Vidéotron

What Vidéotron does

Vidéotron ltée is a Quebec-based, privately held telecommunications provider wholly owned by Quebecor. The company delivers residential Internet, mobile, television, home phone, and streaming services, and serves small, medium, and large enterprises through its Vidéotron Affaires division with business mobile, dedicated Internet, IP telephony, IoT connectivity, cloud communications, and managed network services including enterprise fiber via the Fibrenoire sub-brand. Its infrastructure is a hybrid fiber-coaxial access network with 5G and 5G+ mobile coverage in the Greater Quebec City and Greater Montreal areas, complemented by the Helix Fi gateway as the unified in-home access point.

Vidéotron operates the Helix integrated platform that combines Internet (tiers from 100 Mbps to 2.5 Gbps), Helix TV (IPTV with cloud DVR and voice control), Home Phone, and the illico+ streaming service. Mobile plans include Canada, Canada-US, and Canada-International (100 GB + 110 destinations) tiers running on the 5G+ network, with device installment financing for iPhone, Samsung, Google, and Motorola handsets. The company also markets smartwatches, equipment rentals, and a lifetime price promise on mobile base rates as retention levers.

Revenue is generated primarily through recurring monthly subscriptions across consumer and business segments, supplemented by hardware sales (devices and gateways) and managed services for enterprise IoT and smart city deployments (LoRaWAN, fleet management, smart lifts). Distribution runs through 121 company-owned retail stores in Quebec, a full e-commerce platform, phone and chat sales, and a dedicated Vidéotron Affaires sales team. The company is SOC 2 Type 2 certified for its IoT platform and operates under Quebec privacy law (Law 25) and CRTC regulations.

Name

Vidéotron

Legal name

Vidéotron ltée

Website

https://videotron.com

Company type

Private

Founded year

1964

Operating status

Operating

Headcount range

10,001+ employees

Short description

Vidéotron is a Quebecor-owned telecom operator delivering residential Internet, mobile, TV, and home phone services, plus enterprise IoT and fiber solutions, to consumers, businesses, and municipalities across Quebec.

Ownership category

akta.pro rank

Product category

Integrated Telecommunications Services

NAICS

Wired and Wireless Telecommunications Carriers (except Satellite) (51711), Wired Telecommunications Carriers (517111), Wireless Telecommunications Carriers (except Satellite) (517112), Media Streaming Distribution Services, Social Networks, and Other Media Networks and Content Providers (5162)

SIC

Cable & Other Pay Television Services (4841), Radiotelephone Communications (4812), Telephone Communications (No Radiotelephone) (4813), Services-Telephone Interconnect Systems (7385)

akta.pro industry

PRIMARYHDAFAIAA

Residential Broadband CPE (DSL/Cable/Fiber Gateways)

Hardware, Technology & Telecom/Networking Equipment & Components/Network Access & Edge Devices (CPE/ONT/Modems/Gateways)

SECONDARYHSAPAQAI

Smart Entertainment & Media Devices (Connected TVs, Streaming, Multiroom Audio)

Home & Personal Services/Residential Renovation Services/Smart Home & Consumer IoT

SECONDARYMPAHAJAE

Device & App Lifecycle Management (Build, QA, Release, A/B Testing)

Media, Entertainment & Sports/Media Technology & Services (Post-Production, VFX, Animation, Streaming Infrastructure)/OTT/Streaming Platform Technology (CMS, Player SDKs, Apps)

SECONDARYHDAFACAC

Wi‑Fi Controllers & WLAN Gateways (On‑prem/Virtual)

Hardware, Technology & Telecom/Networking Equipment & Components/Wireless LAN (Wi‑Fi) Infrastructure

SECONDARYCRACAGAH

Smart Networking & Connectivity (Mesh Wi‑Fi, Routers, Bridges) Retail

Consumer Products & Retail/Consumer Electronics & Appliances Retail/Smart Home, IoT & Home Automation Retail

Keywords

• Residential broadband internet
• Mobile wireless service
• Cable television
• Enterprise IoT connectivity
• Business fibre connectivity

Headquarters

HQ city

Montréal

HQ country

Canada

HQ region

North America

Offices5 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Infrastructure, Operations, Personnel, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Internet Services: Monthly subscription fees for residential and business internet plans ranging from 100 Mbps to 2.5 Gbps speeds, with promotional lifetime discounts for new customers
2. Mobile Services: Monthly cellular plans with data allowances, unlimited calling/texting, and multi-line discounts for families. Includes 5G+ network access and international roaming options
3. Television Services: Helix TV and illico TV subscription plans with channel packages, on-demand content, cloud DVR, and sports packages. Includes bundled internet+TV offers
4. Device Sales: Sale of mobile phones (Apple, Samsung, Google, Motorola), smartwatches, and equipment (routers, TV terminals, Helix Fi gateways) with installment payment options
5. Business IoT Solutions: Cellular connectivity and platform services for enterprise IoT deployments including fleet management, asset tracking, and smart city applications

