PATIENT PASS LIMITED
- Company typePrivate
- Founded2017
- HeadquartersSalford, United Kingdom
- Headcount—
- GTM typeB2B
- OfferingSoftware
What PATIENT PASS LIMITED does
Patient Pass Limited is a UK-based, privately held health technology company headquartered at MediaCityUK, Salford, founded in 2017. It operates a secure, web-hosted, device-agnostic communication and referral platform purpose-built for NHS hospital Trusts and their clinical specialties. The platform enables interdepartmental referrals, interhospital transfers, advice-and-guidance workflows, and multidisciplinary team (MDT) coordination, replacing phone-based and ad-hoc email/paper referrals with structured, auditable digital workflows. It supports over 30 clinical specialties and integrates with Trust Electronic Patient Record (EPR) systems and the NHS Digital Mini Spine demographic service using FHIR and HL7 international healthcare data standards, hosted on the HSCN network with AWS cloud infrastructure.
The product surface consists of the core Patient Pass Platform and a companion mobile application for clinicians. Key technical features include customisable per-specialty referral workflows, rule-based decision support, two-way secure messaging with automatic update notifications, EPR write-back (or PDF generation where no EPR exists), automated updates to MDT/bed management/transfer lists, and live reporting dashboards. The platform is DTAC approved, DCB-0129 compliant, DSP Toolkit compliant, and Cyber Essentials Plus certified. Patient Pass won HSJ Highly Commended (2018) and Building Better Healthcare Best Process Centred App (2018) awards.
The business model is enterprise SaaS: annual subscription contracts with NHS Trusts, priced on a quote basis by organisation size, number of specialties, and user count. Implementation and configuration services are delivered via a five-phase methodology (planning, configuration, integration, testing, deployment) through direct field sales and inside sales teams, with no disclosed channel partners. As of the most recent figures, the platform has 76,926 registered and active users across 122 NHS organisations and has processed 570,693 live referrals. No external venture funding has been disclosed; the company appears to be founder/management-owned.
PATIENT PASS LIMITED firmographics
Firmographics- Name
- PATIENT PASS LIMITED
- Legal name
- Patient Pass Ltd
- Website
- https://patientpass.co.uk
- Company type
- Private
- Founded year
- 2017
- Operating status
- Operating
- Ownership category
- akta.pro rank
PATIENT PASS LIMITED industry classification
Industry- Product category
- Healthcare Referral Management Software
- NAICS
- General Medical and Surgical Hospitals (622110)
- SIC
- Services-Health Services (8000)
- akta.pro primary industry
- Care Navigation, Referral & Digital Front Door Platforms (HLALABAH)
- akta.pro secondary industries
- Patient Self-Service Portal for Scheduling & Management (HLACADAK), Patient Intake, Digital Registration & eForms (HLACAEAF)
Keywords
Where PATIENT PASS LIMITED is headquartered
LocationHeadquarters
- HQ city
- Salford
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
PATIENT PASS LIMITED business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations
Revenue model
- SaaS Platform Subscription: Secure web-hosted communication and referral platform provided as a subscription service to NHS Trusts. Pricing based on organisation or department scope. Implementation and configuration services included in deployment phases.
- Professional Services: Implementation services covering planning, configuration, integration, testing, and deployment phases. Collaborative process between Patient Pass and Trust for customising workflows per specialty.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Quote-based NHS Enterprise Pricing |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels6 records
PATIENT PASS LIMITED product offering
Product offeringCore offering
Patient Pass develops and sells a secure, web-hosted, device-agnostic communication and referral platform that NHS clinicians use to capture, route, and coordinate interdepartmental and interhospital referrals, advice and guidance, and MDT activities. The platform is offered as a SaaS subscription to NHS Trusts and Integrated Care Systems, with rule-based specialty-specific workflows, EPR integration via FHIR/HL7, and a companion mobile app for clinician access.
Product overview
Patient Pass is a single unified product: a secure, web-hosted, device-agnostic communication and referral platform designed for NHS healthcare settings. The core Patient Pass Platform provides shared records of referrals, advice and guidance, and coordination of interdepartmental and interhospital transfers. A companion mobile app extends access for clinicians on the move. The platform supports over 30 clinical specialties across NHS Trusts, featuring rule-based specialty-specific workflows, bespoke decision support, two-way secure messaging, and EPR integration. The product is offered as a SaaS solution with fully customisable referral workflows per department, integrated care system support, and DTAC-compliant clinical safety standards.
Differentiator
Problem solved
Functional benefit
Products and services
- Patient Pass Platform A secure, web-hosted, device-agnostic communication and referral platform that provides a shared record of referrals, advice and guidance, and coordination of interdepartmental and interhospital transfers across NHS Trusts. Sold as a SaaS subscription to NHS Foundation Trusts, Acute Hospital Trusts, and Integrated Care Systems with rule-based specialty-specific workflows, EPR integration via FHIR and HL7, in-built decision support, two-way secure messaging, and live reporting dashboards.
- Patient Pass Companion App Mobile companion application that gives clinicians access to Patient Pass referral workflows, secure messaging, and notifications on smartphones and tablets, extending the core platform beyond desktop browsers. It is sold as an add-on to the Patient Pass Platform subscription for NHS clinical users.
