What Relationships Australia NSW does

Relationships Australia NSW (RANSW) is a non-profit company limited by guarantee, founded in 1948 as the National Marriage Guidance Council of Australia and renamed Relationships Australia in 1956. It is one of the constituent state organisations of the Relationships Australia federation and operates exclusively in New South Wales, delivering counselling, family dispute resolution and mediation, group workshops, professional training, school programs, and specialist trauma and domestic violence services through 21+ centres and outreach locations across metro, regional, and rural NSW, plus online and telephone channels (1300 364 277). Its service portfolio spans four pillars: core counselling (couples, family, individual, adolescent), mediation and family dispute resolution, tailored services (Domestic Violence Counselling, Children's Contact Service, Men's Behaviour Change Program, Wattle Place for institutional care survivors, Find and Connect, Forced Adoptions Support Service, National Redress Support Service, Forgotten Australians, Caber-ra Nanga Engage for Aboriginal and Torres Strait Islander communities), and group workshops plus professional training (Accidental Counsellor, Accidental Mediator, Effective Group Leadership, Tuning in to Kids/Teens). In FY2024/25 it supported 28,686 clients via 90,006 sessions, with services delivered in 32 languages.

The underlying technology is a digital service delivery platform that enables online counselling, online mediation, group workshops, and self-guided online courses (e.g., Kids in Focus, Prepare and Enrich), supplemented by digital accessibility tools (text resizing, high contrast, grayscale, readable fonts, language translation) and interpreter-supported multilingual delivery rather than machine translation. There is no public API, no proprietary AI/ML capability, and no software product being sold externally; technology is purely an internal/service-delivery enabler.

RANSW is funded primarily through Australian Government Department of Social Services, NSW Department of Communities and Justice, Legal Aid NSW, and four Primary Health Networks, with secondary revenue from sliding-scale fee-for-service counselling and mediation, and a smaller professional training/workshop revenue stream for organisations. Distribution is direct-to-consumer via telephone intake, with all bookings channelled through 1300 364 277, supported by a community-led GTM motion through referrals from government agencies, healthcare networks, and community organisations, and content marketing via the Knowledge Hub blog and social media. The organisation is governed by an independent Board chaired by Dr Stephen Hollings, with CEO Elisabeth Shaw (clinical and counselling psychologist) leading day-to-day operations, and no parent company, subsidiaries, or external equity ownership.

Name

Relationships Australia NSW

Legal name

Relationships Australia NSW

Website

https://relationshipsnsw.org.au

Company type

Private

Founded year

1948

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Relationships Australia NSW is a non-profit counselling, mediation, and family support organisation serving individuals, couples, and families across New South Wales through 21+ centres and online channels, funded primarily by government grants.

Ownership category

akta.pro rank

Headquarters

HQ city

Sydney

HQ country

Australia

HQ region

Oceania

Offices11 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Government Funding and Grants: Primary funding from Australian Government Department of Social Services, NSW Department of Communities and Justice, and various Primary Health Networks. Core operational funding supports subsidized service delivery.
2. Fee-for-Service Counselling and Mediation: Sliding scale fee structure for counselling, mediation, and Children's Contact Services. Government subsidized to ensure affordability.
3. Professional Training Services: Fee-based professional training programs including Accidental Mediator, Accidental Counsellor, and Effective Group Leadership workshops for organizations.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Relationships Australia NSW is a not-for-profit, community-based organization that provides relationship support services including individual, couples, family and adolescent counselling, family dispute resolution and mediation, and specialist domestic and family violence support. It complements these client-facing services with fee-based professional training for workplace clients and relationship-education programs delivered in schools.

