What PlumbPRO Services does

PlumbPRO Services is a privately held, family-owned residential plumbing and HVAC service company headquartered at 250 Railroad Ave, Ambler, Pennsylvania. Founded and led by Master Plumber Matthew Chandler, the company operates a direct-to-consumer field-service model serving homeowners across Montgomery, Bucks, Chester, and Delaware Counties in southeastern Pennsylvania. Its service portfolio spans the full residential plumbing stack (repairs, fixture installation, drain and sewer cleaning, water heater and tankless water heater services, repiping, gas line repair, bathroom remodeling, backflow prevention, sump pumps, and sewer camera inspections) as well as HVAC (AC and furnace installation and repair, heat pumps, ductwork, ductless AC, air handlers, UV air sanitizers, and whole-home humidification/dehumidification), supplemented by water treatment, filtration, and softening services. The stated "decades of service experience" combined with 5.0-star customer reviews across 129 ratings signals a mature, reputation-driven local operator.

The company's underlying technology is conventional trade equipment rather than proprietary software: diagnostic sewer camera systems, on-demand tankless water heating, spin casting for cylindrical plumbing components, ion-exchange water softeners, and whole-home IAQ hardware. Digital infrastructure is limited to a content marketing blog (archives since 2019) and a service-area website spanning 30+ towns. The company holds PHCC trade association membership and Google Guaranteed verification, and operates an active community-sponsorship footprint with local charities and four business associations (Ambler Mainstreet, Lower Gwynedd Business Association, Around Ambler, and Ambler Chapter of BNI).

PlumbPRO Services generates revenue through three primary streams: (1) one-time plumbing service fees (repairs, installations, maintenance) priced against a $59 dispatch fee, (2) one-time HVAC service fees spanning tune-ups ($89 for furnace/boiler or AC) through full system replacement (advertised with a $500 coupon), and (3) a recurring Service Partner Plan subscription at $25/month or $299/year that bundles up to 4 service visits, waived dispatch fees, 5% service discounts, priority scheduling, and extended warranties to drive retention. Financing for larger tickets is enabled through partnerships with Synchrony Financial and Okinus Credit Solutions (up to $15,000 instant approval), allowing the company to close higher-value installation and remodeling jobs. The go-to-market model is direct sales via phone ((484) 222-0689), website contact, and on-site technician visits, with marketing channels spanning content, coupons, Google Guaranteed placement, customer reviews, and community sponsorships.

Name

PlumbPRO Services

Legal name

PlumbPRO Services LLC

Website

https://plumbproservices.com

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

11–50 employees

Short description

PlumbPRO Services is a family-owned residential plumbing and HVAC company based in Ambler, Pennsylvania, providing repair, installation, and maintenance services to homeowners across Montgomery, Bucks, Chester, and Delaware Counties via direct-to-consumer field service and a subscription membership program.

Ownership category

akta.pro rank

Product category

Residential Plumbing & HVAC Services

NAICS

Plumbing, Heating, and Air-Conditioning Contractors (23822)

SIC

Services-Miscellaneous Repair Services (7600)

akta.pro primary industry

Residential Plumbing Fixture Installation & Repair (HSAOAAAA)

akta.pro secondary industry

Sump Pump & Sewage Ejector Pump Installation & Repair (HSAOAAAG)

Keywords

• Residential plumbing services
• HVAC repair installation
• Water heater services
• Drain cleaning services
• Plumbing maintenance plans

Headquarters

HQ city

Ambler

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Supply Chain

Revenue model

1. Service Partner Plan Membership: Recurring monthly or annual subscription membership program ($25/month or $299/year) that covers up to 4 service visits per year, waives dispatch fees, provides 5% discounts on all services, priority scheduling, and extended warranties.
2. One-Time Plumbing Services: One-time service fees for repairs, installations, and maintenance including drain cleaning, water heater services, sewer repairs, fixture installations, gas line repairs, and bathroom remodeling.
3. HVAC Services: Heating, ventilation, and air conditioning services including AC repair, furnace installation, heat pump services, air handler work, ductwork, and indoor air quality systems.
4. Financing Services: Partnership with Synchrony and Okinus Credit Solutions to provide financing options for customers, enabling larger purchases and installations with payment plans.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

PlumbPRO Services provides residential plumbing and HVAC repair, installation, and maintenance services for homeowners in southeastern Pennsylvania. Offerings span plumbing repairs, water heater (tank and tankless) installation/repair, drain and sewer cleaning, water treatment and softening, sump pump systems, gas line repair, bathroom remodeling, repiping, and full HVAC services including air conditioning, furnaces, heat pumps, ductwork, and indoor air quality systems. The company also sells a recurring Service Partner Plan membership bundling up to four annual service visits with waived dispatch fees, priority scheduling, and discounts, and offers third-party financing through Synchrony and Okinus.

