Aci Global Servizi

What Aci Global Servizi does

ACI Global Servizi S.p.A. is the wholly-owned operational subsidiary of Automobile Club d'Italia (ACI) responsible for roadside assistance and corporate mobility services in Italy. The company operates the 803.116 toll-free hotline 24 hours a day, 365 days a year, routing incoming traffic through unified Milan and Rome operations centers (over 3,000 sqm combined) staffed by 300+ multilingual operators organized in shift rotations. Service delivery is supported by a national network of 3,500+ rescue vehicles and 1,800+ delegated multi-service partners, with directly managed capacity at the ACI Global Nord Center in Bressanone and international coverage via the ARC Europe and Europe Net networks spanning 32 countries.

The technology platform centers on Centrali Operative Tecniche (Virtual Alarm Center) infrastructure that integrates inbound call handling, customer identification, service activation, and real-time GPS tracking of rescue vehicles, complemented by the i803116 mobile application with geolocation transmission, rescue-vehicle tracking, parking position memory, and a specialized accessibility version for deaf users developed with Ente Nazionale Sordi. Process automation includes Computer Telephony Integration (CTI), automatic mission dispatching, and a remote-assistance protocol for pre-dispatch problem identification. Product lines extend beyond core roadside assistance to include Future Patrol mobile-workshop rescue vehicles co-developed with FCA/Fiat Professional, GirACI station-based car sharing through subsidiary GuidaMi S.r.l. (Verona, Milan, Florence, Bari, Genoa), short-term vehicle rental, vehicle transport logistics, and Passione d'Epoca services for historic vehicle enthusiasts.

Revenue is generated through multiple streams: subscription-based roadside assistance bundled with ACI Tessera membership (free for members, paid for non-members), managed services and dedicated toll-free numbers for B2B fleet management clients (200+ corporate accounts including insurance, rental, and OEM partners such as SARA Assicurazioni and FCA), transaction fees from car sharing (approximately 300 vehicles) and vehicle transport services, plus ancillary revenue from related media such as Luceverde Radio and Infotraffico real-time traffic information. The company holds ISO 9001:2015, ISO 14001:2015, and ISO 27001:2022 certifications and adopted the Modello 231 governance framework in January 2025.

Name

Aci Global Servizi

Legal name

ACI Global Servizi S.p.A.

Website

https://aciglobalservizi.it

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

251–500 employees

Short description

ACI Global Servizi S.p.A. is the wholly-owned subsidiary of Automobile Club d'Italia providing 24/7 roadside assistance in Italy via the 803.116 hotline, a network of 3,500+ rescue vehicles, and complementary mobility services including B2B fleet management, car sharing, vehicle transport, and rental.

Ownership category

akta.pro rank

Product category

Roadside Assistance Services

NAICS

Motor Vehicle Towing (488410), Taxi and Ridesharing Services (485310)

SIC

Services-Automotive Repair, Services & Parking (7500), Services-Auto Rental & Leasing (No Drivers) (7510)

akta.pro primary industry

Towing, Recovery & Vehicle Removal Services (TLAJAJAC)

akta.pro secondary industries

Light-Duty Vehicle Mobile Repair & Roadside (Cars/Vans) (TLAKAFAA), Inoperable / Non-Running Vehicle Transport (HSAKAFAI), Roadside Assistance & Towing Memberships (Bundled with Service Contracts) (FSAJALAL)

Keywords

• Roadside assistance services
• Vehicle transport logistics
• Car sharing services
• Fleet management solutions
• Mobility information services

