Radford Retail Solutions Pty Ltd

What Radford Retail Solutions Pty Ltd does

Radford Retail Solutions Pty Ltd is an Australian-headquartered provider of retail loss prevention and digital in-store technology solutions, established in 2000 and operating across Australia and New Zealand. The company serves Tier-1 national retailers — including Coles (400+ supermarket deployments), Woolworths (600+ supermarket deployments), IGA, Kmart, Big W, Priceline Pharmacy, Chemist Warehouse, Cincotta Discount Chemist, Food Works, and Pak n Save — delivering integrated hardware and software platforms that address retail shrinkage (averaging an estimated 2.5% of retailer revenue), self-checkout theft, and checkout throughput.

Its core technology platform centres on the proprietary Sesame Solution, an IoT-powered stock loss prevention system that integrates Xovis 3D stereo vision sensors (99%+ accuracy, privacy-preserving numerical identifiers), exit gates (including the ITAB-originated Sigma Gate), and point-of-sale systems to deliver real-time automated purchase verification. The portfolio extends to a range of security gates (Sigma Gate, AlphaGate MKII, EasyGate NG, mechanical gates, barriers and screen walls, Automatic Checkout Closer), checkout optimisation solutions (SCO TwinFlow achieving 40% throughput uplift, CCO CheckMate enabling a single operator to service up to three customers), and a distributed suite of Phygrid digital in-store solutions covering appointment booking, click & collect, digital signage, mobile POS with clienteling, scan & go, RFID self-checkout, reverse vending machines, smart fitting rooms, shoe sizing via Volumental, smart recycling bins, and sensor analytics.

Radford operates as the exclusive Australian and New Zealand distributor of ITAB Group's Sigma Gate and loss prevention hardware, and as the ANZ channel for Phygrid's digital retail platform, supported by installation partners (Recom Electrical Services with 250+ technicians nationally, Rollout Group, and Tardis in New Zealand). The company monetises through a combination of hardware sales, recurring software licensing (notably annual Sesame platform fees), and professional services covering systems integration, commissioning, and ongoing support, with direct enterprise field sales as the primary go-to-market. Scale signals include 3,500+ installations across ANZ, an estimated 4 million customers processed per day, reported shrinkage elimination exceeding $13.5M per month for client retailers, and a publicly cited projected EBIT tailwind of more than $150M linked to Coles' loss prevention initiatives. The company is privately held with no disclosed institutional investors or parent entity.

Name

Radford Retail Solutions Pty Ltd

Legal name

Radford Retail Solutions Pty Ltd

Website

https://radfordretail.com

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

1–10 employees

Short description

Radford Retail Solutions provides IoT-powered retail loss prevention hardware, smart gates, and Phygrid digital in-store solutions to Tier-1 ANZ retailers including Coles, Woolworths, IGA, Kmart, and major pharmacy chains, monetising via hardware sales, software licensing, and integration services.

Ownership category

akta.pro rank

Product category

Retail Loss Prevention Systems

NAICS

Hardware Retailers (44414)

SIC

Wholesale-Professional & Commercial Equipment & Supplies (5040)

akta.pro primary industry

Retail Access Control & Key/Lock Management (Store-level) (BPAKAJAJ)

akta.pro secondary industries

Loss Prevention & Retail Security Services (BPABAMAJ), Retail Execution Technology & Services (SFA, Planogram, Image Recognition) (MPAAAJAM)

Keywords

• Retail loss prevention
• Smart exit gates
• Self-checkout solutions
• Retail digital signage
• IoT store analytics

Headquarters

HQ city

Alexandria

HQ country

Australia

HQ region

Oceania

Offices3 records

Markets served

GTM type

B2B

Offering type

Hardware or Manufacturing

Cost components

Supply Chain, Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Hardware Sales: Sale of physical loss prevention equipment including security gates (SigmaGate, AlphaGate, EasyGate), mechanical gates, barriers, and checkout solutions. Products are supplied, installed, and supported nationally across retailer store networks.
2. Software and Data Services: Ongoing software licensing fees for the Sesame loss prevention platform, data analytics services, and software support. Includes annual license fees for ongoing data and software services as referenced in the ITAB partnership news.
3. Professional Services: End-to-end delivery including deployment, systems integration, commissioning, and ongoing operational support for national retail technology rollouts. Covers national rollout, integration with in-store systems, and ongoing operational enablement.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels7 records

Core offering

Radford Retail Solutions supplies, integrates and supports IoT-powered retail loss prevention and customer-flow technology for Tier-1 Australian and New Zealand retailers. The company sells and deploys smart exit and entrance gates (SigmaGate, AlphaGate MKII, EasyGate NG, Mechanical Gates), checkout solutions (SCO TwinFlow, CCO CheckMate, Automatic Checkout Closer), its proprietary Sesame IoT loss-prevention platform integrating 3D sensors and POS, and the Phygrid digital in-store solutions suite. Offering includes national rollout, systems integration, commissioning and ongoing operational support.

