What EXTERNAL SOURCE SOLUTION LTD does

EXTERNAL SOURCE SOLUTION LTD (operating as "External Solutions") is a privately held UK-incorporated IT services provider founded in 2018, headquartered in London, with a US footprint spanning New York, Florida, Georgia, and Kansas. The company delivers managed IT services, IT consulting and advisory, cybersecurity, web and mobile development, cloud services, and KYC/anti-fraud solutions to enterprise and mid-market clients, primarily in healthcare, banking and insurance, transportation and logistics, and manufacturing. Its core offering combines day-to-day infrastructure management and monitoring with dedicated 1st and 2nd line customer support teams, delivered through a multi-cloud platform spanning AWS, Microsoft Azure, Google Cloud, and on-premises virtualized environments, supported by partnerships with Cisco, VMware, Veeam, Acronis, and Sophos.

The business model is primarily recurring subscription-based, with a tiered pricing structure for customer support services (Basic €3,000/month for 1,000 requests, Advanced €8,000/month for 4,000 requests, Premium custom) supplemented by professional services engagements for IT consulting, custom development, and infrastructure projects. Go-to-market is sales-led via direct phone outreach and website consultation scheduling, targeting buyers seeking outsourced IT operations. Customer evidence includes decade-long managed services relationships and vertical-specific case studies in healthcare continuity (COVID-19 remote transition), telecom infrastructure build-out, and restaurant supply chain support. The firm holds Microsoft Certified Partner status, maintains a 5/5 Clutch rating across 31 reviews and 4.9/5 on Google, and claims a USA-first ANSI/TIA-942 rated 4 data center. No funding rounds, M&A activity, or revenue disclosures appear in the available data.

Name

EXTERNAL SOURCE SOLUTION LTD

Legal name

EXTERNAL SOURCE SOLUTION LTD

Website

https://externalsolutions.io

Company type

Private

Founded year

2018

Operating status

Operating

Short description

EXTERNAL SOURCE SOLUTION LTD (External Solutions) is a UK-headquartered IT managed services provider with 200+ professionals and four US offices, delivering cloud, cybersecurity, and dedicated customer support to enterprise and mid-market clients in healthcare, banking/insurance, logistics, and manufacturing.

Ownership category

akta.pro rank

Product category

IT Managed Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511), Other Scientific and Technical Consulting Services (54169)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)

akta.pro primary industry

Cloud & Infrastructure Support (Servers, Storage, Virtualization) (BPAAACAE)

akta.pro secondary industries

Software/Application Support (SaaS, Enterprise Apps) (BPAAACAC), DevOps Consulting & Transformation (BPAEAKAA), Cloud Compliance, Audit & Continuous Controls Monitoring (CCM/GRC) (HDABAHAI)

Keywords

• Managed IT services
• Cloud infrastructure services
• Cybersecurity services
• IT consulting advisory
• Customer support outsourcing

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Ongoing managed services including day-to-day support, IT management, monitoring, cybersecurity, web development, mobile development, and cloud services. Revenue generated through subscription-based pricing tiers.
2. IT Consulting & Advisory: Strategic technology consulting to help businesses implement appropriate technology solutions for growth.
3. Customer Support Solutions: Dedicated and shared customer support services with 1st and 2nd line support teams, charged based on request volume tiers.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

EXTERNAL SOURCE SOLUTION LTD provides outsourced IT services to businesses, including managed IT services, IT consulting and advisory, cybersecurity, web and mobile development, cloud services, and dedicated or shared customer support operations. It also offers KYC and anti-fraud solutions for safeguarding client databases. The company delivers these through multi-cloud infrastructure, Microsoft 365 collaboration tools, and partnerships with AWS, Microsoft Azure, Google Cloud, VMware, Cisco, Sophos, Veeam, and Acronis.

Product overview

External Solutions is an IT services provider offering a portfolio of professional services including Managed Services, IT Consulting & Advisory, Cyber Security, Web Development, Mobile Development, and Cloud Services. The company also provides specialized KYC & Anti-fraud services. Service delivery is structured through two support models: Dedicated Customer Support (turnkey solution with dedicated support teams) and Shared Customer Support (for smaller companies). Pricing is organized into three tiers: Basic Plan (€3,000/month for 1000 requests), Advanced Plan (€8,000/month for 4000 requests), and Premium Plan (custom pricing for complex enterprise needs).

