LUMIC LTD
Lumic Ltd is a UK managed service provider founded in 2011 that delivers IT support, hosted and on-premise telephony, and network connectivity to SMBs and enterprises across Tilbury, London, Birmingham, and Manchester.
- Company typePrivate
- Founded2011
- HeadquartersWest Tilbury, United Kingdom
- Headcount1–10
- GTM typeB2B
- OfferingServices
What LUMIC LTD does
Lumic Ltd is a privately held UK managed service provider founded in 2011 and headquartered at Riverside Business Centre in Tilbury, Essex, operating with 1–10 employees across Tilbury, London, Birmingham, and Manchester. The company delivers IT support, voice/telephony, and network connectivity services to small and medium businesses as well as enterprise organisations with dedicated IT staff, with a stated UK-wide customer reach covering media, healthcare, recruitment, market research, and general business verticals.
The core product portfolio centres on three service lines: IT Solutions (managed IT support, consultancy, and hybrid cloud/local disaster recovery), Voice Solutions (hosted and on-premise phone systems, VoIP, SIP trunking delivered as an Alcatel-Lucent Expert and 3CX Gold Partner), and Networks (internet connectivity, lines and calls, network and power cabling). Proactive monitoring of CPU, disk, memory, network, and service status underpins the support model, with a ScreenConnect-based remote support capability enabling 93% of incidents to be resolved remotely and an average 10-minute response on priority issues.
Lumic operates a consultative, sales-led go-to-market with free IT audits, a dedicated Technical Manager per client, and direct UK field sales. Revenue is generated through a mix of recurring annual/quarterly IT support subscriptions, subscription-based hosted telephony, usage-based call and line charges, one-time equipment and installation fees, and professional services/consultancy. Pricing is quote-based and not publicly disclosed, with a £7.50 minimum monthly threshold per telephone account and annual minimum call spend provisions noted in the published terms.
LUMIC LTD firmographics
Firmographics- Name
- LUMIC LTD
- Legal name
- Lumic Ltd
- Website
- https://lumic.co.uk
- Company type
- Private
- Founded year
- 2011
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Lumic Ltd is a UK managed service provider founded in 2011 that delivers IT support, hosted and on-premise telephony, and network connectivity to SMBs and enterprises across Tilbury, London, Birmingham, and Manchester.
- Ownership category
- akta.pro rank
LUMIC LTD industry classification
Industry- Product category
- Managed IT and Telecommunications Services
- NAICS
- Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Telephone Interconnect Systems (7385)
- akta.pro primary industry
- Collaboration & Unified Communications Management (UCaaS/VoIP) (BPAEABAK)
- akta.pro secondary industries
- Software/Application Support (SaaS, Enterprise Apps) (BPAAACAC), VoIP Access & ITSP Services (HDAIAHAD)
Keywords
Where LUMIC LTD is headquartered
LocationHeadquarters
- HQ city
- West Tilbury
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
LUMIC LTD business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales
Revenue model
- IT Support and Managed Services: Recurring annual support charges for ongoing IT maintenance and support services, billed via Direct Debit annually or quarterly in advance.
- Network Services: Charges for internet connectivity, lines, calls, and network services including line rental (quarterly in advance) and usage-based call charges.
- Cloud/Hosted Solutions: Hosted phone systems and cloud-based communication solutions providing cost savings over traditional on-premise systems through reduced call costs and physical telephone line rental.
- Equipment and Installation: One-time charges for hardware, software, and installation services. Deposit of at least 50% required at order placement with balance due upon delivery.
- Consultancy Services: Technology consulting and advisory services to help businesses find the right technology solutions, implement and run them throughout the project lifecycle.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Tailored per-client support solutions |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels6 records
LUMIC LTD product offering
Product offeringCore offering
Lumic provides managed IT support, telecommunications, and network connectivity services to UK businesses. The portfolio covers IT solutions (design, consultancy, managed support, disaster recovery), voice solutions (on-premise and hosted phone systems, VoIP, SIP trunking via Alcatel-Lucent and 3CX), and networks (internet connectivity, lines and calls, network and power cabling). Services are delivered through subscription support agreements, usage-based telephony charges, and project-based installations.
Product overview
Lumic offers a unified portfolio of IT and telecommunications services centred on three core offerings: IT Solutions (managed IT support, consultancy, and disaster recovery), Voice Solutions (hosted and on-premise phone systems, VoIP, and SIP trunking), and Networks (internet connectivity, lines & calls, and cabling). Remote Support via ScreenConnect is offered as an adjunct service. The company positions itself as a one-stop provider for businesses seeking to outsource their IT and communication needs, operating as a managed service provider with expertise in Alcatel-Lucent and 3CX telephony platforms.
Differentiator
Problem solved
Functional benefit
Quantifiable outcome
- 98% customer retention rate
- +3 more outcomes
Companies that use LUMIC LTD
Customer profileNamed customers5 records
Segments3 records
Ideal customer profiles2 records
LUMIC LTD technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
LUMIC LTD partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core and minor.
