuine nubia parts and prescribed repair procedures for nubia smartphone repairs.
• Mobile Insurance (モバイル保険)coreChannel Partner/ Reseller/ DistributorMobile Insurance (provided by さくら少額短期保険株式会社) enables policyholders to use the 'Cashless Repair' (キャッシュレスリペア) service at iCracked stores. Repair costs are paid directly by the insurer, eliminating out-of-pocket expenses for customers. Multiple repair case studies feature customers using this service for iPhone screen repairs.
• SoftBank (あんしん保証パック)minorChannel Partner/ Reseller/ DistributorSoftBank's 'Anshin Hoshō Pack' (あんしん保証パック) insurance program provides discounted repair pricing at iCracked stores for eligible SoftBank customers. Customers with SoftBank device insurance can access iCracked's repair services at reduced rates.

Scale indicators3 records

Recent moves6 records

Expansion highlights7 records

Direct peers

• スマホスピタル (Smartphone Hospital): Smartphone Hospital (スマホスピタル) operates a multi-store smartphone repair franchise across Japan offering screen, battery, and component repairs for iPhone and Android devices. It competes directly with iCracked on brand authorization, repair speed, and store accessibility for Japanese consumers.
• SmartLab: SmartLab is one of the largest smartphone repair chain networks in Japan, operating numerous stores that service iPhone, Android, and tablet devices with in-store same-day repairs — directly comparable to iCracked's store-based retail repair model and target customer base.
• uBreakiFix: uBreakiFix is a large North American smartphone and electronics repair franchise network with a similar multi-brand, store-based, same-day repair model. It is highly comparable to iCracked in operating concept (Silicon Valley origins, retail repair chain) even though it serves a different geographic market.
• カメラのキタムラ (Kitamura Camera): Kitamura Camera is a major Japanese retail chain with a substantial smartphone repair footprint offering iPhone and Android repair services across its nationwide store base. It is a direct competitor in Japanese consumer smartphone repair with comparable walk-in retail positioning.

Regional players

• iSmash: iSmash is a UK-based smartphone and tablet repair chain with storefront same-day repairs for iPhone, iPad, and Samsung devices. It mirrors iCracked's store-based retail repair model but operates exclusively in the UK market rather than Japan.
• Mobile Klinik: Mobile Klinik is a Canadian smartphone repair chain offering same-day in-store repairs across multiple locations. Its store-based retail repair business model and customer experience closely resemble iCracked's, although it serves Canada rather than Japan.

Broad incumbents

• Samsung Service Centers / Samsung Care: Samsung operates its own branded service centers and authorized repair partners for Galaxy devices globally, including in Japan. These official channels directly compete with iCracked's newly launched Samsung Galaxy repair service for authorized, genuine-parts Galaxy repairs.
• Geek Squad (Best Buy): Geek Squad is Best Buy's broad electronics and device repair service covering smartphones, computers, and home electronics. As a large multi-product repair service with a national footprint, it competes with iCracked for smartphone repair demand but operates across a much wider electronics category.
• Apple Authorized Service Providers: Apple's authorized service provider network (and Apple Stores themselves) handle genuine-parts iPhone repairs in Japan using Apple-certified processes. These providers overlap directly with iCracked's iPhone repair service, especially at locations where Apple has its own presence.

Others

• SoftBank / Docomo / au carrier repair services: Japanese mobile carriers (SoftBank, NTT Docomo, au by KDDI) operate device support and repair services for handsets sold through their channels. While not always direct repair competitors, they influence the repair flow (e.g., insurance referrals, warranty handling) and partner with iCracked on programs like SoftBank's Anshin Hoshō Pack.

Market position

Strengths2 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/icrackedjapan
• Facebookfacebook.com/icrackedjapan
• Instagraminstagram.com/icrackedjapan

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about iCracked Japan