What ELITE ENTERPRISE SOLUTIONS INC. does

Elite Enterprise Solutions Inc. is a privately held Canadian-headquartered business process outsourcing (BPO) and IT services company. Its corporate seat is in Burnaby, British Columbia, while operational delivery is concentrated across five locations in Cairo, Egypt, supported by a workforce of approximately 1,500 individuals. The company positions itself as a 24/7/365 customer experience and back-office services provider, with explicit capabilities spanning CX consulting, inbound and outbound contact center operations, end-to-end BPO, telemarketing, IT consulting, managed IT services, and custom software development delivered using Agile methodology.

The company's core product surface is service-led rather than product-led: engagements are scoped and priced via quote, with no disclosed rate cards or transactional pricing. It serves approximately 100 clients across 25 or more industries and processes on the order of 2 million transactions per month across five or more languages. Industry-specific solution packaging is offered for verticals including municipal recreation centers, healthcare, real estate, professional services, startups, and small businesses, while named historical references include Dell, HP, and Kodak. ISO/IEC 27001 is referenced as an information-security certification, alongside ITIL and PMI methodology alignment. Go-to-market is described as enterprise-focused direct sales with a sales-led relationship model, supported by an active social media presence.

The business model is a managed-services and professional-services model monetized primarily through seat-based and project-based outsourcing contracts. There is no disclosed revenue, no external funding history, no M&A activity, and no parent entity. The conflict between a 1-10 employee firmographic indicator and the 1,500-strong Cairo-based workforce reflects differing scopes (administrative/legal versus delivery) and is most plausibly resolved in favor of the delivery headcount for operational analysis.

Name

ELITE ENTERPRISE SOLUTIONS INC.

Legal name

Elite Enterprise Solutions Inc.

Website

https://eliteesi.ca

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Elite Enterprise Solutions Inc. is a privately held Canadian-headquartered BPO and IT services provider delivering 24/7 customer experience, contact center, and custom software development services through five delivery locations in Cairo, Egypt, serving approximately 100 clients across 25 or more industries.

Ownership category

akta.pro rank

Product category

Business Process Outsourcing Services

NAICS

Telephone Call Centers (56142), Custom Computer Programming Services (541511), Computer Systems Design and Related Services (5415), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Management Services (8741), Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Consulting Services (8742), Services-Help Supply Services (7363)

akta.pro primary industry

General Customer Service (Order/Account/Inquiries) (BPAAABAA)

akta.pro secondary industries

IT Service Desk & End-User Support (L1/L2) (BPAAACAA), Enterprise Architecture & IT Operating Model (BPAHAEAB), Captive/Global In-House Center (GIC) Setup & Managed Services (BPAEAMAK)

Keywords

• Business process outsourcing
• Customer experience services
• Contact center outsourcing
• IT outsourcing services
• Telemarketing services

Headquarters

HQ city

Burnaby

HQ country

Canada

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Business Process Outsourcing (BPO): Managed outsourcing services including back-office management, data entry services, and operational efficiency solutions delivered by offshore teams
2. Customer Experience Services: 24/7 customer support and consumer service solutions delivering premium customer experience
3. IT Development Services: Custom software development services including scalable web and mobile applications using Agile methodologies
4. Telemarketing/Recourse Outsourcing: Direct marketing strategy services including lead generation, outbound sales calls, market research, customer retention, and appointment scheduling
5. Resource/IT Outsourcing: IT infrastructure, IT support, and business analytics services for operational efficiency

Go-to-market motion2 records

Distribution channels1 record

Marketing channels5 records

Core offering

Elite Enterprise Solutions provides business process outsourcing (BPO), 24/7 customer experience (CX) and contact center services, custom IT/software development, managed IT and resource outsourcing, and telemarketing services. The firm delivers these capabilities through a workforce of approximately 1,500 employees operating across five delivery locations in Cairo, Egypt, serving roughly 100 clients across more than 25 industries.

Product overview

Elite Enterprise Solutions Inc. is a BPO (Business Process Outsourcing) company offering a unified portfolio of services centered on customer experience management, IT outsourcing, and business process solutions. The core offerings include Customer Experience (CX) Services delivering 24/7 premium support, Business Process Outsourcing (BPO) for back-office and operational tasks, IT Development Services for custom software, Resource/IT Outsourcing for managed services, and Telemarketing Services. Industry-specific solutions cover Recreation Centers, Real Estate, Professional Services, Startups, and Small Businesses. The company operates five delivery locations with 1,500 employees and serves clients across 25+ industries processing approximately 2 million transactions monthly.

