Triad Telecom, Inc.
Triad Telecom is a privately held US VoIP and unified communications provider headquartered in Greensboro, North Carolina, delivering hosted PBX, SIP trunking, business texting, fax, conferencing, and CRM-integrated cloud communications to SMB and mid-enterprise customers with 5 to 5,000 employees.
- Company typePrivate
- Founded2005
- HeadquartersGreensboro, United States
- Headcount1–10
- GTM typeB2B
- OfferingServices
What Triad Telecom, Inc. does
Triad Telecom, Inc. is a privately held US business communications service provider headquartered in Greensboro, North Carolina, founded around 2005. The company delivers a cloud-based unified communications portfolio built around voice over Internet Protocol (VoIP), serving US-based customers ranging from 5-employee small businesses to 5,000-employee enterprises across multiple verticals including insurance, manufacturing, and technology services. Its core technology stack includes a proprietary hosted PBX platform branded PBXreach, SIP trunking that replaces traditional copper telephone lines, and a unified communications platform that integrates voice, instant messaging, business texting (TriadText), presence, and web/video conferencing accessible across desktop and mobile devices. Supporting products include TriadFAX (hosted fax over IP), cloud call recording with PCI-DSS/HIPAA/SOX compliance features, internet and data services (fiber, Metro Ethernet, MPLS, managed WAN), a webinar platform supporting up to 10,000 attendees, and CRM integrations with 50+ platforms including Salesforce, ConnectWise, Freshdesk, Office 365, SugarCRM, Zendesk, Zoho CRM, and Pardot.
The company generates revenue primarily through recurring monthly subscriptions on hosted PBX, unified communications, DID/telephone numbers ($2-$5 per number per month), and 911 registration ($1.50 per number), supplemented by usage-based charges for outbound and inbound toll-free long distance at $0.039 per minute. Non-recurring fees apply for number activation, LNP porting, disconnections, and change orders at $15 per item. Triad Telecom distributes through a dual go-to-market motion: direct sales via a phone line (888-857-VOIP) and website quote requests, alongside a channel Partner Success Program that pays partners lifetime monthly recurring commissions. The company holds a Cisco Partner certification and is registered in North Carolina with no disclosed institutional funding, management team, or revenue figures in the source materials.
Triad Telecom, Inc. firmographics
Firmographics- Name
- Triad Telecom, Inc.
- Legal name
- Triad Telecom
- Website
- https://triadtelecom.com
- Company type
- Private
- Founded year
- 2005
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Triad Telecom is a privately held US VoIP and unified communications provider headquartered in Greensboro, North Carolina, delivering hosted PBX, SIP trunking, business texting, fax, conferencing, and CRM-integrated cloud communications to SMB and mid-enterprise customers with 5 to 5,000 employees.
- Ownership category
- akta.pro rank
Triad Telecom, Inc. industry classification
Industry- Product category
- Business Telecommunications Services
- NAICS
- Wired Telecommunications Carriers (517111), All Other Telecommunications (5178), Telecommunications (517)
- SIC
- Telephone Communications (No Radiotelephone) (4813), Services-Telephone Interconnect Systems (7385)
- akta.pro primary industry
- Cloud PBX & Hosted Telephony (HDAIAHAB)
- akta.pro secondary industries
- Unified Communications & Collaboration Network Services (VoIP/QoS) (BPAEAEAI), SMS/RCS Messaging Platforms (BPAMACAF)
Keywords
Where Triad Telecom, Inc. is headquartered
LocationHeadquarters
- HQ city
- Greensboro
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Triad Telecom, Inc. business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Infrastructure, Operations, Personnel, Marketing or Sales, Technology or R&D
Revenue model
- Hosted PBX / Cloud Phone Service: Monthly subscription service bundled with telephone service, long distance calling, telephone system, and ongoing maintenance. Includes DID/telephone number charges ($2-$5 per number per month) and 911/Emergency service registration ($1.50 per number). Contract terms auto-renew for 30-day periods.
