Ville de Joliette

What Ville de Joliette does

Ville de Joliette is the municipal government of the city of Joliette in the Lanaudière region of Quebec, Canada, serving a population of 21,919 citizens. Founded in 1823 as Village d'Industrie and renamed in 1864, it functions as the regional capital of Lanaudière and operates as a fully integrated municipal authority with exclusive statutory jurisdiction over local services. The municipality delivers a comprehensive service portfolio through its own Hôtel de Ville, the wholly-owned Hydro-Joliette electricity distribution utility, water and wastewater treatment, waste collection, a 24/7 fire service shared with Notre-Dame-des-Prairies, a common municipal court, public library (Bibliothèque Rina-Lasnier), parks (25+ municipal parks, 40+ km of cycling paths), recreational and cultural programming, and economic development support across 20 million square feet of industrial-park space.

The underlying technology infrastructure centres on the CIVIS citizen engagement portal — shared with Ville de Saint-Charles-Borromée — which provides leisure activity registration, municipal alerts via phone/email/text, surveys, newsletters, and partner privileges. Other digital services include an online permit request system (joliette.edemandes.com), online bill payment through financial institutions, an interactive municipal map, and the Copilote+ smart parking platform being rolled out across all off-street municipal parking. The organization employs 51–100 staff under a hierarchical structure headed by Mayor Pierre-Luc Bellerose and Directrice générale Solie Masse, with nine director-level department heads covering legal, finance, public works, fire, Hydro-Joliette, leisure and culture, urban planning, human capital, communications, and the municipal court.

Revenue is generated through statutorily mandated taxation and regulated utility fees rather than commercial sales. The 2026 budget totals 98.8 M$ CAD, with 2025 reported revenues of 101.1 M$ CAD and an operating surplus of 6.2 M$ CAD; Hydro-Joliette contributed 43.7 M$ CAD of revenue and 7.2 M$ CAD of surplus. Customer segments are citizens (primary), local businesses, community organizations, and visitors. Distribution channels include in-person city hall, the CIVIS portal, online services, a 311 telephone line, and shared regional platforms. The 2023 citizen survey reported 90% satisfaction with municipal services.

Name

Ville de Joliette

Legal name

Ville de Joliette

Website

https://joliette.ca

Company type

Private

Founded year

1823

Operating status

Operating

Headcount range

51–100 employees

Short description

Ville de Joliette is the municipal government of Joliette, Quebec, delivering integrated public services — electricity, water, waste, fire, leisure, culture, and justice — to 21,919 residents across the Lanaudière region. It operates as regional capital with a 98.8 M$ CAD budget and digital citizen platforms.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (9251), Other General Government Support (92119), Administration of Air and Water Resource and Solid Waste Management Programs (924110)

SIC

Refuse Systems (4953), Water Supply (4941), Transportation Services (4700)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Parks, Recreation & Cultural Services (BPAIACAI), Local Transportation, Parking & Mobility Administration (BPAIACAM), Public Works / In-House Municipal Collection Operations (EUAIAAAF)

Keywords

• Municipal government services
• Public utilities
• Waste collection services
• Public recreation programs
• Citizen engagement portal

Headquarters

HQ city

Joliette

HQ country

Canada

HQ region

North America

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain

Pricing tiers

Distribution channels5 records

Marketing channels7 records

Core offering

Ville de Joliette is a municipal government providing integrated public services to its 21,919 residents, including electricity distribution through Hydro-Joliette, potable water and wastewater treatment, waste and recyclable collection, public safety (fire department), municipal court, public library, recreation and leisure programming, parks, and cultural activities. It also operates the CIVIS digital citizen portal for online permits, payments, alerts, and leisure registrations.

Product overview

Ville de Joliette operates as a municipal government offering a comprehensive suite of public services through both physical locations and digital platforms. The city's online presence centers on the Civis citizen portal for community engagement, combined with specialized e-government services including online permit requests, bill payments, and the Copilote+ smart parking system. Core utility services encompass Hydro-Joliette for electricity distribution, water management, and waste collection. The municipality also provides recreational facilities and programs, public library services, and a common municipal court. The city's digital transformation is evidenced by the expansion of Copilote+ across all off-street parking facilities and the availability of an interactive mapping system for accessing municipal services and amenities.

