Retail Management Inc.

What Retail Management Inc. does

Retail Management Inc. (RMI) is a privately held contract operations and accounting services company that runs convenience stores, gas stations, QSR/food-service operations, liquor stores, tobacco shops, and other small-format retail businesses on behalf of owners and investors. The company was founded by Steve Morris, who previously led the transition team at SuperAmerica during the Speedway spinoff, and is headquartered in Saint Paul, Minnesota, with operations spanning Minnesota, Texas, Florida, the Gulf Coast, New York, California, and the West Coast. RMI operates as a complete operating partner for single-store owners, investment groups, and non-traditional retail formats (including kiosks and airport retail), handling staffing, daily site operations, marketing, category management, pricebook management, financial reconciliation, accounting, payroll, vendor management, and compliance tracking. A publicly disclosed flagship client example is Wakepoint at LBJ, an upscale convenience store with boat docks and a BBQ restaurant near Austin, Texas.

RMI's underlying technology is an integrated back-office system that combines forecasting, reconciliation, and financial management, layered on top of third-party partnerships rather than fully proprietary infrastructure. Core technology relationships include PDI Technologies for back-office and accounting software, OPIS PricePro for 24/7 real-time fuel pricing data, ComplianceSafe for license and permit tracking, SafetyCulture for operations and safety inspections, and Genuity for IT and pricebook ticketing. A 24/7 proprietary client portal provides controlled-access data visibility for clients. RMI explicitly does not offer a standalone software product; the technology stack is used to deliver services rather than licensed to third parties.

RMI's business model is built on managed services revenue delivered under three engagement structures: a recurring Full Program management fee covering all operations, marketing, and accounting; performance-based incentive fees tied to client profitability growth; and an a la carte Retailer Success Program for short-term or modular engagements with pay-as-you-go terms. Pricing is quote-based and not publicly disclosed, and contracts are structured to be flexible rather than rigid multi-year commitments. GTM is consultative enterprise field sales, with target buyers ranging from single-store owners to investment groups, supported by thought-leadership presence in CSP Daily News, the CSP 'At Your Convenience' podcast, and industry associations including NACS, Texas Food & Fuel Association, NYACS, and M-Pact. In 2024, RMI expanded scale and leadership by acquiring StrasGlobal's C-Store Contract Operations Business, which brought Stephanie Pappas on as President & CFO.

Name

Retail Management Inc.

Legal name

RMI-Retail Management Inc.

Website

https://retailmanagementinc.com

Company type

Private

Founded year

2021

Operating status

Operating

Short description

Retail Management Inc. (RMI) is a private contract operations and accounting services firm that operates convenience stores, gas stations, QSR, liquor, tobacco, and small-format retail businesses on behalf of store owners and investment groups across the United States.

Ownership category

akta.pro rank

Headquarters

HQ city

Saint Paul

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Management Fee - Full Program: A comprehensive management fee covering all Operations, Marketing & Accounting services for clients who want RMI to act as their complete operating partner. This is a recurring service fee where RMI oversees all aspects of running a convenience store, retail, or food-service business.
2. Incentive Fee - Performance Based: Performance-based incentive fees tied to growing client profitability. RMI earns additional compensation only when they help increase business profitability, aligning company incentives with client success.
3. A La Carte / Retailer Success Program: Short-term or long-term specific support in targeted areas or programs for clients seeking short-term, specific help and guidance. Services available include Operations, Marketing, Merchandising, Business Review & Planning, and other individual program options.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

RMI is a contract operations and accounting services company that runs retail stores on behalf of owners. It delivers bundled (Full Program) and ala-carte (Retailer Success Program) services covering operations, marketing, and accounting for convenience stores, gas stations, food-service/QSR operations, liquor stores, tobacco shops, and other small-format retail businesses across the United States.

Product overview

RMI (Retail Management Inc.) is a contract operations and accounting services company that operates retail stores on behalf of owners. The company does not offer a traditional software product but rather delivers professional services structured around two main engagement models: the Full Program (a bundled, end-to-end operating partner service covering operations, marketing, and accounting) and the Retailer Success Program (an ala-carte, modular consulting service). These are delivered through discrete functional modules — Operations Services, Marketing Services, Accounting Services, Consulting & Planning Services, and Pricebook & Point-of-Sale Management — which can be taken individually or combined. Services are targeted at convenience stores, gas stations, liquor stores, tobacco shops, QSR/food-service operations, and other small-format retail businesses. RMI leverages its integrated back-office system and partnerships with third-party technology providers (PDI, OPIS PricePro, Genuity, ComplianceSafe, SafetyCulture) to deliver consistent performance across client locations.

Differentiator

Problem solved

Functional benefit

Products and services

• Full Program
• Retailer Success Program
• Convenience Store Management Consulting
• Retail Consulting
• Other Retail Businesses Consultation

Named customers1 record

Segments6 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature4 records

Partnerships

Ten partnerships are on record, tiered core and supporting.

