DELTA NINE IT LTD

What DELTA NINE IT LTD does

Delta Nine IT LTD is a privately held, founder-owned IT services company headquartered in Stonehouse, Gloucestershire, United Kingdom, operating since November 2006. The business operates a single physical retail shop at Virginia House, 38-40 High Street, Stonehouse, with an additional drop-off/collection point at Williams and Ford in Cirencester. Its core offering is hands-on hardware repair across Apple devices (iPhone, iPad, iPod, Mac), PCs and laptops, mobile phones, and tablets, conducted in an in-house workshop rather than outsourced to third parties. The company also builds custom PCs (up to £6,000+ including monitors for high-end gaming setups), removes viruses and malware, and runs network setup and website/domain registration services. It resells Webroot antivirus software at £10 per license as a bundled accessory with new PCs.

The business model is a mix of professional services (repairs, installations, technical support), hardware sales (new computers, custom-built systems, parts), and resale software (Webroot). Pricing is project-based — repair quotes depend on parts and labour, custom PCs are bespoke per budget, and extended warranties are sold on hardware. The customer base is almost entirely local consumers and small businesses in Stonehouse and the broader Gloucestershire area, acquired primarily through word-of-mouth referrals and community sponsorship. Brand reputation is supported by a 5-star Google rating across 9 reviews. The company is registered as a private limited company (Company No. 8428740) with Jamie Dickinson continuing as founder and Director, having acquired Sapphire Systems in April 2007 to expand the service portfolio.

Name

DELTA NINE IT LTD

Legal name

Delta Nine IT LTD

Website

https://deltanine.co.uk

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

1–10 employees

Short description

Delta Nine IT LTD is a founder-owned local IT services company in Stonehouse, Gloucestershire, providing in-house repair of Apple devices, PCs, laptops, and mobile phones, plus custom-built PCs and virus removal, serving local consumers and small businesses primarily through word-of-mouth referrals.

Ownership category

akta.pro rank

Product category

Local IT Repair and Computer Services

NAICS

Electronic and Precision Equipment Repair and Maintenance (8112)

SIC

Services-Miscellaneous Repair Services (7600)

akta.pro primary industry

Consumer Device Repair Services (Phones, Tablets, PCs) (CRACAJAA)

akta.pro secondary industry

Hardware & Device Support (PC, Mobile, Peripherals) (BPAAACAB)

Keywords

• Computer repair services
• Apple device repairs
• Custom PC builds
• Virus removal services
• Mobile phone repairs

Headquarters

HQ city

Stonehouse

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Supply Chain, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Device and Computer Repairs: Revenue from repairing Apple devices (iPhone, iPad, Mac, iPod), PCs, laptops, and mobile phones. Pricing varies by parts required and labour time. Same-day service available.
2. New Hardware Sales: Sales of new computers, laptops, and related hardware. Custom-built PCs priced up to £6000+ with monitors for gaming setups.
3. Software Sales: Sales of Webroot antivirus software as a bundled product with new PCs (£10) or standalone downloads for PC and Mac.
4. Warranty and Technical Support Services: Extended hardware warranty services for computers built or supplied by Delta Nine IT beyond the initial 12-month period.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Delta Nine IT is a local IT services and repair shop that diagnoses and fixes Apple devices (iPhone, iPad, iPod, Mac), PCs, laptops, mobile phones, and tablets in its own in-house workshop, with most repairs completed the same day. It also designs and builds custom PCs to customer specifications, removes viruses and malware, sets up networks, and resells Webroot antivirus software. The business serves individual consumers and small businesses in the Stonehouse and wider Gloucestershire area of the United Kingdom.

Product overview

Delta Nine IT LTD is a local IT services company offering a comprehensive suite of repair and technology services. The core offerings include Apple device repairs (iPhone, iPad, iPod, Mac), PC and laptop repairs, custom-built computer systems, virus removal, mobile phone and tablet repairs, laptop screen replacements, network setup, and website/domain services. They also resell Webroot antivirus software. The company positions itself as a one-stop shop for complete IT needs, emphasizing same-day repairs, eco-friendly solutions, and cost-effective service compared to major retailers.

