Charnwood Borough Council

What Charnwood Borough Council does

Charnwood Borough Council is a local government authority in Leicestershire, England, serving residents, businesses, and visitors across 24 wards and 33 parishes. Founded in 1974 and headquartered at Southfield Road, Loughborough, the council employs 501-1000 staff and delivers statutory public services including waste collection and recycling, housing (council tenancies and homelessness support), planning and building control, council tax collection, business rates, environmental health, licensing, leisure facilities, parks, cemeteries, and community safety. The council is governed by 52 elected councillors, with the Labour group leading the administration under Councillor Jewel Miah since May 2023. The political composition includes 22 Conservative, 20 Labour, 8 Green Party, and 2 Independent councillors.

The council's technology infrastructure is standard for UK local government, comprising a content-managed website (charnwood.gov.uk), the My Charnwood personalized resident portal, an AchieveForms-based digital forms platform, online payment systems, a Planning Explorer for application tracking, and Interactive Maps built on GIS for spatial data management including tree preservation orders and conservation areas. Service delivery is omnichannel, spanning the website, My Charnwood portal, telephone contact centre, in-person offices, and a parish council network. A dedicated tourism portal, Discover Charnwood, is maintained to promote visitor services and the local economy.

Revenue is generated through council tax (property-band based), business rates (National Non-Domestic Rates), central government grants, and transactional service fees including planning applications, local land charges searches, licensing (taxi, alcohol, skin piercing), parking, and other regulatory services. The council also operates the Community Safety Partnership, a multi-agency statutory body coordinating crime reduction and community safety with Leicestershire Police, the Fire and Rescue Service, National Probation Service, NHS Clinical Commissioning Group, Loughborough University, and other partners. As a public sector entity, the council does not pursue commercial GTM motions; instead, it focuses on service delivery, public information dissemination, and community engagement across its mandated geographic remit.

Name

Charnwood Borough Council

Legal name

Charnwood Borough Council

Website

https://charnwood.gov.uk

Company type

Public

Founded year

1974

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Charnwood Borough Council is a UK local government authority serving residents, businesses, and visitors across 24 wards and 33 parishes in Leicestershire, England, delivering statutory public services including waste collection, housing, planning, council tax, licensing, and community safety through omnichannel digital and in-person channels.

Ownership category

akta.pro rank

Product category

Local Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (925), Administration of Housing Programs, Urban Planning, and Community Development (9251), Services to Buildings and Dwellings (5617)

SIC

Services-To Dwellings & Other Buildings (7340), Refuse Systems (4953), Real Estate Operators (No Developers) & Lessors (6510)

akta.pro primary industry

Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ)

akta.pro secondary industries

Parks, Recreation & Cultural Services (BPAIACAI), Land Administration & Cadastral Services (Public Land Records, Parcel Management) (BPAIANAH), Public Works / In-House Municipal Collection Operations (EUAIAAAF)

Keywords

• Local government services
• Waste collection services
• Council tax administration
• Planning and licensing
• Community safety services

Headquarters

HQ city

Loughborough

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Council Tax: The council collects council tax from residents to fund local services. Council tax is a local taxation system based on property valuation bands.
2. Business Rates: The council collects business rates (National Non-Domestic Rates) from commercial properties within the borough.
3. Government Grants: Central government funding and grants distributed to local authorities for public service delivery.
4. Service Fees and Charges: The council charges fees for various services including planning applications, building control, licensing (taxi, alcohol, skin piercing, sex establishments), parking, cemeteries, allotments, local land charges searches, accommodation certificates, and other regulatory services.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels7 records

Core offering

Charnwood Borough Council is the statutory local government authority for the borough of Charnwood in Leicestershire, England, delivering essential public services to its 52 councillors and residents across 24 wards. Core services include waste collection and recycling, council tax collection and benefits administration, housing (council tenancies and homelessness support), planning and building control, licensing and environmental health, community safety, leisure facilities, parks and allotments, cemeteries, markets, and democratic services. The council also operates a tourism marketing presence via Discover Charnwood and provides self-service digital portals for residents and businesses.

Product overview

Charnwood Borough Council operates a portfolio of digital self-service portals and administrative services for its residents. The core offering consists of the My Charnwood resident portal providing integrated access to council tax, planning, and local services, complemented by specialized transactional platforms including the Planning Explorer for application tracking, online payment systems, Interactive Maps for GIS data, and the AchieveForms-based digital forms platform. Additional services include the Discover Charnwood tourism website, leisure facilities, CCTV surveillance for community safety, and the Community Safety Partnership coordination body. The council does not operate a unified software product in the traditional SaaS sense, but rather provides discrete public-facing digital services alongside administrative functions.

Differentiator

Problem solved

Functional benefit

Brands

• Discover Charnwood: Official tourism and visitor website for Charnwood borough, showcasing attractions, events, accommodation, and things to do in the area
• Active Charnwood
• My Charnwood

Products and services

• My Charnwood Resident Portal Personalised online portal giving Charnwood residents access to council services, ward and councillor information, and property-specific details including planning applications and council tax.
• Charnwood Planning Explorer Online portal for viewing and tracking planning applications within the Charnwood borough.
• Online Payments Digital payment system enabling residents and businesses to pay council tax, business rates, parking fines, and other council fees online.
• Interactive Maps GIS-based mapping service providing spatial data layers including tree preservation orders, conservation areas, planning boundaries and local wildlife sites.
• Discover Charnwood

Named customers3 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

14 partnerships are on record, tiered core and supporting.