• PDI TechnologiescoreTechnology or IntegrationRMI leverages PDI Systems for back-office and accounting software integration. PDI provides the technology foundation for RMI's integrated financial management, forecasting, reconciliation, and reporting capabilities across client locations.
• OPIS (Oil Price Information Service)coreTechnology or IntegrationRMI uses OPIS PricePro to accurately and timely execute fuel pricing strategies based on real-time market information 24/7. Critical component of RMI's fuel sales and inventory reconciliation services.
• ComplianceSafesupportingTechnology or IntegrationRMI uses ComplianceSafe document controls to track and maintain operating licenses and permits for client locations, ensuring regulatory compliance across their managed store network.
• SafetyCulturesupportingTechnology or IntegrationRMI completes operations and safety inspections through SafetyCulture's iauditor platform, enabling consistent store-level quality and safety standards across client locations.
• GenuitysupportingTechnology or IntegrationRMI uses Genuity for IT and pricebook ticketing systems, providing technical support infrastructure for client operations management.
• National Association of Convenience Stores (NACS)supportingStrategic or Co-development PartnerRMI is a member of NACS, the leading industry association for convenience and fuel retailing, providing access to industry research, networking, and best practices.
• Texas Food & Fuel AssociationsupportingStrategic or Co-development PartnerRMI holds membership in the Texas Food & Fuel Association, supporting their operations in the Texas market with industry resources and connections.
• New York Association of Convenience Stores (NYACS)supportingStrategic or Co-development PartnerRMI holds membership in NYACS, supporting their operations in the New York market with state-specific industry resources and advocacy.
• M-Pact Fuel & Convenience TradeshowsupportingStrategic or Co-development PartnerRMI participates in the M-Pact Fuel & Convenience Tradeshow for the Upper Midwest region, supporting industry networking and professional development.
• StrasGlobalcoreStrategic or Co-development PartnerRMI completed the acquisition of StrasGlobal's C-Store Contract Operations Business, bringing President & CFO Stephanie Pappas to RMI's leadership team. This acquisition expanded RMI's capabilities and continued traditions from StrasGlobal operations.

Scale indicators3 records

Recent moves6 records

Expansion highlights7 records

Direct peers

• Refuel Operating Company: Refuel is a c-store and fuel-retail contract operator that runs sites on behalf of owners across multiple states. Like RMI, it provides turnkey operations, staffing, marketing, and back-office support to independent convenience-store owners, making it the closest direct peer in the contract-operations niche.
• GPM Investments (ARKO Corp): ARKO operates one of the largest U.S. convenience-store portfolios under multiple banners, combining company-operated sites and dealer/contract arrangements. RMI's contract-operations model for c-store and fuel sites sits squarely in the same product/market as ARKO's small-format retail operations.
• Yesway (Brookshire Grocery): Yesway operates and acquires convenience stores and fuel sites, including dealer-operated locations. Its mix of company-operated and contracted stores makes it a directly comparable peer to RMI's c-store and fuel contract-operations model.
• MAPCO Express: MAPCO operates convenience stores and fuel sites across the Southeast, including dealer and contract-operated locations. Its mix of company-operated and third-party-managed c-stores makes it a directly comparable operator for RMI's target customer.

Broad incumbents

• Pilot Travel Centers: Pilot, owned by Berkshire Hathaway, operates a national travel-center network that includes contract-managed and franchised sites. As a much larger incumbent, Pilot is a useful comparable for RMI's truck-stop and fuel-retail client base, though Pilot's scale and ownership model go well beyond RMI's niche.
• Wawa: Wawa is a vertically integrated c-store and fuel-retail chain with strong unit economics and proprietary technology. It represents the vertically integrated model that competes with RMI's outsourced contract-operations value proposition for independent owners in the Mid-Atlantic and expanding regions.
• Maverik: Maverik operates a regional c-store and fuel-retail network across the Western U.S., including franchised sites. It is comparable to RMI in serving fuel and small-format retail customers, but at much larger scale and via direct ownership rather than contract management.
• 7-Eleven: 7-Eleven is the largest U.S. c-store operator with a heavy franchise/licensee model that competes for the same independent owners RMI serves. Its national brand, proprietary technology, and supply-chain scale make it the dominant incumbent alternative for store owners evaluating contract operations.
• RaceTrac: RaceTrac operates a large chain of company-owned and franchised c-stores and fuel sites. It is a relevant broad incumbent because independent owners often weigh sale-to or conversion-to RaceTrac against outsourcing operations to a firm like RMI.

Others

• Parker Avery Group: Parker Avery is a retail and consumer-goods consulting firm that provides strategy, operations, and category-management services to retailers and suppliers. It is thematically adjacent to RMI because both monetize retail-management expertise, though Parker Avery sells advisory services rather than operating stores.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/retail-management-inc

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Retail Management Inc.