RED5 Systems

What RED5 Systems does

RED5 Systems, the trading name of ITEX (Isle of Man) Limited, is a privately held managed IT services provider headquartered in Douglas, Isle of Man. The company delivers a structured Advise-Deploy-Run portfolio covering managed Microsoft 365, endpoint services, cloud desktops, networks and connectivity, managed security, governance and compliance, communication and collaboration (including Teams telephony), and professional services and training. Its core technology stack is the Microsoft 365 ecosystem, including Defender for Endpoint, Entra ID, and Purview, delivered from dual Isle of Man data centres with fibre connectivity and hybrid public cloud integration. The company holds Microsoft Solutions Partner status with Modern Workplace competency and operates as a Microsoft Cloud Solution Provider (CSP).

RED5 serves regulated SMEs and mid-sized companies on the Isle of Man, with stated reach into the Channel Islands and UK. Its customer base spans financial services, legal, utilities, and government organisations that require compliance-ready IT operations, data residency, and 24x7x365 support. The company differentiates through personal, high-touch service, ISO 9001-aligned processes, GDPR registration as a Data Controller/Processor, and adoption of the NCSC's 10 Steps to Cyber Security framework.

RED5 generates revenue through three primary streams: recurring managed IT services under predictable monthly billing, Microsoft licensing markups and management fees via its CSP arrangement, and project-based professional services and consultancy engagements. Distribution is consultative and direct, with leads generated through website content, SEO targeting IoM-specific IT queries, and Microsoft partner channels. The company is founder/management-led, with Managing Director Alyson Hamilton Lacey and CTO Mark Chase as key executives, and operates with no disclosed external funding or institutional ownership.

Name

RED5 Systems

Legal name

ITEX (Isle of Man) Limited

Website

https://red5.im

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

11–50 employees

Short description

RED5 Systems is a privately held Isle of Man managed IT services provider delivering Microsoft 365, cybersecurity, networks, cloud desktops, and professional services to regulated SMEs and mid-sized companies in financial services, legal, and government.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design Services (541512), Security Systems Services (except Locksmiths) (561621)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373), Services-Facilities Support Management Services (8744)

akta.pro primary industry

ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)

akta.pro secondary industries

IT Service Desk & End-User Support (L1/L2) (BPAAACAA), Virtual Desktop & Application Delivery (VDI/DaaS, Remote Apps) (BPAEAIAC), Cloud DR, Backup & Business Continuity (BPAEACAJ), Backup & DR Software Implementation & Managed Platforms (BPAEALAI)

Keywords

• Managed IT services
• Cyber security governance
• Microsoft 365 management
• Network connectivity services
• Cloud desktop hosting

Headquarters

HQ city

Douglas

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales

Revenue model

1. Managed IT Services: Fully managed IT services delivered continuously with predictable monthly billing. Covers Microsoft 365 management, endpoint services, user support, cloud desktop, and application server hosting. Revenue is recurring based on services provided under monthly subscription model.
2. Professional Services & Consultancy: IT consultancy, project delivery, cloud migration, infrastructure upgrades, third-party software integration, user adoption support, and Microsoft 365 training. Revenue is project-based and one-time per engagement.
3. Microsoft Cloud Solution Provider (CSP): Manages Microsoft licensing, security, and training under one roof with flexible monthly billing. Revenue derived from Microsoft licensing markups and management fees.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels3 records

Core offering

RED5 Systems delivers fully managed IT services for regulated SMEs and mid-sized companies on the Isle of Man, covering Microsoft 365 management, endpoint services, cloud-hosted desktops, 24x7x365 user support, network and connectivity management, cyber security and compliance, and business continuity. Services run from dual Isle of Man data centres with fibre connectivity and public cloud integration, delivered through a structured Advise–Deploy–Run framework as a Microsoft Solutions Partner with Modern Workplace competency.