Product overview

Radford Retail Solutions offers a comprehensive retail technology platform combining hardware and software solutions for loss prevention, checkout optimization, and digital customer engagement. The core hardware portfolio includes the Sesame Solution (IoT-powered stock loss prevention integrating 3D sensors, exit gates, and POS systems), security gates (Sigma Gate, AlphaGate MKII, EasyGate NG, Mechanical Gates), barriers and screen walls, and checkout solutions (SCO TwinFlow for simultaneous self-checkout, CCO CheckMate for staffed checkouts). The Phygrid digital solutions suite provides omnichannel retail capabilities including appointment booking, click & collect, digital menu boards, digital signage, endless aisle, food ordering, lift & learn, mobile POS with clienteling, people counter, RFID self-checkout, reverse vending machines, scan & go, selfie mirror, shoe sizing (via Volumental), smart fitting rooms, smart recycling bins, tasks, and sensor analytics. Sesame serves as the core loss prevention platform while Phygrid products form an integrated ecosystem enabling retailers to manage customer flow, inventory, and personalized experiences across all channels.

Differentiator

Problem solved

Functional benefit

Products and services

• Sesame Solution IoT-powered retail stock loss prevention system that integrates exit gates, checkouts, POS systems and Xovis 3D sensors to verify customer payments in real time and trigger secure exit-gate opening for verified shoppers. Designed for major grocery and retail chains.
• SigmaGate Smart Security Gate Advanced smart security gate with sliding doors that retract into the panel, in-built status LEDs, illuminated engraved glass panels, stainless steel finish with custom colouring, and mechanical panic breakout for emergency evacuation. Sold to retailers for entrance/exit loss prevention.
• AlphaGate MKII Security Gate Safety-focused security gate for store entrances and exits with panic break-out, child-safe sensor, fire alarm integration, LED illuminated glass panels and configurable trigger mechanisms. Targeted at retailers needing code-compliant safe egress.
• EasyGate NG Automatic Gate Economical automatic gate securing shop entrances from backflow with LED flow indicators, sensor-triggered alarm, mechanical panic breakout and customisable colour finishes. Sold to retailers seeking low-cost entry/exit control.
• Mechanical Gates Manual gates providing cost-effective access and customer-flow control with configurable arm options, panic function for emergency backflow and durable mechanical design. Targeted at retailers needing simple entry/exit control.
• Barriers & Screen Walls Configurable barriers and screen walls used to control customer flow, partition key areas, funnel shoppers to gates, fence in self-checkout zones and create one-way traffic. Sold to retailers.
• Automatic Checkout Closer (ACC) Automatic checkout gate arm remotely controlled by cashier or via POS connection, with adjustable panic force, 0-180 degree operation, compact design and automatic reset after panic release. Sold to retailers for checkout flow control.
• SCO TwinFlow Self-Checkout Self-checkout solution for large purchases with a divided bagging area separated by an automatic arm and an independent conveyor belt, enabling a second shopper to scan while the first bags. Marketed as 40% faster throughput per lane. Sold to retailers.
• CCO CheckMate Staffed Checkout Traditional staffed checkout with a dual-bagging area divided by two automatic arms, ergonomic straight infeed and built-in swivel chair. Allows one operator to service up to three customers simultaneously. Sold to retailers.
• Phygrid Self-Checkout Comprehensive user-friendly self-service checkout platform applicable across fashion, grocery and other retail verticals. Reduces wait times and frees staff for higher-value customer service. Sold to retailers via the Phygrid suite.
• Phygrid Sensor Analytics Analytics platform that leverages data from 3D sensors and overhead cameras to deliver retail operational insights including footfall, customer flow and loss prevention event data. Sold to retailers for in-store analytics.
• Phygrid Appointment Booking Comprehensive scheduling solution integrating with Phygrid Digital Signage and Queue Management to manage appointments, display real-time schedules and wait times, and send personalised welcome messages. Sold to retailers via the Phygrid suite.
• Phygrid Click & Collect Solution for managing online order pickups with options including staff handoffs, automated lockers and robotic retrieval systems, plus automated reminders and pickup time-slot booking. Sold to retailers via the Phygrid suite.
