Ville de Saint-Charles-Borromée

What Ville de Saint-Charles-Borromée does

Ville de Saint-Charles-Borromée is a municipal government entity serving a population of 16,000+ residents in the Lanaudière administrative region of Quebec, Canada. Operating under Quebec municipal legislation, the city delivers the full spectrum of local-government services — including property taxation, urban planning, fire safety, public peace enforcement, water and infrastructure management, recreation, cultural programming, and housing — through an administration of approximately 36 staff based at city hall and supplemented by field-service operations. Service delivery channels include the in-person city hall, dedicated municipal departments (loisir et culture, urbanisme, incendie), telephone contact, and the Civis digital citizen portal, which formalizes online access to administrative requests, permits, and information.

The municipality's revenue model is the standard Canadian municipal construct: it is funded principally through property taxes on residential and commercial assessment, supplemented by user fees for services (water, recreation, permits), grants and transfers from upper-tier governments (Quebec and Canada), and occasional project-specific subsidies. As a statutory monopoly over local governance within its territorial boundaries, the entity faces no direct private-sector competition for its core mandates, and customer relationships are defined by residency rather than commercial choice. Recent capital and policy activity — including a 21.5 km cycling network, the Allégeance digital art illumination experience, recurring cultural festivals such as the 32nd Festival Mémoire et Racines (2026), and participation in the Accès Logis affordable housing program — illustrate a strategy of incremental expansion of both physical infrastructure and service scope within the existing catchment.

The primary stakeholder groups are residents, local businesses (commercial tax base), upper-tier government partners (Quebec MAMH, MRC de Joliette, Canada), and community/cultural organizations. Long-term value to residents is delivered through public safety, recreational amenities, and cultural programming rather than through financial returns; accordingly, this entity is not structured as, and should not be evaluated as, a commercial enterprise.

Name

Ville de Saint-Charles-Borromée

Legal name

Ville de Saint-Charles-Borromée

Website

https://vivrescb.com

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Ville de Saint-Charles-Borromée is a municipal government serving 16,000+ residents in the Lanaudière region of Quebec, delivering property taxation, urban planning, fire safety, recreation, culture, housing, and digital citizen services through a 36-staff administration and the Civis online portal.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Executive Offices (921110), Administration of Housing Programs, Urban Planning, and Community Development (9251), Administration of Environmental Quality Programs (9241), Nature Parks and Other Similar Institutions (71219)

SIC

Water Supply (4941), Sanitary Services (4950), Water, Sewer, Pipeline, Comm & Power Line Construction (1623)

akta.pro primary industry

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

akta.pro secondary industries

Parks, Recreation & Cultural Services (BPAIACAI), Public Works / In-House Municipal Collection Operations (EUAIAAAF), Street & Public Space Litter Collection (Municipal Cleaning) (BPALAAAE)

Keywords

• Municipal government services
• Public administration
• Recreational programming
• Urban planning
• Public safety services

Headquarters

HQ city

Saint-Charles-Borromée

HQ country

Canada

HQ region

North America

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Others

Revenue model

1. Property Tax Revenue: The municipality generates primary revenue through property taxation. The City Council annually establishes tax rates through regulation (e.g., Règlement 2264-2025 for 2026 fiscal year tax rates). Property transfer taxes (droit de mutation) apply to property transactions exceeding $500,000.
2. User Fees and Service Charges: Fees for various municipal services including permits (piscine, construction, urban planning), water usage, recreational facilities access, and facility rentals. Tariff regulation 2158-2019 governs service pricing.
3. Emergency Services Funding: Tax for financing 9-1-1 emergency centers pursuant to regulation 1008-2009.
4. Recreational Programming Fees: Revenue from day camps, aquatic center programs, sports facility access, and cultural event participation.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Ville de Saint-Charles-Borromée is a municipal government entity providing local public services to its 16,000+ residents in the Lanaudière region of Quebec. Its core offering includes urban planning, public works, fire safety and emergency services, recreational programming (day camps, aquatic center, sports), cultural activities, environmental management (water, waste, ecological center), economic development, and citizen administrative services delivered through the CIVIS digital portal and physical municipal buildings.