- SIP Trunking Services: Per-minute charges for outbound domestic long distance at $0.039 per minute, plus surcharges for invalid outbound ANI/caller ID at $0.02 per minute. Inbound toll free calls charged at $0.039 per minute.
- Professional Services and Fees: Non-recurring charges including DID activation ($15 per number), LNP porting ($15 per ported number), disconnection ($15 per number), change orders ($15 per changed number), and 911 surcharges ($95 per call from unregistered numbers).
- Internet and Data Services: Internet connectivity services including Fiber, Metro Ethernet, MPLS, and Managed WAN with speeds up to 10 GB, with QoS enabled connections for mission-critical applications.
- Webinar and Conferencing Services: Add-on subscription service for webinars integrated with unified communications platform, featuring HD video/audio, desktop sharing, and scalable audience sizes up to 10,000 attendees.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | DID/Telephone Number Service |
| Usage-based | Pay-as-you-go | Outbound Domestic Long Distance |
| Usage-based | Pay-as-you-go | Inbound Toll-Free Calls |
| Unit Pricing | One time/ perpetual license | Non-Recurring Charges |
| Subscription | Monthly | 911 Emergency Service |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels4 records
Triad Telecom, Inc. product offering
Product offeringCore offering
Triad Telecom provides cloud-based VoIP telecommunications and unified communications services for U.S. businesses, including hosted PBX, SIP trunking, business SMS texting, hosted fax over IP, web and video conferencing, internet/data connectivity, and cloud call recording. Offerings are sold as recurring monthly subscriptions bundled with per-minute usage and one-time activation/porting fees, and are delivered through direct sales and a partner/reseller channel.
Product overview
Triad Telecom, Inc. is a business communication service provider specializing in voice over Internet Protocol (VoIP) technology. The company offers a cloud-based unified communications platform (Unified Communications) as its core offering, which integrates voice, instant messaging, business texting (TriadText), presence, and web/video conferencing. Supporting this platform are several standalone and add-on services: Hosted PBX (PBXreach) provides a complete cloud-based phone system; SIP Trunking enables IP replacement for traditional phone lines; TriadFAX offers hosted fax over IP; Internet and Data provides connectivity via fiber, Metro Ethernet, and MPLS; Call Recording adds cloud-based call recording with compliance features; CRM Integration connects with over 50 CRM platforms; Webinar Service enables large-scale online events; and Mobility Solutions provides mobile app access. The portfolio serves businesses from small operations to enterprises with up to 5,000 employees.
Differentiator
Problem solved
Functional benefit
Brands
- TriadText: Business SMS texting service allowing users to send and receive text messages using their business phone number on cell phone, laptop, tablet, or desktop computer.
- TriadFAX
Products and services
- Hosted PBX (PBXreach) Cloud-based hosted VoIP phone system that routes calls over the internet, providing a complete phone solution with HD sound quality, auto attendant, conference calling, call parking, music on hold, and voicemail to email features for businesses.
- SIP Trunking
- TriadText Business Texting
- TriadFAX Hosted Fax over IP
- Web & Video Conferencing
- Webinar Service
- Internet and Data Services
- Cloud Call Recording
- Unified Communications Platform
Quantifiable outcome
- 60%+ monthly savings on telecom costs by consolidating offices onto single bill
- +2 more outcomes
Companies that use Triad Telecom, Inc.
Customer profileNamed customers3 records
Segments2 records
Ideal customer profiles2 records
Triad Telecom, Inc. technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration10 records
Feature6 records
Triad Telecom, Inc. partnerships and signals
Strategic signalScale indicators3 records
Recent moves6 records
Expansion highlights5 records
Triad Telecom, Inc. competitors and assessment
Company assessmentBroad incumbents
- Zoom (Zoom Phone): Dominant video conferencing platform with Zoom Phone offering cloud PBX and UCaaS bundled with broader collaboration suite. Comparable as a competitor in the unified communications space, though much larger and broader in scope.
- Microsoft Teams Phone: Cloud calling/UCaaS capability bundled within Microsoft Teams and the broader Microsoft 365 productivity suite. Major competitor for unified communications budgets, especially among SMBs already on Office 365.
