SHREWSBURY YOUTH & FAMILY SERVICE

What SHREWSBURY YOUTH & FAMILY SERVICE does

Shrewsbury Youth and Family Services, Inc. (SYFS) is a Massachusetts-based 501(c)(3) non-profit founded in 1983 that operates as the only private, non-profit counseling and social services agency in the Shrewsbury community. It provides individual, family, and couples counseling; school-based wraparound and behavioral health services; youth development programs; supportive services (case management, holiday assistance, housing and fuel assistance); and Mental Health First Aid and QPR training programs. SYFS serves primarily children, adolescents, and families in Shrewsbury and surrounding Massachusetts communities, with payer relationships spanning school districts, seven major insurers (BCBS MA, BCBS Anthem, Fallon/Beacon, Aetna, Tufts, Optum, UBH/Harvard Pilgrim), donors, and corporate sponsors.

Commercially, SYFS runs a hybrid revenue model combining fee-for-service clinical billing (insurance reimbursements and school district invoicing), donations and corporate sponsorships (Distinguished, HOPE, Community, Friends tiers), and per-person/per-class training fees. Pricing is unit-based: clinical sessions range from $75 (intern) to $125/hour (behavioral health consultation), wraparound is $80/hour, psychoeducation classes run $200–$750, a Vaping Treatment Program is $500 per student, and MHFA training is $40 per person, with a $10,000/130-hour minimum for school-based engagements. The organization maintains a telehealth and virtual service delivery layer, a client payment portal, and structured corporate sponsorship and annual fundraising events (Cutting Award, Evening of Giving, Hannah Kane Charity Classic).

Operationally, SYFS is headquartered at 222 Maple Avenue, Shrewsbury, MA, and is staffed by LICSW and LCSW clinicians, with a clinical internship pipeline tied to four MSW programs (Boston College, Boston University, Assumption College, Simmons University). It maintains an extensive partner network including UMass Memorial Health, school districts across the region, and multiple community foundations and financial institutions (Webster Five, Shrewsbury FCU, Berkshire Bank, Avidia Charitable Foundation, Reliant Foundation, Greater Worcester Community Foundation, Rockland Trust, Cornerstone Bank, WIN Waste Innovations, Wegmans). It reached nearly 3,000 individuals in the most recent reporting year. No revenue, headcount, or financial figures are disclosed publicly.

Name

SHREWSBURY YOUTH & FAMILY SERVICE

Legal name

Shrewsbury Youth and Family Services, Inc.

Website

https://syfs-ma.org

Company type

Private

Founded year

1983

Operating status

Operating

Headcount range

11–50 employees

Short description

Shrewsbury Youth and Family Services, Inc. is a Massachusetts 501(c)(3) non-profit founded in 1983 that provides outpatient counseling, school-based mental health services, youth development programs, and Mental Health First Aid training to youth and families in the greater Shrewsbury area.

Ownership category

akta.pro rank

Product category

Community Mental Health Services

NAICS

Individual and Family Services (6241), Other Individual and Family Services (624190), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Social Services (8300), Services-Health Services (8000)

akta.pro primary industry

Mental Health & Crisis Support Services (BPAGACAD)

akta.pro secondary industries

Financial Assistance & Benefits Navigation Services (BPAGAEAK), Interagency Coordination & Case Management (VR, DD, Medicaid Waivers) (EDAKANAM)

Keywords

• Youth counseling services
• Family support services
• School-based mental health
• Mental health first aid
• Community mental health

Headquarters

HQ city

Shrewsbury

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Fee-for-Service (School Districts): SYFS bills school districts for wraparound services, school-based counseling, and behavioral health consultation services. Invoicing is done monthly or quarterly with minimum commitments.
2. Insurance Reimbursements: Outpatient counseling services are billed to insurance. Accepts BCBS MA, BCBS Anthem, Fallon/Beacon, Aetna, Tufts, Optum, and UBH/Harvard Pilgrim. Offers sliding scale fees for those financially eligible.
3. Donations and Sponsorships: The organization accepts one-time and recurring donations, major gifts, planned giving through bequests, and corporate sponsorships at various levels (Distinguished, HOPE, Community, Friends).
4. Training Fees: Mental Health First Aid and QPR training sessions generate revenue through per-person fees and organizational training contracts.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels7 records

Core offering

SYFS is a community-based non-profit that provides outpatient counseling, school-based wraparound mental health services, supportive case management, Mental Health First Aid training, and youth development programming (Haffty programs) to youth, adults, and families in the greater Shrewsbury, Massachusetts area. Services are delivered by licensed clinicians and social workers across clinical offices, partner school sites, and virtual/telehealth channels. The organization also operates a clinical internship program to train the next generation of community practitioners.

Product overview

Shrewsbury Youth and Family Services (SYFS) is a private, non-profit counseling and social services agency providing a diverse offering of programs and services to strengthen and support youth and families in the greater Shrewsbury area. The organization operates as a unified service portfolio organized around three core service lines: (1) Counseling Services including outpatient individual, family, and couples therapy plus specialized vaping treatment; (2) Youth Development Programs including the Haffty Youth Development Programs, LeadHERship Summer Program, and Harry Potter and the Enchanters mental health education program; and (3) School-Based Services including wraparound support, behavioral health consultation, psychoeducation workshops, and Mental Health First Aid training. Additional services include Supportive Services (case management, holiday assistance, housing and fuel assistance) and a Clinical Internship Program for graduate students.

