What Unitecare Software Solutions does

Unitecare Software Solutions FZE is a Dubai-based private SaaS company founded in 2014 that provides Unite EMR, a cloud-based clinic management and compliance platform purpose-built for the UAE healthcare market. The platform is hosted on Microsoft Azure UAE North and features pre-validated integrations with the three UAE health information exchanges (NABIDH in Dubai, Malaffi in Abu Dhabi, Riayati in the Northern Emirates), positioning compliance as a core differentiator. Its product architecture follows a core-plus-modules model: Unite EMR serves as the central patient scheduling, records, eRx, and billing system, with optional add-on modules covering revenue cycle management, inventory, pharmacy, laboratory and radiology, patient portal/teleconsultation, and the recently launched Unite Scribe AI for ambient clinical documentation.

The company serves approximately 400+ healthcare facilities across the UAE, ranging from single-doctor SMBs to multi-branch enterprise groups, including the NMC healthcare group. Revenue is generated primarily through per-user monthly or annual SaaS subscriptions (AED 100-140/user/month across Professional and Enterprise tiers), supplemented by add-on module fees, custom/enterprise contracts (with optional on-premise deployment for large groups), one-time onboarding fees, and data migration services. Go-to-market is hybrid: a self-serve signup portal for SMBs, an inside sales team established in 2020 for enterprise deals, and word-of-mouth/referral channels that drove growth in the early years. Engineering, QA, and implementation are supported from an India office opened in 2019, with sales and operations headquartered at Dubai Digital Park in Dubai Silicon Oasis.

Name

Unitecare Software Solutions

Legal name

UNITECARE SOFTWARE SOLUTIONS FZE

Website

https://unite.care

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

11–50 employees

Short description

Unitecare Software Solutions is a Dubai-based SaaS company founded in 2014 that provides Unite EMR, a cloud-based clinic management and compliance platform purpose-built for the UAE healthcare market, serving 400+ facilities with pre-validated NABIDH, Malaffi, and Riayati integrations.

Ownership category

akta.pro rank

Product category

Healthcare Practice Management Software

NAICS

Software Publishers (5132), Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Care Team Collaboration, Secure Messaging & Clinical Communication within EHR (HLACAAAK)

akta.pro secondary industries

Payer-Provider Data Exchange (X12, prior auth, claims/clinical attachment) (HLACABAK), Enterprise Integration Engines & Interface Management (HL7 v2/X12/API) (HLACABAC), Virtual Visit & Scheduling Platforms (EHR-integrated) (HLALABAA)

Keywords

• Electronic medical records
• Healthcare clinic management
• Revenue cycle management
• Medical compliance software
• Patient portal software

Headquarters

HQ city

Dubai

HQ country

United Arab Emirates

HQ region

Middle East

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Subscription - Per User: SaaS subscription model with per-user, per-month pricing in AED. Two main tiers: Professional (100-120 AED/month/user) and Enterprise (120-140 AED/month/user). Annual billing offers discounted rates. One-time onboarding fee additional.
2. Add-on Modules: Optional add-on modules available at additional charges: WhatsApp integration, Google Calendar integration, Zoho Books integration, payment gateway integrations (Telr, Stripe, Payment.com), inventory management, laboratory management, and patient portal.
3. Custom/Enterprise Plans: Custom pricing for large healthcare groups with on-premise installation option for corporate clients. Includes dedicated support and tailored configurations.
4. Data Migration Services: Migration services from Excel, PDFs, and compatible EMRs with charges depending on complexity.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels9 records

Core offering

Unitecare Software Solutions provides Unite EMR, a cloud-based electronic medical records and clinic management platform designed for UAE healthcare providers. The platform combines EMR, revenue cycle management, inventory, laboratory, pharmacy, and patient portal modules with pre-validated compliance integrations for NABIDH, Malaffi, and Riayati health information exchanges. It is sold on a per-user subscription basis with add-on modules and customized enterprise deployments.

Product overview

Unitecare Software Solutions offers a modular cloud-based healthcare SaaS platform centered around Unite EMR as the core product. The platform follows a platform-plus-modules architecture where Unite EMR serves as the central operating system, complemented by specialized add-on modules: Unite RCM for revenue cycle and claims management, Unite Inventory for medical supply management, Unite Patient Portal for patient self-service, Unite Laboratory & Radiology for diagnostic integration, and Unite Pharmacy for pharmacy operations. All modules are natively integrated with each other and share a unified database. The company also offers Unite Scribe AI as an AI-powered ambient documentation feature. The platform is purpose-built for the UAE healthcare ecosystem with pre-built compliance for NABIDH, Malaffi, and Riayati health information exchanges.

