Relationships Australia SA

What Relationships Australia SA does

Relationships Australia South Australia (RASA) is a secular, not-for-profit community organisation founded in 1950 that delivers relationship and family support services across South Australia. Its service portfolio spans Family Relationship Centres, family and relationship counselling, Family Dispute Resolution, Children and Parenting Support, family violence programs (including Reset2Respect and AVERT), gambling help, forced and post-adoption support, donor conception support, aged-care counselling (SEW), victims-of-crime counselling (rebuild), and Ngartuitya Family Group Conferencing. The organisation also operates the GOM Central online resource for care-leavers and a Knowledge Hub of articles and tools. RASA is a member of the national Relationships Australia Federation and employs 383+ paid staff plus 153 volunteers (82% female, 28% overseas-born, 21%+ from CALD backgrounds), with a leadership team led by CEO Claire Ralfs.

Underlying technology is modest but deliberately multi-modal: a Telehealth platform supports remote counselling alongside telephone and in-person delivery; the website is available in 10+ languages (English, Arabic, Mandarin/Cantonese, Greek, Italian, Korean, Panjabi, Serbian, Thai, Vietnamese) with interpreter services delivered via The Hello Co covering rare and emerging languages; and a portfolio of proprietary evidence-based digital tools — Family Doors (universal family-safety screening framework), My Safety Planner (youth suicide/self-harm safety planning), SQUARE (suicide prevention resource), AVERT Family Violence (training package) and Let's Connect Game (parent-child connection tool). There is no disclosed AI/ML capability; tooling centres on evidence-based frameworks and accessible self-service content. Service delivery is anchored by 7 permanent offices (Adelaide City, Elizabeth, Hindmarsh, Marion, Port Adelaide, Berri, Port Augusta, Mount Gambier) and outreach across 12+ regional/rural corridors, plus Telehealth and phone delivery.

The business model is primarily government-funded: the majority of revenue comes from Federal (Attorney-General's Department, Department of Social Services) and State (Department of Human Services SA, SA Health, Department for Child Protection) grants, supplemented by Adelaide PHN funding (Local Link) and a gambling-help partnership with the Gamblers Rehabilitation Fund. Many client-facing services are free at point of use or income-based on a sliding scale. A second revenue stream is fee-based training and professional development through the Australian Institute of Social Relations (AISR), which sells nationally recognised qualifications and the proprietary tools into the health, family law and community-services sectors. The customer base is highly diversified across families, couples, individuals, children/youth, seniors, Aboriginal and Torres Strait Islander peoples, multicultural communities, LGBTQIA+ people and people with disability; RASA reports reaching 30,574 individuals and delivering 10,885 community activities, with 94% client satisfaction and 97% feeling heard and understood.

Name

Relationships Australia SA

Legal name

Relationships Australia South Australia

Website

https://rasa.org.au

Company type

Private

Founded year

1950

Operating status

Operating

Headcount range

251–500 employees

Short description

Relationships Australia SA is a secular, not-for-profit founded in 1950 that delivers family, relationship and counselling services across South Australia through 7 offices, regional outreach, and Telehealth, funded primarily by Federal and State Governments with a fee-based training arm (AISR).

Ownership category

akta.pro rank

Product category

Community and family relationship services

NAICS

Individual and Family Services (6241), Child and Youth Services (62411), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Social Services (8300)

akta.pro primary industry

Family & Parenting Support Services (BPAGAEAC)

akta.pro secondary industries

Family & Parent Support Services (Parent Coaching, Advocacy) (EDAJALAK), Family Resource Centers & Wraparound Support Services (EDACALAH)

Keywords

• Family relationship counselling
• Family dispute resolution
• Mediation services
• Children parenting support
• Gambling help services

Headquarters

HQ city

Adelaide City (Central)

HQ country

Australia

HQ region

Oceania

Offices8 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Government Funding: The majority of funding is provided through Federal and State Governments. Services include Family Relationship Centres, Family Dispute Resolution, children and parenting support, family violence services, and gambling help services.
2. Client Fees: Many services are provided free of charge or at a modest fee, depending on the client's ability to pay. A sliding scale fee guide is provided based on income.
3. Training and Education: The Australian Institute of Social Relations provides fee-based community services training and nationally recognized qualifications for the health, family law and community services sectors.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

Relationships Australia SA delivers relationship and family support services across South Australia, including individual, couple and family counselling, family dispute resolution (mediation), children and parenting programs, family violence intervention, gambling help, adoption-related support, eldercare counselling, and youth transition resources. Services are funded primarily by Federal and State Governments and provided through 7 offices, telehealth, phone, and outreach across metropolitan, regional and rural South Australia. The organization also operates the Australian Institute of Social Relations, a training division offering fee-based community services training and proprietary tools such as Family Doors, AVERT Family Violence and SQUARE.