Differentiator

Problem solved

Functional benefit

Products and services

• Outpatient Counseling Licensed outpatient therapy and counseling services for youth, adults, and families seeking direct mental health support. Delivered by licensed clinicians via in-person sessions at the Shrewsbury office and via telehealth/virtual platform. Billed through insurance, sliding-scale fees, or self-pay.
• School-Based Services Wraparound mental health services embedded in partner schools, including on-site counseling, crisis response, prevention programming, and clinical coordination with district staff. Sold to school districts under contract with stated minimums and structured pricing.
• Supportive Services Case management and wraparound supportive services for individuals and families navigating mental health, social service, and resource-access challenges. Coordinated by a dedicated Supportive Services Coordinator.
• Mental Health First Aid (MHFA) Training Certified Mental Health First Aid training delivered to employers, community organizations, school staff, and youth-serving professionals. Operated under a dedicated MHAT project supported by project-specific grants.
• Haffty Youth Development Programs Evidence-based youth development programs (Haffty) offered as group and program-based experiences for youth in the community. Designed to build social-emotional skills, resilience, and protective factors.

Quantifiable outcome

• Nearly 3000 individuals helped last year
• +2 more outcomes

Named customers6 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

17 partnerships are on record, tiered major, core and minor.

• Webster Five FoundationmajorGTM or Marketing PartnerCorporate sponsor supporting SYFS programs and services
• Shrewsbury Federal Credit UnionmajorGTM or Marketing PartnerCorporate sponsor supporting SYFS community programs
• Reliant FoundationmajorGTM or Marketing PartnerFoundation sponsor providing funding for SYFS services
• Hannah Kane Charity ClassicmajorGTM or Marketing PartnerAnnual charity event benefiting SYFS
• Berkshire BankmajorGTM or Marketing PartnerCorporate sponsor supporting community services
• WIN Waste InnovationsmajorGTM or Marketing PartnerCorporate sponsor supporting SYFS programs
• Avidia Charitable FoundationmajorGTM or Marketing PartnerFoundation sponsor providing charitable support
• Rockland TrustmajorGTM or Marketing PartnerCorporate sponsor supporting SYFS initiatives
• Greater Worcester Community FoundationmajorGTM or Marketing PartnerFoundation sponsor supporting community programs
• UMass Memorial HealthcoreStrategic or Co-development PartnerHealthcare system partner for referral and care coordination
• WegmansminorGTM or Marketing PartnerCommunity partner and sponsor
• Boston CollegecoreStrategic or Co-development PartnerMSW internship placement partner for clinical training program
• Boston UniversitycoreStrategic or Co-development PartnerMSW internship placement partner for clinical training program
• Assumption CollegecoreStrategic or Co-development PartnerMSW internship placement partner for clinical training program
• Simmons UniversitycoreStrategic or Co-development PartnerMSW internship placement partner for clinical training program
• The Haffty Family FundmajorGTM or Marketing PartnerDistinguished partner and sponsor of Haffty Youth Development Programs
• Cornerstone BankmajorGTM or Marketing PartnerCorporate sponsor supporting community services

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Wayside Youth & Family Support Network: Community-based youth and family services non-profit operating across Massachusetts with counseling, residential, and community-based programs. Closest mission and service-line match to SYFS, including school-based behavioral health and outpatient counseling.
• Jewish Family & Children's Service of Greater Boston: Non-profit family services agency offering outpatient counseling, case management, and youth programs in Greater Boston. Comparable service portfolio to SYFS, including sliding-scale access and school/community partnerships, at larger scale.
• Behavioral Health Network: Western Massachusetts non-profit providing outpatient mental health, school-based services, and community support programs. Comparable on counseling and youth services delivery model, though serving a different regional geography.
• Family Services of Greater Boston: Non-profit providing individual and family counseling, youth development programs, and supportive services. Directly comparable service mix to SYFS, though serving a larger Greater Boston catchment rather than a single town.
• Riverside Community Care: Large Massachusetts-based non-profit providing outpatient mental health counseling, school-based services, and family support. Directly comparable to SYFS on outpatient counseling and wraparound service lines, but at significantly greater scale and geography.
• The Bridge of Central Massachusetts: Community-based social services and behavioral health non-profit serving Central Massachusetts with counseling, youth development, and supportive services. Geographically and operationally adjacent to SYFS's catchment area.
• Community Healthlink: Worcester, MA-based behavioral health non-profit providing outpatient mental health, youth services, and case management. Operates in the immediate geographic adjacency to Shrewsbury and overlaps directly on insurance-reimbursed counseling.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/Shrewsbury-Youth-Family-Services-Inc-SYFS-170270326321643
• LinkedInlinkedin.com/company/syfs1983
• Instagraminstagram.com/shrewsbury_youth_and_family

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SHREWSBURY YOUTH & FAMILY SERVICE