What Eden Valley Hospice does

Eden Valley Hospice & Jigsaw is a UK-registered charity (Charity No. 1008796) operating since 1991 that delivers specialist palliative and end-of-life care to adults with life-limiting conditions across north Cumbria and southwest Scotland. Its core clinical offering centres on a 10-bed Adult Inpatient Unit at its Carlisle headquarters (Durdar Road, CA2 4SD), complemented by Living Well Services (including the Neuro Living Well Programme, Walk and Talk Group, Comfort Café and bereavement support), and Patient and Family Support covering counselling, social work and spiritual care. Jigsaw, Cumbria's only Children's Hospice, is co-located on the same site, extending services to babies, children and young people with life-limiting conditions. Underlying clinical infrastructure is standard hospice technology — patient management systems, electronic documentation, CCTV, Wi-Fi and accessibility tools (Recite Me); there is no proprietary technology platform. All clinical care is delivered free at the point of delivery, with no commercial pricing model.

The hospice is funded through a diversified community-income model: approximately 80% of running costs come from charitable sources (individual donations, four high-street charity shops in Carlisle and Penrith plus online shops on eBay, Vinted and Depop, a weekly hospice lottery, seasonal raffles, fundraising events such as the Glow Trail and London Marathon team participation, corporate partnerships, and legacies/bequests under a dedicated Gifts in Wills programme). The remaining ~20% is NHS statutory funding. Gift Aid is claimed on eligible donations. Go-to-market is community-led: clinical referrals flow through NHS pathways (GPs, palliative care teams, North Cumbria Integrated Care NHS Foundation Trust), while bereavement and Living Well services accept self-referral. Operational scale in 2024 included over 2,200 inpatient nights of care and, through partner Hospice at Home Carlisle and North Lakeland, over 12,000 hours of day-and-night care. Marketing relies on Facebook, Instagram, LinkedIn, YouTube, a twice-yearly newsletter, and published patient/family stories. The hospice is rated Good by the CQC (report dated 15 July 2016) and is governed by a board of trustees under Chief Executive Julie Clayton.

Name

Eden Valley Hospice

Legal name

Eden Valley Hospice & Jigsaw

Website

https://edenvalleyhospice.org

Company type

Private

Founded year

1991

Operating status

Operating

Headcount range

51–100 employees

Short description

Eden Valley Hospice & Jigsaw is a UK-registered charity providing free specialist palliative and end-of-life care to adults with life-limiting conditions in north Cumbria and southwest Scotland, operating a 10-bed inpatient unit, Living Well community services, and the adjoining Jigsaw children's hospice.

Ownership category

akta.pro rank

Product category

Hospice and Palliative Care Services

NAICS

Voluntary Health Organizations (813212), Other Individual and Family Services (624190), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Nursing & Personal Care Facilities (8050), Services-Skilled Nursing Care Facilities (8051), Services-Home Health Care Services (8082)

akta.pro primary industry

Palliative Care, Hospice & Serious Illness Support (BPAGACAK)

akta.pro secondary industries

Residential Hospice / Hospice House (Facility-Based) (HLADAHAC), Community-Based Palliative Care (Home-Based Non-Hospice) (HLADAHAH), Bereavement & Grief Support Services (Hospice-Affiliated/Independent) (HLADAHAL)

Keywords

• Palliative care services
• Hospice inpatient care
• Bereavement counselling
• Children's hospice care
• Community healthcare charity

Headquarters

HQ city

Carlisle

HQ country

United Kingdom

HQ region

Europe

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Supply Chain, Others

Revenue model

1. Charitable donations from individuals: Direct monetary donations from individuals in the community. The hospice states that the community funds 80% of running costs, making individual donations the single largest revenue contributor.
2. NHS statutory funding: NHS provides approximately 20% of the hospice's annual running costs, representing the primary non-charitable income stream.
3. Retail shop operations: Four charity shops (Furniture Shop, Lonsdale Street Shop, Bookshop in the Lanes, Penrith Shop) selling donated goods, plus online shops on eBay, Vinted, and Depop. Also accepts the Charity Shop Gift Card.
4. Hospice Lottery and Raffles: Weekly lottery programme and spring raffle generate ongoing recurring income from participants. Sign-ups facilitated via canvassing agency.
5. Fundraising events and challenges: Community fundraising events including Glow Trail, Bike Boats Boots, London Marathon, Great North Run, Great Cumbrian Run. Participants raise money through sponsorship.
6. Legacies and bequests (Gifts in Wills): Legacies and bequests left in supporters' Wills. Actively promoted through dedicated Gifts in Wills programme and used as a tax-efficient giving vehicle (exempt from inheritance tax above threshold).
7. Corporate partnerships and sponsorships: Local businesses sponsor nurses, donate equipment, or support events. Cowper's Mobility Centre donated specialist equipment. John Watt & Son donated a coffee machine. Businesses can partner through dedicated corporate partnership programme.
8. Gift Aid: Hospice claims Gift Aid on eligible donations from UK taxpayers (25p per £1), increasing the value of donations at no extra cost to the donor. Also available for shop donations through Retail Gift Aid scheme.

