CONTACT
CONTACT GmbH is a 41-person, owner-managed full-service creative agency in Oberhausen, Germany, offering brand design, digital, social media, video, event, and campaign services to enterprise clients across retail, entertainment, sports, and industrial sectors.
- Company typePrivate
- Founded1997
- HeadquartersOberhausen, Germany
- Headcount11–50
- GTM typeB2B
- OfferingServices
What CONTACT does
CONTACT GmbH is a privately held, owner-managed full-service communications agency founded in 1997 and headquartered in Oberhausen, Germany, with a secondary office in Mülheim an der Ruhr. The firm employs 41 staff and operates as a 360-degree creative agency offering brand design, corporate publishing, digital services, event management, campaign development, promotions, social media, and video production. Its client base spans enterprise accounts in retail and shopping centers (Unibail-Rodamco-Westfield — Lead Creative Agency since 2024 across three German centers), entertainment and hospitality (Topgolf Oberhausen since 2022, expanded to Topgolf Wien in January 2025; Legoland Discovery Center Oberhausen; Flic Flac; Sea Life), sports (Bayer 04 Leverkusen, Rudolf Weber Arena), industrial manufacturing (GMH Gruppe, Thyssenkrupp), retail (Netto Marken-Discount), gaming (BLACKFIRE), and public-sector adult education (VHS Oberhausen).
The agency generates revenue primarily through project-based creative fees and recurring retainer arrangements for social media and content services, with go-to-market executed via competitive pitches, direct enterprise sales, and event-driven business development. Notable recent outputs include campaigns reaching over 270,000 followers on Westfield Centro social channels, 720,000+ views on a Christmas social media advent calendar, and over 1 million guests at Topgolf Oberhausen. The firm is Google Partner certified, was recognized as a Top 3 advertising agency in NRW by Revier Manager in 2024, and won the German Customer Award 2025 with a 9.10/10 score.
Technically, CONTACT builds client websites on WordPress with custom backend logic (e.g., Green Steel Calculator and Steel Weight Calculator for GMH Gruppe), runs Google Ads and Meta advertising with Pixel tracking, and uses Inxmail for newsletter campaigns, Vimeo for video hosting, and Mittwald for hosting. The agency has integrated generative AI tools into creative production — including AI-generated imagery for the 'Kleine Welten, große Abenteuer' campaign for the Freizeit & Reisemesse Ruhr at Westfield Centro and the 'Let It Snow' Christmas campaign — supported by a dedicated Lead AI & Content Creation role. It is privately held with no institutional investors or parent company disclosed, led by Managing Directors Hartmut Kirch and Marc Werken.
CONTACT firmographics
Firmographics- Name
- CONTACT
- Legal name
- CONTACT GmbH
- Website
- https://contact-gmbh.com
- Company type
- Private
- Founded year
- 1997
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- CONTACT GmbH is a 41-person, owner-managed full-service creative agency in Oberhausen, Germany, offering brand design, digital, social media, video, event, and campaign services to enterprise clients across retail, entertainment, sports, and industrial sectors.
- Ownership category
- akta.pro rank
CONTACT industry classification
Industry- Product category
- Marketing & Advertising Services
- NAICS
- Advertising Agencies (541810), Advertising, Public Relations, and Related Services (5418)
- SIC
- Services-Advertising Agencies (7311), Services-Advertising (7310)
- akta.pro primary industry
- Conversational Marketing & Chat Lead Capture (Chatbots, Live Chat) (BPAFAKAJ)
- akta.pro secondary industry
- Direct Mail Marketing Services (Print, Postcard, Dimensional Mail) (BPAFAKAH)
Keywords
Where CONTACT is headquartered
LocationHeadquarters
- HQ city
- Oberhausen
- HQ country
- Germany
- HQ region
- Europe
Offices2 records
Markets served
CONTACT business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D
Revenue model
- Creative Agency Services: Project-based fees for creative services including brand design, website development, video production, and campaign development. Revenue is generated through individual project engagements with varying scopes and durations.