Direct peers
- Nextiva: Cloud communications platform focused on SMB and mid-market businesses, offering hosted VoIP, UCaaS, contact center, and CRM integrations. Highly comparable in target customer (small-to-mid businesses seeking unified communications) and bundled product strategy.
- Dialpad: AI-powered cloud communications platform offering UCaaS, hosted PBX, and contact center with CRM integrations. Comparable as a mid-market UCaaS competitor with overlapping CRM integration strategy.
- RingCentral: Leading cloud UCaaS provider offering hosted PBX, SIP trunking, business texting, conferencing, and contact center for businesses of all sizes. Directly comparable in product mix, SMB-to-enterprise target market, and channel-led go-to-market.
- 8x8: Cloud UCaaS and contact center provider with hosted PBX, SIP trunking, voice, video, and team messaging for SMB and enterprise. Comparable in product portfolio and business communications focus.
- Vonage (Ericsson): Cloud communications provider (acquired by Ericsson) offering hosted PBX, SIP trunking, UCaaS, and APIs for businesses and developers. Comparable in VoIP, SIP trunking, and unified communications offerings to mid-market and enterprise.
- Mitel: Business communications provider offering on-premise and cloud PBX, SIP trunking, and UC solutions for SMB through enterprise. Comparable in SIP trunking and PBX focus, though more weighted to on-premise than Triad.
- GoTo (formerly Jive): Unified communications and IT management provider (formed from Jive Communications and LogMeIn) offering hosted VoIP, video conferencing, and remote support. Comparable SMB/mid-market UCaaS focus and channel partner strategy.
- Ooma: SMB-focused VoIP and UCaaS provider offering hosted phone service, SIP trunking, and small-business communications. Comparable in target segment (small businesses replacing legacy phone lines) and product/customer overlap.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks7 records
Key highlights7 records
Customer concentration
Triad Telecom, Inc. social profiles
Digital presenceTriad Telecom, Inc. financial estimates
Financial estimateRevenue estimate
Valuation estimate
Triad Telecom, Inc. leadership team
Management profileNumber of profiles
Triad Telecom, Inc. funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Triad Telecom, Inc. M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Triad Telecom, Inc.
What does Triad Telecom, Inc. do?
Triad Telecom provides cloud-based VoIP telecommunications and unified communications services for U.S. businesses, including hosted PBX, SIP trunking, business SMS texting, hosted fax over IP, web and video conferencing, internet/data connectivity, and cloud call recording. Offerings are sold as recurring monthly subscriptions bundled with per-minute usage and one-time activation/porting fees, and are delivered through direct sales and a partner/reseller channel.
Is Triad Telecom, Inc. a public or private company?
Triad Telecom, Inc. is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Triad Telecom, Inc. founded?
Triad Telecom, Inc. was founded in 2005. It employs 1 to 10 people.
Where is Triad Telecom, Inc. based?
Triad Telecom, Inc. is headquartered in Greensboro, United States, in the North America region.
How does Triad Telecom, Inc. make money?
Five revenue lines are on record. Hosted PBX / Cloud Phone Service is the primary driver. The others are SIP Trunking Services, professional Services and Fees, internet and Data Services and webinar and Conferencing Services.
Who are Triad Telecom, Inc.'s main competitors?
Broad incumbents on record are Zoom (Zoom Phone) and Microsoft Teams Phone. Direct peers are Nextiva, Dialpad, RingCentral, 8x8, Vonage (Ericsson), Mitel, GoTo (formerly Jive) and Ooma.
Does Triad Telecom, Inc. have an API?
No public API is recorded for Triad Telecom, Inc..
What industry is Triad Telecom, Inc. in?
Triad Telecom, Inc.'s product category is Business Telecommunications Services. Its primary akta.pro industry code is HDAIAHAB, Cloud PBX & Hosted Telephony, with a secondary code of BPAEAEAI, Unified Communications & Collaboration Network Services (VoIP/QoS). Its NAICS code is 517111 and its SIC code is 4813.