What Memoize Inc. does

Memoize AI (legal entity MEMOIZE AI LLC) is a Fort Wayne, Indiana-based SaaS company that sells an AI-powered customer-support chat widget purpose-built for supplement and wellness e-commerce brands. Its core functional promise is cross-session personalization: the widget remembers each shopper's allergies, dietary restrictions, wellness goals, and prior conversations, and uses that memory to deliver tailored product recommendations and answers on return visits. The platform is composed of a JavaScript-embeddable chat widget, a vector-based Memory Engine (PostgreSQL with the pgvector extension, 768-dimensional embeddings via Google's text-embedding-004), a Merchant Dashboard for configuration and analytics, RESTful/webhook APIs for custom integrations, and a fallback Contact Form Mode when AI message allocations are exhausted. All inference runs on Google Gemini 2.5 Flash via Vertex AI under Zero Data Retention settings, so prompts and responses are not stored or used for model training.

The product is differentiated primarily by regulatory rather than pure AI features. Memoize enforces a four-tier health-response classifier (Wellness, Soft Redirect, Crisis, Clinical Disease), blocks all medication-interaction queries and routes them to healthcare providers, redacts clinical or crisis language from transcripts, applies structure/function language to avoid FTC-prohibited disease claims, and collects health data only after explicit consumer consent. The platform is positioned around the FTC's April 2026 TruHeight judgment ($4M) and $53,088-per-violation penalties, and the company documents its posture through an AI System Card, a Consumer Health Data Privacy Policy, and a published sub-processor list. It is aligned with SOC 2 Type II practices, CCPA/CPRA (including January 1, 2026 ADMT rules), GDPR where applicable, and the FTC Health Breach Notification Rule; payments are processed by Stripe (PCI-DSS Level 1). Operations are explicitly US-only.

The business model is subscription SaaS with usage-based overage. Pricing tiers are Starter at $149/month (4,500 AI messages, 10,000 emails, 50,000 memories), Growth at $299/month (10,000 messages, 25,000 emails, 200,000 memories), Scale at $499/month (25,000 messages, 60,000 emails, unlimited memories), and Enterprise at custom pricing (unlimited everything, up to 99.95% SLA, custom order form). Annual plans offer a 15% discount, memory-capacity add-ons are sold at $1/month per 10,000 memories, and overage rates range from $0.03 to $0.05 per AI message and $0.01 per email. Go-to-market is product-led: merchants can sign up without a credit card for 200 free demo messages, complete a 14-day free trial on Starter and Growth, install via a single JavaScript snippet on Shopify, WordPress, BigCommerce, Wix, Squarespace, Next.js, or custom HTML, and configure the widget through a dashboard with no developer required. An Enterprise direct-sales motion exists for larger merchants.

Name

Memoize Inc.

Legal name

MEMOIZE AI LLC

Website

https://memoizeai.com

Company type

Private

Operating status

Operating

Short description

Memoize AI provides a memory-powered AI chat widget built specifically for supplement e-commerce brands, delivering cross-session personalized recommendations and FDA/FTC-compliant responses via a single-script embeddable SaaS platform.

Ownership category

akta.pro rank

Product category

E-commerce AI Customer Support Software

NAICS

Software Publishers (5132)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Responsible AI, Security & Privacy Platforms (Safety, Guardrails, PII) (HDAEANAG)

Keywords

• Supplement ecommerce software
• AI customer support
• Memory-augmented chatbots
• Ecommerce personalization platform
• FDA compliance software

Headquarters

HQ city

Fort Wayne

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Infrastructure, Personnel, Marketing or Sales, Operations, Supply Chain

Revenue model

1. Subscription SaaS: Monthly and annual subscription fees for access to the AI chat widget platform. Four tiers: Starter ($149/mo), Growth ($299/mo), Scale ($499/mo), Enterprise (custom). Includes AI message allocations, email quotas, and customer memory limits. Annual plans offer 15% discount. Overage charges apply for usage beyond plan allocations.
2. Usage-Based Overage: Additional charges for AI messages and emails beyond plan allocations. AI message overage rates: $0.05/message (Starter), $0.04/message (Growth), $0.03/message (Scale). Email overage: $0.01/email across all applicable plans. Merchants can set overage budgets or opt for unlimited overage.
3. Memory Capacity Add-Ons: Additional memory capacity blocks at $1.00/month per 10,000 memories for Starter and Growth plans. Scale and Enterprise plans include unlimited memories.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels3 records

Core offering

Memoize AI provides an AI-powered, memory-augmented chat widget deployed on e-commerce supplement stores that retains shopper preferences, allergies, dietary restrictions, and wellness goals across sessions to deliver personalized product recommendations. The platform is built around FDA/FTC compliance guardrails, including structure/function language enforcement, mandatory medication interaction blocking, four-tier health mention classification, automated redaction of clinical/critical disclosures, and Zero Data Retention on Google Vertex AI. It is sold as a tiered SaaS subscription with self-serve onboarding and is deployed via a single JavaScript snippet on major e-commerce platforms.

