Proitera
Proitera is a Swiss B2B occupational social consultancy and EAP provider serving 230+ corporate clients across Switzerland, helping HR departments support employees with confidential counselling, case management, and return-to-work services via 24 regional offices.
- Company typePrivate
- Founded1999
- HeadquartersKlein-basel, Switzerland
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Proitera does
Proitera is a privately held Swiss occupational social consultancy and Employee Assistance Program (EAP) provider headquartered in Basel, serving corporate clients across Switzerland since 1999. The company delivers confidential counselling, case management, ombudsman services, and psychosocial emergency support to employees of contracting organizations, with the explicit intent of reducing absenteeism, supporting return-to-work, and providing HR with a neutral external resource. Its service portfolio is built around a 6-phase solution-focused methodology delivered by qualified social workers (bachelor's or master's level), with quality certified by AvenirSocial and BBS e.V. since May 2016.
The company operates a national network of 24 regional counselling offices spanning German, French, Italian, and English-speaking regions of Switzerland, supported by a secure online counselling and whistleblowing platform for anonymous digital interactions. Distribution is exclusively B2B via direct enterprise sales to HR departments, with revenue generated through annual corporate contracts structured as three tiered packages: a pay-per-use Starter, a monthly flat-rate Support, and a comprehensive Support Plus that includes structured case management for long-term sick leave, a 24/7 emergency hotline, and strategic support. The company has grown to serve 230+ corporate clients covering approximately 90,000 employees, with no external institutional funding, no acquisitions, and no geographic expansion beyond Switzerland. Proitera is 100% independent, led since 2019 by sole owner and Managing Director Jelena Nikles, with three legal entities (Proitera GmbH, Proitera Sagl, Proitera Sàrl) operating as wholly-owned regional market entities.
Proitera firmographics
Firmographics- Name
- Proitera
- Legal name
- Proitera GmbH
- Website
- https://proitera.ch
- Company type
- Private
- Founded year
- 1999
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Proitera is a Swiss B2B occupational social consultancy and EAP provider serving 230+ corporate clients across Switzerland, helping HR departments support employees with confidential counselling, case management, and return-to-work services via 24 regional offices.
- Ownership category
- akta.pro rank
Proitera industry classification
Industry- Product category
- Employee Assistance Programs (EAP) and Occupational Social Counselling
- NAICS
- Other Management Consulting Services (541618)
- SIC
- Services-Management Consulting Services (8742), Services-Social Services (8300)
- akta.pro primary industry
- DEI, Equity & Inclusion Advisory (BPACAJAJ)
- akta.pro secondary industry
- Onboarding, Offboarding & Employee Lifecycle Administration (BPACAHAL)
Keywords
Where Proitera is headquartered
LocationHeadquarters
- HQ city
- Klein-basel
- HQ country
- Switzerland
- HQ region
- Europe
Offices24 records
Markets served
Proitera business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure
Revenue model
- Corporate EAP Contracts: Proitera generates revenue through annual corporate contracts with companies for Employee Assistance Program (EAP) services. Companies pay either a base fee plus usage charges (Starter package), monthly flat rates with optional modules (Support package), or comprehensive packages including case management (Support Plus package).
- Case Management Services: Additional revenue stream through structured case management for employees on long-term sick leave. This is included in the 'Support Plus' package and involves coordination of return-to-work processes.
- Supplementary Modules: Additional paid modules including specialist interventions, brief presentations, fact clarification for harassment investigations, and explanatory videos for employees. These are add-on services beyond base packages.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Hybrid | Pay-as-you-go | Starter Package - Entry-level access with pay-per-use model |
| Subscription | Monthly | Support Package - Monthly flat rate with regular consulting access |
| Subscription | Monthly | Support Plus Package - Comprehensive support including case management |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels9 records
Proitera product offering
Product offeringCore offering
Proitera provides Employee Assistance Program (EAP) and occupational social counselling services to Swiss companies on a contractual basis, offering employees confidential support for personal and professional challenges. Services are delivered by qualified social workers across 24 regional offices and include case management, an ombudsman function, and an anonymous online counselling and whistleblowing platform. The portfolio is bundled into tiered subscription packages (Starter, Support, Support Plus) with optional add-on modules.
Product overview
Proitera offers a unified Employee Assistance Program (EAP) / occupational social consultancy service with integrated modules. The core offering consists of EAP/Occupational Social Consultancy, supplemented by Case Management & Health Management, Ombudsman Service, and Online Counseling & Whistleblowing Platform. Service packages follow a tiered 'Démarrage', 'Accompagnement', and 'Accompagnement plus' model. Additional add-on modules include Psychosocial Emergency Care, Specialized Interventions & Presentations, Fact Clarification, and Explanatory Videos. The portfolio operates as a consultative service rather than a software platform, delivered by qualified social workers across 24 Swiss locations.
Differentiator
Problem solved
Functional benefit
Products and services
- EAP / Occupational Social Consultancy Core external and confidential counselling service that supports employees facing private and professional challenges, delivered through solution-focused methodology by qualified social workers to strengthen workforce resilience. Sold to companies on behalf of their employees.
- Case Management & Health Management Structured case management service that identifies needs, finds tailored solutions, and coordinates access to healthcare professionals and social insurance services, particularly for employees on long-term sick leave (from day 15 onwards). Included in the Support Plus package.
- Ombudsman Service Independent mediation service providing a confidential external contact point for complaints and suspicions, working impartially and bound by professional secrecy.
- Online Counselling & Whistleblowing Platform Secure web-based platform enabling anonymous counselling and anonymous reporting of irregularities (whistleblowing), accessible only to Proitera consultants and help-seeking individuals through an encrypted system.