- Social Media Management & Content Creation: Ongoing retainer arrangements for social media channel management, content creation, and community management services, providing recurring revenue from clients like Westfield Centro and Topgolf.
- Event Management & Organization: Fees for planning and executing events ranging from small corporate gatherings to large-scale public events with tens of thousands of attendees, such as the Freizeit & Reisemesse Ruhr.
Go-to-market motion3 records
Distribution channels3 records
Marketing channels7 records
CONTACT product offering
Product offeringCore offering
CONTACT is a German owner-managed creative agency that delivers integrated marketing and communications services for corporate clients. Its core offering spans eight service areas: Brand Design, Corporate Publishing, Digital Services, Event Management, Campaigns, Promotions, Social Media, and Video Production. The agency serves as a single-vendor creative partner for organizations needing brand, content, digital, and live-event communications support.
Product overview
CONTACT GmbH is a full-service communications agency offering integrated marketing, branding, digital, event, and video production services. Their portfolio includes: Brand Design (strategic brand development, brand identity, positioning, portfolio management), Corporate Publishing (magazines, brochures, reports, editorial content), Digital Services (website development, web design, SEO, online marketing, app development), Event Management (trade shows, conferences, product launches, roadshows), Campaigns (online, OOH, print campaigns with market research), Promotions (product presentations, POS actions, sampling), Social Media Services (strategies, content creation, influencer marketing, community management), and Video Production (marketing videos, web videos, recruiting videos, product videos, explainer films, image films). They also developed interactive digital tools including a Green Steel Calculator and Steel Weight Calculator for the GMH Gruppe website project.
Differentiator
Problem solved
Functional benefit
Products and services
- Brand Design Strategic and visual brand identity work for corporate clients, covering logo and brand-system development and brand expression across touchpoints.
- Corporate Publishing Content creation and production of corporate publications such as brochures, reports, magazines, and other print/digital editorial assets for organizations.
- Digital Services Digital communications services for corporate clients, including websites, digital content, and online campaign assets.
- Event Management Planning and execution of corporate events including launches, conferences, and brand activations for client organizations.
- Campaigns Integrated marketing campaign concept and execution for corporate clients across brand, digital, and offline channels.
- Promotions Sales promotion and below-the-line activation services for corporate clients, including point-of-sale and promotional campaigns.
- Social Media Social media strategy, content creation, and channel management for corporate brand communications.
- Video Production End-to-end video production services for corporate clients, including corporate films, campaign videos, and branded content.
Quantifiable outcome
- 9.10 out of 10 customer satisfaction score in the German Customer Award 2025
- +3 more outcomes
Companies that use CONTACT
Customer profileNamed customers10 records
Segments4 records
Ideal customer profiles1 record
CONTACT technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability3 records
Feature3 records
CONTACT partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core and minor.
- Unibail-Rodamco-Westfield (URW)coreCONTACT won the competitive pitch to become Lead Creative Agency for URW Germany, managing campaigns for three shopping centers: Westfield Centro Oberhausen, Westfield Ruhr Park Bochum, and Westfield Überseequartier Hamburg. This represents their flagship strategic partnership, having already proven themselves as social media partner for Centro since 2019 and winning the Ruhr Park rebranding pitch in 2024.
- ESL (Electronic Sports League)minorESL was secured as a partner for the Center City Championship eSports event co-organized with Westfield Centro. ESL brought professional eSports credibility and audience to the event.
- TopgolfcoreStrategic partnership for Topgolf venue marketing and branding, expanding from Topgolf Oberhausen (since 2022) to Topgolf Wien opening campaign in January 2025. CONTACT developed complete branding including signage, menus, digital-out-of-home campaigns, and venue branding for both locations.
Scale indicators7 records
Recent moves5 records
Expansion highlights4 records
CONTACT competitors and assessment
Company assessmentDirect peers
- kempertrautmann: Hamburg-based creative agency with brand strategy, campaigns, digital and content production capabilities. Comparable to CONTACT as a German mid-sized full-service creative agency competing for similar enterprise briefs.
