What CoreConnect Solutions Inc. does

CoreConnect Solutions Inc. is a Dallas, Texas-based call center services provider founded in 2025 that delivers inbound customer support, outbound services, customer service, sales, and tech support to business clients. The company's primary verticals are e-commerce businesses (order processing, product inquiries, technical support, complaint resolution) and healthcare organizations (patient support, appointment scheduling, inquiry handling, follow-up services), with sales organizations addressed as a secondary use case for lead generation and telesales. Operationally, CoreConnect runs on a headset-equipped agent workstation stack supplemented by real-time dashboards, call recording and QA reporting, customer feedback analysis, and performance insight tools delivered under multi-year, quote-based B2B contracts. The company operates a direct enterprise sales motion via its website (coreconnectsolutionsinc.com), has 15 employees, claims 150+ client relationships and 100% client satisfaction, and shows no disclosed funding, partnerships, ownership structure, or external investors in the available materials.

Name

CoreConnect Solutions Inc.

Legal name

CoreConnect Solutions Inc.

Website

https://coreconnectsolutionsinc.com

Company type

Private

Founded year

2025

Operating status

Operating

Short description

CoreConnect Solutions Inc. is a Dallas-based call center services provider founded in 2025 that delivers inbound and outbound customer support, sales, and tech support primarily to e-commerce and healthcare businesses under multi-year B2B contracts.

Ownership category

akta.pro rank

Headquarters

HQ city

Dallas

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Call Center Managed Services: Providing comprehensive inbound and outbound call center services to businesses, handling customer inquiries, technical support, sales, and order processing on a contracted basis.
2. Professional Services: Customized customer support, tech support, and sales services tailored to specific business needs.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels2 records

Core offering

CoreConnect Solutions Inc. (DBA CoreConnect Services) is a Dallas-based call center services provider that delivers inbound and outbound support, customer service, sales, tech support, and reporting and analytics for business clients. The company handles order processing, product inquiries, technical support, complaint resolution, follow-up calls, surveys, appointment scheduling, lead generation, and telesales, supported by real-time dashboards, call recordings, QA reports, and customer feedback analysis.

Product overview

CoreConnect Solutions Inc. is a call center services company that offers a unified suite of customer support solutions. The portfolio consists of five interconnected service offerings: Inbound Customer Support (handling order processing, product inquiries, technical support, and complaints), Outbound Services (including follow-up calls, surveys, appointment scheduling, and telesales), Reporting & Analytics (providing real-time dashboards, call recordings, QA reports, and performance insights), Customer Service (general inquiry handling), and Tech Support (technical troubleshooting). These services work together to provide comprehensive inbound/outbound call center capabilities for businesses across industries.

Differentiator

Problem solved

Functional benefit

Products and services

• Inbound Customer Support

Quantifiable outcome

• 150+ client relationships
• +2 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Scale indicators3 records

Recent moves4 records

Expansion highlights4 records

Broad incumbents

• TTEC: TTEC (formerly TeleTech) is a global customer experience company offering inbound, outbound, customer service, and sales support, increasingly integrated with AI tooling. Comparable in service portfolio and verticals served.
• TaskUs: TaskUs is a digital-first BPO providing customer support, sales, and content moderation with a heavy emphasis on digital and AI-enabled workflows. Directly comparable offering and a likely competitive benchmark for any tech-forward positioning.
• Teleperformance: Teleperformance is the world's largest omnichannel BPO, providing inbound, outbound, customer service, sales, and tech support across dozens of verticals. It anchors the incumbent competitive set CoreConnect is selling against.
• Concentrix: Concentrix is a global BPO and customer experience provider with deep capabilities in customer service, sales, and tech support. It is a primary incumbent competitor for any enterprise or mid-market outsourcing contract CoreConnect targets.
• Alorica: Alorica is a global customer experience outsourcer offering inbound/outbound customer service, sales, and tech support across multiple verticals. Operates at vastly larger scale but addresses the same core buyer need.

Direct peers

• AnswerConnect: AnswerConnect provides 24/7 answering services, customer support, and outbound calling for SMBs across multiple verticals. Comparable in service mix, customer profile, and B2B sales-led GTM to CoreConnect.
• Liveops: Liveops operates a flexible, distributed agent network for inbound customer support, sales, and tech support. Peer in model and service menu, though currently pivoting toward enterprise platform solutions.
• PATLive: PATLive is a US-based call center delivering live answering, customer service, and order entry on multi-year contracts. It directly competes for the same SMB and mid-market outsourcing spend as CoreConnect.
• Smith.ai: Smith.ai is a US-based virtual receptionist and B2B call center provider serving SMBs with inbound and outbound support, sales, and lead intake. It is the closest functional and scale analog to CoreConnect's stated offering.

Emerging players

• SupportNinja: SupportNinja is a tech-enabled BPO offering customer support, sales, and tech support with a focus on AI-augmented workflows. It overlaps with CoreConnect's outbound/inbound and tech support offerings but operates at a larger scale and with more developed technology.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat2 records

Key risks6 records

Key highlights5 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CoreConnect Solutions Inc.