What ALLIANCE TELECOM SOLUTION PRIVATE LIMITED does

Alliance Telecom Solution Private Limited, incorporated in Pune, India in January 2023, is a privately held unified communications and enterprise telecom vendor targeting BPOs, mid-market enterprises, and vertical-specific customers across India and East Africa. The company operates an Asterisk-based open-source product stack that includes the IOVOX omni-channel call center solution, predictive and progressive dialer, AI-powered IVR, voice broadcasting, ticketing management, the proprietary CRM-Alliance, IP-PBX, GSM gateways (including 4G LTE VOLTE models), and VoIP phones. Technology is built on open-source architecture to eliminate licensing costs, with the CRM offered at a one-time cost with unlimited users, and the GSM gateway promoting up to 60% telephony bill reduction through Least Cost Routing. The company pursues a sales-led go-to-market with direct enterprise engagement through dedicated branch managers and a BDM, supported by four offices (Pune HQ, Mumbai, Hyderabad, and Nairobi since September 2025). Revenue is generated across multiple streams: subscription/recurring software licensing, hardware sales (IP phones, GSM gateways), one-time CRM licensing, and professional services for implementation and 24/7 support. Named customers span BPOs (DBS Mintek, Grey Knight Services with 1,200+ workstations), automotive (Bajaj Auto, Renault Unnati Motors), financial services (FINBAZZAR, D&V Financial), healthcare, and construction, with integrations across hyperscalers (AWS, Azure, Google Cloud), Salesforce, SAP, Oracle, Microsoft 365, and WhatsApp Business API. The company is bootstrapped and founder-led by Anirudh Singh, with no disclosed external funding.

Name

ALLIANCE TELECOM SOLUTION PRIVATE LIMITED

Legal name

Alliance Telecom Solution Private Limited

Website

https://alliancetelecoms.com

Company type

Private

Founded year

2023

Operating status

Operating

Short description

Alliance Telecom Solution Private Limited is a Pune-headquartered vendor of open-source unified communications, call center, IP-PBX, and CRM solutions, serving BPOs, automotive, financial services, and healthcare enterprises across India and Kenya.

Ownership category

akta.pro rank

Product category

Enterprise Unified Communications & Contact Center Software

NAICS

Telephone Apparatus Manufacturing (33421), Telephone Call Centers (56142), All Other Telecommunications (5178)

SIC

Services-Telephone Interconnect Systems (7385), Computer Communications Equipment (3576), Communications Services, Nec (4899)

akta.pro primary industry

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)

akta.pro secondary industries

Business Messaging & Team Collaboration (HDAIAHAE), Business/Enterprise Fixed Connectivity Providers (SME/Enterprise Broadband) (HDAIABAI)

Keywords

• Unified communications solutions
• Call center software
• IP-PBX telephony
• Telecom hardware solutions
• Enterprise CRM dialer

Headquarters

HQ city

Pune

HQ country

India

HQ region

Asia

Offices4 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Call Center Solutions & Software: Sale and licensing of call center software solutions including predictive dialer, IVR, omni-channel contact center, and related software products. Both on-premise and cloud-based deployment options available.
2. IP-PBX & Telephony Hardware: Sale of IP phones, GSM gateways, and related telephony hardware. Hardware products include IP phones from entry-level to high-end models with HD voice quality.
3. Professional Services: Implementation, setup, configuration, training, and 24/7 support services. Services include installation of gateways, servers, firewall, desktop setups, and ongoing on-site and remote support.
4. CRM & Software Licensing: Open source CRM solution with no licensing fees. One-time cost with unlimited users. Integration services for CRM with various third-party tools.

Go-to-market motion2 records

Distribution channels4 records

Marketing channels8 records

Core offering

Alliance Telecom sells enterprise unified communications and contact center software built on an open-source Asterisk foundation, anchored by the IOVOX Call Center Solution and complemented by predictive dialer, AI-powered IVRS, omni-channel contact center, CRM-Alliance, ticketing management, IP-PBX software, and voice broadcasting. It also distributes 4G LTE GSM gateways and SIP IP phones as bundled hardware, and provides implementation, training, and 24/7 professional support services to enterprise customers across India and Kenya.