- Psychosocial Emergency Care Immediate crisis intervention service providing on-site psychosocial emergency support and debriefing for traumatic workplace or personal events, complementing the Support Plus package.
- Specialized Interventions & Presentations Brief on-site presentations and workshops covering stress recognition, effective return-to-work conversations, and workplace integrity violations, offered as a supplementary module.
- Fact Clarification Professional structured investigation of harassment, sexual harassment, or discrimination allegations, examining evidence and evaluating plausibility of integrity violations; offered as a supplementary module.
Quantifiable outcome
- Up to 20% reduction in absence costs - approximately one-fifth of all personnel costs are related to absences, and structured health management can reduce this figure by up to 20%
- +2 more outcomes
Companies that use Proitera
Customer profileNamed customers13 records
Segments4 records
Ideal customer profiles3 records
Proitera technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature2 records
Proitera partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered moderate, core and minor.
- Bundesfachverband Betriebliche Soziale Arbeit e.V. (BBS)moderateProfessional association membership providing access to industry standards, best practices, and professional network for corporate social work. BBS e.V. is the German Federal Association for Occupational Social Work, providing quality framework and professional development resources.
- AvenirSocialcoreSwiss Professional Association for Social Work. Proitera works in compliance with recognised guidelines from AvenirSocial and BBS e.V. for occupational social work. Proitera holds quality certification from this association.
- Berufsverband für Coaching, Supervision und Organisationsberatung (BSO)moderateSwiss professional association for coaching, supervision, and organizational consulting. Membership demonstrates professional standards in counselling services.
- Netzwerk Case Management SchweizmoderateSwiss Network for Case Management. Professional network providing resources and standards for case management practices used in Proitera's health and case management services.
- Wirtschaftsfrauen SchweizminorSwiss Business Women association. Professional network supporting women in business leadership roles.
- Schweizerischer ArbeitgeberverbandmoderateSwiss Employers' Association. Membership demonstrates alignment with employer interests and labour market standards in Switzerland.
Scale indicators5 records
Recent moves7 records
Expansion highlights5 records
Proitera competitors and assessment
Company assessmentRegional players
- Klesia: French social protection group offering employee assistance, prevention, and case management services to corporate clients. Comparable model but focused on France rather than Switzerland.
- BARMER (corporate health services): Major German statutory health insurer offering EAP-style services (psychological counselling, case management) to corporate clients. Comparable service model but primarily German market, not Swiss.
Direct peers
- Sanvartis: German healthcare services and corporate EAP provider serving DACH employers with telephone-based counselling, case management, and HR advisory. Closest direct competitor by size, geography, and service model.
- Workplace Options: Global EAP and wellbeing provider with multilingual delivery and similar corporate client base. Competes with Proitera for multinational employer contracts in Switzerland and DACH.
- ICAS International: Global Employee Assistance Program provider with Swiss operations, offering multilingual corporate counselling, crisis intervention, and case management services to employers. Directly comparable to Proitera in service mix, customer segment, and delivery model.
- ComPsych: Largest independent global EAP provider; competes with Proitera for enterprise RFPs in Switzerland with similar service portfolio (counselling, case management, online platform).
Broad incumbents
- TELUS Health (formerly LifeWorks): Global EAP, mental health, and digital wellbeing provider; offers corporate counselling and case management as part of a broader health and benefits suite. Overlaps with Proitera's core EAP offering.
- Optum (UnitedHealth Group) EAP: Largest US-based EAP and health benefits provider; operates in Switzerland as part of broader health/wellness portfolio. Competes for enterprise accounts but offers much wider product breadth than Proitera.
- Cigna Healthcare EAP: Global health services company offering EAP within its broader benefits portfolio; competes with Proitera for multinational employer accounts in Switzerland, often bundling EAP with health/insurance.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Proitera social profiles
Digital presenceProitera compliance and trust
Trust signalCompliance2 records
Proitera financial estimates
Financial estimateRevenue estimate
Valuation estimate
Proitera leadership team
Management profileNumber of profiles
Profiles7 records
Proitera subsidiaries and ownership
Company hierarchySubsidiaries2 records
Proitera funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Proitera M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Proitera
What does Proitera do?
Proitera provides Employee Assistance Program (EAP) and occupational social counselling services to Swiss companies on a contractual basis, offering employees confidential support for personal and professional challenges. Services are delivered by qualified social workers across 24 regional offices and include case management, an ombudsman function, and an anonymous online counselling and whistleblowing platform. The portfolio is bundled into tiered subscription packages (Starter, Support, Support Plus) with optional add-on modules.
Is Proitera a public or private company?
Proitera is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Proitera founded?
Proitera was founded in 1999. It employs 11 to 50 people.
Where is Proitera based?
Proitera is headquartered in Klein-basel, Switzerland, in the Europe region.
How does Proitera make money?
Three revenue lines are on record. Corporate EAP Contracts are the primary driver. The others are case Management Services and supplementary Modules.
Who are Proitera's main competitors?
Regional players on record are Klesia and BARMER (corporate health services). Direct peers are Sanvartis, Workplace Options, ICAS International and ComPsych. Broad incumbents are TELUS Health (formerly LifeWorks), Optum (UnitedHealth Group) EAP and Cigna Healthcare EAP.
Does Proitera have an API?
No public API is recorded for Proitera.
What industry is Proitera in?
Proitera's product category is Employee Assistance Programs (EAP) and Occupational Social Counselling. Its primary akta.pro industry code is BPACAJAJ, DEI, Equity & Inclusion Advisory, with a secondary code of BPACAHAL, Onboarding, Offboarding & Employee Lifecycle Administration. Its NAICS code is 541618 and its SIC code is 8742.