Product overview

Relationships Australia SA offers a comprehensive portfolio of relationship support services including counselling, mediation, family dispute resolution, and group workshops. The organization operates through distinct service lines: core counselling and family services (Family Relationship Centres, Family Dispute Resolution, Family and Relationship Counselling, Reset2Respect), specialized support programs (Gambling Help, Forced Adoption Support, Donor Conception Register), children's and parenting services (Children and Parenting Support, Ngartuitya Family Group Conferencing), and online resources (GOM Central, Knowledge Hub). The Australian Institute of Social Relations serves as the training and education division providing professional development tools including Family Doors, AVERT Family Violence, SQUARE suicide prevention, and Let's Connect Game. Services are delivered in-person across 7 offices in South Australia and via RASA Telehealth.

Differentiator

Problem solved

Functional benefit

Brands

• Australian Institute of Social Relations (AISR): The training and education division of Relationships Australia SA providing high-quality, accessible and cost-effective community services training for new and experienced learners.
• Family Doors
• My Safety Planner
• Let's Connect Game
• AVERT Family Violence
• SQUARE
• Reset2Respect
• Ngartuitya Family Group Conferencing
• GOM Central

Products and services

• Family Relationship Centres Family Relationship Centres provide information and confidential assistance to couples and families who are beginning new relationships, strengthening relationships, or separating.
• Family and Relationship Counselling Counselling for individuals, couples and families to adjust, repair and strengthen relationships.
• Family Dispute Resolution Confidential mediation to help families resolve conflicts arising from separation and parenting, as well as property or financial matters.
• Children and Parenting Support Service working in partnership with parents to build on family strengths to increase parenting confidence and family wellbeing.
• Reset2Respect An online program that helps men develop skills to behave safely in relationships and understand the impact of violence and abuse on others.
• Gambling Help Service Supports individuals, couples and families who are experiencing gambling harm and related issues.
• Ngartuitya Family Group Conferencing Enables families to make their own decisions about how they will work together to ensure their child's safety and promote wellbeing.
• Forced Adoption Support Services Free support service for people impacted by past forced adoptions, funded by the Australian Government Department of Social Services.
• Post Adoption Support Services Supports people affected by local and intercountry adoption in South Australia.
• Supporting Emotional Wellness in Aged Care (SEW) Counselling services for people living in residential aged care facilities in metropolitan Adelaide.
• Donor Conception Register Support Service Free, confidential support for donor-conceived people and people who donated, navigating changed donor conception laws in South Australia.
• rebuild: Counselling for Victims of Crime Specialist counselling services for victims of crime, including support under the National Redress Scheme.
• RASA Telehealth Remote counselling and support services delivered via telehealth, available alongside face-to-face services across South Australia.
• Group Workshops Programs covering parenting techniques, communication skills, and mental wellbeing practices, offered online and face-to-face throughout the year.
• Caring Dads Workshop for fathers who want to improve their relationship with their children and create a safe family environment.
• Tuning in to Kids Group workshop helping parents and carers develop skills in recognising, understanding and managing both their own emotions and the emotions of their child.
• Circle of Security Supports parents and caregivers who want to help their children form secure attachments during the early stages of development.
• Bringing Up Great Kids Explores parenting styles and play-based strategies with parents and carers to improve communication and support their child's wellbeing and development.
• GOM Central Online resource designed in collaboration with young people, supporting young people in South Australia transitioning from care to independence.
• Australian Institute of Social Relations (AISR) The training division of RASA providing high-quality, accessible and cost-effective community services training and nationally recognized qualifications for new and experienced learners.
• Interpreter Support Services Multilingual interpreter services across all RASA locations, delivered in partnership with The Hello Co to provide support in rare and emerging languages.

Quantifiable outcome

• 97% of people felt the service listened and understood their issues
• +3 more outcomes

Named customers2 records

Segments9 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

17 partnerships are on record, tiered core and major.