Quantifiable outcome
- Referral time reduced from 30+ minutes to 3 minutes
- +6 more outcomes
Companies that use PATIENT PASS LIMITED
Customer profileNamed customers10 records
Segments3 records
Ideal customer profiles2 records
PATIENT PASS LIMITED technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
Feature10 records
PATIENT PASS LIMITED partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core.
- FHIR/HL7 Standards BodiescorePatient Pass integrates with any system supporting FHIR (Fast Healthcare Interoperability Resources) or HL7 (Health Level Seven) international standards for healthcare data exchange. These are industry-standard integration protocols enabling interoperability across healthcare IT systems.
- NHS DigitalcoreIntegration with NHS Digital Mini Spine's demographic service for instant patient demographic lookup. Saves clinical time by improving data quality and speeding up demographic entry for referrals.
- AWS (Amazon Web Services)coreAWS Approved Solution with AWS Partner status. Cloud infrastructure hosted on AWS for scalability and reliability. Cyber Essentials Plus certification indicates robust security posture.
- HSCN (Health and Social Care Network)corePatient Pass web application hosted on HSCN network, accessible by URL specific to each NHS Trust. HSCN is the NHS private network providing secure connectivity for health and care organisations.
Scale indicators7 records
Recent moves6 records
Expansion highlights4 records
PATIENT PASS LIMITED competitors and assessment
Company assessmentBroad incumbents
- System C Healthcare: UK NHS-focused clinical software provider offering EPR, theatre, and maternity systems. Adjacent competitor that could expand into Patient Pass's referral/workflow niche.
- Epic Systems: Largest US-headquartered EHR vendor expanding in UK NHS (e.g., Manchester). Competes by bundling referral and care coordination into its core EPR offering.
- TPP (The Phoenix Partnership): Major UK EHR supplier (SystmOne) deeply embedded across NHS primary and secondary care. Competes as the underlying EPR within which Patient Pass integrates; represents both partner and competitive threat.
- Oracle Health (formerly Cerner): Global EHR vendor with significant NHS footprint. Patient Pass integrates with EPR systems including Cerner; native Cerner referral/messaging features represent a long-term competitive risk.
Direct peers
- Concentric Health: UK digital health platform serving NHS Trusts with clinical workflow and consent tools. Comparable small-scale NHS enterprise SaaS targeting similar buyer personas.
- Induction Healthcare Group: UK healthcare workflow platform providing referral, task management and clinical communication tools to NHS Trusts. Closely comparable product scope and NHS enterprise GTM.
- DrDoctor: UK NHS patient-facing scheduling, referral and communication platform sold to Trusts and ICBs. Comparable enterprise NHS SaaS model focused on referral and care coordination workflows.
- Accurx: UK-headquartered NHS-focused clinical communication and patient messaging platform. Most direct competitor in NHS clinical workflow software; targets overlapping primary and secondary care use cases.
Others
- HealthEC / IQVIA (referral analytics): Large healthcare data and analytics players serving NHS and US health systems. Thematically adjacent — not direct competitors — but represent the strategic endgame for analytics-led monetisation of referral data.
Regional players
- Alcidion Group: Australia/UK health technology vendor offering clinical communication, patient flow and referral tools. Comparable product category with regional footprint overlap in UK NHS.
Market position
Strengths4 records
Weaknesses5 records
Competitive moat4 records
Key risks5 records
Key highlights7 records
Customer concentration
PATIENT PASS LIMITED social profiles
Digital presencePATIENT PASS LIMITED financial estimates
Financial estimateRevenue estimate
Valuation estimate
PATIENT PASS LIMITED leadership team
Management profileNumber of profiles
PATIENT PASS LIMITED funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
PATIENT PASS LIMITED M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about PATIENT PASS LIMITED
What does PATIENT PASS LIMITED do?
Patient Pass develops and sells a secure, web-hosted, device-agnostic communication and referral platform that NHS clinicians use to capture, route, and coordinate interdepartmental and interhospital referrals, advice and guidance, and MDT activities. The platform is offered as a SaaS subscription to NHS Trusts and Integrated Care Systems, with rule-based specialty-specific workflows, EPR integration via FHIR/HL7, and a companion mobile app for clinician access.
Is PATIENT PASS LIMITED a public or private company?
PATIENT PASS LIMITED is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was PATIENT PASS LIMITED founded?
PATIENT PASS LIMITED was founded in 2017.
Where is PATIENT PASS LIMITED based?
PATIENT PASS LIMITED is headquartered in Salford, United Kingdom, in the Europe region.
How does PATIENT PASS LIMITED make money?
Two revenue lines are on record. SaaS Platform Subscription is the primary driver. The others are professional Services.
Who are PATIENT PASS LIMITED's main competitors?
Broad incumbents on record are System C Healthcare, Epic Systems, TPP (The Phoenix Partnership) and Oracle Health (formerly Cerner). Direct peers are Concentric Health, Induction Healthcare Group, DrDoctor and Accurx. HealthEC / IQVIA (referral analytics) is listed as an others. Alcidion Group is listed as a regional player.
Does PATIENT PASS LIMITED have an API?
No public API is recorded for PATIENT PASS LIMITED.
What industry is PATIENT PASS LIMITED in?
PATIENT PASS LIMITED's product category is Healthcare Referral Management Software. Its primary akta.pro industry code is HLALABAH, Care Navigation, Referral & Digital Front Door Platforms, with a secondary code of HLACADAK, Patient Self-Service Portal for Scheduling & Management. Its NAICS code is 622110 and its SIC code is 8000.