• Leicestershire PolicecoreStrategic or Co-development PartnerLeicestershire Police participates as a Responsible Authority in the Charnwood Community Safety Partnership (CSP), contributing to crime reduction and community safety initiatives. An Inspector from Charnwood Neighbourhood Policing Area serves as a core CSP member, addressing crime, anti-social behaviour, and public safety in the borough.
• West Leicestershire Clinical Commissioning GroupcoreStrategic or Co-development PartnerThe Clinical Commissioning Group participates as a Responsible Authority in the CSP, bringing healthcare perspective to community safety and vulnerability issues. The partnership addresses health-related community safety concerns and coordinates responses to protect vulnerable individuals.
• National Probation ServicecoreStrategic or Co-development PartnerA Senior Probation Officer represents the National Probation Service as a core CSP member. The service contributes to public protection, rehabilitation of offenders, and management of probation cases affecting community safety in Charnwood.
• Leicestershire Fire and Rescue ServicesupportingStrategic or Co-development PartnerParticipates in the CSP as a Responsible Authority, contributing to fire safety, prevention initiatives, and community safety programs. Fire service representation supports the CSP's themes of making communities safer and protecting vulnerable people.
• Leicestershire County CouncilcoreStrategic or Co-development PartnerLeicestershire County Council participates as a Responsible Authority in the CSP. The partnership addresses county-level community safety issues that intersect with borough services, including highways, education, and social services.
• Loughborough UniversitysupportingStrategic or Co-development PartnerLoughborough University is represented on the CSP, contributing expertise on student community issues, research capabilities, and university-specific safety concerns. The university serves a significant population in Loughborough.
• Loughborough BIDsupportingGTM or Marketing PartnerThe Business Improvement District (BID) for Loughborough town centre participates in the CSP, representing business community interests in safety initiatives and contributing to economic development and town centre vibrancy.
• Loughborough Chamber of Trade and CommercesupportingGTM or Marketing PartnerThe Chamber represents local business interests in the CSP, contributing to understanding of commercial sector safety concerns and supporting economic development initiatives.
• Turning Point (Drugs/Substance Use)supportingStrategic or Co-development PartnerTurning Point provides specialist drugs and substance use expertise to the CSP, supporting the partnership's work on drug misuse issues and contributing to harm reduction and treatment pathways.
• Police and Crime Commissioner's OfficesupportingStrategic or Co-development PartnerThe Police and Crime Commissioner's Office participates in the CSP, providing oversight of policing priorities and community safety funding allocation for Leicestershire.
• Violence Reduction NetworksupportingStrategic or Co-development PartnerThe Violence Reduction Network contributes specialized expertise on violence prevention and reduction strategies, supporting the CSP's approach to serious youth violence and violent crime reduction.
• Crown Prosecution ServicesupportingStrategic or Co-development PartnerThe Crown Prosecution Service is represented on the CSP, contributing legal expertise on criminal justice proceedings and supporting the partnership's enforcement and prosecution-related activities.
• Voluntary GroupssupportingStrategic or Co-development PartnerVoluntary sector organizations participate in the CSP, bringing community grassroots perspective, charitable resources, and third-sector service delivery to support community safety outcomes.
• 33 Parish and Town CouncilscoreChannel Partner/ Reseller/ DistributorThe borough's 33 parish and town councils (including Shepshed Town Council and Syston Town Council) serve as local authorities closest to residents in smaller communities. They make decisions on local matters and act as vital community contact points.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Rushcliffe Borough Council: Nottinghamshire borough council of comparable size and demographic profile delivering identical statutory local authority services. Comparable in operational scale and the mix of urban centre (West Bridgford) with surrounding parishes.
• South Kesteven District Council: Lincolnshire district council serving a similar-sized mixed urban-rural population with an equivalent service portfolio, providing a useful comparator for service cost and digital channel effectiveness.
• North West Leicestershire District Council: Adjacent district council in Leicestershire, providing the same statutory local authority services (planning, housing, waste, council tax, licensing) to a similar population size. Most directly comparable peer given shared county, comparable scale, and identical service mandate.
• Melton Borough Council: Another Leicestershire district council with the same statutory functions and a mixed urban-rural borough profile similar to Charnwood, including rural parishes and a market town centre.
• Erewash Borough Council: Derbyshire borough council of similar population and service scale, providing the same planning, housing, waste, and licensing functions with a comparable political structure of elected councillors.
• Hinckley and Bosworth Borough Council: Neighbouring Leicestershire borough council delivering the same suite of local government services to a comparable population, sharing overlapping statutory partnerships with Leicestershire County Council and county-level agencies.
• Harborough District Council: Leicestershire district council of comparable scale operating with an identical mix of planning, housing, waste, licensing, and community safety functions, serving a similar mix of market towns and rural parishes.
• Blaby District Council: Leicestershire district council with a comparable population and similar service delivery structure, sharing the same county council, police, and fire partnerships as Charnwood.

Broad incumbents

• Leicestershire County Council: Upper-tier authority that Charnwood works alongside, holding responsibility for county-level services (highways, education, social care) while Charnwood handles district-level services. A structural partner and a different tier of UK local government.
• Department for Levelling Up, Housing and Communities: Central government department responsible for UK local authority policy, funding allocations, and statutory frameworks under which Charnwood operates. Sets the policy and funding environment that determines Charnwood's service scope and financial constraints.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/CharnwoodBC
• YouTubeinstagram.com/discovercharnwood
• Facebookfacebook.com/charnwoodbc
• LinkedInlinkedin.com/company/charnwood-borough-council
• Instagraminstagram.com/charnwoodbc

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Charnwood Borough Council