Product overview

Relationships Australia NSW is a non-profit organisation offering a comprehensive suite of relationship support services across NSW. The portfolio consists of four main service pillars: (1) Core Counselling Services including Couples Counselling, Family Counselling, Individual Counselling, and Adolescent Family Counselling; (2) Mediation Services encompassing Family Dispute Resolution, Elder Mediation, and Access Family Mediation; (3) Specialized Support Services including Domestic Violence Counselling, Children's Contact Service, Men's Behaviour Change Programs, and Wattle Place for institutional care survivors; and (4) Group Workshops and Professional Training programs such as Tuning in to Kids/Tuning in to Teens, Accidental Counsellor/Accidental Mediator training, and school-based programs. Services are delivered both in-person at centres throughout NSW and online, with some programs available in multiple languages. The organization also provides educational online courses like Kids in Focus for separating families.

Differentiator

Problem solved

Functional benefit

Brands

• Wattle Place: Centre offering inclusive support for adults who experienced institutional or foster care as children, were impacted by forced adoption practices, or experienced institutional child sexual abuse.
• Neighbour Day

Products and services

• Individual Counselling One-on-one counselling service for adults in NSW seeking support for personal, emotional, or relationship issues. Delivered by qualified practitioners across 21+ centres and via phone/video.
• Couples Counselling Counselling for couples in NSW experiencing relationship difficulties, communication breakdowns, or conflict. Delivered by relationship specialists across centres and remotely.
• Family Counselling Counselling for families navigating conflict, transition, separation, or other family issues, delivered across NSW service centres.
• Adolescent Counselling Counselling service tailored for adolescents and their families, addressing relationship, family, and behavioural issues affecting young people in NSW.
• Mediation Services Mediation for separating couples, families, and other parties to resolve disputes around parenting, property, and arrangements outside of court. Delivered by accredited mediators across NSW.
• Family Dispute Resolution (FDR) Government-funded family dispute resolution service for separating parents, helping them reach agreement on parenting arrangements and other post-separation issues.
• Domestic and Family Violence Support Specialist support and counselling for people affected by domestic and family violence, including safety planning and referrals, delivered across NSW.
• Group Workshops and Programs Structured group education and skills-based workshops (e.g., for separating parents, relationship skills) delivered at NSW centres.
• Professional Training for Workplaces and Organizations Fee-for-service training programs for NSW employers and organizations covering relationship skills, family-friendly workplace practice, and supporting employees through family issues.
• School and Student Relationship-Education Programs Relationship-education programs delivered to NSW schools for primary and secondary students, addressing respectful relationships, adolescent relationship skills, and family/relationship topics.
• Family and Relationship Services (Government-Funded Program) Government-funded program providing free or low-cost relationship and family support services to the NSW community, including counselling, FDR, and related supports.

Quantifiable outcome

• 91% of people felt listened to and understood
• +4 more outcomes

Named customers8 records

Segments10 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

18 partnerships are on record, tiered core and minor.

