Gem Soft

What Gem Soft does

Gem Soft is a Qatar-headquartered information technology company operating under the legal entity AST LLC (QFC No. 01926), founded in 2019 with development operations in Doha and Tashkent. The company sells a dual-product portfolio anchored on Gem Team, an enterprise communication platform that bundles messaging, video conferencing (up to 300 simultaneous participants), channels, task management, and corporate profiles under end-to-end encryption, with deployment options spanning cloud, on-premise, and air-gapped environments, and ISO 27001 certification. Its consumer-facing super app, Gem Space, combines chats, audio and video calls, a smart newsfeed, and AI-powered assistant bots, and has reached 40 million users across 176 countries over seven years.

The company's primary revenue lines are in-house custom software development, IT outsourcing and managed services, white-label licensing of ready-made products, and B2B subscriptions to Gem Team. Go-to-market is enterprise field sales targeting government ministries, financial institutions, and healthcare providers in the GCC region (Qatar, Oman, UAE, Saudi Arabia), supplemented by a heavy event-marketing cadence at Web Summit Qatar, DIMDEX, COMEX Oman, GITEX Dubai, ICT WEEK Uzbekistan, and the World CIO 200 Summit. Distribution is being formalized through MoUs with Mannai Technologies (Qatar enterprise channel), Transfero (facilitated by Invest Qatar), and Gulf African Commercial Representation. Consumer Gem Space is distributed as a free app via app stores and self-service trials.

Strategic positioning emphasizes data sovereignty, sovereign communication infrastructure, and alignment with regional national digital transformation agendas (Qatar National Vision 2030, Oman Vision 2040). The company is privately held with no disclosed external funding, no parent company, and no public revenue figures; its 80+ employees are split across engineering, product, and commercial functions supporting both the consumer and enterprise product lines.

Name

Gem Soft

Legal name

AST LLC

Website

https://gemsoft.tech

Company type

Private

Founded year

2019

Operating status

Operating

Headcount range

51–100 employees

Short description

Gem Soft is a Doha-headquartered IT company that builds Gem Team, an end-to-end encrypted enterprise communication platform for GCC governments, banks, and healthcare providers, and Gem Space, a free consumer super app used by 40 million people across 176 countries.

Ownership category

akta.pro rank

Headquarters

HQ city

Doha

HQ country

Qatar

HQ region

Middle East

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Software Development Services: In-house development of innovative digital products and services from scratch. Also provides IT outsourcing and managed services to help customers reduce costs.
2. White Label Solutions: Ready-made IT products that clients can bring to market under their own brand, providing a licensing/royalty-based revenue stream.
3. B2B Platform Subscription: Gem Team enterprise communication platform offered as a subscription service to businesses, government organizations, and enterprises requiring secure communication solutions.

Go-to-market motion2 records

Distribution channels5 records

Marketing channels4 records

Core offering

Gem Soft is an information technology company that develops and operates two flagship software products: Gem Space, a consumer super app combining chats, video calls, a smart newsfeed, and AI-powered assistants (used by 40 million+ users across 176 countries), and Gem Team, a secure B2B enterprise communication platform with messaging, video conferencing, task management, and end-to-end encryption. In addition to its products, Gem Soft offers IT outsourcing, custom in-house software development, and white-label IT solutions for clients in the GCC region and beyond.

Product overview

Gem Soft offers a dual-product portfolio consisting of Gem Space and Gem Team. Gem Space is a consumer-facing super app that unifies communication (chats, calls), content feeds, and AI-powered assistants for everyday users. Gem Team is the company's B2B enterprise communication platform, providing secure messaging, video conferencing, channels, and collaboration tools with an emphasis on data sovereignty, end-to-end encryption, and flexible deployment options for businesses and government organizations.

