Tazewell County ETSB

What Tazewell County ETSB does

Tazewell County ETSB (Emergency Telephone System Board) is a governmental body established under Illinois law and operating under Tazewell County, Illinois government. Founded in 2016, the ETSB is responsible for planning, implementing, controlling, maintaining, and upgrading the 9-1-1 telephone system for all of Tazewell County — a 658-square-mile area in central Illinois with a 2010 census population of 134,800 residents across 17 communities plus unincorporated areas. The ETSB delivers 9-1-1 voice and Text-to-911 services, 9-1-1 addressing, and distributes telephone-surcharge funds to operational answering points.

Operational dispatch is conducted through TC3 (Tazewell County Consolidated Communications), a separately constituted intergovernmental agency formed in December 2017 under an Intergovernmental Cooperation Act following Illinois legislation requiring a 50% reduction in PSAPs. TC3 consolidated dispatch from 4 PSAPs (East Peoria, Morton, Washington, and TAZCOM) into 2 PSAPs (TC3 North in Morton and TC3 South in Pekin), with mutual-backup capability. The ETSB maintains a small core staff (9-1-1 Coordinator, Network/Systems Administrator, Support Technician) and provides technology and support services to TC3.

The organization is funded through mandatory telephone surcharges collected from subscribers in the county and operates without traditional commercial revenue mechanics. Its primary segments are Tazewell County residents (universal service) and first-responder agencies (police, fire, EMS) that receive call-taking, dispatch coordination, and emergency medical pre-arrival instructions. There is no pricing model, sales motion, or competitive market; the ETSB holds a government-mandated exclusive mandate for 9-1-1 services in the county.

Name

Tazewell County ETSB

Legal name

Tazewell County Emergency Telephone System Board

Website

https://tazewell911.com

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

1–10 employees

Short description

Tazewell County ETSB is a government entity that plans, implements, and maintains the 9-1-1 telephone system for Tazewell County, Illinois, serving 134,800 residents across 17 communities. It coordinates dispatch through subsidiary TC3, funded by telephone surcharges.

Ownership category

akta.pro rank

Product category

Emergency Communications Services

NAICS

Telephone Call Centers (56142)

SIC

Telephone Communications (No Radiotelephone) (4813)

akta.pro primary industry

Emergency Operations Center (EOC) Setup & Management (BPABANAC)

Keywords

• Emergency telephone services
• 9-1-1 dispatch
• Public safety answering
• Emergency communications
• Address assignment

Headquarters

HQ city

Pekin

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure

Revenue model

1. 9-1-1 Telephone Surcharge: Government-funded through surcharge collected from telephone bills to fund 9-1-1 services

Go-to-market motion1 record

Distribution channels1 record

Marketing channels1 record

Core offering

The Tazewell County Emergency Telephone System Board (ETSB) plans, implements, controls, maintains, and upgrades the 9-1-1 telephone system for Tazewell County, Illinois. Through its operational subsidiary TC3 (Tazewell County Consolidated Communications), the ETSB provides consolidated 9-1-1 call-taking and dispatch services for police, fire, and EMS agencies across 18 communities covering 658 square miles. The organization also delivers 9-1-1 address assignment services for residents and properties within the county.

Product overview

Tazewell County ETSB operates as a government emergency telephone system board providing 9-1-1 services to Tazewell County, Illinois. The primary offering is the 9-1-1 Emergency Telephone Service, which delivers emergency dispatch to 18 communities covering 658 square miles. Through its subsidiary TC3 (Tazewell County Consolidated Communications), the organization operates consolidated dispatch services for police, fire, and EMS agencies. The organization also provides 9-1-1 Addressing services for address assignment across the county. The portfolio consists of core emergency services infrastructure rather than commercial software products.

Differentiator

Problem solved

Functional benefit

Brands

• TC3: Tazewell County Consolidated Communications - the consolidated dispatch center providing 9-1-1 services for Tazewell County, formed in December 2017

Products and services

• 9-1-1 Emergency Telephone Service Core 9-1-1 emergency telephone system providing emergency dispatch services to residents of Tazewell County, Illinois, covering 658 square miles with a 2010 census population of 134,800 residents across 18 communities including Armington, Creve Coeur, East Peoria, Morton, Pekin, Washington, and unincorporated areas.

Named customers11 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Six partnerships are on record, tiered core.

• City of East Peoria, IllinoiscoreStrategic or Co-development Partner · 1 December 2017Member municipality in TC3 Intergovernmental Agreement for consolidated 9-1-1 services. Previously operated independent PSAP.
• City of Morton, IllinoiscoreStrategic or Co-development Partner · 1 December 2017Member municipality in TC3 Intergovernmental Agreement. Hosts TC3 North PSAP location.
• City of Pekin, IllinoiscoreStrategic or Co-development Partner · 1 December 2017Member municipality in TC3 Intergovernmental Agreement. Hosts TC3 South PSAP location.
• City of Washington, IllinoiscoreStrategic or Co-development Partner · 1 December 2017Member municipality in TC3 Intergovernmental Agreement for consolidated 9-1-1 services.
• Tazewell County, IllinoiscoreStrategic or Co-development Partner · 1 December 2017County government partner in TC3 Intergovernmental Agreement for consolidated 9-1-1 services.
• Tazewell County Consolidated Communications (TC3)coreStrategic or Co-development PartnerTC3 is the operational entity formed in December 2017 to provide 9-1-1 services, working in coordination with the ETSB for dispatch services. ETSB provides technology and support services to TC3 PSAPs.

Scale indicators5 records

Recent moves6 records

Expansion highlights4 records

Others

• Motorola Solutions: Premier vendor of command-center software (PremierOne, CommandCentral) and mission-critical communications equipment to PSAPs and 9-1-1 agencies nationwide. An ecosystem/enabling participant rather than a direct competitor, since ETSBs purchase rather than sell these platforms.
• RapidSOS: Emergency response data platform that links connected devices (smartphones, vehicles, IoT) to PSAPs, increasingly central to NG911 capabilities. Enabling/ecosystem participant whose technology ETSBs may adopt.
• Carbyne: Next-generation 9-1-1 platform providing cloud-based call-taking, live video, and precise location data to PSAPs. Comparable ecosystem participant at the technology infrastructure layer.
• CentralSquare Technologies: Provides public safety software including CAD (computer-aided dispatch) and records management systems used by PSAPs. An ecosystem technology vendor that ETSBs rely on for dispatch platforms.

Direct peers

• Will County 9-1-1: Will County's 9-1-1 / ETSB entity provides emergency telephone system oversight in an adjacent Illinois county. Comparable in mission, surcharge-funded model, and PSAP consolidation mandate.
• Lake County ETSB: Lake County's Emergency Telephone System Board provides 9-1-1 oversight for another Illinois county under the same state regulatory framework. Comparable in scope, funding model, and consolidation pressures.
• DuPage County ETSB: DuPage County's Emergency Telephone System Board operates the same statutory county-level 9-1-1 oversight and funding role in Illinois. Directly comparable in mandate, governance structure, and reliance on surcharge funding.
• Cook County 9-1-1: Cook County's 9-1-1 system is a much larger but structurally similar county-level PSAP operation in Illinois. Comparable regulatory mandate and funding model, though at materially greater scale.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/TC3-Tazewell-Consolidated-Communications
• LinkedInlinkedin.com/company/tazewell-county-etsb

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Tazewell County ETSB