Relationships Australia Canberra & Regions

What Relationships Australia Canberra & Regions does

Relationships Australia Canberra & Regions (RACR) is an independent, secular, not-for-profit community services organisation incorporated in the Australian Capital Territory and operating across the ACT, Murrumbidgee and southern New South Wales. Its core offering is a broad portfolio of counselling, mediation and family support services delivered through three direct offices (Canberra headquarters, Wagga Wagga regional headquarters and a Deakin program site) plus three headspace lead-agency centres in Wagga Wagga, Batemans Bay and Narooma. RACR serves individuals, couples, families, children aged 5-18, young people aged 12-25, rural communities, First Nations peoples, LGBTQIA+ clients, people with disability and corporate EAP clients.

The service catalogue spans relationship and separation counselling, family and property/financial mediation, supervised children's contact services and changeovers, men's behaviour change group programs, women's intimate-partner-violence recovery programs (including Women: Reclaim delivered with Wagga Women's Health Centre), trauma counselling under the National Redress Scheme, coronial counselling funded by ACT Health, forced-adoption support, Find & Connect services for Forgotten Australians and Former Child Migrants, rural outreach across the Riverina, and an Employee Assistance Program delivered through workplace partnerships. The only proprietary digital asset described is the Family Connect online interactive program, which targets four family-relationship skills and functions as a complement to in-person service delivery. Technical differentiators centre on the trauma-informed, QIP-accredited service model rather than on technology platforms.

RACR operates a hybrid revenue model combining multi-year government grants (ACT Health, Department of Social Services, Department of Communities and Justice), sliding-scale fee-for-service payments tied to client income bands, fixed-fee unit pricing for supervised contact services, EAP contracts with employer partners, and donations. The organization holds QIC Health and Community Services Standards 7th Edition accreditation through Quality Innovation Performance and is affiliated with the Australian Children's Contact Services Association. No parent company, subsidiaries, funding rounds, M&A activity or leadership transitions are disclosed in the input data.

Name

Relationships Australia Canberra & Regions

Legal name

Relationships Australia Canberra & Region Incorporated

Website

https://racr.org.au

Company type

Private

Operating status

Operating

Short description

Relationships Australia Canberra & Regions is an ACT-based not-for-profit delivering counselling, mediation, family support, youth headspace services and workplace EAP programs across the ACT, Murrumbidgee and southern New South Wales.

Ownership category

akta.pro rank

Product category

Community & Family Support Services

NAICS

Other Individual and Family Services (624190), Individual and Family Services (6241), Child and Youth Services (624110)

SIC

Services-Social Services (8300)

akta.pro primary industry

Mental Health & Crisis Support Services (BPAGAEAH)

akta.pro secondary industry

Family Resource Centers & Wraparound Support Services (EDACALAH)

Keywords

• Family counselling services
• Relationship mediation
• Community support services
• Domestic violence support
• Employee assistance programs

Headquarters

HQ city

Central Coast

HQ country

Australia

HQ region

Oceania

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Government Funding: Core funding from government sources including ACT Health (Coronial Counselling), Department of Social Services (Redress Support), and Department of Communities and Justice (Safer Pathways for Men).
2. Fee for Service: Sliding scale fees for counselling, Rural Support services, and Children's Contact Service based on income bands. Provides accessibility for all people.
3. Employee Assistance Program: EAP services provided to staff of partnership workplaces at no cost to the employee (employer-funded benefit).

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Relationships Australia Canberra & Regions (RACR) is an independent not-for-profit community services organisation delivering a comprehensive portfolio of relationship, family and wellbeing services. Core offerings include counselling, family and property/financial mediation, separation support, supervised children's contact services, domestic and family violence programs (Men's Behaviour Change, Women: Reclaim, Safer Pathways for Men), trauma-informed support (Coronial Counselling, Redress Support, Forced Adoption Support), youth mental health through headspace partnerships, rural outreach and Employee Assistance Programs for workplaces. Services are delivered in-person across ACT, Murrumbidgee and southern NSW, complemented by digital resources such as the Family Connect online program.

Product overview

Relationships Australia Canberra & Regions (RACR) is a not-for-profit community services organization offering a comprehensive portfolio of counselling, mediation, and support services. The organization operates a single integrated service delivery model with distinct programs including family and relationship counselling, family dispute resolution and mediation services, children's contact services, family violence support programs (including Men's Behaviour Change and Women's programs), Employee Assistance Program services, specialized trauma counselling (Coronial, Redress, Forced Adoption), youth mental health services through headspace partnerships, and community support programs including Rural Support and Find & Connect. Services are delivered across ACT, Murrumbidgee, and southern NSW regions, with physical offices in Canberra and Wagga Wagga plus outreach capabilities. The organization also provides digital resources including the Family Connect online program.