Product overview

RED5 Systems is a managed IT services company offering a comprehensive portfolio of IT services delivered through a structured advise-deploy-run framework. The core offering centers on Managed IT Services covering Microsoft 365 management (email, Teams, OneDrive, SharePoint), endpoint management, cloud desktop services, and 24x7x365 user support. Additional services include Networks & Connectivity (managed firewalls, switching, Wi-Fi, dedicated connectivity), Cyber Security & Governance (managed security services, compliance, risk advisory, incident response, phishing training), Communication & Collaboration (email signature management, archiving, Teams telephony), Modern Workplace enablement through Microsoft 365, and Professional Services including IT consultancy, project delivery, and user adoption training. As a Microsoft Solutions Partner with Modern Workplace competency, RED5 delivers these services from dual Isle of Man data centres with fibre connectivity and public cloud integration, targeting regulated SMEs and mid-sized companies.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services Fully managed IT services covering Microsoft 365 management, endpoint services, cloud desktop services, 24x7x365 user support, application server hosting, and data backup and business continuity, delivered continuously with predictable monthly billing.
• Networks & Connectivity Managed firewalls, switching, Wi-Fi, dedicated point-to-point connectivity, network monitoring and optimisation, and network design and consultancy for multi-site businesses on the Isle of Man.
• Cyber Security & Governance 24x7x365 managed security services using the Microsoft security stack (Defender for Endpoint, Entra ID, Purview), governance and compliance implementation, risk advisory, business continuity and incident response, and managed phishing tests and awareness training.
• Communication, Email & Collaboration Configuration and support for Microsoft Teams, SharePoint, OneDrive, and Outlook, including centralised email signature management, email archiving, and Teams Telephony Services with number porting for Isle of Man, Channel Islands, UK and international numbers.
• Microsoft Modern Workplace Enablement of secure, flexible work through Microsoft 365 with identity management, productivity tools, and endpoint management configured around people, delivered as a Microsoft Solutions Partner with Modern Workplace competency and as a Microsoft Cloud Solution Provider (CSP).
• Professional Services & Consultancy IT consultancy and project delivery for cloud migration, infrastructure upgrades, and third-party software integration, plus user adoption support and Microsoft 365 training from Outlook and Teams basics to Power BI and Copilot.

Quantifiable outcome

• Reduced management overhead - clients report spending less time on IT problems and more time on growth
• +2 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

Feature4 records

Partnerships

Two partnerships are on record, tiered core and supporting.

• MicrosoftcoreTechnology or IntegrationRED5 Systems is a certified Microsoft Solutions Partner with competency in Modern Workplace. They deploy and manage Microsoft's security stack including Defender for Endpoint, Entra ID, and Purview. The company also operates as a Microsoft Cloud Solution Provider (CSP), managing Microsoft licensing, security, and training with flexible monthly billing. RED5 specialises in helping regulated SMEs and mid-sized companies make the most of the Microsoft Modern Workplace.
• National Cyber Security Centre (NCSC)supportingStrategic or Co-development PartnerRED5 Systems references and implements the NCSC's '10 Steps to Cyber Security' framework, using it to help clients assess their cyber security posture and build roadmaps for improved resilience. The framework covers risk management, engagement and training, asset management, architecture and configuration, vulnerability management, identity and access management, data security, logging and monitoring, incident management, and supply chain security.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• SCC: Major European IT services group offering managed services, infrastructure, and Microsoft-centric solutions across multiple verticals. Comparable as a broad incumbent operating in the same managed IT and Modern Workplace space.
• Computacenter: Large European IT infrastructure and managed services provider with deep Microsoft relationships. Comparable as a broad incumbent offering managed workplace, security, and infrastructure services overlapping with RED5's portfolio.
• Bechtle: Large European IT solutions and managed services group with broad Microsoft, security, and Modern Workplace capabilities. Comparable as a broad European incumbent competing in adjacent managed-IT markets.
• Softcat: Large UK IT reseller and managed services provider with broad Microsoft, security, and infrastructure offerings. Comparable as a Microsoft-centric incumbent operating across the same Modern Workplace and managed services space, but at far greater scale.

Direct peers

• Littlefish: UK-based managed IT services and support provider of similar scale, focused on Microsoft Modern Workplace, service desk, and security for SMEs and mid-market. Directly comparable in service portfolio, target customer profile, and Microsoft-centric delivery model.
• Phoenix Software: UK Microsoft-focused licensing, cloud, and managed services provider. Comparable as a CSP-style partner delivering Microsoft Modern Workplace, security, and managed services to mid-sized organisations.
• ANS Group: UK-based cloud and managed services provider specialising in Microsoft Azure, Microsoft 365, and security for mid-market organisations. Comparable as a Microsoft-focused MSP with similar managed-services and CSP revenue profile.
• Content+Cloud: UK managed services provider with strong Microsoft focus across Modern Workplace, Azure, and security, serving mid-market and regulated clients. Comparable in service mix, partner credentials, and regulated-vertical positioning.
• Trustmarque: UK IT services and managed services provider with a Microsoft partner heritage serving mid-market and public sector. Comparable in managed IT, Microsoft-centric delivery, and emphasis on regulated and public-sector clients.
• Bytes Software Services: UK IT solutions provider and long-standing Microsoft partner offering managed services, licensing, and security. Comparable as a Microsoft-licensed, mid-market-focused managed services competitor in the UK.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/red5-systems

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about RED5 Systems