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Vidéotron is a Quebec-based integrated telecommunications provider delivering residential internet (up to 2.5 Gbps over a hybrid fibre-coaxial network), mobile wireless on a 5G/5G+ network, IP-based television, and home phone services through its Helix platform, with bundled device and equipment offerings. It also sells mobile devices (Apple, Samsung, Google, Motorola), smartwatches, and Helix Fi gateways, and provides enterprise solutions via Vidéotron Affaires including IoT connectivity management, dedicated fibre (Fibrenoire), cloud communications, SIP trunking, Wi-Fi Pro, automatic failover, and LoRaWAN-based smart city deployments.

Product overview

Vidéotron operates as a comprehensive telecommunications provider offering integrated services across residential and business segments. The product portfolio centers on the Helix platform, which unifies Internet (GIGA, 500, 100, 2 GIGA, 2.5 GIGA speed tiers), Television (Helix TV, illico App), and Home Phone services through the Helix Fi gateway. The mobile division provides 5G+ plans including Canada-International and Canada-US options with flagship smartphones and smartwatches. The illico+ streaming service offers video-on-demand with ad-supported and ad-free tiers. For enterprise customers, Vidéotron offers Fibrenoire solutions (dedicated fiber, dark fibre, Ethernet, SD-WAN, IP-MPLS, wavelength), an IoT connectivity platform for device management, Wi-Fi Pro, Cloud Communications, SIP Trunking, Push to Talk, VoLTE, and Smart City solutions using LoRaWAN technology. The company operates 115+ retail stores across Quebec and serves customers throughout Canada with mobile services and across Quebec for home services.

Differentiator

Problem solved

Functional benefit

Brands

• Helix: Home entertainment and Internet service platform offering Internet, TV, and connected home services
• illico+
• Fibrenoire
• Fibrenoire

Products and services

• Helix Home Services Platform Unified home services platform combining residential internet, IP-based television (Helix TV), and home phone services through the Helix Fi gateway with voice control, cloud DVR, mobile app, and integrated streaming apps. For Quebec residential customers.
• Residential Internet Service Residential fibre-coaxial internet service with multiple speed tiers (100 Mbps to 2.5 Gbps), unlimited data, Helix Fi gateway included, promotional lifetime discounts, and bundle savings with TV and mobile. For Quebec residential customers.
• Helix TV IP-based television service with channel packages, cloud DVR, voice remote, sports packages, and integrated streaming apps (Netflix, Prime Video, Apple TV+). Requires Helix Internet subscription. For Quebec residential customers.
• illico+ Streaming Service Subscription video-on-demand streaming service offered as an add-on to Helix Internet at $5/month with ads or $10/month ad-free, with personalized recommendations. For Quebec residential customers.
• Mobile Wireless Service Mobile cellular plans on Vidéotron's 5G/5G+ network with multiple data tiers, unlimited Canada calling/texting, multi-line family discounts, lifetime base-rate price guarantee, and international roaming options (e.g., Canada-International, Canada-US). For Quebec individual and family subscribers.
• Helix Fi Gateway Equipment Smart Wi-Fi gateway combining fibre and coaxial connectivity, supporting home networking across Helix-equipped households with speeds up to 1 Gbps download and 50 Mbps upload. For Quebec residential customers.
• Mobile Devices and Smartwatches Sale of flagship and mid-range smartphones (Apple, Samsung, Google, Motorola) and connected smartwatches (Apple Watch, Samsung Galaxy Watch) with 24-month installment payment options and paired mobile plans.
• IoT Connectivity Platform Cellular IoT connectivity management platform supporting LTE, LTE-M, and 5G networks with SIM activation/suspension, real-time geolocation, automated data plan adjustments, and SOC 2 Type 2 compliant data protection. For enterprise IoT deployments including fleet management, asset tracking, smart cities, and logistics.
• Fibrenoire Enterprise Network Solutions Enterprise-grade network connectivity including dedicated internet access, dark fibre, Ethernet, wavelength services, IP-MPLS, and SD-WAN. For medium and large businesses requiring high-capacity, reliable connectivity.
• Cloud Communications Cloud-based business telephony and unified communications services for SMB to large enterprise customers as part of the Vidéotron Affaires portfolio.
• SIP Trunking Session Initiation Protocol trunking service enabling voice-over-IP connections for enterprise telephone systems.
• Wi-Fi Pro Managed business Wi-Fi service including installation, configuration, and troubleshooting support for enterprise wireless networks.
• Automatic Failover Connection Business internet continuity service providing automatic network failover to ensure uninterrupted connectivity for business operations during outages.
• Smart City Solutions (LoRaWAN) IoT-based municipal smart city solutions including remote water meter reading, flood level monitoring, automated public facility management, and environmental sensors, built on LoRaWAN technology in partnership with X-TELIA. For Quebec municipalities and government entities.
• Fleet Management IoT Connected fleet solution providing GPS tracking, real-time vehicle location monitoring, automated maintenance scheduling, and operational data collection for logistics and transportation companies.
• Push to Talk Secure multiplatform digital communication service for field teams enabling text and voice messaging, employee location tracking, real-time translations, and communication history on any device.
• Smart Lifts IoT Solution IoT safety solution for warehouse equipment including forklift collision detection and prevention through impact sensors and analytics for incident prevention.

