What Kosmos does

Kosmos AI Labs is an enterprise Operational Intelligence platform that automatically correlates fragmented signals across the systems enterprises already run—Salesforce Service Cloud, Jira, GitHub, ServiceNow, Zendesk, Bitbucket, Azure DevOps, Linear, Pylon, and observability tools (Datadog, Grafana, Splunk, OpenTelemetry)—into structured, human-confirmed root cause analyses. The product operates through an INGEST → CORRELATE → SURFACE → ACT → LEARN lifecycle: it ingests events from connected tools, clusters correlated signals into Risk Events (machine-generated hypotheses with ranked causes and supporting evidence), and only promotes findings to authoritative RCA Reports after a human operator confirms them. Confirmed root causes accumulate into an Escalation Intelligence Map, a graph-based organizational memory that flags similar patterns before they escalate, intended to prevent repeat incidents. The platform is built on GCP with DuckDB, GCS + Iceberg data layer, event-driven services, and LLM-powered correlation.

Kosmos targets enterprise support and engineering organizations—particularly VP Engineering, SRE leaders, and CIO/CTOs—with a disciplined enterprise sales motion: Discovery → Qualification → 14-Day Trial → Results Presentation → Close. Distribution combines direct field sales with a Salesforce AppExchange listing, and demand generation is driven by content marketing, webinars, and a bottom-of-funnel "Investigation Cost Audit" diagnostic. Revenue is generated through annual SaaS subscriptions with 12-month minimum commitments and pricing set per Order Form (multi-year contracts common). The company was founded by Sanjay Gidwani (a veteran of enterprise delivery operations and the Salesforce ecosystem), launched commercially in June 2026 alongside a $5M seed round led by Norwest, is headquartered in Chicago with remote engineering in Kraków, Poland, and operates with approximately 12 employees and named enterprise customers PSIgnite and Tribble.

Name

Kosmos

Legal name

Kosmos AI Labs, Inc.

Website

https://kosmoslabs.ai

Company type

Private

Founded year

2026

Operating status

Operating

Headcount range

1–10 employees

Short description

Kosmos AI Labs is an AI-native Operational Intelligence platform that correlates signals across Salesforce, Jira, GitHub, and ServiceNow to deliver structured, human-confirmed root-cause analysis for enterprise support and engineering teams.

Ownership category

akta.pro rank

Product category

Operational Intelligence Platform

NAICS

Software Publishers (513210), Computer Systems Design and Related Services (5415)

SIC

Services-Computer Integrated Systems Design (7373), Services-Prepackaged Software (7372)

akta.pro primary industry

IT Governance, Risk & Compliance (IT GRC) Platforms (HDAEALAK)

akta.pro secondary industry

Compliance, GRC Workflow & Audit Automation Platforms (HDAEAHAL)

Keywords

• Operational intelligence platform
• Root cause analysis
• Incident correlation
• Enterprise observability
• Signal correlation

Headquarters

HQ city

Chicago

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS Subscription: Annual subscription model with 12-month minimum commitment period. Payment due as specified in Order Form. Platform availability described in Service Level Agreement. Commercial support provided via email and dedicated support channel.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

Kosmos is an AI-native Operational Intelligence platform that correlates operational signals across enterprise tools (Salesforce, Jira, GitHub, ServiceNow, Datadog, Grafana, Splunk) to automate root cause analysis. Using an INGEST → CORRELATE → SURFACE → ACT → LEARN methodology, it generates machine-produced Risk Events with ranked causes and supporting evidence that humans confirm to produce authoritative RCA Reports, with the Escalation Intelligence Map accumulating organizational memory to prevent repeat incidents.

Product overview

Kosmos is an AI-native Operational Intelligence Platform designed as a single unified product for enterprise operations. The core KOSMOS Platform correlates signals across Salesforce, Jira, GitHub, ServiceNow, and observability tools through an INGEST → CORRELATE → SURFACE → ACT → LEARN lifecycle. Key modules include Risk Events (machine-generated hypotheses of operational patterns), RCA Reports (human-confirmed root cause analyses), Correlation Library (research view of all surfaced clusters), and the Escalation Intelligence Map (graph architecture for preventing repeat incidents). The platform also includes a 90-day Historical Baseline Analysis during onboarding and a Dashboard providing an inbox-first view of Risk Events, recent activity, and system stats.