Headquarters

HQ city

Rome

HQ country

Italy

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Roadside Assistance Services: Core revenue from roadside assistance services provided 24/7 via toll-free number 803.116. Free for ACI members (Tessera ACI holders), paid service for non-members.
2. B2B Fleet Management Services: Customized assistance programs for companies including fleet management for entire car fleets of primary companies. Managing over 200 toll-free numbers for corporate clients.
3. Car Rental Services: Short-term vehicle rental services offered through ACI Global network of service centers, providing replacement vehicles during repairs.
4. Vehicle Transport Services: Vehicle transport and logistics services handling vehicle movements with timelines from 8 hours to 7 working days, including logistics deposits.
5. Car Sharing (GirACI): Car sharing service 'GirACI' operated through subsidiary Guidami S.r.l., present in Verona, Milan, Florence, Bari, and Genova with approximately 300 vehicles.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels5 records

Core offering

ACI Global Servizi provides 24/7 roadside assistance across Italy via toll-free number 803.116, handling vehicle recovery, tire/glass repair, towing, and replacement vehicle delivery through a network of 3,500+ rescue vehicles and 1,800+ partner workshops. Beyond roadside assistance, the company offers vehicle transport logistics (8-hour to 7-day delivery), short-term car rental, car sharing via GirACI, and specialized Passione d'Epoca services for vintage vehicle enthusiasts. Operations are managed from unified Operations Centers in Milan and Rome handling 3.5 million+ calls and 800,000+ assistances annually.

Product overview

ACI Global Servizi operates as a comprehensive mobility and assistance services company offering roadside assistance as its core product via the 803.116 national hotline, supplemented by vehicle transport logistics, short-term rental services, and specialized classic car services (Passione d'Epoca). The company provides a mobile app (i803116) that connects customers to its Operations Centers and enables real-time rescue vehicle tracking. Additional services include car sharing (GirACI), Infotraffico information services, Luceverde Radio, and ACI Global News magazine. The company maintains operations centers in Milan and Rome managing over 3.5 million calls and 800,000 assists annually, supported by a network of 3,500+ rescue vehicles and 1,800+ multi-service partners.

Differentiator

Problem solved

Functional benefit

Brands

• GirACI: Car sharing service operated by ACI Global Servizi
• Future Patrol
• i803116
• Passione d'Epoca

Products and services

• Soccorso Stradale 803.116 Roadside assistance service available 24/7/365 via the 803.116 emergency number, providing vehicle recovery, on-site repair (depannage), fast repair, tire/glass/battery service, and replacement vehicle coordination. Free for ACI Tessera members; paid for non-members.
• Noleggio a breve termine (Short-Term Vehicle Rental) Short-term vehicle rental service providing replacement vehicles during repairs or for temporary mobility needs, offered through ACI Global service centers.
• Trasporti (Vehicle Transport & Logistics)

Quantifiable outcome

• 3,500,000+ calls and 800,000+ assistances handled annually
• +2 more outcomes

Named customers6 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability5 records

Feature5 records

Partnerships

14 partnerships are on record, tiered core, minor and flagship.