• ACON Welcome Here ProjectcoreStrategic or Co-development PartnerPartnership to ensure all centres and premises are visibly welcoming and inclusive of LGBTIQ+ communities. Member of the initiative to promote inclusive services.
• Diversity Council AustraliacoreStrategic or Co-development PartnerRecognised as a Diversity Council Australia 2025-2026 Inclusive Employer, reflecting commitment to fostering an inclusive workplace.
• Australian Network on DisabilitycoreStrategic or Co-development PartnerSilver member promoting a more accessible and inclusive Australia where people with disability are valued as economic and social contributors.
• Pride in Health and WellbeingcoreStrategic or Co-development PartnerMember organization drawing on expertise for LGBTQIA+ inclusion in health and wellbeing services.
• LGBTIQ+ Health AustraliacoreStrategic or Co-development PartnerMember organization providing expertise for inclusive service delivery to LGBTQIA+ communities.
• DV WestminorStrategic or Co-development PartnerPartner organization working on domestic violence issues and support services.
• The Ethics CentreminorStrategic or Co-development PartnerPartnership for Moral Courage program - decision-making capability-building for high school students.
• Open Dialogue CentreminorStrategic or Co-development PartnerPartnership for mental health and relationship support approaches.
• Nikinpa Child and Family CentreminorStrategic or Co-development PartnerPartnership supporting Aboriginal and Torres Strait Islander families and children.
• Youth InsearchminorStrategic or Co-development PartnerYouth support organization partnership for young people's mental health and wellbeing.
• Settlement Services InternationalminorStrategic or Co-development PartnerPartnership supporting refugees and migrants with settlement services and community support.
• PACFAminorStrategic or Co-development PartnerPartnership with Psychotherapy and Counselling Federation of Australia for professional standards.
• Metro-AssistminorStrategic or Co-development PartnerCommunity services partnership for multicultural and community support.
• Sydney North Health NetworkcoreStrategic or Co-development PartnerPrimary Health Network partner for healthcare integration and community health programs in Northern Sydney.
• Hunter New England and Central Coast PHNcoreStrategic or Co-development PartnerPrimary Health Network partner for healthcare integration in Hunter and Central Coast regions.
• Wentworth HealthcarecoreStrategic or Co-development PartnerPrimary Health Network partner for Blue Mountains, Nepean, and Western Sydney health programs.
• Central and Eastern Sydney PHNcoreStrategic or Co-development PartnerPrimary Health Network partner for healthcare integration in Eastern Sydney region.
• Service NSWminorStrategic or Co-development PartnerNSW Government service partnership for community service delivery.

Scale indicators10 records

Recent moves6 records

Expansion highlights6 records

Emerging players

• headspace (National Youth Mental Health Foundation): Federally funded youth mental health service operating centers across Australia including NSW. Focused on 12–25-year-olds with mild-to-moderate mental health concerns; partial overlap with RANSW's adolescent family counselling and DFV support services.

Direct peers

• Relationships Australia (National): Federated national body of which Relationships Australia NSW is a member state organization. Operates the same counselling, mediation and family support service model across other Australian states, sharing brand, accreditation standards, and government funding frameworks.
• Centrecare: Western Australia-based not-for-profit delivering counselling, family dispute resolution, mental health, and community services under comparable government funding models. Directly overlapping service mix and target populations including Family Relationship Centre contracts.
• CatholicCare: Faith-based not-for-profit operating family services, counselling, mediation, and out-of-home care across multiple Australian states. Competes for the same federal Families and Children Activity funding and offers a directly analogous portfolio.
• Lifeline Australia: National crisis support and suicide prevention not-for-profit delivering telephone counselling, face-to-face services, and community programs including DV-specific support. Overlaps with RANSW on DFV counselling and trauma-related mental health service delivery.
• OzChild: Australian children's services not-for-profit delivering family support, counselling, therapeutic and behaviour-change programs. Direct peer on children's contact services, family counselling, and Taking Responsibility–style behaviour change programs.

Broad incumbents

• The Smith Family: Large national children's and family welfare charity focused on education and family support for disadvantaged Australian children. Operates at greater scale and broader scope but competes for related government and philanthropic family-support funding pools.
• Anglicare Australia: National federation of Anglican community service agencies delivering family and relationship counselling, financial counselling, and community support. Operates a much broader social services portfolio but competes in the same government-funded family services landscape.
• Beyond Blue: National mental health organization providing digital information, telephone support, and community programs for anxiety, depression, and suicide prevention. Larger awareness-driven footprint with overlapping mental health and DV-related service streams.
• Uniting (Uniting NSW/ACT): Large NSW/ACT social services provider offering family support, counselling, mediation, ageing, and disability services. Has a broader portfolio than RANSW but overlaps significantly on federal family services and community-based relationship and DFV support contracts.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UC66ZvbNrVdhe9NymCBH5MXA/videos?view=0&sort=p&shelf_id=0
• Facebookfacebook.com/RelationshipsAustraliaNSW
• LinkedInlinkedin.com/company/relationships-australia-nsw-?trk=top_nav_home
• Instagraminstagram.com/relationshipsnsw
• Xx.com/RelAustNSW

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Relationships Australia NSW