Differentiator

Problem solved

Functional benefit

Products and services

• KOSMOS Platform AI-native Operational Intelligence platform that correlates signals across Salesforce, Jira, GitHub, ServiceNow, and observability tools into structured, human-confirmed root cause clarity. Operates on an INGEST → CORRELATE → SURFACE → ACT → LEARN lifecycle, targets enterprise support and engineering organizations, and surfaces structured root cause in under 60 seconds.
• Risk Events Machine-produced analyses generated by the correlation engine when it identifies meaningful operational patterns. Each Risk Event contains ranked causes, supporting evidence drawn from connected systems, and recommended next steps, and remains provisional until a human operator confirms it.
• RCA Reports Authoritative root cause analyses generated when operators promote Risk Events to official RCA status. Reports contain correlated evidence from multiple connected systems and serve as the official organizational record of what caused an incident.
• Correlation Library Research view within the platform that surfaces all clusters the correlation engine has identified. Provides investigators access to cross-system signal correlations for context and investigation across connected enterprise tools.
• Kosmos Dashboard Inbox-first home view of the KOSMOS Platform at app.kosmoslabs.ai. Contains the Risk Events inbox with confidence level breakdown, a recent activity feed, and a background activity summary showing signals ingested, active clusters, connected systems, and engine recomputation status.

Quantifiable outcome

• Gartner research: Downtime costs average $500,000 to $1 million per hour for Fortune 500 companies; finance and healthcare sectors exceeding $5 million per hour
• +1 more outcomes

Named customers2 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration15 records

AI capability7 records

Feature4 records

Scale indicators3 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• PagerDuty: Incident response and on-call management platform that has expanded into AIOps and automated incident analysis. Comparable to Kosmos on the incident lifecycle, though PagerDuty is anchored in alerting/escalation rather than the cross-tool RCA and operational memory focus.
• BigPanda: AIOps platform that correlates alerts across IT operations tools to surface incidents and root cause. Directly comparable to Kosmos on cross-system signal correlation for incident response, though BigPanda focuses more on alert noise reduction than Kosmos's human-confirmed RCA and escalation memory loop.
• Moogsoft: Enterprise AIOps vendor specializing in incident correlation and root cause analysis across monitoring and ITSM stacks. Competes head-to-head with Kosmos in IT operations signal correlation, with a longer track record but a heavier, more traditional enterprise footprint.

Emerging players

• Rootly: Incident management platform built natively into Slack with automated incident response and post-mortem workflows. Comparable emerging player on the incident lifecycle and RCA use case, particularly for engineering teams adopting modern collaboration tools.
• Honeycomb: Observability platform purpose-built for engineering teams with strong incident debugging and RCA workflows. An emerging player that overlaps Kosmos on the developer-facing RCA use case, though focused more on production tracing than cross-tool ITSM correlation.

Broad incumbents

• Atlassian (Jira + Opsgenie): Jira is Kosmos's primary project management integration and Opsgenie is an incident alerting product. As a broad incumbent in the developer workflow stack, Atlassian could ship native cross-system RCA features that erode Kosmos's integration wedge.
• ServiceNow: ITSM and IT operations platform with native AIOps/ITOM modules that compete with Kosmos's incident correlation and RCA value prop. Already integrated into enterprise IT workflows where Kosmos sells, making it a frequent replacement or bundling threat.
• Datadog: Cloud observability and monitoring leader with Watchdog (AI-driven anomaly detection) and expanding AIOps capabilities. A broad incumbent whose suite could subsume Kosmos's correlation wedge via native features bundled into existing enterprise contracts.
• Splunk: Observability, logging and ITSIM platform with machine-learning-driven incident analysis. Comparable to Kosmos on cross-signal correlation for ops and security teams, and increasingly competitive in enterprise IT operational intelligence.

Others

• Zendesk: Customer support platform integrated into Kosmos as one of its support/ITSM data sources. An ecosystem partner rather than direct competitor, but Zendesk's expanding AI and analytics features could overlap with Kosmos's customer-case correlation value over time.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/kosmosailabs

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Kosmos