Mobile Repair

What Mobile Repair does

Mobile Repair (operating as MobileRepairHK) is an independent, privately held mobile device repair shop operating from a single retail storefront in the Sincere Podium shopping center in Mong Kok, Kowloon, Hong Kong. Founded in 2011, the company provides same-day repair services for smartphones, tablets, and laptops across five major device families: Apple iPhone (iPhone 12 through iPhone 17 series), Samsung Galaxy (S, Note, A, Z Fold, Z Flip series), Google Pixel, Apple iPad, and Apple MacBook. The business addresses common device failures including cracked screens, degraded batteries, water/liquid damage, charging port failures, and motherboard-level defects, serving individual Hong Kong consumers who require fast, transparent, warranty-backed repair alternatives to official manufacturer service centers.

The technical capability rests on micro-electronics repair infrastructure rather than software or AI. This includes industrial-grade ultrasonic chemical cleaning for water-damaged motherboards, BGA precision micro-soldering for chip-level motherboard repair, and an in-store parts inventory enabling 20–60 minute turnaround on roughly 90% of standard screen and battery jobs. The shop claims over 120,000 cumulative device repairs and a 99.4% customer satisfaction rate, supported by a Google Business rating of 4.9/5.0. All repairs carry a 6–12 month written warranty, and pricing is fully transparent with free diagnostics provided before customer confirmation. Senior master technicians with 15+ years of experience staff the workbenches.

The revenue model is one-time, transaction-based service fees per repair job, with pricing varying by device brand, model, and repair type — ranging from HKD $280 for an entry-level iPhone battery replacement to HKD $3,280 for premium curved Google Pixel screen replacements. Distribution is exclusively through the Mong Kok walk-in storefront, supplemented by WhatsApp and phone booking and an SEO-optimized website (mobilerepairhk.com) with per-device landing pages and an instant pricing calculator. The company is founder/owner-operated with no disclosed external investors, parent entities, or institutional capital, and there are no partnerships, subsidiaries, M&A activity, or funding rounds disclosed in the source material.

Name

Mobile Repair

Legal name

Mobile Repair HK

Website

https://mobilerepairhk.com

Company type

Private

Founded year

2011

Operating status

Operating

Short description

Mobile Repair is a privately held Hong Kong walk-in repair shop in Mong Kok providing same-day screen, battery, water damage, and motherboard repairs for iPhone, Samsung, Pixel, iPad, and MacBook devices, serving individual consumers with 20-minute average turnaround and written warranty.

Ownership category

akta.pro rank

Product category

Mobile Device Repair Services

NAICS

Electronic and Precision Equipment Repair and Maintenance (8112)

SIC

Services-Miscellaneous Repair Services (7600)

akta.pro primary industry

Consumer Device Repair Services (Phones, Tablets, PCs) (CRACAJAA)

Keywords

• Mobile device repair
• Screen replacement
• Battery replacement
• Water damage repair
• Motherboard repair

Headquarters

HQ city

Hong Kong

HQ country

Hong Kong SAR China

HQ region

Asia

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Supply Chain, Operations, Marketing or Sales, Others

Revenue model

1. Device Repair Services: One-time transaction-based repair services for smartphones, tablets, and laptops. Revenue generated per repair job including parts cost and technician labor. Pricing varies by device brand, model, and repair type (screen, battery, water damage, motherboard).

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Mobile Repair is a Hong Kong-based walk-in mobile device repair shop offering screen replacement, battery replacement, water damage rescue, charging port repair, and chip-level motherboard repair for iPhone, Samsung Galaxy, Google Pixel, iPad, and MacBook devices. Repairs are performed on-site by certified technicians using BGA micro-soldering and industrial ultrasonic cleaning equipment, with most jobs completed in 20-60 minutes, backed by a 6-12 month written warranty and free pre-repair diagnostics.

Product overview

Mobile Repair is a Hong Kong-based mobile device repair shop located in Mong Kok's Sincere Podium, offering same-day professional repair services for multiple device brands. The company provides screen replacement, battery replacement, water damage repair, and motherboard/logic board repair services for iPhone, Samsung Galaxy, Google Pixel, iPad, and MacBook devices. The portfolio operates as a multi-brand repair service model where each brand (iPhone, Samsung, Pixel, iPad, MacBook) represents a distinct service category, with water damage repair serving as a cross-brand specialty service. Most repairs are completed within 20 minutes to 2 hours, backed by 6-12 months written warranty.