Differentiator

Problem solved

Functional benefit

Brands

• Unite EMR: Cloud-based Electronic Medical Records platform for clinic management, compliance, billing, and data security.
• Unite RCM
• Unite Inventory
• Unite Patient Portal
• Unite Laboratory & Radiology
• Unite Pharmacy
• Unite Scribe AI

Products and services

• Unite EMR Cloud-based Electronic Medical Record platform serving as the central operating system for clinics. Manages patient scheduling, medical records (including specialty-specific templates, dental charts, periodontal charts, eRx, pregnancy calculators), invoicing, insurance claims, and UAE regulatory compliance with NABIDH, Malaffi, and Riayati.
• Unite RCM Revenue Cycle Management module that automates the claims process from submission to reconciliation. Includes claim validation, eClaimLink integration, remittance auto-sync, claim resubmission, bank receipts, and reconciliation features for healthcare facilities and billing teams.
• Unite Inventory Medical inventory management module providing real-time stock visibility, purchase order management, vendor payments, bill of materials (BOM) for itemized consumption, and automatic sync with EMR billing for real-time stock adjustments.
• Unite Patient Portal Self-service patient portal enabling patients to book appointments online, access medical records and prescriptions, make pre/post-visit payments via integrated gateways, and book teleconsultations with auto-generated Zoom links synced to EMR.
• Unite Laboratory & Radiology Lab and radiology management module with barcode-enabled sample workflows, real-time diagnostic device integration, built-in result review and approval by pathologists, and seamless external lab integration for auto-sync of test reports into patient EMR records.
• Unite Pharmacy Pharmacy management module with real-time stock tracking and expiry management, purchase order generation from supplier lists, barcode-enabled billing for faster checkout, and fulfillment of eRx prescriptions directly from the module.

Quantifiable outcome

• 400+ clinics and health centers rely on Unitecare for streamlined operations
• +5 more outcomes

Named customers10 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration13 records

AI capability4 records

Feature9 records

Partnerships

Six partnerships are on record, tiered core.

• Microsoft AzurecoreTechnology or IntegrationCloud infrastructure provider hosting Unite EMR on Microsoft Azure UAE North data center. Provides ISO 27001 and HIPAA-compliant cloud infrastructure with geo-redundancy and disaster recovery capabilities.
• WhatsAppcoreTechnology or IntegrationWhatsApp Business API integration enabling patients to view schedules, book appointments, and receive automated visit confirmations directly through WhatsApp.
• eClaimLinkcoreTechnology or IntegrationInsurance claims submission and pre-authorization integration through eClaimLink platform for automated insurance processing.
• Dubai Health Authority (NABIDH)coreTechnology or IntegrationHealth information exchange integration for Dubai. NABIDH facilitates electronic exchange of patient medical records among all healthcare facilities in Dubai. Unite EMR is officially onboarded with pre-validated APIs.
• Department of Health Abu Dhabi (Malaffi)coreTechnology or IntegrationHealth information exchange for Abu Dhabi connecting public and private healthcare providers to a centralized patient database. Malaffi onboarding includes cloud SD-WAN capabilities.
• MOHAP (Riayati)coreTechnology or IntegrationNationwide health information exchange under Ministry of Health and Prevention covering Northern Emirates. Emirates ID-linked standardized patient identifier system. Riayati onboarding assistance provided for license renewals.

Scale indicators8 records

Recent moves13 records

Expansion highlights6 records

Direct peers

• Kareo (Tebra): Tebra (formerly Kareo) is a cloud-based practice management + EHR + billing platform targeting independent small and mid-sized practices. Closely comparable to Unitecare's SMB clinic segment and per-user SaaS pricing model.
• Athenahealth: Athenahealth is a cloud-based ambulatory EHR + revenue cycle management + patient engagement suite for physician practices. Directly comparable in product scope (EMR + RCM + patient portal) and ambulatory clinic GTM to Unitecare.
• InterSystems (TrakCare): InterSystems TrakCare is an established healthcare integration platform with deep Middle East/GCC deployment, comparable to Unitecare's HIE-certified EMR and HL7-based interoperability positioning. Both compete for the same UAE hospital and clinic digital records contracts.
• DrChrono (EverHealth): DrChrono began as an iPad-first ambulatory EMR and evolved into a cloud-based practice management platform, mirroring Unitecare's origin as iPromise/iPad EMR. Comparable product surface (EMR + billing + patient portal) and SMB/mid-market clinic focus.
• NextGen Healthcare: NextGen provides specialty-oriented ambulatory EHR and practice management, with specialty templates (similar to Unitecare's dental, ophthalmology, cardiology templates) and revenue cycle management capabilities.
• eClinicalWorks: eClinicalWorks is a large ambulatory EHR vendor serving physician practices and Federally Qualified Health Centers with integrated PM, billing, and patient engagement. Similar mid-market ambulatory focus and broad specialty template coverage.
• Practice Fusion: Practice Fusion offers a cloud-based, lightweight EHR for independent small practices with simple workflows and self-serve onboarding. Comparable to Unitecare's Professional/SMB tier offering with per-user subscription.

Broad incumbents

• MEDITECH: MEDITECH is a long-standing EHR vendor serving hospitals and health systems across multiple continents. Comparable only at the broad healthcare-IT level and a possible competitor for large enterprise deals in UAE.
• Oracle Health (Cerner): Oracle Health (formerly Cerner) is a global enterprise EHR giant with hospital and large health system deployments including in the Middle East. Overlaps with Unitecare's enterprise tier but targets larger, multi-site hospital systems.
• Epic Systems: Epic is the dominant large-hospital EHR in the US with growing international presence. Represents the strategic incumbent threat: well-capitalised, broad portfolio, and increasingly expanding into ambulatory and Middle East markets.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/unitecare_EMR
• YouTubeyoutube.com/@unitecareemr?si=CqQFGBmd5WPYKXFW
• Facebookfacebook.com/unitecareEMR
• LinkedInlinkedin.com/company/unitecare-software-solutions
• Instagraminstagram.com/unitecareEMR

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Unitecare Software Solutions