• Guidami S.r.l.coreOthers · 7 October 2016Wholly-owned subsidiary acquired to manage GirACI car sharing service, leading provider of fixed-station car sharing in Italy.
• Genova Car Sharing srlminorOthers · 7 October 2016Company acquired from Genova Parcheggi to expand GirACI car sharing service to Genoa, previously operated by municipality since 2003.
• ADACminorStrategic or Co-development Partner · 14 July 2016German Automobile Club represented at ACI Global Nord Center inauguration. International cooperation for cross-border assistance services.
• OmarscoreTechnology or Integration · 7 July 2016Special vehicle outfitter partner for Future Patrol project, providing specialized equipment and installations for mobile rescue workshops.
• WuerthcoreTechnology or Integration · 7 July 2016Technical equipment partner for Future Patrol project, providing comprehensive tool and equipment supplies for mobile workshops.
• Comune di VeronaminorStrategic or Co-development Partner · 15 March 2016City government partnership for GirACI car sharing expansion in Verona, including area coverage expansion and dedicated parking spots.
• FCA (Fiat Chrysler Automobiles)flagshipStrategic or Co-development Partner · 22 July 2015Partnership to develop Ducato-based rescue vehicles. FCA presented first two Ducato prototypes equipped for roadside assistance service at Mirafiori Motor Village, Torino. Vehicles feature 2.3 Multijet 150 CV engine and mobile workshop capabilities.
• Fiat ProfessionalflagshipStrategic or Co-development Partner · 22 July 2015Developed Future Patrol concept - innovative rescue vehicles based on New Fiat Ducato 4.25 tons Cabinato Maxi passo XXL. True mobile workshop with latest technical instrumentation.
• ARC EuropecoreChannel Partner/ Reseller/ DistributorPan-European Society constituted by major Automobile Clubs including Automobile Club d'Italia. Provides high-quality homogeneous assistance services throughout Europe.
• Europe NetcoreChannel Partner/ Reseller/ DistributorConsortium specializing in heavy vehicle assistance, sister company to ARC Europe. Covers 32 countries through 40,000 affiliated workshops.
• Ente Nazionale Sordi (ENS)minorStrategic or Co-development PartnerCollaboration to develop advanced Web APP with additional support functions for deaf people, enabling accessibility to emergency services.
• ACI StoricocoreStrategic or Co-development PartnerPartnership for Passion d'Epoca services supporting historic vehicle enthusiasts and motorsport event organizers with specialized transportation and assistance.
• SARA AssicurazionicoreChannel Partner/ Reseller/ DistributorInsurance company partner providing roadside assistance services integrated with SARA insurance policies.
• Automobile Club d'Italia (ACI)flagshipOthersParent organization and sole shareholder, providing brand heritage and institutional framework since 1905. ACI founded in 1905, federated to FIA.

Scale indicators10 records

Recent moves9 records

Expansion highlights6 records

Direct peers

• ADAC: Germany's national automobile club with analogous roadside assistance, membership, and mobility services business model. Already a partner via cross-border cooperation, making it the most structurally comparable peer to the ACI Global Servizi / ACI franchise.
• The AA: UK roadside assistance and membership organization with comparable consumer membership, business fleet, and insurance partnerships. Closest Anglo-Saxon analog to the ACI model of membership-funded roadside assistance.
• IMA Italia Assistance: Italian roadside assistance and insurance assistance provider directly competing with ACI Global Servizi in the same Italian market, with similar B2B partnerships with insurance companies and OEMs. Closest direct competitor given overlapping service portfolio and geography.
• RAC: UK roadside assistance provider with similar consumer membership, patrol network, and B2B insurance/OEM contracts. Operates a comparable multi-revenue-stream model (membership, repair, insurance, motoring services).

Broad incumbents

• Allianz Assistance: Global roadside and travel assistance provider backed by Allianz insurance, with significant Italian presence. Competes for the same B2B insurance and corporate fleet accounts as ACI Global Servizi but operates as part of a broader insurance product portfolio.
• Europ Assistance: Global assistance and roadside provider operating across Europe with insurance and automotive partnerships. Directly competes with ACI Global for the same enterprise RFPs and insurance bundling opportunities.
• ANWB: Dutch automobile club with comparable roadside assistance, membership, and mobility services business model. A fellow FIA-member European auto club with similar structural characteristics to ACI.

Emerging players

• Enjoy (Eni): Car sharing service in Italy operated by Eni. Directly comparable to GirACI as a station-based car sharing operator in the same Italian market, illustrating the competitive set for ACI Global's mobility expansion.

Others

• Generali Italia (insurance): Major Italian insurance provider with roadside assistance bundled in motor policies. While not a direct operational peer, Generali is a key insurance partner archetype and demonstrates both the bundling opportunity and the competitive threat to ACI Global's B2B insurance book.
• ARC Transistance: Network of European automobile clubs for cross-border roadside assistance. While a partner rather than competitor, ARC membership is structurally analogous to the relationships ACI Global uses and represents the cooperative infrastructure that defines this industry.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/ACIGlobal
• LinkedInlinkedin.com/company/aci-global-servizi
• Instagraminstagram.com/aciglobal

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Aci Global Servizi