Service Points

What Service Points does

Service Points, operating as SP Platform B.V., is a Netherlands-headquartered dropshipping platform founded in 2019 that connects e-commerce entrepreneurs with Chinese suppliers through an automated order-fulfillment workflow integrated with Shopify. The company's core product, SMART Dropshipping, combines a supplier bidding marketplace, an AI-powered customer service module (SP Customer Service AI), a product research tool (SP Product Researcher), and a real-time Supply Chain Dashboard that tracks processing, shipping, and dispute metrics across the platform's flow of more than 10,000 orders per day and over €250 million in cumulative GMV. Service Points operates a free-to-dropshipper model and monetizes via a profit-share arrangement with suppliers on its platform, and has built physical infrastructure in China (a 70+ person team conducting supplier audits, factory visits, and KPI management) and EU-based fulfillment warehouses to compress delivery times for European end customers. The company serves more than 1,000 active dropshippers through its main platform and a free SP Lite tier for beginners, and has assembled an ecosystem of 19+ service partners spanning coaching, marketing, finance, legal, and customer service to extend its value proposition beyond pure fulfillment.

Name

Service Points

Legal name

SP Platform B.V.

Website

https://servicepoints.nl

Company type

Private

Founded year

2019

Operating status

Operating

Short description

Service Points (SP Platform B.V.) is a Netherlands-based dropshipping platform that connects e-commerce entrepreneurs with Chinese suppliers through automated order fulfillment, a supplier bidding marketplace, AI-powered customer service, and EU-based fulfillment, serving 1,000+ dropshippers processing 10,000+ orders per day.

Ownership category

akta.pro rank

Product category

Dropshipping Fulfillment Platform

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Dropshipping & Supplier Fulfillment Services (CRAFAMAJ)

akta.pro secondary industries

Cross-border Dropshipping & Sourcing Platforms (CRAFAJAD), Wholesale Dropship & Bulk Import/Export Sourcing Marketplaces (CRAFAHAO)

Keywords

• Dropshipping platform
• Supplier fulfillment
• E-commerce automation
• Product sourcing
• Order fulfillment software

Headquarters

HQ city

Eindhoven

HQ country

Netherlands

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales

Revenue model

1. Profit-share from suppliers: Service Points operates a profit-share model with suppliers/agents on its platform. The company receives a small percentage of profit per order (comparable to an affiliate commission). Users pay nothing for the platform, dashboard, or account manager services — only product and shipping costs. Prices are identical whether ordered through the platform or directly from the supplier.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels7 records

Core offering

Service Points (SP Platform B.V.) operates a dropshipping fulfillment platform that connects online retailers with a network of suppliers through an automated bidding system. The platform handles product sourcing, supplier matching, order fulfillment, and customer service automation, allowing dropshippers to manage their entire supply chain through a single interface. Founded in 2019 in Eindhoven, Netherlands, the company uses a profit-share model with suppliers and integrates with Shopify for seamless storefront operations.

Product overview

Service Points is a dropshipping platform and supply chain operator that offers a modular ecosystem of products. The core offering is the SMART Dropshipping platform, which connects e-commerce entrepreneurs with Chinese suppliers through automated order fulfillment, competitive bidding, and AI-powered tools. The platform includes two main AI tools: SP Customer Service AI for automated customer support and SP Product Researcher for product discovery. Additional services include EU Fulfilment, Sourcing & Forwarding, Retour Service, and 3PL logistics for scaling businesses. A lighter version called SP Lite serves beginners processing fewer than 10 orders per day. The platform operates on a profit-share model where suppliers compete for orders, and pricing remains the same whether users work through the platform or directly with suppliers.

Differentiator

Problem solved

Functional benefit

Brands

• SP Lite: A platform specifically designed for beginning dropshippers with less than 10 orders per day, offering free tools to set up a successful dropshipping business.
• SP Customer Service AI
• SP Product Researcher

Products and services

• Service Points Platform
• SP Lite
• SP Customer Service AI
• SP Product Researcher
• EU Fulfillment Service
• SMART Dropshipping Methodology

Quantifiable outcome

• Net margin increase of at least 8%
• +9 more outcomes

Named customers12 records

Segments4 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability4 records

Feature7 records

Partnerships

23 partnerships are on record, tiered core and minor.