- thjnk: Hamburg-based creative agency with strong brand strategy, campaigns and digital capabilities. Comparable to CONTACT in service offering and German mid-tier creative agency positioning, though typically with larger headline clients.
- denkwerk GmbH: Cologne-based digital and creative agency offering brand design, digital services, social media and campaigns for enterprise clients. Comparable to CONTACT as a mid-sized German full-service creative agency serving large brand clients with integrated digital and traditional creative work.
- achtung!: Hamburg-based creative agency offering brand, digital, content and campaign services. Comparable to CONTACT as a German creative agency of similar size targeting enterprise clients with integrated marketing communications.
- Grabarz & Partner: Hamburg-based independent creative agency offering brand strategy, campaigns, digital, social media and content production. Directly comparable to CONTACT in size, service breadth, and enterprise client orientation within the German mid-tier creative agency market.
- Kolle Rebbe: Hamburg-based creative agency offering brand strategy, campaigns, digital, content and social media services. Similar to CONTACT in full-service creative agency positioning and German mid-market enterprise focus.
Broad incumbents
- DDB Germany: German operation of the global DDB creative network, offering brand strategy, campaigns, digital and content production for major enterprise clients. Comparable to CONTACT in service mix but with global network backing and substantially larger enterprise client relationships.
- Serviceplan Group: Germany's largest independent agency group, offering brand, digital, media and campaign services across multiple specialist houses. Comparable service portfolio to CONTACT but at vastly greater scale and geographic footprint, representing the kind of incumbent CONTACT competes against for enterprise accounts.
- Jung von Matt: One of Germany's largest independent creative agency networks with locations across Europe. Comparable to CONTACT in core creative service offering but at substantially larger scale, broader geographic reach and deeper enterprise client roster — the kind of major German agency CONTACT competes against in pitches like URW.
- Scholz & Friends: Major German creative agency group with offices in Berlin, Hamburg and elsewhere. Offers the same integrated brand, campaign and digital services as CONTACT but at significantly larger scale with a national and international enterprise client base.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat3 records
Key risks6 records
Key highlights6 records
Customer concentration
CONTACT social profiles
Digital presenceCONTACT financial estimates
Financial estimateRevenue estimate
Valuation estimate
CONTACT leadership team
Management profileNumber of profiles
Profiles2 records
CONTACT funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
CONTACT M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about CONTACT
What does CONTACT do?
CONTACT is a German owner-managed creative agency that delivers integrated marketing and communications services for corporate clients. Its core offering spans eight service areas: Brand Design, Corporate Publishing, Digital Services, Event Management, Campaigns, Promotions, Social Media, and Video Production. The agency serves as a single-vendor creative partner for organizations needing brand, content, digital, and live-event communications support.
Is CONTACT a public or private company?
CONTACT is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was CONTACT founded?
CONTACT was founded in 1997. It employs 11 to 50 people.
Where is CONTACT based?
CONTACT is headquartered in Oberhausen, Germany, in the Europe region.
How does CONTACT make money?
Three revenue lines are on record. Creative Agency Services are the primary driver. The others are social Media Management & Content Creation and event Management & Organization.
Who are CONTACT's main competitors?
Direct peers on record are kempertrautmann, thjnk, denkwerk GmbH, achtung!, Grabarz & Partner and Kolle Rebbe. Broad incumbents are DDB Germany, Serviceplan Group, Jung von Matt and Scholz & Friends.
Does CONTACT have an API?
No public API is recorded for CONTACT.
What industry is CONTACT in?
CONTACT's product category is Marketing & Advertising Services. Its primary akta.pro industry code is BPAFAKAJ, Conversational Marketing & Chat Lead Capture (Chatbots, Live Chat), with a secondary code of BPAFAKAH, Direct Mail Marketing Services (Print, Postcard, Dimensional Mail). Its NAICS code is 541810 and its SIC code is 7311.