Differentiator

Problem solved

Functional benefit

Brands

• Gem Team: The all-in-one B2B communication platform for team collaboration and workflow management, featuring chats, video conferencing, channels, corporate profiles, and collaboration tools with end-to-end encryption. Designed for enterprises, government organizations, and businesses with high security requirements.
• Gem Space

Products and services

• Gem Space A consumer-facing super app that combines chats, audio and video calls, a smart content feed, AI-powered assistant bots, and content sharing within a single ecosystem. Designed for everyday communication and a broad consumer user base, reaching 40 million users across 176 countries.
• Gem Team An all-in-one secure B2B enterprise communication platform featuring messaging, video conferencing (up to 300 participants), task management, collaboration tools, and channels. Offers end-to-end encryption, ISO 27001 compliance, and flexible deployment (cloud, on-premise, air-gap) for government agencies, financial institutions, and healthcare providers in the GCC region.
• Custom Software Development Services In-house development of innovative digital products and services built entirely from scratch for clients, leveraging the company's team of 80+ experts across 10+ specialties.
• IT Outsourcing and Managed Services Managed IT services and outsourcing offerings designed to help customers reduce costs and gain access to specialized technical expertise.
• White Label IT Solutions Ready-made IT products that clients can bring to market under their own brand, providing a licensing/royalty-based solution for partners.

Quantifiable outcome

• 40 million users reached across 176 countries in 7 years
• +1 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability2 records

Feature6 records

Partnerships

Four partnerships are on record, tiered core and strategic.

• Mannai TechnologiescoreStrategic or Co-development Partner · 3 February 2026Memorandum of Understanding signed with Mannai Technologies, a leading Qatari technology company, to integrate Gem Team into Qatar's local business ecosystem. This partnership leverages Mannai's established enterprise relationships and distribution capabilities in the Qatari market.
• TransferocoreStrategic or Co-development Partner · 3 February 2026MoU facilitated through Invest Qatar enabling integration into Qatar's local business and government ecosystem. Transfero partnership supports Gem Soft's strategy of aligning with national digital transformation initiatives.
• Gulf African Commercial RepresentationstrategicGTM or Marketing Partner · 3 February 2026Memorandum of Understanding signed to expand commercial presence in the African market through a dedicated representation partner.
• USQBC DohastrategicStrategic or Co-development Partner · 3 February 2026Recognized by USQBC Doha as a strategic sponsor of the Welcome Reception for the U.S. AI Delegation in Doha. Gem Soft supports secure digital collaboration while aligning with Qatar's data sovereignty and infrastructure goals through this partnership.

Scale indicators6 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Element: Matrix-based secure messaging and collaboration platform used by governments and defense customers across Europe; directly comparable to Gem Team's sovereign, E2E-encrypted enterprise offering.
• Telegram: Consumer messaging super-app with group voice/video and bot APIs; comparable to Gem Space on the consumer side as a free, feature-rich communication platform used across many of the same emerging markets.
• Slack: Enterprise messaging and team collaboration platform; Gem Team competes directly for the same B2B communication use cases, with Gem Team emphasizing data sovereignty, E2E encryption, and on-premise/air-gap deployment where Slack is cloud-only.
• Rocket.Chat: Open-source team chat and collaboration platform with self-hosted and air-gapped deployment options; competes with Gem Team in sovereignty-conscious enterprise and government deployments.
• Zoom: Video conferencing and unified communications platform; overlaps with Gem Team's 300-participant video meetings and collaboration features, and serves similar enterprise and regulated-industry customers.
• Wire: End-to-end encrypted messaging and collaboration platform targeting enterprises and governments; comparable security-first positioning to Gem Team for regulated and confidential communications.
• Symphony Communication Services: Secure messaging and workflow platform purpose-built for financial institutions and regulated industries; shares Gem Team's vertical focus on banks and sovereign-aligned deployments.

Broad incumbents

• AWS Wickr: End-to-end encrypted messaging service operated by AWS; competes with Gem Team on secure enterprise communications and benefits from hyperscaler sovereign-cloud roll-outs in the GCC.
• Cisco Webex: Enterprise-grade collaboration and meeting suite with strong presence in regulated industries; comparable to Gem Team's positioning around secure, compliant enterprise communications.
• Microsoft Teams: Dominant enterprise communication suite bundled with Office 365; competes with Gem Team on messaging and video conferencing but cannot match the sovereign, on-premise deployment story for regulated GCC buyers.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/61573156765922
• LinkedInlinkedin.com/company/gem-soft

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gem Soft