What Cell Medics does

Cell Medics LTD is a privately held, Calgary-based services company that provides smartphone, tablet, and game console repair alongside certified pre-owned device sales, device buyback, and ISO 27001-compliant data erasure. Founded in 2016 and operating for roughly eight years under founder-led management, the company serves both individual consumers (B2C walk-ins) and enterprise clients (B2B corporate device recycling and bulk refurbishment). Named enterprise customers include Graham Construction, Clark Builders, and Canadian Natural Resources Limited (CNRL).

The company's core technology is an ESD-certified repair facility with authorized access to OEM genuine parts for Samsung, Apple (via the Independent Repair Provider program), and Google devices, enabling manufacturer-standard repairs rather than aftermarket substitutes. The service portfolio extends from screen, battery, charging port, and camera repairs to certified pre-owned device resale, with secure data wiping handled through Blancco-certified software and end-of-life recycling routed through Quantum Lifecycle Partners. As a 2026 strategic addition, Cell Medics resells The Joy Factory industrial-grade rugged cases targeted at safety-critical environments.

Revenue is generated through six streams: professional device repair services, hardware sales of certified pre-owned devices, buyback transaction fees, professional data erasure services, game console repairs, and hardware sales of Joy Factory industrial cases. Pricing is fully quote-based and not publicly disclosed, and distribution is conducted through two physical Calgary locations (retail showroom at 4600 130 Ave SE and head office near Deerfoot City), phone-based inside sales, and direct enterprise engagement. The company employs between 1 and 10 people, has raised no external capital, and operates exclusively within Canada.

Name

Cell Medics

Legal name

Cell Medics LTD

Website

https://cellmedics.ca

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

1–10 employees

Short description

Cell Medics is a Calgary-based device lifecycle services company providing OEM-certified smartphone, tablet, and console repairs, certified pre-owned device sales, device buyback, ISO 27001-compliant data erasure, and industrial case resale to Calgary consumers and enterprise clients.

Ownership category

akta.pro rank

Headquarters

HQ city

Calgary

HQ country

Canada

HQ region

North America

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Supply Chain, Operations, Marketing or Sales, Infrastructure, Technology or R&D

Revenue model

1. Device Repairs: Professional repair services for smartphones and tablets including screen replacements, battery replacements, charging port repairs, and camera repairs. Provides 1-year warranty on repairs.
2. Certified Pre-Owned Devices: Sale of professionally refurbished devices that have been inspected, tested, and restored to like-new condition with warranty coverage.
3. Device Buyback Program: Purchase of used devices from customers, providing trade-in value toward new purchases or responsible recycling.
4. Data Erase Service: Secure data erasure service ensuring complete removal of personal information from devices, ISO 27001 compliant.
5. Game Console Repairs: Repair services for gaming consoles including PlayStation, Xbox, and Nintendo systems.
6. The Joy Factory Industrial Cases: Sale of rugged industrial-grade mobile device cases and protection solutions through strategic partnership.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Cell Medics is a Calgary-based service provider specializing in OEM-certified smartphone, tablet, and game console repairs using genuine manufacturer parts as an authorized Samsung Service Centre, Apple Independent Repair Provider, and Google Authorized provider. In addition to repairs, the company sells certified pre-owned refurbished devices, runs a device buyback/trade-in program with responsible e-waste recycling through Quantum Lifecycle Partners, and offers ISO 27001-compliant secure data erasure via Blancco. Services are delivered to both walk-in consumers and enterprise clients requiring bulk device lifecycle management.

Product overview

Cell Medics is a service-oriented business offering a portfolio of mobile device lifecycle solutions. The core offerings include Device Repairs (OEM-certified smartphone and tablet repairs), Certified Pre-Owned Devices (inspected and warrantied refurbished devices), Device Buyback Program (trade-in and responsible recycling), Data Erase Service (ISO 27001-compliant secure data destruction), and Game Console Repairs. As an authorized partner for Apple IRP, Samsung Authorized Service Centre, and Google Authorized provider, the company also resells The Joy Factory industrial cases as a strategic partnership add-on.

