Output Provider Solutions
Output Provider Solutions is an Edmonton, Alberta-based managed services agency providing unified communications, cloud phone systems, AI-powered communication tools, and integration services to small and mid-sized businesses across Canada.
- Company typePrivate
- Founded2015
- HeadquartersCalgary, Canada
- Headcount1–10
- GTM typeB2B
- OfferingServices
What Output Provider Solutions does
Output Provider Solutions Inc. is a privately held, Edmonton, Alberta-domiciled managed services and digital transformation agency that delivers unified communications, cloud-based phone systems, and AI-powered communication tools primarily to small and mid-sized businesses in Canada. The company operates as a certified developer, implementer, and value-added reseller for more than 17 technology vendors — including core partners RingCentral, Microsoft, and Jobber, plus secondary partners such as Cisco, Dialpad, 8x8, Telus, Google Cloud, UiPath, HubSpot, Salesforce, Zoho, Pipedrive, monday.com, QuickBooks, DocuSign, 3CX, and Poly — and sells exclusively through a consultative, quote-based direct sales motion with multi-year contracts.
Its core product portfolio comprises a Managed Toolbox Membership (ongoing phone system administration, carrier advocacy, training, and 2-hour SLA support), Connectivity Services (business internet sourcing across multiple carriers), AI Receptionist (24/7 autonomous call handling and SMS), AI Conversational Insights (transcription, sentiment analysis, multilingual support, coaching scorecards), Workflow Automations (SMS auto-replies, keyword triggers, compliance), Microsoft Teams Phone Integration (delivering PBX-grade calling inside Teams without premium E5 licenses), CRM Phone Integration (Salesforce, HubSpot, Zoho, Pipedrive, monday.com), and a proprietary Output Jobber Connect Chrome extension that embeds RingCentral into Jobber CRM for field-service clients. Supporting services include Training Refreshers, Call Flow Tune-Ups, Call Flow Documentation and SOPs, and configured Call Analytics and Reports.
Revenue is generated through three streams: recurring managed-services subscriptions (Toolbox Membership), one-time professional services for implementation and integration projects, and ongoing subscriptions for AI and automation tools. Pricing is not publicly disclosed; customers are guided through consultation and custom quoting. The company markets through its website (hireoutput.tools), organic social channels (LinkedIn, Facebook, X, Instagram, YouTube), vendor partner referrals, and customer testimonials, and is intentionally restricted to Canadian SMS marketing. No external funding, headcount, investor base, or revenue figures are disclosed in available material.
Output Provider Solutions firmographics
Firmographics- Name
- Output Provider Solutions
- Legal name
- Output Provider Solutions Inc
- Website
- https://hireoutput.tools
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Output Provider Solutions is an Edmonton, Alberta-based managed services agency providing unified communications, cloud phone systems, AI-powered communication tools, and integration services to small and mid-sized businesses across Canada.
- Ownership category
- akta.pro rank
Output Provider Solutions industry classification
Industry- Product category
- Unified Communications Managed Services
- NAICS
- Computer Facilities Management Services (541513), Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Communications Services, Nec (4899), Services-Computer Programming Services (7371), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Business/Enterprise Fixed Connectivity Providers (SME/Enterprise Broadband) (HDAIABAI)
- akta.pro secondary industries
- IT Service Desk & End-User Support (L1/L2) (BPAAACAA), ERP Managed Services & AMS (Application Management) (BPAEAGAB)
Keywords
Where Output Provider Solutions is headquartered
LocationHeadquarters
- HQ city
- Calgary
- HQ country
- Canada
- HQ region
- North America
Offices1 record
Markets served
Output Provider Solutions business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Managed Services / Toolbox Membership: Ongoing managed services subscription where Output's team of subject matter experts handles day-to-day administration, troubleshooting, and support for the client's unified communications platform. Includes carrier advocacy, unlimited user changes, licensing management, professional voice recordings, and continuous training with 2-hour response targets.
- Implementation and Integration Services: Professional services for designing, building, and implementing communication workflows, CRM integrations, Microsoft Teams setups, AI tool deployments, and system configurations. One-time project-based engagements.
- Connectivity Sourcing and Management: Help identifying and managing business internet options across multiple carriers. Acts as a single point of contact coordinating technical aspects with carriers for installation and ongoing connectivity needs.