Product overview

PlumbPRO Services is a residential plumbing and HVAC service company offering a comprehensive suite of services rather than a software product. The company operates as a field service business providing plumbing repair and installation, water treatment, drain cleaning, water heater services (both tank and tankless), sump pumps, and full HVAC services including air conditioning, heating, air quality systems, and ductwork. The Service Partner Plan is a membership program that bundles preventive maintenance visits with discounts and priority scheduling. Financing options are available through third-party credit partners. All services are delivered through on-site technician visits to residential properties in the Ambler, PA area.

Differentiator

Problem solved

Functional benefit

Products and services

• Plumbing Repair & Installation Comprehensive plumbing repair and installation services covering showers, bathtubs, garbage disposals, faucets, toilets, and other fixtures for residential homeowners.
• Water Heater Installation & Repair Installation and repair services for both traditional tank and tankless water heaters to ensure reliable hot water supply for residential properties.
• Tankless Water Heater Installation & Repair Installation and repair of on-demand tankless water heaters that heat water as it passes through the unit, eliminating standby heat loss for continuous hot water without a storage tank.
• Drain Cleaning & Sewer Services Drain cleaning, camera inspection, and sewer lateral repair services to ensure optimal drainage for residential plumbing systems.
• Sewer Camera Inspections Video camera inspection of sewer lines to visually inspect pipe interiors, locate blockages, assess pipe condition, and pinpoint damage for targeted repairs.
• Sewer Line Repair & Replacement Sewer line repair and replacement services for damaged or deteriorating residential sewer systems.
• Water Filtration & Treatment Professional water treatment services including filtration systems that remove impurities and contaminants to keep home water clean and safe for everyday use.
• Water Softener Installation, Maintenance & Repair Water softener services including installation, maintenance, and repair using ion-exchange systems to remove calcium and magnesium ions and address hard water issues in residential properties.
• Sump Pumps & Backups Sump pump and backup systems including sump pits, pumps, battery backups, and water-powered backup sump pumps for flood-prone residential basements.
• Gas Line Repair Professional gas line repair services for safe residential gas plumbing systems.
• Repiping Complete repiping services to replace old or deteriorated plumbing pipes in residential properties.
• Backflow Prevention Installation and maintenance of backflow prevention devices to protect residential clean water supply from contamination.
• Bathroom Remodeling Complete bathroom remodeling services for plumbing upgrades and renovations in residential homes.
• Shower Installation Professional shower installation services for residential bathrooms.
• Spin Casting Spin casting method using a centrifugal casting process for creating cylindrical metal plumbing components with high precision.
• Heating, Ventilation, & Air Conditioning (HVAC) Full HVAC services including repair and installation of air conditioners, ducts, heat pumps, and furnaces for residential properties.
• AC Repair & Installation Air conditioning repair, maintenance, and installation services for residential homes.
• Furnace Installation & Repair Furnace installation and repair services for residential heating systems.
• Heat Pump Installation and Repair Heat pump installation and repair services for efficient residential heating and cooling.
• Ductless AC Repair & Installation Ductless air conditioning system installation for garages, sunrooms, or home additions without existing ductwork.
• Air Handler Installation and Repair Installation and repair services for air handlers that distribute conditioned air throughout residential buildings.
• Ductwork Installation and Repair Ductwork solutions including repair, replacement, installation, sealing, and airflow diagnostics for residential HVAC systems.
• Indoor Air Quality Systems Advanced indoor air quality systems including UV air sanitizers and whole-home humidifiers to improve residential air quality.
• UV Air Sanitizer Installation UV light air sterilization installation to kill or deactivate microorganisms in residential air streams.
• Whole-Home Humidifier Installation Whole-home humidifier installation integrated with residential HVAC systems for optimal indoor comfort.
• Whole-Home Dehumidifier Installation Whole-home dehumidifier installation to control excess humidity and prevent mold growth in residential homes.
• AC Filter Replacement AC air filter replacement and recommendations for optimal indoor air quality in residential HVAC systems.
• Service Partner Plan Annual/monthly membership plan covering up to 4 service visits per year with benefits including waived dispatch fees, 5% discounts on all services, priority scheduling, extended warranties, comprehensive plumbing inspections, water heater flush, annual gas furnace/boiler tune-up, annual AC tune-up, and annual sewer lateral assessment.
• Financing Services Flexible financing options through Synchrony (for good/decent credit) and Okinus Credit Solutions (for poor credit, up to $15,000 with instant approval) for residential plumbing and HVAC services.