Product overview

Ville de Saint-Charles-Borromée operates as a municipal government offering a digital services platform centered around the CIVIS citizen portal. The primary digital products include the CIVIS online citizen portal for service requests, an online permit system powered by Pando forms, a property evaluation service linking to external platforms, and recreational programming with online registration. These services are accessible through the main municipal website (vivrescb.com) and the dedicated citizen portal (civis.vivrescb.com). The city also publishes the Vivre SCB magazine as a communication product.

Differentiator

Problem solved

Functional benefit

Brands

• Civis | Espace citoyen: Online citizen portal providing access to municipal services, requests, and information for residents of Saint-Charles-Borromée.
• Regard inédit
• Vivre SCB

Products and services

• CIVIS Citizen Portal Online citizen portal providing 24/7 access to municipal service requests, permit applications, facility reservations, and property information for residents of Saint-Charles-Borromée.
• Online Administrative Requests Digital platform allowing citizens to submit intervention requests, access-to-information requests, claims, and general contact forms to municipal services.
• Online Permit System Digital platform for requesting various municipal permits including pool permits, construction permits, and urban planning permits, with online form submission and tracking.
• Property Evaluation Service Online property information lookup service providing property data, maps, and evaluation records, free for citizens and paid for professionals.
• Recreational Programming and Online Registration Online registration platform for leisure activities, sports facilities, day camps, and community events available to residents of Saint-Charles-Borromée.
• Day Camps (Camp de jour Charlo) Summer day camp programming for children including sports, aquatic activities, and cultural experiences offered during the summer season.
• Aquatic Center Services Swimming lessons, aquatic programming, and recreational aquatic activities offered at the municipal Aquatic Center.
• Fire Safety and Emergency Services Municipal fire prevention, fire safety inspection, and emergency response services delivered through the fire station (Service de sécurité incendie et civile).
• Vivre SCB Magazine Municipal magazine publication (print and digital Micromag version) providing residents with information about city news, events, and community programs.
• Affordable Housing Support (PSL Program) Municipal affordable housing support through the Programme de supplément au loyer (PSL), providing rental supplements to qualifying households administered in partnership with Office d'habitation au Cœur de chez nous.

Quantifiable outcome

• Over 100 subsidized housing units supported to address affordable housing needs
• +2 more outcomes

Named customers1 record

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Partnerships

Ten partnerships are on record, tiered core, minor and major.

• natürSUPcoreStrategic or Co-development PartnernatürSUP is a Quebec-based eco-responsible company that designs and sells inflatable paddleboards, SUP boards, high-performance paddle boards, and winter sled tubes. Located at Parc Maria-Goretti year-round, they offer summer paddleboard rentals and winter sled rentals to residents and visitors. SCB residents receive discounted rates with their Civis card.
• Association de basketball PersévéranceminorStrategic or Co-development PartnerCommunity basketball organization that partners with the city for 'Basket au parc' summer programming, providing coaching and organized activities for youth aged 6-14.
• Maison des jeunes du Grand JoliettecoreStrategic or Co-development PartnerYouth organization that collaborates with the city on municipal youth committee (CMJ) programming including 'Vendredis du CMJ' and 'Vendredis au skatepark' events.
• La Fabrique culturelle (FAB Télé-Québec)majorStrategic or Co-development PartnerCultural media platform of Télé-Québec that partners with the Festival Mémoire et Racines to highlight artists and traditions.
• Musée d'art de JoliettecoreStrategic or Co-development PartnerMajor regional art museum with collection of 8,500+ works. Partners with the city on cultural programming, art education activities, and cultural events including 'Ruche d'art' workshops.
• Office d'habitation au Cœur de chez nouscoreStrategic or Co-development PartnerHousing office that administers the Programme de supplément au loyer (PSL) on behalf of the city, helping over 100 households access affordable housing.
• Société d'habitation du QuébecmajorStrategic or Co-development PartnerProvincial housing authority that funds and regulates the PSL affordable housing program used by the city.
• Carrefour Canin de LanaudièrecoreStrategic or Co-development PartnerRegional animal shelter and control service contracted to provide dog licensing and animal control services on the city's territory through December 2028.
• Espace culturel de la Maison Antoine-LacombecoreStrategic or Co-development PartnerCultural venue and heritage site that hosts the Allégeance, illuminations digital art experience, public art exhibitions, and community cultural programming.
• Parc Saint-Jean-BoscocoreOthersMajor 44-acre municipal park adjacent to L'Assomption River with extensive summer and winter recreational facilities.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Ville de Repentigny: Ville de Repentigny is a much larger Lanaudière municipality (~85,000 residents) operating the same Quebec municipal governance and service delivery model at scale. It serves as a broad incumbent reference for what an evolved Quebec municipality looks like at larger scale.