Quantifiable outcome

• Lifetime savings through promotional discounts on internet and TV bundles
• +1 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability6 records

Feature4 records

Partnerships

Two partnerships are on record, tiered core.

• X-TELIAcoreTechnology or IntegrationPartner specialized in LoRa and LoRaWAN IoT solutions for smart city deployments. Together with Vidéotron Affaires, they deployed smart city infrastructure for Saint-Bruno-de-Montarville including water meter reading, flood monitoring, and park automation using LoRaWAN technology with 6 gateways covering the territory.
• Solutions Eagle EyecoreStrategic or Co-development PartnerQuebec-based company providing IoT technology for supply chain management including fleet tracking, warehouse operations, and transportation. Originally a Vidéotron IoT customer, evolved into a strategic partner for deploying IoT solutions using Vidéotron's connectivity platform. Relationship spans 10 years with platform integration enabling automated SIM management and data plan customization.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Regional players

• SaskTel: SaskTel is the provincial crown corporation providing internet, mobile, TV, and phone services across Saskatchewan — a comparable integrated telecom operator limited to a specific province, similar to Vidéotron's Quebec focus.
• Eastlink: Eastlink is a privately held Canadian cable and wireless operator serving Atlantic Canada with internet, mobile, TV, and phone services — comparable business model to Vidéotron but focused on a different regional market.

Direct peers

• Shaw Communications: Shaw was a major Western Canadian cable operator offering internet, mobile, TV, and home phone (now part of Rogers). Historically a direct peer to Vidéotron on the cable/broadband model and a relevant benchmark for ARPU and churn dynamics.
• Cogeco Communications: Cogeco is a regional Canadian cable operator offering internet, TV, and phone services across Ontario, Québec, and the U.S. — the closest geographic and product-model peer to Vidéotron within Quebec.
• TELUS: TELUS is one of Canada's largest telecommunications providers, offering wireless, internet, TV, and home phone services. Competes with Vidéotron primarily in mobile and enterprise services across Canada.
• Rogers Communications: Rogers is a major Canadian cable and mobile operator offering internet, TV, mobile, and home phone services; now including Shaw's cable footprint. Directly competes with Vidéotron in mobile and adjacent in cable infrastructure.
• Bell Canada: Bell Canada is the largest incumbent telecom in Canada, offering residential internet, mobile, TV, and home phone services nationwide — directly comparable across Vidéotron's full product stack and a primary competitor for Quebec subscribers.

Broad incumbents

• Virgin Plus: Virgin Plus is a Bell Canada-owned wireless brand offering postpaid and prepaid mobile plans across Canada — competes directly with Vidéotron's mobile plans, particularly for cross-provincial travelers and BYOD customers.
• Koodo Mobile: Koodo is TELUS's flanker mobile brand competing in the prepaid and value segments across Canada — a relevant comparable for Vidéotron's mobile ARPU strategy and pricing-tier positioning.
• Fido: Fido is Rogers's value-flanker mobile brand offering postpaid and prepaid wireless across Canada — competes with Vidéotron Mobile on price and BYOD offers, and is a useful peer for retention/lifetime-price competitive dynamics.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@videotronaffaires798
• Facebookfacebook.com/videotron
• LinkedInlinkedin.com/company/4808
• Xx.com/videotron

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds2 records

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A2 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Vidéotron