Go-to-market motion2 records

Distribution channels7 records

Marketing channels9 records

Core offering

Eden Valley Hospice is a registered charity that delivers specialist palliative and end-of-life care for adults with life-limiting conditions in north Cumbria and southwest Scotland through a 10-bed Adult Inpatient Unit, Living Well Services, bereavement and family support, and co-located Jigsaw children's hospice services. All clinical care is provided free at the point of delivery, funded approximately 80% by community donations and 20% by NHS statutory funding, and supplemented by a network of four charity shops, online retail, the hospice lottery, fundraising events, legacies, and corporate partnerships.

Product overview

Eden Valley Hospice is a charitable hospice organization offering a unified portfolio of care and support services for adults with life-limiting conditions in north Cumbria and southwest Scotland. The core offering centers on a 10-bed Adult Inpatient Unit providing specialist end-of-life and symptom management care, complemented by Living Well Services (including the Living Well Hub, Neuro Living Well Programme, Walk and Talk Group, and Comfort Café) and Patient and Family Support (counselling, social work, and spiritual care). The hospice adjoins Jigsaw, Cumbria's Children's Hospice, extending services to babies, children, and young people. Revenue-generating activities include the Hospice Lottery, a network of charity retail shops (Carlisle and Penrith), an online shop, the Memory Tree leaf dedication program, and events such as the Glow Trail. All care is provided free at the point of delivery, with approximately 80% of running costs funded by community donations and 20% by NHS funding.

Differentiator

Problem solved

Functional benefit

Brands

• Jigsaw: Cumbria's Children's Hospice providing specialist care for babies, children, and young adults with life-limiting conditions. Jigsaw offers services including baby and toddler groups, Saturday Club for over 16s, and family support services.
• Living Well Hub
• The Fold

Products and services

• Adult Inpatient Unit 10-bed specialist adult inpatient unit providing end-of-life and symptom management care in single en-suite rooms overlooking the walled garden at the Carlisle hospice site.
• Living Well Services Community-based services including the Living Well Hub, Neuro Living Well Programme (six sessions over three months), Walk and Talk Group, Comfort Café, and bereavement support groups for those living with life-limiting conditions or bereavement.
• Patient and Family Support Counselling, social work, and spiritual care services extended to patients, families, and carers facing life-threatening illness and end-of-life care.
• Bereavement Support Therapeutic counselling and bereavement support including one-to-one sessions, community support events (e.g., Comfort Café at Brampton Community Centre and Wigton Library), and help accessing services for those dealing with loss.
• Jigsaw Cumbria's Children's Hospice Specialist children's hospice services co-located at the Carlisle site, providing care for babies, children, and young people (0–25+) with life-limiting conditions and their families, including baby and toddler groups, Saturday Club, family support days, and end-of-life care.
• Charity Retail Shops Network of four charity shops (Furniture Shop on Madford Retail Park, Lonsdale Street Shop, Bookshop in the Lanes, Penrith Shop) selling donated goods, furniture, and books, plus online shops on eBay, Vinted, and Depop. Accepts the Charity Shop Gift Card.
• Hospice Lottery

Quantifiable outcome

• Over 2,200 nights of care provided in 2024
• +4 more outcomes

Named customers8 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eleven partnerships are on record, tiered core and minor.

