Guava
Guava is a private voice-AI platform that combines ASR, LLM, TTS, dialog control, and compliance tooling into a single stack for regulated industries — healthcare, banking, insurance, government, and BPO — sold via usage-based API plus multi-year enterprise contracts since 2013.
- Company typePrivate
- Founded2013
- HeadquartersLos Angeles, United States
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What Guava does
Guava is a private voice-AI platform purpose-built for regulated industries, combining automatic speech recognition, a large language model, text-to-speech, dialog control, a compliance engine, and a real-time supervisor agent into a single integrated stack rather than the multi-vendor stitched architecture common in the category. The company positions itself against prompt-compression and orchestration approaches, integrating directly into customer CRM, EHR, and workflow systems through code, and exposing the platform via a CLI, Python SDK, and self-serve app at app.goguava.ai. It carries SOC 2 Type II, PCI DSS Level 1, and HITRUST i1 certifications with a Business Associate Agreement available, and operates per-tenant runtimes with outbound-only networking. The firm was founded in 2013 and has been in regulated voice production for 13 years, with the source material placing it in Los Angeles, United States, and listing Nico Benitez and Anthony Scodary as co-founders.
The platform is sold primarily through usage-based API billing combined with negotiated multi-year enterprise contracts, and Go-to-market is hybrid: a developer-led product-led growth motion (terminal-to-live-call in 10 minutes) feeds an enterprise field-sales motion targeting healthcare, insurance, banking, government, and BPO buyers. Named customers include Memorial Hermann, CHRISTUS Health, USAA, Verafast, and state-government entities. The company reports 100+ regulated deployments, 65+ fine-tuned workflows, sub-1-second end-to-end call latency, sub-200ms turn-taking latency, a 99.9% uptime SLA, and a 14-day kickoff-to-live-call SLA as the headline commercial metrics. The firmographic data provided in the source material contains internal inconsistencies — the year_founded field reads 2026 while the rest of the corpus overwhelmingly supports a 2013 origin, and the self-reported headcount of 1–10 is inconsistent with the stated 100+ deployments — so any financial or trajectory inference should be treated as directional rather than precise.
Guava firmographics
Firmographics- Name
- Guava
- Website
- https://goguava.ai
- Company type
- Private
- Founded year
- 2013
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Guava is a private voice-AI platform that combines ASR, LLM, TTS, dialog control, and compliance tooling into a single stack for regulated industries — healthcare, banking, insurance, government, and BPO — sold via usage-based API plus multi-year enterprise contracts since 2013.
- Ownership category
- akta.pro rank
Guava industry classification
Industry- Product category
- Voice AI Platform
- NAICS
- Software Publishers (513210), Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- AI Governance, Risk & Compliance (GRC) Platforms (HDAAAMAA)
- akta.pro secondary industries
- Model Governance, Risk & Compliance (GRC) Platforms (HDAAAKAA), GRC Platforms & Workflow Automation (HDADAIAA), iPaaS (Cloud Integration Platforms) (HDAEAIAB), iBPMS (Intelligent BPM Suites) & Process Automation Suites (HDAEAHAG)
Keywords
Where Guava is headquartered
LocationHeadquarters
- HQ city
- Los Angeles
- HQ country
- United States
- HQ region
- North America
Markets served
Guava business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Infrastructure, Operations, Marketing or Sales
Revenue model
- Voice Agent API Platform: Cloud-hosted voice AI platform accessed via API and CLI. Revenue is generated through API usage (per-call or per-minute billing), likely with a platform/subscription component for enterprise features such as SSO, BAA, SLA guarantees, and audit traces. Multi-tenant BPO and enterprise customers are billed based on call volume and feature access.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Enterprise / quote-based pricing |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels6 records
Guava product offering
Product offeringCore offering
Guava provides a unified Voice Agent API platform that combines ASR, LLM, TTS, dialog control, a compliance engine, and a supervisor agent into a single integrated stack. It enables regulated industries (healthcare, banking, insurance, government, BPO) to deploy voice AI agents that integrate with existing CRM, EHR, and workflow engines via code rather than prompts. The platform is delivered via cloud API and CLI/Python SDK with SOC 2 Type II, PCI DSS Level 1, and HITRUST i1 certifications.
Product overview
Guava is a unified voice AI platform-as-a-service designed specifically for regulated industries (healthcare, banking, insurance, government, BPO). The core Guava Voice Agent Platform provides an integrated stack combining ASR (speech recognition), LLM (language model), TTS (text-to-speech), dialog control, compliance engine, and supervisor agent — all in one unified system with single accountability and one audit log. Unlike multi-vendor stitched solutions, Guava owns every second of the call and offers SOC 2 Type II, HITRUST i1, and PCI DSS Level 1 certifications. The platform is designed for production scale with 100+ regulated deployments, 10B+ minutes trained, and 13 years in regulated production since 2013. Time from kickoff to live call is 14 days, with sub-1s end-to-end latency and <200ms turn-taking latency.