Quantifiable outcome

• 5.0 out of 5 stars based on 129 customer reviews
• +3 more outcomes

Named customers5 records

Segments3 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Six partnerships are on record, tiered core and minor.

• PHCC (Plumbing-Heating-Cooling Contractors Association)coreStrategic or Co-development PartnerPlumbPRO Services is a member of the Plumbing-Heating-Cooling Contractors Association, a national trade organization. Membership demonstrates commitment to industry standards, professionalism, and distinguishing the company among other plumbing professionals in the area.
• Google GuaranteedminorGTM or Marketing PartnerGoogle Guaranteed business status provides verification and background check of the company, potentially offering preferential placement in local search results and building customer trust.
• Ambler MainstreetminorStrategic or Co-development PartnerLocal business association membership demonstrating community involvement and local business presence in Ambler, PA.
• Lower Gwynedd Business AssociationminorStrategic or Co-development PartnerLocal business association membership in Lower Gwynedd area supporting community business connections.
• Around AmblerminorStrategic or Co-development PartnerLocal business community organization membership supporting local business networking in the Ambler area.
• Ambler Chapter of BNIminorStrategic or Co-development PartnerMember of Business Network International chapter in Ambler, a business networking organization for referrals and professional connections.

Scale indicators4 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• HomeServe USA: Large national home services membership and repair provider. Comparable to PlumbPRO's Service Partner Plan on subscription-based plumbing/HVAC coverage and consumer trust-building, though operates at much larger scale.

Direct peers

• One Hour Heating & Air Conditioning: National residential HVAC franchise with strong Mid-Atlantic presence. Directly overlaps with PlumbPRO's HVAC services (AC, furnace, heat pumps) and uses a similar membership / service-agreement play.
• Roto-Rooter: National plumbing, drain cleaning, and water-damage service franchise with strong presence in the Philadelphia suburbs. Directly comparable on core plumbing services, residential focus, and 24/7 emergency dispatch model.
• Benjamin Franklin Plumbing: National plumbing franchise emphasizing punctuality and customer-service guarantees. Competes head-to-head with PlumbPRO on residential plumbing repairs, water heaters, and sewer work in suburban markets.
• Public Service Plumber (Ambler, PA): Local residential plumbing service in the same Ambler / Montgomery County footprint. Competes directly for the same homeowner base and service categories (repairs, water heaters, drain cleaning).
• Mr. Rooter Plumbing: Neighborly-owned plumbing franchise operating across the U.S., including PA. Overlaps directly with PlumbPRO on residential plumbing repairs, drain cleaning, and water-heater services with a similar in-home service delivery model.

Regional players

• Len The Plumber: Regional residential plumbing service company covering the Mid-Atlantic including Pennsylvania suburbs. Directly comparable on residential plumbing focus, drain cleaning, water heaters, and membership-style service.
• Horizon Services: Regional plumbing, HVAC, and electrical service company serving the Delaware Valley / Philadelphia area. Closely comparable geographic footprint and dual plumbing/HVAC offering to PlumbPRO.
• Dwyer Plumbing: Long-standing family-owned residential plumbing and HVAC company in the Philadelphia suburbs. Highly comparable on local brand, family ownership, dual-trade offering, and suburban service area.

Others

• ServiceTitan: Vertical SaaS platform for residential and commercial trades (plumbing, HVAC, electrical). Comparable as a tech-enabled operating layer that a scaling service business like PlumbPRO would adopt for dispatch, membership billing, and marketing automation.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/plumbproservices484
• LinkedInlinkedin.com/company/plumbproservices

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PlumbPRO Services