- Alcatel-LucentcoreLumic is 1 of only 7 Alcatel-Lucent experts in the UK, providing them with exclusive expertise in designing, implementing, and supporting on-premise and hosted Alcatel-Lucent phone solutions.
- 3CXcore3CX Gold Partner status enables Lumic to offer customers an even better service with reduced costs. 3CX is a software-based phone system that works with IP Phones and SIP trunks, delivering unified communications without the big cost attached.
- MicrosoftcoreLumic is a trusted Microsoft Partner, providing customers with appropriate software, installation, and support solutions aligned with Microsoft technologies.
- BitdefendercoreBitdefender Bronze Partner providing antivirus and malware protection to customers. Lumic identified Bitdefender as the right solution for protecting customer machines and systems years ago, offering it to all supported customers for free.
- Basepoint Business CentreminorMulti-purpose facility that nurtures local businesses. Lumic's headquarters is located in the Basepoint Riverside Business Centre in Tilbury.
Scale indicators6 records
Recent moves1 record
Expansion highlights5 records
LUMIC LTD competitors and assessment
Company assessmentBroad incumbents
- Softcat plc: Large UK IT infrastructure and licensing reseller/MSP offering managed services, networking, and unified communications to UK businesses; same category but much broader portfolio and scale than Lumic.
- Centerprise International: Established UK IT managed services and infrastructure provider serving public and private sector with IT support, networking, and voice; comparable suite at larger scale.
- Daisy Group: Major UK business communications and IT services provider delivering managed connectivity, hosted voice, and IT support to SMB and enterprise - overlaps Lumic's voice, network, and managed IT offerings at greater scale.
Direct peers
- Mirus IT: UK managed IT services provider supporting Microsoft 365, cloud, security, and connectivity for SMBs; comparable customer profile and stack to Lumic.
- Focus Group: UK managed IT services, telephony, and connectivity provider serving SMB and mid-market customers with bundled IT, voice, and network solutions - directly comparable offering and customer base to Lumic.
- Netstar UK: UK managed IT services provider delivering IT support, cloud, and communications to London-based SMBs; similar customer tier and bundled service mix to Lumic.
- Compass Business Finance / Compass IT Support: UK IT support and managed services provider offering outsourced IT, cloud, and telecoms to small businesses; directly comparable SMB-focused service model.
- Pennine Telecom: UK business communications specialist focused on hosted telephony (including 3CX deployments) and connectivity for SMB customers; comparable VoIP-led offering and channel.
- Air-IT (Auxilion): UK managed IT support and communications company serving SMB and mid-market with Microsoft, cloud, and telephony services - similar blended IT/voice positioning to Lumic.
Emerging players
- BDR Group / 3CX channel peers: UK 3CX Gold and Alcatel-Lucent Expert partner network operators offering hosted VoIP and managed IT support; closely aligned telephony stack and customer type to Lumic.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
LUMIC LTD social profiles
Digital presenceLUMIC LTD financial estimates
Financial estimateRevenue estimate
Valuation estimate
LUMIC LTD leadership team
Management profileNumber of profiles
Profiles3 records
LUMIC LTD funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
LUMIC LTD M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about LUMIC LTD
What does LUMIC LTD do?
Lumic provides managed IT support, telecommunications, and network connectivity services to UK businesses. The portfolio covers IT solutions (design, consultancy, managed support, disaster recovery), voice solutions (on-premise and hosted phone systems, VoIP, SIP trunking via Alcatel-Lucent and 3CX), and networks (internet connectivity, lines and calls, network and power cabling). Services are delivered through subscription support agreements, usage-based telephony charges, and project-based installations.
Is LUMIC LTD a public or private company?
LUMIC LTD is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was LUMIC LTD founded?
LUMIC LTD was founded in 2011. It employs 1 to 10 people.
Where is LUMIC LTD based?
LUMIC LTD is headquartered in West Tilbury, United Kingdom, in the Europe region.
How does LUMIC LTD make money?
Five revenue lines are on record. IT Support and Managed Services are the primary driver. The others are network Services, cloud/Hosted Solutions, equipment and Installation and consultancy Services.
Who are LUMIC LTD's main competitors?
Broad incumbents on record are Softcat plc, Centerprise International and Daisy Group. Direct peers are Mirus IT, Focus Group, Netstar UK, Compass Business Finance / Compass IT Support, Pennine Telecom and Air-IT (Auxilion). BDR Group / 3CX channel peers is listed as an emerging player.
Does LUMIC LTD have an API?
No public API is recorded for LUMIC LTD.
What industry is LUMIC LTD in?
LUMIC LTD's product category is Managed IT and Telecommunications Services. Its primary akta.pro industry code is BPAEABAK, Collaboration & Unified Communications Management (UCaaS/VoIP), with a secondary code of BPAAACAC, Software/Application Support (SaaS, Enterprise Apps). Its NAICS code is 54151 and its SIC code is 7370.