Differentiator

Problem solved

Functional benefit

Products and services

• iPhone Repair (iPhone 維修) Professional iPhone repair service for individual Hong Kong consumers covering screen replacement (cracked/broken displays with True Tone and Face ID preservation), battery replacement (degraded/swollen batteries), water damage rescue, and chip-level motherboard repair across iPhone 12 through iPhone 17 series and newer generations.
• Samsung Repair (Samsung 維修) Professional Samsung Galaxy repair service for individual Hong Kong consumers covering screen replacement, battery replacement, water damage repair, motherboard repair, camera repair, and back cover replacement for Galaxy S series (including S Ultra), Note series, A series, M series, Z Fold, Z Flip, and Galaxy Tab tablet devices.
• Google Pixel Repair (Google Pixel 維修) Professional Google Pixel repair service for individual Hong Kong consumers covering curved OLED screen replacement (Pixel Pro/XL/Fold), battery replacement, charging port repair, water damage repair, and motherboard chip-level repair for Pixel 4 through Pixel 9 series and newer generations.
• iPad Repair (iPad 維修) Professional iPad repair service for individual Hong Kong consumers covering screen replacement, battery replacement, touch/digitizer repair, water damage repair, and motherboard repair for standard iPad, iPad mini, iPad Air, and iPad Pro series.
• MacBook Repair (MacBook 維修) Professional MacBook repair service for individual Hong Kong consumers covering screen replacement, keyboard replacement, battery replacement, water damage repair, charging fault repair, and logic board/motherboard repair for MacBook Air and MacBook Pro across Intel and M1-M4 Apple Silicon generations.
• Water Damage Repair (入水維修) Specialty water damage repair service for individual Hong Kong consumers using industrial ultrasonic chemical cleaning, motherboard desoxidation, and chip-level repair to rescue water-damaged iPhone, Samsung, iPad, and MacBook devices while maximizing data recovery.

Quantifiable outcome

• 120,000+ devices successfully repaired
• +3 more outcomes

Named customers3 records

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Scale indicators4 records

Expansion highlights4 records

Others

• iFixit: iFixit is a global platform for consumer electronics repair parts, tools, and step-by-step repair guides that empowers DIY and self-service repair. Adjacent ecosystem participant to Mobile Repair, representing both a sourcing channel for aftermarket parts and the DIY substitute that competes for the same repair demand.

Broad incumbents

• Geek Squad (Best Buy): Geek Squad is Best Buy's in-store and on-site consumer electronics repair service covering smartphones, laptops, and tablets. Comparable as a broad-incumbent competitor combining physical-store presence with multi-device technical repair services spanning warranty and out-of-warranty work.
• Samsung Customer Service Centers (Hong Kong): Samsung Customer Service Centers in Hong Kong handle warranty-covered Galaxy device repairs with OEM parts and certified staff. Comparable broad-incumbent authorized alternative to Mobile Repair's independent Samsung repair service across the same Galaxy S, Note, Z Fold, Z Flip, and A series.
• Asurion Tech Repair & Solutions: Asurion operates uBreakiFix stores plus mail-in and on-site mobile repair services globally, often anchored to insurance and device protection contracts. Comparable broad-incumbent that controls both the insurance/protection front end and the physical repair delivery, increasingly shaping the same market Mobile Repair serves.
• Apple Authorized Service Providers (Hong Kong): Apple's authorized service network in Hong Kong covers in-warranty iPhone, iPad, and Mac repairs with genuine OEM parts and Apple-certified technicians. Comparable as the broad-incumbent authorized alternative to Mobile Repair's independent third-party offering on the same Apple device categories.
• Huawei Customer Service Centers (Hong Kong): Huawei operates authorized customer service centers in Hong Kong for warranty Huawei and Honor device repairs. Comparable broad-incumbent authorized alternative for Android device repairs within the Hong Kong market.

Direct peers

• uBreakiFix (Asurion): uBreakiFix is a US-based mobile device and electronics repair chain with 700+ storefronts offering same-day screen, battery, and water damage repair with parts on hand. Directly mirrors Mobile Repair's walk-in storefront model, same-day turnaround value proposition, and multi-brand device coverage.
• CPR Cell Phone Repair: CPR is a US mobile repair franchise with 850+ stores offering same-day smartphone, tablet, and computer repair. Operates a near-identical business model to Mobile Repair (walk-in storefront, multi-device repair, parts inventory for common jobs) and represents the franchise scaling path Mobile Repair could pursue.
• iSmash: iSmash is a UK and Asia-based mobile device repair chain operating storefronts with same-day screen, battery, and water damage service. Closely comparable to Mobile Repair in walk-in customer motion, parts-in-stock workflow, and rapid turnaround pricing structure.

Emerging players

• B2X Care Solutions: B2X is a global after-sales service provider for mobile OEMs, operating repair centers and field-service operations for warranty and out-of-warranty device repairs. Comparable as an emerging player in the same multi-brand mobile repair services space, often partnering directly with manufacturers and insurers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mobile Repair