• Australian Government Attorney-General's DepartmentcoreOthersNational government partner providing federal funding for relationship services and family support programs.
• Australian Government Department of Social ServicescoreOthersFederal government department providing funding for social services including intercountry adoptee support and forced adoption services.
• Adelaide PHNcoreStrategic or Co-development PartnerPrimary Health Network providing funding and partnership for Local Link domestic, family and sexual violence program targeting GP practices in Adelaide's northern suburbs.
• Department of Human Services (SA)coreOthersState government department providing funding and partnership for community services.
• SA HealthcoreStrategic or Co-development PartnerState health department partnership for integrated health and community service delivery.
• Department for Child Protection (SA)coreStrategic or Co-development PartnerState government department partnership for child protection services including Ngartuitya Family Group Conferencing, Post Care Support Service, and Walking Together intensive family services.
• AnglicareSAmajorStrategic or Co-development PartnerCommunity organization partnership for collaborative service delivery in South Australia.
• Kornar Winmil Yunti Aboriginal CorporationmajorStrategic or Co-development PartnerAboriginal community organization partnership for culturally appropriate services for Aboriginal and Torres Strait Islander communities.
• Uniting Country SAmajorStrategic or Co-development PartnerRegional community services partnership for country South Australia.
• Women's Safety Services SAmajorStrategic or Co-development PartnerSpecialist family violence service partnership for coordinated response to domestic violence.
• La Trobe UniversitymajorStrategic or Co-development PartnerAcademic research partnership for evidence-based practice development. Formerly partnered with Deakin University.
• Relationships Australia FederationcoreStrategic or Co-development PartnerNational federation membership providing coordination across all Australian states and territories. Federation includes over 200 centres and 2,000 staff nationwide.
• The Hello ComajorTechnology or IntegrationInterpreter services provider offering advanced range of services including rare and emerging languages for RASA's multicultural services.
• National Disability Services (NDS)majorStrategic or Co-development PartnerProud organizational member, Australia's peak body for disability services.
• LGBTIQ+ Health AustraliamajorStrategic or Co-development PartnerAffiliate member, Australia's peak body for LGBTIQ health and wellbeing.
• Diversity Council AustraliamajorStrategic or Co-development PartnerActive member, independent not-for-profit peak body leading diversity and inclusion in the workplace.
• Gamblers Rehabilitation FundcoreOthersJoint initiative of Australian Hotels Association (SA), Clubs SA, Adelaide Casino and Government of South Australia funding gambling help services.

Scale indicators9 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• CatholicCare: Catholic-affiliated provider of family, relationship and counselling services operating across multiple Australian states. Directly comparable to RASA in counselling, family dispute resolution and children's services.
• AnglicareSA: South Australian community services organisation and an active RASA partner. Delivers overlapping family, community and social services to similar vulnerable populations in the same Adelaide and regional SA footprint.
• Relationships Australia (National Federation): National federation of which RASA is a member. Operates the same family and relationship services model across all other Australian states and territories, making it the closest structural peer though it is an umbrella rather than a single provider.
• Berry Street: Large Victorian family services organisation delivering family violence response, counselling, children's services and family preservation. Similar mission-driven model and overlapping child and family service portfolio, although primarily operating in a different state.
• Centacare Catholic Family Services: Faith-based provider of family, relationship and community services across multiple Australian states. Directly competes for similar government tenders and serves overlapping client cohorts including families, couples and individuals.
• Uniting Country SA: Regional South Australian community services partner of RASA providing family and community support. Comparable service portfolio in regional SA and a direct collaborator in joint outreach delivery.

Regional players

• Relationships Australia NSW: Federation counterpart delivering the same family relationship services, counselling and dispute resolution in NSW. Directly comparable service portfolio and governance model, differing only by state geography.
• Relationships Australia Victoria: Victorian member of the Relationships Australia Federation offering counselling, mediation and family services. Mirrors RASA's core service lines with the same training and screening tool philosophy in a different state.
• Relationships Australia Queensland: Queensland counterpart providing relationship counselling, family dispute resolution and children's services. Comparable not-for-profit, federation-aligned service model focused on a different Australian state.

Broad incumbents

• Lifeline Australia: National mental health and crisis support provider offering telephone and online crisis support. While focused on crisis intervention rather than ongoing family counselling, it overlaps significantly with RASA's mental health, suicide prevention (SQUARE) and family support services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@RelationshipSA
• Facebookfacebook.com/RelationshipsAustraliaSA
• LinkedInlinkedin.com/company/relationships-australia-sa
• Instagraminstagram.com/relationshipsaustraliasa

Revenue estimate

Valuation estimate

Number of profiles

Profiles15 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Relationships Australia SA