- AI and Automation Tools: AI-powered tools including receptionist services, conversational insights, and workflow automation capabilities integrated into the client's communication platform.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Tailored solutions with quote-based pricing |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels5 records
Output Provider Solutions product offering
Product offeringCore offering
Output Provider Solutions is a managed services agency that delivers unified communications solutions for small and mid-sized businesses. Its core offerings include ongoing phone system administration through the Managed Toolbox Membership, AI Receptionist for 24/7 call handling, AI Conversational Insights for call transcription and coaching, Workflow Automations, Microsoft Teams and CRM integrations, business connectivity sourcing, and a proprietary Output Jobber Connect Chrome extension. The company acts as a vendor-agnostic partner for technology selection, implementation, integration, and continuous managed support.
Product overview
Output Provider Solutions offers a unified communications management platform built around managed services for phone systems, internet connectivity, and AI-powered communication tools. The core portfolio consists of the Managed Toolbox Membership for ongoing phone system administration; Connectivity Services for business internet sourcing; AI Receptionist for 24/7 AI-powered call handling; AI Conversational Insights for call transcription, analysis, and coaching; Workflow Automations for SMS and communication workflows; Microsoft Teams Integration for embedding phone capabilities in Teams; CRM Phone Integration for connecting phone systems with CRM platforms; and Output Jobber Connect (a Chrome extension) for RingCentral-Jobber integration. Supporting services include Training Refreshers, Call Flow Tune-Ups, Call Flow Documentation and SOPs, and Call Analytics and Reports. The offerings work together as a comprehensive business communications managed services suite.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed Toolbox Membership Recurring managed services membership where Output Provider Solutions' subject matter experts handle day-to-day phone system administration, troubleshooting, carrier advocacy, licensing management, user changes, professional voice recordings, and ongoing training for business clients.
- Connectivity Services Service that identifies and manages business internet options across multiple carriers for a specific address, acting as the single point of contact to coordinate installation and ongoing connectivity needs for SMB and mid-market clients.
- AI Receptionist AI-powered virtual receptionist that answers calls 24/7, understands caller intent, routes calls with contextual handoffs, answers FAQs, and sends outbound SMS with booking links or information for business clients.
- AI Conversational Insights AI conversation intelligence platform that automatically transcribes, summarizes, and tags calls and meetings, provides searchable call history, tracks keywords and sentiment, generates coaching scorecards, and surfaces performance dashboards for sales and support teams.
- Workflow Automations Design and deployment of communication workflows including missed call auto-reply SMS, keyword-triggered responses, automated consent management, and data handoffs to external platforms, built directly into the client's phone system.
- Microsoft Teams Integration Integration service that brings phone system calling, texting, voicemail, and faxing capabilities directly into Microsoft Teams, with unified status, click-to-call, and voicemail management, delivered without requiring expensive E5 licenses.
- CRM Phone Integration Integration connecting CRM and phone systems that enables automatic call and text logging to CRM timelines, click-to-call from client records, screen pops with matched client records, and centralized call note and message history review.
- Output Jobber Connect Proprietary Chrome extension that embeds RingCentral calling into Jobber CRM, enabling click-to-call from Jobber contacts, automatic call logging, instant client context pop-ups, voicemail capture into client records, lead capture during calls, and two-way contact and job sync.
- Training Refreshers Targeted training services for unified communication platforms including virtual or on-site sessions with role-based focus for end-users and admins, plus supporting resource materials.
- Call Flow Tune-Ups On-demand phone system reconfiguration service covering call routing changes, holiday closures, backend maintenance, professional voice recordings, and emergency overrides.
- Call Flow Documentation and SOPs Documentation service that creates a centralized repository of communication processes including call flow diagrams, user lists, standard operating procedures, and toolstack integration maps.
- Call Analytics and Reports Phone system analytics configuration and reporting service providing custom dashboards, adoption reporting, location insights, scheduled reports, and network diagnostics for call quality monitoring.
Quantifiable outcome
- 5-10 minutes saved per customer interaction with Jobber-RingCentral integration
- +5 more outcomes
Companies that use Output Provider Solutions
Customer profileNamed customers3 records
Segments4 records
Ideal customer profiles3 records
Output Provider Solutions technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration10 records
AI capability11 records
Feature6 records
Output Provider Solutions partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core.
- RingCentralcoreRingCentral is a primary technology partner and platform provider. Output Provider Solutions integrates RingCentral with Microsoft Teams, Jobber, and other business tools. They serve as certified developers and implementers for RingCentral, embedding its capabilities into client workflows through their Output Jobber Connect Chrome extension and other custom integrations.
- MicrosoftcoreOutput Provider Solutions specializes in Microsoft Teams integrations, bringing calling, voicemail, messaging, and robust phone system functionality into the Teams platform without requiring expensive E5 licenses. They help transform Teams into a complete unified communications hub.