Differentiator

Problem solved

Functional benefit

Products and services

• Apple Device Repair Services In-store repair service covering the entire Mac and iDevice range including iPhone, iPad, iPod, and Mac computers, addressing screen replacements, battery issues, and other hardware faults for consumers and small businesses.
• PC and Laptop Repair Services Comprehensive PC and laptop repair including hardware diagnostics, same-day repairs, hardware upgrades, Windows reinstallation, new computer setup and migration, and data recovery from failed hard drives for consumers and small businesses.
• Custom Built Computer Systems Bespoke custom PC builds tailored to customer specifications and budget, ranging from standard systems to high-end 3D gaming setups priced over £6,000 with monitors, using tried-and-tested components selected for long-term reliability and value-for-money.
• Laptop Screen Repairs Laptop screen replacement and repair service for cracked, damaged, or faulty displays, with most models completed within 24 hours and accompanied by test-before-return and quote-by-model workflows.
• Virus Removal Service Comprehensive virus, malware, and spyware removal with long-term antivirus solutions for both homes and businesses, including emergency response to active infections and post-recovery system hardening.
• Mobile Phone and Tablet Repairs Repair service for mobile phones and tablets covering screen repairs, charging port repairs, battery replacements, button repairs, speaker/microphone repairs, camera repairs, and software fixes for all makes and models, including a differentiated on-site repair option.
• Webroot Antivirus Software Webroot antivirus software resold by Delta Nine IT, priced at £10 when bundled with a new PC or laptop purchase, with standalone downloads available for PC and Mac.
• Network Setup and Maintenance Wireless and wired network setup, maintenance, and fault finding services for homes and offices, including network hardware supply and troubleshooting.
• Website and Domain Registration Services Website development and domain registration services for local customers and small businesses.
• Extended Hardware Warranty and Technical Support Extended hardware warranty and ongoing technical support services for computers built or supplied by Delta Nine IT, beyond the initial 12-month warranty period, delivered as a subscription/recurring service.

Quantifiable outcome

• Same-day repairs in 99% of cases
• +3 more outcomes

Named customers1 record

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

One partnership is on record.

• Williams and FordminorChannel Partner/ Reseller/ DistributorDrop-off and collection point partner in Cirencester. Williams and Ford at 44 Querns Lane, Cirencester GL7 1RH accepts PCs and laptops on behalf of Delta Nine IT. Dropped-off items are collected or returned to this location daily (not including weekends unless pre-arranged).

Scale indicators2 records

Recent moves7 records

Expansion highlights4 records

Broad incumbents

• SquareTrade (Allstate): SquareTrade is a device-protection provider that supplies extended warranties and claims-managed repair services for consumer electronics and mobile devices via partners. Comparable to Delta Nine in that it monetises post-sale repair/protection on the same devices, and increasingly operates its own in-store repair; it is a broad incumbent rather than a direct walk-in competitor.
• Currys: Currys is the UK's largest specialist consumer electronics and computing retailer, with in-store repair/Care Plan services and a recognised brand that Delta Nine explicitly benchmarks against ("cheaper and quicker than PC World"). It represents the broad incumbent competing for the same customer pool across product sales, repair and support, but at much greater scale and with broader product scope.
• Timpson: Timpson is a UK high-street services chain offering shoe repair, key cutting, dry cleaning and an expanding mobile-phone-repair counter service. Comparable to Delta Nine as a multi-service, walk-in high-street repair business targeting local consumer footfall, but operating as a much larger national network and offering device repair as one category among many.

Direct peers

• uBreakiFix: uBreakiFix is a consumer device repair franchise operating walk-in and on-site/mobile repair for phones, tablets, computers and game consoles. Comparable to Delta Nine's multi-device repair, same-day turnaround and franchised-partner-style expansion model; geography differs (predominantly North America) but the service concept is the same.
• Mendmyi: Mendmyi is a UK walk-in consumer device repair specialist (iPhone, iPad, Mac, Samsung, consoles) with both store-based and on-site/mail-in options. Directly comparable to Delta Nine's mix of Apple/desktop repair, custom-built repairs and warranty-backed service, focused on the same local SMB/consumer segment.
• SimplyFixIt: SimplyFixIt is a UK chain of walk-in Apple-authorised-style repair shops handling iPhone, iPad, Mac, smartphone and tablet repairs with same-day turnaround. It mirrors Delta Nine's speed- and convenience-led, in-workshop repair model for the same consumer and small-business customer base.
• iSmash: iSmash is a UK high-street and shopping-centre walk-in repair chain fixing iPhones, iPads, Samsungs, Macs and other consumer devices, often while-you-wait. It is the most direct comparable to Delta Nine's core offering of in-store same-day consumer device repair, differing mainly in scale and geographic reach.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/DeltaNineIT
• LinkedInlinkedin.com/company/delta-nine-it-ltd

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about DELTA NINE IT LTD