• Parkinson's UKcoreStrategic or Co-development PartnerParkinson's UK is explicitly credited as supporting the Neuro Living Well Programme at Eden Valley Hospice, which provides a 6-session programme for individuals with neurological conditions and their carers. The programme runs over 3 months with sessions dedicated to living well, connecting with others, and learning skills to manage conditions.
• MNDA (Motor Neurone Disease Association)coreStrategic or Co-development PartnerMNDA is named as a collaborator in the Neuro Living Well Programme alongside MS Services, Huntington's and Parkinson's support groups, indicating joint working to support individuals with neuro degenerative conditions.
• MS ServicescoreStrategic or Co-development PartnerMS Services collaborates on the Neuro Living Well Programme for individuals with neurological conditions and their carers.
• Huntington's Disease Support GroupscoreStrategic or Co-development PartnerHuntington's support groups work with Eden Valley Hospice on the Neuro Living Well Programme for individuals with neuro degenerative conditions.
• Hospice at Home Carlisle and North LakelandcoreStrategic or Co-development PartnerEden Valley Hospice collaborates closely with Hospice at Home Carlisle and North Lakeland, a specialist provider of at-home palliative care. The two organisations provide coordinated care: Eden Valley Hospice provided over 2,200 nights of inpatient care in 2024 while Hospice at Home provided over 12,000 hours of day and night care. Joint working includes shared physiotherapy and occupational therapy teams, coordinated discharge planning, and joint advocacy for fair hospice funding.
• North Cumbria Integrated Care NHS Foundation TrustcoreStrategic or Co-development PartnerEden Valley Hospice works with North Cumbria Integrated Care NHS Foundation Trust on clinical care, research, and quality improvement. Dr Charlotte Youlden from NCIC and Sarah Sproat (ACP) from Eden Valley Hospice jointly conducted an audit of Care of the Dying Patient documentation, presenting findings at the Palliative Care Congress. The partnership supports integrated palliative care delivery across north Cumbria.
• University of SurreyminorStrategic or Co-development PartnerEden Valley Hospice team supported the CHELsea II trial led by the University of Surrey, assessing clinically-assisted hydration in patients in the last days of life.
• University of NorthumbriaminorStrategic or Co-development PartnerThe hospice leadership team supported a University of Northumbria-led PhD study examining the impact of collaborative leadership and governance in facilitating a place-based approach to health and social care.
• Lancaster UniversityminorStrategic or Co-development PartnerEden Valley Hospice worked with Lancaster University to support MBA student Aniket Deshpande's review of the hospice's carbon footprint and sustainability challenges, as part of the Centre for Global Eco-Innovation's ECO-I NW Programme (funded through European Regional Development Fund and Northern Powerhouse). Also collaborated on research study about sedation at end of life (Spring 2025).
• John Watt & SonminorOthersJohn Watt & Son, a local business, generously donated a new coffee machine to the hospice's Pop-up Café, enabling the café to continue providing high-quality service and coffee for the community.
• Cowper's Mobility CentreminorOthersCowper's Mobility Centre donated specialist equipment including an Opera profiling bed with mattress and Alert Ruby2 pressure mattress to Eden Valley Hospice and Jigsaw, which was sold in the hospice's Furniture Shop to raise funds. Following closure of their mobility store, the team chose to ensure the equipment could continue to benefit the local community.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Douglas Macmillan Hospice: Mid-sized UK hospice offering specialist palliative and bereavement care in the North West/Midlands region, with a comparable mix of NHS grant and community-funded income streams and a retail shop network.
• Hospice at Home Carlisle and North Lakeland: Direct operational partner hospice serving the same north Cumbria catchment, providing over 12,000 hours of at-home palliative care that complements Eden Valley's inpatient service. Operates a virtually identical community-funded hospice model.
• Trinity Hospice: Regional UK hospice operating an inpatient unit plus community and bereavement services funded predominantly by charitable income. Highly comparable operating model to Eden Valley Hospice.
• St Oswald's Hospice: North East England hospice providing adult and children's palliative care, similar in dual-population model and community fundraising approach to Eden Valley's adult hospice plus Jigsaw co-location.
• St Catherine's Hospice: Mid-sized UK hospice providing inpatient palliative care, Living Well services, and community bereavement support in Lancashire. Closely comparable in scale (~10-15 beds), funding mix (majority charitable), and service portfolio.

Broad incumbents

• Macmillan Cancer Support: Large UK cancer charity providing palliative care funding, nursing services, and bereavement support. Indirectly competes for cancer-patient palliative referrals and donor share in north Cumbria.
• Sue Ryder: National charity running multiple hospices, neurological care centres and home-care services across the UK. Offers overlapping palliative and bereavement services as part of a broader portfolio; not a single-site community hospice.
• Marie Curie: UK-wide charity providing hospice beds, end-of-life nursing care at home, and a 24/7 support line. Operates on a substantially larger scale than Eden Valley but competes for the same NHS hospice contracts and donor pounds.

Others

• Hospice UK: National umbrella and membership body for UK hospices. Eden Valley is a member; Hospice UK provides sector advocacy, training, and the Dying Matters public awareness campaign that the hospice participates in.
• Together for Short Lives: UK charity for children's palliative care. Eden Valley and Jigsaw participated in Together for Short Lives' Westminster Fair Funding campaign, indicating alignment on policy advocacy for children's hospice funding.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/user/Theedenvalleyhospice
• Facebookfacebook.com/evhospice
• LinkedInlinkedin.com/company/eden-valley-hospice
• Instagraminstagram.com/eden_valley_hospice/?hl=en
• Xx.com/EVHandJigsaw

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Eden Valley Hospice