• Phygrid Digital Menu Board Digital menu display solution for quick-service restaurants and coffee shops with dynamic content updates, dayparting, centralised platform management and promotional highlighting. Sold to food-service retailers.
• Phygrid Select & Collect Specialised digital Click & Collect solution for bulky goods with curbside and in-store pickup options, often deployed as a self-service kiosk to reduce labour costs, increase basket size and decrease cart abandonment. Sold to retailers.
• Phygrid Digital Signage Dynamic visual communication platform with animated templates, flexible scheduling based on time/date/weather and integration with Phygrid Queue Management for personalised content. Sold to retailers via the Phygrid suite.
• Phygrid Endless Aisle Digital solution providing access to the full product catalog via in-store kiosks or tablets, empowering staff to showcase out-of-stock items and enabling tracking of online sales originating in-store. Sold to retailers.
• Phygrid Food Ordering Multi-channel digital food ordering solution featuring kiosk ordering with payment terminals, QR code and NFC table ordering, mobile app integration, pre-order pickup, real-time order notifications and an employee interface. Sold to food-service retailers.
• Phygrid Lift & Learn Interactive product discovery solution where customers lift items to receive detailed information, comparisons and recommendations on nearby digital displays, with comparative insights and upsell opportunities. Sold to retailers.
• Phygrid Mobile POS with Clienteling Mobile point-of-sale solution that gives store employees access to customer profiles, past purchases, preferences, product information and loyalty integration, enabling transactions anywhere in the store. Sold to retailers.
• Phygrid People Counter Footfall analytics using advanced stereoscopic sensors that capture three-dimensional images to accurately differentiate individuals from objects and shadows. Integrates with Phygrid queue management and appointment booking for real-time occupancy monitoring. Sold to retailers.
• Phygrid RFID Self-Checkout RFID-enabled self-checkout solution for fashion retail that uses RFID for efficient item scanning and inventory management in a design suited to fashion store aesthetics. Sold to fashion retailers via the Phygrid suite.
• Phygrid Reverse Vending Machines Reverse vending solution integrating Tomra RVM hardware with the Phygrid digital platform and loyalty programs, with digital signage education, QR code rewards and app promotion for recycling incentives. Sold to retailers.
• Phygrid Scan & Go Mobile checkout solution that lets customers scan products and pay from a mobile device via QR code in browser. Integrates with Apple Pay and Google Pay, plus Phygrid digital signage and inventory management. Sold to retailers.
• Phygrid Selfie Mirror Interactive selfie capture experience for brand engagement. Customers take high-quality selfies with WhatsApp sharing for data collection and loyalty program growth. Sold to retailers.
• Phygrid Shoe Sizing (Volumental) 3D foot scanning technology via Volumental partnership that analyses over 200 data points for precise measurements, creating unique foot profiles for personalised shoe recommendations and integrating with Phygrid inventory and loyalty programs. Sold to footwear retailers.
• Phygrid Smart Fitting Rooms Interactive fitting room with touchscreens displaying items brought in alongside personalised recommendations, integrated RFID loss prevention, and Phygrid Mobile integration for real-time inventory checks and staff fulfillment. Sold to fashion retailers.
• Phygrid Smart Recycling Bins Smart recycling solution with scales to weigh recyclables, loyalty program integration for rewards, digital signage for environmental impact education, and QR code scanning for reward claims. Sold to retailers.
• Phygrid Tasks Comprehensive task management app for store employees that streamlines omni-channel processes. Integrates with Phygrid clienteling, queue management, appointment booking and mobile POS, with order fulfillment, customer profile access and real-time notifications. Sold to retailers.

Quantifiable outcome

• 25% average reduction in stock loss for customers
• +4 more outcomes

Named customers10 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration15 records

AI capability15 records

Feature9 records

Partnerships

Six partnerships are on record, tiered core and minor.