• Jung Labs (Nick)coreGTM or Marketing PartnerDropshipping education partner with 190,000 followers. Nick and his students have fulfilled 7 figures of products globally using Service Points. Praises the bidding system and supplier feedback loops as unmatched. Official recommended fulfillment partner for Jung Labs community.
• The Profit Blueprint (Tiago)coreGTM or Marketing PartnerE-commerce education community with 1,500 members. Uses Service Points as the official partner for student fulfillment, enabling competitive prices through the bidding system to give students a competitive edge.
• Ecom Syndicate (Moussa, Rick, Declan)coreGTM or Marketing PartnerSelective e-commerce community of 1,000 members focused on finding the best in the field. Chose Service Points as their official partner for quality, reliability, and competitive pricing.
• Ecomunity (Ecomstacker & Ecomswiper)coreGTM or Marketing PartnerE-commerce community with 1,500 members. Praises Service Points as more than just fulfillment — a platform for improving systems, supply chain, and overall operations. Suppliers on the platform compete for standards, delivering fast shipping, good prices, and quality.
• No Sheeps Academy (Xander)coreGTM or Marketing PartnerDropshipping education platform with 30,000 followers. Uses Service Points because the simple yet advanced dashboard makes it easy for students to monitor and manage everything. Views Service Points as a major role in helping people change their lives.
• Multifeed Media BuyingminorGTM or Marketing PartnerMedia buying / advertising partner accessible through Service Points partner network.
• FeedflowminorGTM or Marketing PartnerFeed optimization partner accessible through Service Points partner network.
• Suits FinanceminorGTM or Marketing PartnerFinancial services partner accessible through Service Points partner network.
• LYNQ & FLOWminorGTM or Marketing PartnerPartner service accessible through Service Points partner network.
• CheckyprominorGTM or Marketing PartnerPartner service accessible through Service Points partner network.
• Fixable SolutionsminorGTM or Marketing PartnerPartner service accessible through Service Points partner network.
• Backbone Customer ServiceminorGTM or Marketing PartnerCustomer service partner accessible through Service Points partner network.
• R.E.D. ServicesminorGTM or Marketing PartnerService partner accessible through Service Points partner network.
• Ethereal SolutionsminorGTM or Marketing PartnerPartner service accessible through Service Points partner network.
• Ad GuardiansminorGTM or Marketing PartnerAdvertising partner accessible through Service Points partner network.
• Emailmeester.nlminorGTM or Marketing PartnerEmail marketing partner accessible through Service Points partner network.
• AdnosaurminorGTM or Marketing PartnerAdvertising partner accessible through Service Points partner network.
• DropshipBoekhouderminorGTM or Marketing PartnerAccounting/bookkeeping partner for dropshippers accessible through Service Points partner network.
• Upgrow MarketingminorGTM or Marketing PartnerMarketing services partner accessible through Service Points partner network.
• InboxUnityminorGTM or Marketing PartnerPartner service accessible through Service Points partner network.
• SLC Studio LegaleminorGTM or Marketing PartnerLegal services partner accessible through Service Points partner network.
• Ray NomdenminorGTM or Marketing PartnerPartner individual/service accessible through Service Points partner network.
• Rowan WiechmannminorGTM or Marketing PartnerPartner individual/service accessible through Service Points partner network.

Scale indicators14 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Spocket: Dropshipping supplier marketplace focused on US/EU suppliers with Shopify/WooCommerce integration. Comparable in platform model and target customer, though differentiated by supplier geography rather than China sourcing.
• EPROLO: China-based dropshipping and private-label supplier offering product sourcing, custom branding, and fulfillment. Comparable supplier-side value proposition and target customer (Shopify dropshippers needing China sourcing and branding services).
• Zendrop: Shopify-integrated dropshipping and automation platform with China sourcing, US-based fulfillment, and AI tools. Directly comparable as a same-customer, same-channel competitor with overlapping features (supplier marketplace, automated fulfillment, AI product research).
• CJ Dropshipping: Largest direct competitor in the dropshipping fulfillment space, offering China-based sourcing, automated order fulfillment, and a global warehouse network. Closely comparable to Service Points on product (end-to-end dropshipping platform), customer base (Shopify dropshippers), and supplier bidding model.
• HyperSKU: Cross-border dropshipping and fulfillment platform with China sourcing and global warehouses. Directly comparable fulfillment and supplier-management capabilities, including branded packaging and custom production.
• Sellvia: Dropshipping platform offering US/EU-based fulfillment, curated product catalog, and automated order routing. Comparable as a fulfillment-plus-software platform targeting the same dropshipper customer base.
• AutoDS: Dropshipping automation platform that connects Shopify stores to suppliers and automates order fulfillment, product research, and repricing. Direct competitor in the same 'automation + supplier network' category serving the same dropshipper customer.

Emerging players

• Sell The Trend: AI-powered dropshipping tool focused on product research, store automation, and supplier integration. Comparable in AI/product research overlap (SP Product Researcher competes directly) and target user, though with a narrower fulfillment offering.
• Supliful: Dropshipping platform for supplements and health products with US-based fulfillment and compliance handling. Comparable platform business model and SMB dropshipper target, though narrower in vertical (supplements only).
• Dropship.io: Product research and analytics platform for dropshippers, focused on identifying winning products and supplier intelligence. Comparable in product research functionality and target user segment, with a software-only (no fulfillment) overlap.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks7 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/people/Service-Points/100064147026164
• LinkedInlinkedin.com/company/service-points/?originalSubdomain=nl
• Instagraminstagram.com/servicepoints_platform

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Service Points