Product overview

Alliance Telecom Solutions offers a comprehensive telecom and call center solution portfolio built on open-source technology. The core offering is the Alliance IOVOX Call Center Solution, an Omni Channel platform that serves as the central hub for customer engagement, supported by the Predictive Dialer for automated outbound campaigns, IVRS for intelligent voice interaction, and Omni Channel Contact Center for multi-channel communication. The proprietary CRM-Alliance provides customer data management with an inbuilt Asterisk Dialer, while the Ticketing Management System handles issue resolution workflows. The IP-PBX system serves as the backbone for internal business communications with AI-powered features like auto attendant and natural language IVR. VoIP Phones and GSM Gateways extend these capabilities to hardware endpoints, with GSM Gateways enabling 4G LTE connectivity and significant cost savings. The unified Product Overview Platform ties these solutions together, enabling workflow automation, advanced reporting, and cloud integration across the entire portfolio.

Differentiator

Problem solved

Functional benefit

Brands

• IOVOX: IOVOX Call Center Solution - an Omni Channel solution with advanced features including cloud telephony, call monitoring, IVR, and intelligent dialer management.
• CRM-Alliance

Products and services

• IOVOX Call Center Solution Omni-channel call center platform providing ACD, predictive/progressive/preview/manual dialing, multilevel IVR, voice logger, voice blasting, missed call alerts, real-time call monitoring, click-to-call, real-time reports, MIS reports, and inbuilt CRM. Sold to enterprise BPOs and corporate contact centers in India.
• Predictive Dialer Automated outbound dialing solution that maximizes agent productivity by automatically dialing large numbers of leads. Supports predictive, progressive, preview, and manual dialing modes with TCPL compliance. Targeted at BPOs and high-volume outbound contact centers.
• IVRS (Interactive Voice Response System) AI-powered telephony voice interaction system that lets businesses engage consumers via pre-recorded voice messages and DTMF/voice input. Provides intelligent call routing, personalized greetings, lead generation, and feedback collection. Sold to enterprises across banking, healthcare, real estate, and automotive verticals.
• Omni Channel Contact Center Contact center solution enabling customer communication across voice, chat, email, WhatsApp, and social media with unified customer history and issue ticket view. Targeted at enterprises seeking unified multi-channel customer engagement.
• CRM-Alliance Proprietary open-source CRM with 360-degree customer view, inbuilt Asterisk Dialer, unlimited users, one-time cost, and seamless integration with WhatsApp, SMS, email, website chatbot, social media, and accounting tools (SAP, Oracle). Supports premise, cloud, and software deployment.
• Ticketing Management System Centralized ticketing solution that integrates with CTI and Omni Channel solutions to streamline internal processes. Supports ticket generation via PSTN calls, email, WhatsApp, website chatbot, and social media platforms.
• IP-PBX Internet Protocol Private Branch Exchange delivering voice connectivity to desk phones over IP. Includes AI-powered auto attendant with virtual assistant, IVR, intelligent call management, smartphone-as-extension, voice logger, web-based receptionist console, audio/video conferencing, and ERP/PMS/HMS/CRM integrations. Sold to enterprises across verticals.
• Voice Broadcasting Solutions Mass-communication solution for sending automated voice calls to large audiences for notifications, alerts, offers, announcements, and surveys. Supports DTMF response capture and CRM integration. Used by enterprises for marketing and customer notifications.
• GSM Gateway (4G LTE VOLTE) 4G LTE enabled GSM gateway functioning as a trunk for Open Source IP PBX and Call Center Dialers. Available in 4/8/32-channel variants with Least Cost Routing delivering up to 60% telephony cost reduction, SIM rotation, Open API for SMS/USSD, and PRI/Analog trunk backup.
• IP Phone (VoIP Phone) Plug-and-play SIP-based IP phones with HD voice quality, interoperable with major PBX, softswitch, and IMS platforms. Range spans entry-level to high-end models, including Wi-Fi phones, for small business and large office deployments.
• Product Overview Platform Unified management platform tying Alliance Telecom's portfolio together with smart dashboards, analytics, workflow automation, user management, advanced reporting, security and compliance, and cloud integration. Designed for enterprises running multi-site, multi-channel communications.
• Professional Services (Implementation, Training, 24/7 Support) Implementation, setup, configuration, training, and 24/7 on-site and remote support for call center and IP-PBX deployments, including installation of gateways, servers, firewall, and desktops.

Quantifiable outcome

• GSM Gateway can reduce office Telephony Bills by up to 60% with Least Cost Routing (LCR)
• +1 more outcomes

Named customers14 records

Segments7 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

AI capability8 records

Feature5 records

Partnerships

Ten partnerships are on record, tiered core and supporting.