Differentiator

Problem solved

Functional benefit

Products and services

• Device Repairs

Quantifiable outcome

• Battery replacement can extend device life by 2 to 3 years
• +2 more outcomes

Named customers3 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Five partnerships are on record, tiered core and minor.

• The Joy FactorycoreStrategic or Co-development Partner · 1 April 2026Strategic partnership with The Joy Factory, a global leader in high-performance rugged mobile solutions. This collaboration strengthens Cell Medics' ability to support Canadian organizations operating in safety-critical environments with industrial-grade protection solutions.
• SamsungcoreTechnology or IntegrationCell Medics is a Samsung Authorized Service Centre, providing official warranty and out-of-warranty repairs for Samsung devices using genuine Samsung parts and repair procedures.
• ApplecoreTechnology or IntegrationCell Medics is an Apple IRP (Independent Repair Provider), authorized to perform repairs on Apple devices using genuine Apple parts and official repair methods.
• GooglecoreTechnology or IntegrationCell Medics is a Google Authorized service provider, certified to repair Google Pixel devices using authorized methods and parts.
• Quantum Lifecycle PartnersminorStrategic or Co-development PartnerPartnership for sustainable device recycling through Quantum Lifecycle Partners, ensuring environmentally responsible e-waste disposal and circular economy participation.

Scale indicators2 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• CPR Cell Phone Repair: Franchised smartphone, tablet, and computer repair chain with hundreds of locations. Closely comparable to Cell Medics in core offering (multi-brand device repair, refurbished sales, accessories) but operates a distributed franchise model versus Cell Medics's single-city footprint.
• Puls: On-demand in-home and doorstep smartphone, tablet, and computer repair service. Comparable to Cell Medics on product and customer, but competes via a mobile dispatched model rather than a physical retail storefront.
• uBreakiFix (Asurion): Largest North American consumer-electronics repair chain offering OEM-quality smartphone, tablet, computer, and game-console repairs. Directly comparable to Cell Medics on product category (device repair) and customer base (consumer + small business), but at far greater national scale.

Emerging players

• Swappa: Peer-to-peer used device marketplace with device condition grading. Comparable on the certified pre-owned and buyback side of Cell Medics's offering, though Swappa is marketplace-only without physical repair or refurbishment.
• Back Market: Refurbished consumer electronics marketplace with certified pre-owned devices. Comparable on the certified pre-owned / refurbished resale side of Cell Medics's offering, but operates as a pure e-commerce platform without the repair service.
• iFixit: Repair parts, tools, and guides ecosystem for consumer electronics. Comparable as an enabler/competitor in the device-repair space; competes indirectly by empowering DIY repair, which can divert demand away from service providers like Cell Medics.

Broad incumbents

• SquareTrade (Allstate): Major device protection plan provider with in-house and partner repair fulfillment. Comparable in addressing the same consumer repair/replacement demand, but operates primarily as an insurer/administrator rather than a walk-in repair shop.
• Samsung Authorized Service Centers: Samsung's official authorized service center program. Cell Medics is part of this network; comparable as the broad incumbent framework governing authorized Samsung repairs across Canada.
• Apple Independent Repair Provider Program: Apple's authorized independent repair network that Cell Medics participates in. Comparable as the broad incumbent ecosystem governing authorized Apple repairs; competing providers within the program are direct peers to Cell Medics.

Others

• Quantum Lifecycle Partners: Canadian IT asset disposition and e-waste recycler that is an existing Cell Medics partner for downstream device recycling. Adjacent rather than directly competitive; comparable as the ecosystem provider for the e-waste leg of Cell Medics's buyback workflow.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights5 records

Customer concentration

• Facebookfacebook.com/profile.php
• LinkedInlinkedin.com/company/cellmedicsyyc
• Instagraminstagram.com/cell_medics_yyc

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Cell Medics