- JobbercoreOutput developed Output Jobber Connect, a Chrome extension that embeds RingCentral calling capabilities directly into Jobber's workflow for field service companies. This is a proprietary integration built by Output to serve Jobber's customer base.
Scale indicators1 record
Recent moves6 records
Expansion highlights5 records
Output Provider Solutions competitors and assessment
Company assessmentBroad incumbents
- TELUS Business: Major Canadian telecom with business connectivity, phone systems (Business Connect), and managed services. Output migrates clients to TELUS Business Connect per testimonials, making them both a partner and adjacent competitor for the same SMB wallet.
- 8x8: Global UCaaS and contact center vendor whose products Output supports and resells. Comparable product surface (voice, AI, integrations) but Output operates as the implementation and managed services partner, not the platform vendor.
- RingCentral: Global UCaaS platform vendor whose products Output resells, implements, and integrates. Comparable product capability (phone, AI receptionist, analytics) but Output's role as a managed services layer wraps around RingCentral rather than competes at platform level.
- Dialpad: AI-native UCaaS platform offering phone, contact center, and AI sales/CS tools. Output lists Dialpad as a supported partner; Dialpad's growing AI receptionist and conversational AI features compete directly with Output's AI service offerings.
Direct peers
- ThinkTel Communications: Canadian business communications provider offering hosted UC, SIP trunking, and managed voice services — a direct regional competitor with comparable SMB focus and Canadian footprint.
- Bridgepointe Technologies: UC advisory and sourcing firm that compares vendors for SMB and mid-market clients. Comparable vendor-agnostic consultative sales motion and SMB customer profile.
- Converged Technology Solutions: Canadian-headquartered managed services and systems integrator focused on unified communications, networking, and cloud. Closest direct comparable — same SMB/enterprise UC services focus, multi-vendor model, and Canadian footprint.
- Carousel Industries: North American UC and managed services provider reselling Cisco, Avaya, RingCentral and others to mid-market and enterprise. Comparable multi-vendor reseller/implementer business with similar managed services wrapper.
- Stage 2 Networks: Canadian UC managed services provider offering phone system selection, implementation, and ongoing support across multiple carriers. Comparable business model and customer segment to Output.
- Telapprise: Telecommunications and UC managed services provider specializing in carrier sourcing, phone systems, and ongoing administration for SMBs — overlapping service portfolio and consultative GTM.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Output Provider Solutions social profiles
Digital presenceOutput Provider Solutions financial estimates
Financial estimateRevenue estimate
Valuation estimate
Output Provider Solutions leadership team
Management profileNumber of profiles
Output Provider Solutions funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Output Provider Solutions M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Output Provider Solutions
What does Output Provider Solutions do?
Output Provider Solutions is a managed services agency that delivers unified communications solutions for small and mid-sized businesses. Its core offerings include ongoing phone system administration through the Managed Toolbox Membership, AI Receptionist for 24/7 call handling, AI Conversational Insights for call transcription and coaching, Workflow Automations, Microsoft Teams and CRM integrations, business connectivity sourcing, and a proprietary Output Jobber Connect Chrome extension. The company acts as a vendor-agnostic partner for technology selection, implementation, integration, and continuous managed support.
Is Output Provider Solutions a public or private company?
Output Provider Solutions is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Output Provider Solutions founded?
Output Provider Solutions was founded in 2015. It employs 1 to 10 people.
Where is Output Provider Solutions based?
Output Provider Solutions is headquartered in Calgary, Canada, in the North America region.
How does Output Provider Solutions make money?
Four revenue lines are on record. Managed Services / Toolbox Membership is the primary driver. The others are implementation and Integration Services, connectivity Sourcing and Management and AI and Automation Tools.
Who are Output Provider Solutions's main competitors?
Broad incumbents on record are TELUS Business, 8x8, RingCentral and Dialpad. Direct peers are ThinkTel Communications, Bridgepointe Technologies, Converged Technology Solutions, Carousel Industries, Stage 2 Networks and Telapprise.
Does Output Provider Solutions have an API?
No public API is recorded for Output Provider Solutions.
What industry is Output Provider Solutions in?
Output Provider Solutions's product category is Unified Communications Managed Services. Its primary akta.pro industry code is HDAIABAI, Business/Enterprise Fixed Connectivity Providers (SME/Enterprise Broadband), with a secondary code of BPAAACAA, IT Service Desk & End-User Support (L1/L2). Its NAICS code is 541513 and its SIC code is 4899.