Differentiator

Problem solved

Functional benefit

Products and services

• Managed Services Day-to-day IT support services, management, and monitoring of client IT infrastructure, freeing internal resources to focus on core business operations. Targeted at businesses across healthcare, banking, insurance, logistics, and manufacturing verticals.
• IT Consulting & Advisory Strategic technology consulting to help businesses identify, implement, manage, and monitor the right technology solutions to support growth objectives. Targeted at mid-market and enterprise buyers.
• Cyber Security Security services identifying vulnerabilities, assessing risks, and implementing robust security measures to safeguard client systems and data, including integration with Sophos, Cisco, Defender for 365, Veeam, and Acronis tools. Targeted at organizations with regulatory and data protection requirements.
• Web Development Custom web development services to establish impactful online presence and reach target audiences effectively. Targeted at businesses needing branded web properties.
• Mobile Development Customized mobile application development aligned with brand and business goals, with expertise across various mobile platforms (iOS, Android, cross-platform). Targeted at businesses needing branded mobile apps.
• Cloud Services

Quantifiable outcome

• Average chat response time under 30 seconds
• +3 more outcomes

Named customers3 records

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Eight partnerships are on record, tiered core.

• Amazon Web Services (AWS)coreTechnology or IntegrationCloud infrastructure partner providing scalable computing resources and services for client deployments.
• Microsoft AzurecoreTechnology or IntegrationPrimary cloud platform for Microsoft-based environments with Exchange Online, SharePoint Online, Defender for 365, and Windows 365 services.
• Google Cloud Platform (GCP)coreTechnology or IntegrationCloud platform option for clients requiring Google cloud infrastructure and services.
• VMwarecoreTechnology or IntegrationVirtualization and cloud infrastructure technology for enterprise environments.
• CiscocoreTechnology or IntegrationNetwork and connectivity solutions including network topologies design.
• VeeamcoreTechnology or IntegrationBackup and recovery solutions for data protection and disaster recovery.
• AcroniscoreTechnology or IntegrationCyber protection and backup solutions for comprehensive data security.
• SophoscoreTechnology or IntegrationCybersecurity solutions for network protection and threat defense.

Scale indicators5 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Kyndryl: Global managed infrastructure services spinoff from IBM, providing multi-cloud, network, and security managed services to large enterprises. Closest large-scale incumbent comparable given External Solutions' similar multi-vendor managed services positioning.
• Insight Enterprises: Global IT solutions integrator providing managed services, cloud, and cybersecurity across enterprise and mid-market. Comparable breadth of service offerings and vendor-agnostic positioning.
• DXC Technology: Global IT services and managed services firm with strong vertical coverage in banking, insurance, healthcare, and manufacturing. Comparable in serving regulated industries with end-to-end infrastructure and security management.
• Rackspace Technology: Multi-cloud managed services provider across AWS, Azure, and GCP, serving mid-market and enterprise. Direct comparable in vendor-agnostic cloud management model and named as a partner technology on External Solutions' own website.
• Cognizant: Global IT services firm with strong managed services, cloud, and digital transformation practices serving banking, healthcare, and manufacturing. Comparable in vertical depth though at vastly greater scale.

Direct peers

• Ntiva: Mid-market managed IT services and cybersecurity company with US regional offices and Microsoft-focused delivery model. Closely matches External Solutions' tiered support, multi-office, and Microsoft partner positioning.
• Integris: US-based managed IT services provider with healthcare and regulated-vertical specialization; notably named in External Solutions' own customer testimonials, suggesting direct market overlap and identical customer profiles.
• Dataprise: US-headquartered managed IT services and cybersecurity provider with similar mid-market/enterprise focus across healthcare, financial services, and manufacturing verticals. Strong comparability in service portfolio and customer profile.
• Computershare Technology Services (Compucom): Managed IT services and workplace support provider serving enterprise and mid-market, with similar tiered support model and emphasis on end-user experience metrics.
• Blue Technologies: US-based managed IT services and print/document technology provider with Microsoft and cloud partnerships. Comparable scale and customer profile to External Solutions' US operations.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtwitter.com/vamtam

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about EXTERNAL SOURCE SOLUTION LTD