Differentiator

Problem solved

Functional benefit

Brands

• Hydro-Joliette: Municipal electricity distribution service
• Civis
• Bibliothèque Rina-Lasnier
• Cour municipale commune

Products and services

• Espace citoyen CIVIS A citizen engagement portal providing residents access to leisure activity catalogs, municipal alerts, e-newsletters, surveys, and partner privileges through the Civis card.
• Online permit requests Digital platform allowing residents to apply for various municipal permits online, including construction and renovation permits.
• Online payment services Digital service for paying municipal bills, taxes, electricity invoices, and parking tickets online through financial institutions using SIPC codes.
• Copilote+ Smart Parking Digital parking management system extended to all municipal off-street parking lots, supporting the city's digital transformation of parking services.
• Hydro-Joliette electricity distribution Municipal electricity distribution service providing power, street and park lighting, vegetation management near power lines, electronic metering, billing, and outage reporting.
• Bibliothèque Rina-Lasnier Municipal public library offering books, media, and community programs to citizens.
• Municipal court services Common municipal court handling penal matters related to municipal regulations, traffic violations, and provincial laws including road safety.
• Recreation and leisure programs Sports facilities, aquatic programs, park activities, day camps, sports equipment rentals, and cultural programming offered to citizens across municipal recreation facilities.
• Water and wastewater services Municipal potable water distribution and wastewater (sanitation) treatment services for residents and businesses.
• Waste collection and residual materials Scheduled collection services for garbage, recyclables, organic materials, bulky items, and hazardous household waste.
• Interactive map Interactive digital map showing cultural sites, leisure facilities, sports areas, parks, municipal services, and emergency services across the city.
• Municipal alerts and notifications Alert system sending notifications via phone, email, or text about water boil advisories, planned power outages, traffic disruptions, and waste collection schedules.
• Fire safety services Fire safety and prevention services delivered by the municipal fire department serving Joliette and Notre-Dame-des-Prairies, with 24/7 staffing.

Quantifiable outcome

• 90% of citizens are satisfied with the quality of services offered by the City of Joliette, according to a 2023 survey

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Ville de Laval: Large Quebec municipal government delivering a similar suite of services (utilities, transit, public safety, leisure, urban planning) but at substantially greater scale and with more resources.
• Ville de Montréal: Quebec's largest municipality, operating overlapping categories of services (water, public safety, permits, leisure, digital citizen portal) but at a metropolitan scale with a much broader portfolio.

Others

• Hydro-Québec: Provincial electric utility that owns and operates the broader Quebec transmission and generation grid; relevant adjacent infrastructure peer for understanding Hydro-Joliette's regulatory and operational context.

Regional players

• Ville de Saint-Jérôme: Regional capital of the Laurentides with similar mid-size city services, demographics, and economic-development mandate; provides a comparable model for regional hub governance.
• Ville de Shawinigan: Quebec city of comparable population scale running a similar municipal service portfolio including Hydro-Shawinigan, public safety, leisure, and digital citizen services.
• Ville de Drummondville: Quebec regional centre of comparable scale to Joliette with an industrial tax base, active digital services, and a similar mix of parks, culture, and utility functions, but located in Centre-du-Québec.
• Ville de Trois-Rivières: Mid-sized Quebec city operating comparable municipal functions including water, waste collection, leisure, and digital citizen services; serves a similar demographic and economic profile but in the Mauricie region.
• Ville de Mascouche: Adjacent Lanaudière municipality serving similar residential and commuter populations with overlapping municipal services, and a useful geographic benchmark for service delivery in the same region.

Direct peers

• Ville de Saint-Charles-Borromée: Neighboring municipality in the Joliette area that shares the CIVIS citizen portal and common leisure programming with Ville de Joliette, making it the most operationally and digitally comparable peer.
• MRC de Joliette: Regional county municipality that overlays Ville de Joliette and coordinates inter-municipal services with the city; the mayor of Joliette serves as Préfet, making this the closest governance peer.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UCLjiZDTS2KBfeHQ5nntCh5w
• Facebookfacebook.com/villedejoliette
• Instagraminstagram.com/villedejoliette
• Xx.com/VilledeJoliette
• LinkedInlinkedin.com/company/ville-de-joliette

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ville de Joliette