Product overview

MEMOIZE AI LLC provides a Memory-as-a-Service platform for e-commerce merchants, centered on an AI-powered chat widget that remembers shopper preferences, allergies, and wellness goals across sessions. The platform consists of the core Chat Widget (deployed via JavaScript snippet), Memory Engine (vector database storage with semantic retrieval), Merchant Dashboard (configuration and billing console), API Access (RESTful and webhook integrations), Analytics Dashboard (conversion tracking), Demo Mode (evaluation environment), and Contact Form Mode (AI fallback). All inference uses Google Gemini 2.5 Flash with RAG architecture; no customer data is used for model training. The platform is built exclusively for US e-commerce, focusing on the supplement and wellness industry.

Differentiator

Problem solved

Functional benefit

Products and services

• MEMOIZE AI Chat Widget

Segments1 record

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability5 records

Feature6 records

Partnerships

One partnership is on record.

• Google LLC (Vertex AI / Gemini)coreTechnology or IntegrationAI model inference using Gemini 2.5 Flash for personalized chat responses and text-embedding-004 for creating 768-dimensional vector embeddings. Zero Data Retention enabled - prompts and responses not stored or used for model training.

Recent moves6 records

Expansion highlights5 records

Emerging players

• Rebuy: Rebuy provides AI-driven product recommendations, personalization, and post-purchase upsells for Shopify merchants. Competes with Memoize's recommendation engine component for the same on-site personalization use case, but lacks Memoize's health-compliance guardrails.
• Nosto: Nosto is a personalization platform for e-commerce delivering product recommendations, on-site content personalization, and AI-driven merchandising. Overlaps with Memoize on personalized product recommendations for repeat shoppers in the same Shopify/BigCommerce install base.
• Ada: Ada is an AI customer service automation platform that lets brands build AI agents for chat and email support across retail, travel, and e-commerce. Competes directly with Memoize on AI-driven conversational support for DTC/online brands, though less specialized on supplement/health verticals.

Direct peers

• Tidio: Tidio provides AI-powered live chat and chatbot solutions purpose-built for small and mid-sized e-commerce stores, with strong Shopify/WooCommerce/Wix presence. Competes head-on with Memoize for SMB merchant budgets on AI customer support and product recommendation use cases.
• Re:amaze: Re:amaze is a customer service, live chat, and helpdesk platform designed for e-commerce stores, integrating with Shopify, BigCommerce, and WooCommerce. It competes with Memoize on chat-based customer engagement and post-purchase support workflows in the same merchant base.
• Gorgias: Gorgias is the leading customer service and conversational commerce platform for Shopify-based e-commerce brands, with AI agents that handle product recommendations, order status, and personalized responses. Directly competes with Memoize's chat widget for the same merchant type and overlaps heavily on e-commerce retail workflow automation.

Broad incumbents

• Zendesk: Zendesk provides broad customer service and AI-powered agent tooling across industries, including e-commerce. Overlaps with Memoize on conversational chat and AI-driven automated support, but as a horizontal incumbent with a much wider feature surface.
• Intercom: Intercom offers a broad customer service and conversational AI platform (including its Fin AI agent) deployed across many verticals, including e-commerce. Overlaps with Memoize on AI chat and customer memory use cases, but at greater horizontal scale and with substantially greater resources.
• Kustomer: Kustomer is a CRM and customer service platform built for e-commerce and direct-to-consumer brands, now part of the Meta/Salesforce-adjacent ecosystem with AI agent capabilities. Overlaps with Memoize on chat-based support and shopper data, but serves a broader range of verticals and merchant sizes.
• Dynamic Yield by Mastercard: Dynamic Yield is an enterprise personalization and product recommendation engine for e-commerce and digital retail, now part of Mastercard. Overlaps with Memoize on cross-session personalization and shopper profiling but at an enterprise scale and broader e-commerce scope.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Memoize Inc.