Differentiator

Problem solved

Functional benefit

Products and services

• Customer Experience (CX) Services 24/7 premium customer support services delivering seamless customer experiences through efficient, personalized, and proactive communication for businesses seeking call center solutions.
• Business Process Outsourcing (BPO) Scalable BPO solutions covering back-office management, data entry services, and operational efficiency improvements by delegating complex tasks to expert offshore teams.
• IT Development Services Custom software development services including scalable web and mobile applications built using Agile methodologies and the latest technology stacks for rapid deployment.
• Resource/IT Outsourcing Managed IT services including IT infrastructure solutions, proactive IT support, and business analytics that transform complex data into actionable insights for business clients.
• Telemarketing Services Direct marketing strategy services including lead generation, outbound sales calls, market research, customer retention, and appointment scheduling for businesses seeking sales and customer engagement support.
• Recreation Center Services Inbound community inquiry and registration support, outbound follow-ups, reminders and surveys, plus non-voice services (web chat, WhatsApp, email inquiries) tailored for municipal recreation centers.
• Real Estate Solutions Property management software, real estate CRM, virtual tours/AR, website and mobile app development, blockchain for transactions, and digital marketing/SEO for real estate agencies, property developers, and construction companies.
• Professional Services Solutions Document management and automation, AI and analytics for decision-making, project management platforms, and digital marketing/SEO solutions for law firms, financial advisors, consultants, and marketing agencies.
• Startup Solutions Business strategy and planning, digital branding, cloud-based collaboration, e-commerce and payment integration, cybersecurity, and growth/funding assistance for startup companies requiring budget-friendly solutions to scale.
• Small Business Solutions Digital presence and branding, cloud-based business tools, e-commerce platforms, business automation, financial and accounting tools, and growth strategies tailored for small businesses.

Quantifiable outcome

• Reduce operational overhead through delegation of complex tasks to expert offshore teams
• +3 more outcomes

Named customers1 record

Segments8 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Scale indicators7 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Teleperformance: Global leader in outsourced CX and digital customer experience management, operating multilingual contact centers across 90+ countries. Directly comparable to Elite's BPO/CX/call center offering, but at vastly larger scale and brand recognition.
• Foundever (formerly Sitel Group): Global CX and BPO outsourcer with multilingual contact center operations and digital transformation services. Directly competes with Elite in the outsourced CX/contact center space, at a larger scale.
• Wipro BPS: Global IT and business process services provider with strong BPO and customer experience capabilities. Overlaps with Elite Enterprise Solutions' CX, BPO, and IT outsourcing services.
• Infosys BPM: The BPM/BPO arm of Infosys offering CX, back-office, and IT-enabled services globally. Comparable to Elite's enterprise BPO and CX offerings, with a much larger technology-and-services portfolio.
• Concentrix: Large multinational BPO and customer experience firm offering CX, BPO, and technology services across multiple verticals. Overlaps directly with Elite's CX, BPO, and IT development services portfolios.
• TTEC (TeleTech): Public customer experience and digital solutions company with onshore/nearshore/offshore delivery, including multilingual CX and IT-enabled services. Competitive in the same enterprise CX/BPO market Elite targets.

Direct peers

• IBEX Limited: Omnichannel CX and BPO provider with offshore delivery footprint, serving clients across multiple verticals. Comparable in scale, service mix, and offshore-led delivery model.
• TaskUs: Public CX and back-office outsourcing company with significant offshore delivery and digital/AI services. Closely comparable to Elite's mix of CX, BPO, and IT-enabled services.
• Alorica: Privately held CX and BPO provider with global delivery centers offering inbound/outbound support, digital, and IT-adjacent services. Closest comparable in service mix and delivery model to Elite Enterprise Solutions.
• ModSquad (Global): Outsourced CX, content moderation, and digital community management provider with global delivery. Comparable in the outsourced CX/back-office segment, though with content/digital specialization.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/share/15JXUpY7Fv
• LinkedInlinkedin.com/company/elite-enterprise-solution-inc
• Instagraminstagram.com/elit.eesi2025?igsh=angyaTVwcnpkZjEx

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ELITE ENTERPRISE SOLUTIONS INC.