Differentiator
Problem solved
Functional benefit
Products and services
- Guava Voice Agent Platform A unified voice AI platform-as-a-service for regulated industries (healthcare, banking, insurance, government, BPO). Provides an integrated stack combining Automatic Speech Recognition, Large Language Model, Text-to-Speech, dialog control, compliance engine, and supervisor agent into one system with single accountability and one audit log. Integrates with existing CRM, EHR, and workflow engines via code rather than prompts. Targets developers and enterprise buyers with SOC 2 Type II, HITRUST i1, and PCI DSS Level 1 certifications, BAA availability, SSO, and a 99.9% uptime SLA.
Quantifiable outcome
- Sub-1s end-to-end call latency; <200ms turn-taking latency
- +5 more outcomes
Companies that use Guava
Customer profileNamed customers9 records
Segments6 records
Ideal customer profiles6 records
Guava technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability5 records
Feature9 records
Guava partnerships and signals
Strategic signalScale indicators7 records
Recent moves6 records
Expansion highlights5 records
Guava competitors and assessment
Company assessmentDirect peers
- Retell AI: Voice AI API platform enabling developers to build conversational voice agents with low latency. Direct comparable on developer-first API deployment model, latency benchmarks, and integration with enterprise CRM/EHR workflows.
- Bland AI: Enterprise voice AI platform for automating phone calls at scale, with focus on regulated use cases like healthcare, financial services, and customer support. Comparable unified voice stack and enterprise sales motion targeting similar regulated verticals.
- ASAPP: Enterprise AI platform combining voice agents and agent assistance for large contact centers. Comparable regulated-vertical focus (financial services, telecom, healthcare) and integration into enterprise CRM and telephony systems.
- Cresta: Real-time AI platform for contact centers, combining AI agents with human agent assistance. Comparable in serving regulated industries (financial services, insurance, healthcare) with enterprise sales motion and integration into existing CRM and telephony stacks.
- PolyAI: Enterprise voice AI for customer service, focused on regulated industries including banking, insurance, healthcare, and retail. Comparable deployment of voice agents in high-stakes, compliance-sensitive enterprise call center environments.
- Vapi: Developer-first voice agent API platform that lets developers build, test, and deploy voice AI agents. Closely matches Guava's API-first, CLI/SDK-based, PLG developer motion for building production voice agents for regulated and enterprise use cases.
- Observe.AI: AI-powered contact center platform with voice agents and conversation intelligence, widely deployed in financial services, insurance, and healthcare. Comparable vertical focus, regulatory positioning, and enterprise GTM motion.
- SoundHound AI: Voice AI platform providing speech recognition and conversational AI for enterprise and automotive use cases. Directly comparable as a voice AI vendor targeting regulated industries including financial services and insurance, with similar ASR + LLM architecture and enterprise sales motion.
- Replicant: Voice AI platform purpose-built for contact center automation, handling tier-1 customer service calls. Comparable enterprise voice agent offering targeting large regulated customer support operations, with similar conversational latency and integration requirements.
Broad incumbents
- Deepgram: Enterprise speech recognition and voice AI platform providing ASR, TTS, and conversational AI APIs. Comparable core ASR/TTS technology stack and developer API model, though broader speech infrastructure rather than end-to-end regulated-industry voice agent focus.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Guava social profiles
Digital presenceGuava compliance and trust
Trust signalCompliance3 records
Guava financial estimates
Financial estimateRevenue estimate
Valuation estimate
Guava leadership team
Management profileNumber of profiles
Profiles2 records
Guava funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Guava M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Guava
What does Guava do?
Guava provides a unified Voice Agent API platform that combines ASR, LLM, TTS, dialog control, a compliance engine, and a supervisor agent into a single integrated stack. It enables regulated industries (healthcare, banking, insurance, government, BPO) to deploy voice AI agents that integrate with existing CRM, EHR, and workflow engines via code rather than prompts. The platform is delivered via cloud API and CLI/Python SDK with SOC 2 Type II, PCI DSS Level 1, and HITRUST i1 certifications.
Is Guava a public or private company?
Guava is a private company. It is classified as unknown and is currently operating.
When was Guava founded?
Guava was founded in 2013. It employs 1 to 10 people.
Where is Guava based?
Guava is headquartered in Los Angeles, United States, in the North America region.
How does Guava make money?
One revenue line is on record: voice Agent API Platform.
Who are Guava's main competitors?
Direct peers on record are Retell AI, Bland AI, ASAPP, Cresta, PolyAI, Vapi, Observe.AI, SoundHound AI and Replicant. Deepgram is listed as a broad incumbent.
Does Guava have an API?
Yes. Guava Voice Agent API - A unified voice AI platform for regulated industries. Allows developers to build voice agents that integrate with existing business systems (CRM, EHR, workflow engines) through code rather than prompts. Features include built-in ASR, LLM, TTS, dialog control, compliance engine, and supervisor agent. CLI and Python SDK available for development. Developer documentation is at goguava.ai/docs.
What industry is Guava in?
Guava's product category is Voice AI Platform. Its primary akta.pro industry code is HDAAAMAA, AI Governance, Risk & Compliance (GRC) Platforms, with a secondary code of HDAAAKAA, Model Governance, Risk & Compliance (GRC) Platforms. Its NAICS code is 513210 and its SIC code is 7373.