Differentiator

Problem solved

Functional benefit

Products and services

• Counselling Safe and confidential counselling services for individuals, couples, and families experiencing personal challenges, relationship difficulties, grief, trauma, or mental health concerns. Fees charged on a sliding scale based on income.
• Building Better Relationships Group program designed for partners to build connection and develop skills to cope positively with relationship stressors.
• Domestic & Family Violence Support Services helping couples and families who have experienced, witnessed, or committed violence or abuse to bring about positive change and better manage conflict.
• Family Mediation Mediation for separated couples to reach agreements regarding their children, reduce conflict, negotiate outcomes, and develop techniques to handle future disputes.
• Separation Counselling Support for individuals and families navigating the emotional and practical challenges of relationship separation.
• Property & Financial Mediation Mediation helping separated couples negotiate a mutually agreed outcome regarding division of property or finalisation of financial affairs.
• Children's Contact Service Facilitates contact between young people and their families following separation, providing a safe and supported environment for supervised visits and changeovers. Set fees per 3-month period per party.
• Counselling for Children & Young People Counselling sessions for children and young people aged 5-18 years providing a safe space to express feelings, build resilience, and learn healthy coping strategies for challenges including parental separation, grief, and anxiety.
• headspace Early intervention mental health services for young people aged 12-25, providing mental health, physical health, work and study support, and alcohol and other drug services. RACR is the lead agency for headspace locations in Wagga Wagga, Batemans Bay, and Narooma.
• Men's Behaviour Change 16-week group program supporting users of violence to recognise and cease their behaviour and develop respectful, non-coercive relationships. Includes individual support and runs alongside family support services.
• Women: Reclaim Eight-week group program providing a safe and supportive environment for women who have experienced intimate partner abuse or violence to develop skills to move forward in their lives. Delivered in partnership with Wagga Women's Health Centre.
• Safer Pathways for Men Free localised support and case coordination for men who have experienced recent domestic and family violence, providing telephone support services across Wagga, Griffith, Albury, and the South Coast. Funded by Department of Communities and Justice.
• Employee Assistance Program Confidential support to staff members from partnership workplaces, offering individual counselling on stress management, resilience building, work-life balance, and relationship matters. Delivered through workplace partnerships.
• Coronial Counselling Free counselling and support for bereaved families, friends and community members following a death under investigation by the ACT Coroners Court, including liaison, emotional support, and trauma counselling. Funded by ACT Health.
• Redress Support Trauma-informed support for individuals who experienced sexual abuse in an institutional setting as a child, providing counselling and guidance through the National Redress Scheme application process. Funded by the Department of Social Services.
• Forced Adoption Support Free and confidential support services for mothers, fathers, adopted persons and other family members impacted by forced adoption between 1940-1970, including counselling, family searching, and reconnection support.
• Find & Connect Personalised and trauma-informed support for Forgotten Australians and Former Child Migrants to help them understand their trauma, trace their history, and reconnect with loved ones.
• Rural Support Outreach support services provided across the Riverina to support rural families and communities, helping to strengthen connections and build resilience through linking with community services. Sliding scale fees based on income.
• Family Connect Online interactive resource helping families connect and support one another through four key skills: Listening, Appreciation, Emotional and Self-responsibility. Includes printable resources for offline use.
• Senior Relationship Services Support for ageing Australians and their families to have difficult conversations and discuss important life decisions.
• Gambling Support Free and confidential support for people experiencing harm, or concerned for someone experiencing harm, as a result of gambling.

Segments8 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Three partnerships are on record, tiered core.

• headspace NationalcoreStrategic or Co-development PartnerRACR is the lead agency for three headspace locations in Wagga Wagga, Batemans Bay, and Narooma. headspace provides early intervention mental health services to young people aged 12-25 for mental health, physical health, work and study support, and alcohol and other drug services.
• Wagga Women's Health CentrecoreStrategic or Co-development PartnerDelivers the Women: Reclaim group program in partnership with Wagga Women's Health Centre, providing support for women who have experienced intimate partner abuse or violence.
• Australian Children's Contact Services AssociationcoreStrategic or Co-development PartnerAffiliated with ACCSA and operates in line with the Attorney-General's Department Children's Contact Services Guiding Principles for Good Practice.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Anglicare Australia: Federated network of Anglican community-services agencies delivering counselling, family support, and homelessness services across Australia. Comparable service categories but with a faith-based orientation and broader social-services scope.
• Uniting (UnitingCare): Large NSW/ACT community-services provider with a much broader portfolio than RACR (aged care, disability, homelessness, family services, counselling). Overlaps with RACR on family and DV support but operates as a multi-vertical incumbent rather than a federation specialist.
• Centacare (CatholicCare): Network of Catholic social-services agencies providing counselling, family support, and mediation across Australia. Highly comparable service offerings with overlapping government funding relationships, though larger and broader than RACR.

Emerging players

• Lifeline Australia: National crisis-support and suicide-prevention NFP. Partial overlap with RACR's crisis and trauma counselling (Coronial Counselling, Redress) but focused on phone/digital crisis intervention rather than ongoing family therapy.

Direct peers

• Relationships Australia Western Australia: Western Australian affiliate providing counselling, mediation, and family support services. Comparable federated operating model with a distinct state-level geographic remit.
• Relationships Australia Queensland: Queensland state affiliate providing counselling, mediation, and family relationship services. Highly comparable in federated structure, service categories, and reliance on Commonwealth family-services funding.
• Relationships Australia NSW: Sister state affiliate of the Relationships Australia federation delivering counselling, mediation, and family support across NSW. Directly comparable in service mix and federated operating model, though with broader NSW geographic reach than RACR's southern focus.
• Relationships Australia Victoria: Victorian state affiliate of Relationships Australia offering the same core portfolio of counselling, family dispute resolution, children's contact services, and family-violence programs — the most direct operational peer to RACR outside the ACT/NSW region.
• Relationships Australia South Australia: South Australian affiliate delivering relationship counselling, family mediation, and FDV programs. Comparable in scale and operating model, with similar exposure to state-level government funding.
• Relationships Australia Tasmania: Tasmanian state affiliate of Relationships Australia offering the federation's standard suite of relationship and family services. A smaller-scale but operationally analogous peer.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/RelateRACR
• LinkedInlinkedin.com/company/relationships-australia-canberra-and-region
• Instagraminstagram.com/relationshipsaus.cbrregion

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Relationships Australia Canberra & Regions