Direct peers

• Ville de Rawdon: Ville de Rawdon is a Lanaudière-region municipality of similar size (~11,000 residents) with comparable service offerings, a tourism-friendly natural setting, and similar small-municipality operational dynamics. It shares the regional context that defines SCB's operating environment.
• Ville de Mont-Tremblant: Ville de Mont-Tremblant is a similar-sized Quebec municipality (~11,000 residents) with strong tourism identity, cultural and recreational programming, and outdoor recreation focus. Comparable on event-driven economic model and natural-setting positioning.
• Ville de Notre-Dame-des-Prairies: Ville de Notre-Dame-des-Prairies is a small neighboring municipality within MRC de Joliette, sharing the same Lanaudière geography, demographic profile, and inter-municipal context as Saint-Charles-Borromée. It is one of the most directly comparable peers.
• Ville de Sainte-Agathe-des-Monts: Ville de Sainte-Agathe-des-Monts is a similar-sized Quebec Laurentians municipality (~10,000 residents) with comparable tourism orientation, recreational programming, and small-municipality fiscal dynamics. Comparable on service portfolio and demographic profile.
• Ville de L'Assomption: Ville de L'Assomption is a similarly-sized municipality in the Lanaudière region of Quebec (~13,000 residents) within the MRC de L'Assomption. It provides the same full suite of municipal services (urban planning, public works, recreation, fire safety) and faces comparable structural and geographic dynamics, making it the closest peer.
• Ville de Joliette: Ville de Joliette is the regional center of the same MRC de Joliette as Saint-Charles-Borromée, with a slightly larger population (~20,000). It is the most directly comparable municipal peer given geographic proximity, shared MRC governance, and overlapping service delivery model.
• Ville de Lavaltrie: Ville de Lavaltrie is a Lanaudière-region municipality (~14,000 residents) operating similar municipal services in a comparable geographic setting along the St. Lawrence. It is comparable on size, service portfolio, and Quebec municipal governance framework.

Regional players

• Ville de Mascouche: Ville de Mascouche is a larger Lanaudière-region municipality (~50,000 residents) operating the same Quebec municipal service portfolio at greater scale. Comparable as a regional reference point for service delivery evolution but does not directly compete for the same residents.

Others

• Pando (Blanko): Pando, by Blanko, is the Quebec-based civic-tech platform that powers the CIVIS citizen portal used by Saint-Charles-Borromée. It is an ecosystem enabler — not a competing municipality — but represents the technology backbone of SCB's digital service delivery and could become a partner for scaling digital services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@villescb/videos
• Facebookfacebook.com/villescb
• Instagraminstagram.com/villescb
• LinkedInlinkedin.com/company/ville-de-saint-charles-borrom%C3%A9e

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ville de Saint-Charles-Borromée