• Meta (Facebook)coreTechnology or IntegrationTechnical partnership for Meta's communication and messaging platforms integration. Part of Alliance's omnichannel solution supporting WhatsApp and other Meta messaging channels.
• Google CloudcoreTechnology or IntegrationCloud infrastructure partnership for hosting Alliance's cloud-based call center and communication solutions. Provides scalable cloud computing capabilities.
• Amazon Web Services (AWS)coreTechnology or IntegrationCloud infrastructure partnership providing scalable AWS cloud services for Alliance's hosted solutions and cloud telephony offerings.
• SalesforcecoreTechnology or IntegrationCRM integration partnership enabling seamless connection between Alliance's call center solutions and Salesforce CRM platform. Featured in CRM-Alliance integration capabilities.
• Microsoft AzurecoreTechnology or IntegrationCloud infrastructure partnership for Microsoft Azure hosting of Alliance's enterprise communication solutions.
• Microsoft 365supportingTechnology or IntegrationIntegration with Microsoft 365 productivity suite enabling enhanced business communication and collaboration capabilities.
• WATIsupportingTechnology or IntegrationWhatsApp Business API partnership for enhanced WhatsApp integration capabilities within Alliance's communication solutions.
• GooglesupportingTechnology or IntegrationTechnology partnership for Google integration capabilities including Google Workspace and other Google services within Alliance's ecosystem.
• SAPsupportingTechnology or IntegrationIntegration partnership enabling Alliance's CRM to connect with SAP enterprise resource planning and accounting systems.
• OraclesupportingTechnology or IntegrationIntegration partnership for Oracle enterprise systems connectivity within Alliance's CRM and communication solutions.

Scale indicators2 records

Recent moves9 records

Expansion highlights6 records

Direct peers

• Exotel: Leading Indian cloud communications platform offering telephony, IVR, contact center, and messaging APIs. A direct competitor in the Indian SMB and enterprise cloud telephony space with a more developer-led, SaaS-first approach.
• MyOperator: India-headquartered cloud telephony and call center platform offering IVR, cloud PBX, and CRM-like features to SMBs and enterprises. Closest direct competitor to Alliance in the Indian market with overlapping product breadth and a similar SMB/BPO target customer.
• Ozonetel Communications: India-based cloud contact center and IVR provider serving enterprise and BPO customers. Competes head-to-head with Alliance on predictive dialer, IVR, and cloud telephony for the same Indian enterprise and BPO buyer.

Broad incumbents

• Genesys: Global leader in cloud and on-premises contact center and CX orchestration. Competes with Alliance's IOVOX stack at the upper end of the enterprise and large BPO segment where Alliance is trying to penetrate via Indian references.
• Five9: Cloud-native CCaaS provider serving mid-market and enterprise contact centers globally. A broader incumbent competitor whose AI-enhanced cloud platform represents the cloud-native direction Alliance is moving toward.
• 8x8: Global cloud communications provider combining UCaaS and CCaaS. Competes with Alliance's end-to-end unified stack at the mid-market and enterprise tier internationally.
• Cisco (Webex / BroadWorks): Cisco's Webex Contact Center and BroadWorks IP-PBX compete directly with Alliance's IP-PBX and call center offerings, particularly with large Indian enterprises already standardized on Cisco infrastructure.
• Avaya: Global incumbent in enterprise telephony, IP-PBX and contact center. Directly competes with Alliance's IP-PBX and call center offerings, especially with Indian enterprises and large BPOs running legacy Avaya systems.

Emerging players

• Freshworks: India-origin SaaS company offering Freshcaller (cloud telephony and contact center) and Freshsales CRM. Adjacent/overlapping competitor on the CRM + telephony bundle that Alliance also sells via CRM-Alliance and IOVOX.

Regional players

• Tata Communications (Knowlarity): Tata Communications acquired Knowlarity, an India-focused cloud telephony and IVR player, giving it a direct regional foothold in the same Indian SMB and enterprise telephony market Alliance addresses.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@AllianceTelecomsSolution
• Facebookfacebook.com/profile.php?id=61571425223084
• LinkedInlinkedin.com/in/alliance-telecoms-solution-35a304341
• Instagraminstagram.com/alliance_telecom

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ALLIANCE TELECOM SOLUTION PRIVATE LIMITED