• ITAB GroupcoreChannel Partner/ Reseller/ DistributorITAB is a Swedish retail solutions company providing modern store innovations including fixtures, fittings, entrance gateways, and lighting. Radford is the exclusive Australian and New Zealand distributor of ITAB's Sigma Gate and loss prevention hardware products. The partnership involves supplying, integrating, commissioning, and supporting ITAB hardware and software platforms across national retailer deployments. ITAB news (Nov 2025) also referenced a separate partnership to deliver loss prevention solutions to an Australian grocery chain covering 500+ stores with potential extension to 900+ stores.
• PhygridcoreTechnology or IntegrationPhygrid provides digital retail solutions integrated into Radford's product portfolio. Products include Digital Signage, Queue Management, People Counter, Click & Collect, Appointment Booking, Mobile POS with Clienteling, Lift & Learn, Endless Aisle, Food Ordering, Scan & Go, Self-Checkout, RFID Self-Checkout, Smart Fitting Rooms, Smart Recycling Bins, Tasks, Select & Collect, Reverse Vending Machines (with Tomra), and Selfie Mirror. Phygrid solutions are sold and distributed through Radford's ANZ network.
• Recom Electrical Services Pty LtdminorImplementation/ SI/ Consulting PartnerNational electrical and telecommunications organisation with over 250 technicians nationally across NSW, VIC, QLD, TAS, SA, and WA, specialising in the retail sector. Provides installation services supporting Radford's national retail deployments.
• TardisminorImplementation/ SI/ Consulting PartnerNew Zealand owned and operated company since the 1990s, providing electrical, data systems, and telecommunications services. Head office in Christchurch with representatives across New Zealand regions (Auckland, Wellington, Nelson, Dunedin, Invercargill) for nationwide service.
• Rollout GroupminorImplementation/ SI/ Consulting PartnerAustralian-based retail services specialist providing end-to-end solutions for large-scale store transformations and technology implementations. Offers turnkey services covering design, statutory approvals, logistics, and installation for live retail environments. Works with major blue-chip retailers on store refurbishments, loss prevention upgrades, and national digital infrastructure deployments.
• XoviscoreTechnology or IntegrationXovis manufactures the 3D stereo vision sensors used in Radford's Sesame loss prevention solution. Xovis sensors have been utilised in airports, retail, museums, and public transport since 2011, monitoring millions of people daily with 99%+ accuracy while maintaining customer privacy.

Scale indicators9 records

Recent moves6 records

Expansion highlights4 records

Emerging players

• Trigo: Computer-vision platform for frictionless checkout and retail loss prevention. Emerging player in grocery shrink reduction through ceiling-mounted AI cameras, with partial overlap to Radford's 3D-sensor-based Sesame platform.
• Standard AI: AI-powered computer vision platform for autonomous retail checkout and loss prevention. Emerging player with overlapping computer-vision technology addressing self-checkout shrink, but focused on autonomous store experiences rather than existing-store retrofit like Radford's Sesame.

Broad incumbents

• ITAB Group: Swedish retail solutions company providing store fixtures, entrance gateways, lighting, and loss-prevention hardware (including Sigma Gate). Acts as Radford's principal supplier and exclusive partner, while also being a broader incumbent in retail technology that could directly serve ANZ markets.
• Avery Dennison: Global provider of RFID tags and retail intelligence solutions. Broader incumbent in retail loss prevention via RFID-based inventory and shrinkage visibility, with deeper international scale and a more diversified product portfolio than Radford.

Direct peers

• Nedap Retail: Dutch provider of RFID-based retail loss prevention and inventory visibility solutions. Direct peer serving grocery and apparel retailers globally with comparable IoT-enabled hardtag and overhead EAS systems.
• Everseen: AI-powered computer vision loss-prevention platform focused on self-checkout shrink reduction. Direct competitor addressing the same self-checkout theft problem Radford's Sesame platform targets with computer vision at the exit gate.
• Checkpoint Systems: Global market leader in retail loss prevention, RF/EAS tags, and source tagging. Direct competitor to Radford in the same product category, serving similar Tier-1 grocery and retail customers with loss-prevention hardware and software solutions.
• Sensormatic Solutions: Johnson Controls-owned provider of retail loss prevention, source tagging, and shopper analytics. Direct competitor with global scale across grocery, apparel, and DIY retailers using EAS and computer vision technology.
• Gunnebo Group: Global provider of entrance control solutions including security gates, turnstiles, and speed gates for retail and transit. Direct competitor in the smart security gate category that Radford distributes (Sigma Gate, AlphaGate) and operates in adjacent verticals like transit and public venues.

Regional players

• ControlTek: US-based retail loss prevention integrator offering EAS, RF tags, and security hardware solutions. Regional peer operating predominantly in North America with comparable loss-prevention integration services but without the ANZ focus.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/radford-retail-solutions-pty-ltd

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Radford Retail Solutions Pty Ltd