What SE Healthcare does

Joy Metrics (formerly SE Healthcare) is a Charleston, US-based private software company founded in 2020 that sells a predictive workforce intelligence platform to healthcare organizations. The platform combines validated clinician self-assessment data with ambient operational workload signals pulled from existing hospital systems to surface burnout and fatigue risk by department, role, and tenure before those conditions manifest as turnover, safety incidents, or patient experience deterioration. The product portfolio includes a core Joy Metrics platform, two role-specific modules (Nurse Burnout Prevention and Physician Burnout Prevention), and the R.I.S.E Workshops program for resilience and leadership training. Recent enhancements — 90-Day Burnout Measurement Dashboards, an expanded evidence-based Nurse Microlearning Library, and the SE Cares AI Assistant — extend the platform into ROI-tracking and conversational insight delivery, and a 2025 collaboration with Mayo Clinic provides clinical validation for the predictive analytics layer.

The company monetizes through subscription-based enterprise licensing sold on annual or multi-year terms, with quote-based pricing calibrated to health system size, clinician count, and module scope. Go-to-market is enterprise field sales targeting health-system C-suite, HR, and clinical leadership, supported by content-driven demand generation (website, blog, The Shift podcast, resource center) and a demo-request conversion path. Named enterprise customers include the American Nurses Association, Penn Medicine, Norman Regional Health System, and Good Samaritan. The company is privately held with no disclosed funding rounds, revenue figures, or headcount data in the source materials.

Name

SE Healthcare

Legal name

Joy Metrics

Website

https://sehealthcaresolutions.com

Company type

Private

Founded year

2020

Operating status

Operating

Short description

Joy Metrics (formerly SE Healthcare) sells a predictive workforce intelligence platform that combines clinician assessments with operational workload signals to identify burnout risk in healthcare systems, serving nurse, physician, and executive buyer segments via enterprise subscriptions.

Ownership category

akta.pro rank

Product category

Healthcare Workforce Analytics Software

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Health Services (8000)

akta.pro primary industry

Risk Stratification, Early Warning Scores & Predictive Analytics (HLACAGAE)

Keywords

• Clinician burnout prevention
• Workforce intelligence platform
• Predictive workforce analytics
• Healthcare burnout software
• Clinician wellness analytics

Headquarters

HQ city

Charleston

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations

Revenue model

1. Subscription-Based Platform Licensing: Healthcare organizations subscribe to the Joy Metrics platform on an annual or multi-year basis, gaining access to burnout measurement dashboards, microlearning content, AI assistant capabilities, and ongoing analytics and reporting. The subscription model provides recurring revenue with enterprise contract values.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

SE Healthcare (now Joy Metrics) provides a predictive workforce intelligence SaaS platform that measures clinician burnout risk by combining validated self-assessment data with ambient operational workload signals from existing hospital systems. The platform delivers role-specific modules for nurses and physicians, an evidence-based microlearning library, executive dashboards, and the SE Cares AI Assistant, sold via annual enterprise subscriptions to health systems and healthcare organizations.

Product overview

Joy Metrics (formerly SE Healthcare) offers a unified workforce intelligence platform focused on clinician burnout prevention and retention. The core platform delivers predictive workforce analytics through measurement dashboards that track burnout risk by department, role, and tenure. The portfolio includes two specialized programs: the Nurse Burnout Prevention Program and the Physician Burnout Prevention Program, both providing role-specific insights and interventions. R.I.S.E Workshops add leadership and resilience training capabilities. Recent enhancements include 90-Day Burnout Measurement Dashboards for time-bounded progress tracking, an expanded Nurse Microlearning Library for rapid learning delivery, and the SE Cares AI Assistant for conversational access to well-being insights. The platform integrates operational workload signals with clinician assessments for comprehensive workforce health visibility.

Differentiator

Problem solved

Functional benefit

Products and services

• Joy Metrics Platform Predictive workforce intelligence platform that gives health system leaders ongoing insight into clinician experience, burnout risk, key drivers, and actionable interventions, combining validated clinician assessment with operational workload signals from existing hospital systems.
• Joy Metrics for Nurses (Nurse Burnout Prevention Program) Nurse-specific burnout measurement and intervention program designed for the realities of nursing work, providing burnout risk insights by department, role, and tenure and pairing them with practical clinician-relevant microlearning for frontline nurses.
• Joy Metrics for Physicians (Physician Burnout Prevention Program) Physician-focused burnout measurement and intervention program that respects clinical workflows, providing specialty-specific burnout driver analysis and targeted reduction strategies for attending physicians, residents, and hospitalists.
• R.I.S.E Workshops Practical, workshop-based resilience and leadership training program that strengthens clinical teams and managers through skill development in resilience and leadership, sold as an adjunct to the Joy Metrics platform subscription.

Quantifiable outcome

• 86% of participants incorporate burnout-reduction strategies in professional and personal lives
• +2 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability5 records

Feature5 records

Partnerships

One partnership is on record.

• Mayo CliniccoreStrategic or Co-development Partner · 1 January 2025Joy Metrics announced a collaboration with Mayo Clinic to advance predictive workforce analytics for clinician fatigue risk. The partnership is designed to help health systems translate workforce data into earlier, more targeted support before fatigue-related disruption shows up in turnover, safety risk, or patient experience. Mayo Clinic provides clinical expertise and validation to enhance the platform's predictive capabilities for identifying clinician fatigue risk.

Scale indicators3 records

Recent moves7 records

Expansion highlights4 records

Emerging players

• Modern Health: Global mental-health benefits platform with employer-focused deployment model including healthcare customers. Partial overlap on burnout intervention content and employer buyer overlap.

Direct peers

• Perceptyx: Employee-listening and burnout-measurement platform with growing penetration in healthcare. Comparable predictive analytics approach, deployment model, and cross-industry workforce intelligence positioning.
• symplr: Healthcare-specific workforce operations platform covering credentialing, scheduling, and governance sold into the same health-system enterprise buyers. Adjacent in workforce intelligence and competes for the same CIO/CHRO wallet.
• Press Ganey: Long-standing leader in healthcare workforce and patient experience analytics, used widely across U.S. health systems for clinician engagement and burnout measurement. Closely aligned with Joy Metrics on buyer (health-system leadership), analytics methodology, and enterprise sales motion.
• NRC Health: Healthcare human-experience analytics provider selling workforce insights and engagement benchmarking into health systems. Competes directly with Joy Metrics on the workforce intelligence category and similar enterprise customer base.

Broad incumbents

• Limeade: Employee well-being and engagement platform serving multi-industry employers including healthcare systems. Comparable buyer persona (HR/people leaders) but broader category scope than Joy Metrics.
• Headspace Health: Mental health and wellness platform (Headspace plus Ginger) that includes clinician-facing burnout support. Competes as a broader wellbeing bundle versus Joy Metrics' focused burnout analytics offering.
• Virgin Pulse: Enterprise employee wellbeing and engagement platform with established healthcare employer customers. Competes on broader wellness positioning rather than burnout-specific predictive analytics.
• Lyra Health: Mental-health benefits platform serving large employers including health systems. Overlaps with Joy Metrics on burnout support but bundles therapy, coaching, and EAP into a single benefits contract.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/sehealthcare

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SE Healthcare