What Findustry AI does

Findustry AI is a private, early-stage software company that builds generative AI agents for payments operations, with its core product, Chargeback Agent, focused on automating the chargeback dispute lifecycle for merchants and payment processors. The agent collects required evidence types from merchant systems, composes detailed rebuttal letters informed by prior dispute outcomes, and submits disputes through both an autopilot mode for routine cases and a copilot mode that surfaces higher-value cases for human review and approval via a web Portal. The platform is architected as a proprietary domain-specific harness layered atop foundation LLMs (including GPT-5.5 and Fable 5), with multimodal capabilities spanning text, structured transaction data (AVS, CVV, ARN), and PDF document parsing for evidence retrieval. The company also publishes the Findustry AI Benchmark — an industry-first evaluation measuring LLM performance on chargeback response, document parsing, and processing statement analysis — claiming a 41.7-point performance improvement over base frontier models and 98.3% accuracy on chargeback scenarios.

The company monetizes through subscription-based, quote-priced enterprise contracts on an annual billing cadence, distributed via direct enterprise sales, a self-serve Portal, and APIs for embedded/OEM integration. Its customer base spans two named enterprise logos — AllPaid and Kurv, both in the payment processing vertical — with the company claiming 4,000+ merchants served overall (likely a mix of direct merchants and indirect merchants reached through processor customers). Distribution channels target enterprise merchants, payment processors, and agencies managing multi-tenant chargeback workflows.

Findustry AI, Inc. is a Delaware corporation headquartered at 909 Davis St., Suite 500, Evanston, IL. The company has 1–10 employees, closed a $2.25 million first funding round in January 2026, and is led by Founder & CEO Jonathan Razi. Key diligence gaps include undisclosed investor identity, no disclosed revenue or ARR, no public pricing, and a founder/leadership team that is not fully detailed in available sources.

Name

Findustry AI

Legal name

Findustry AI, Inc.

Website

https://findustryai.com

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Findustry AI develops generative AI agents that automate chargeback dispute management for merchants and payment processors. Its Chargeback Agent uses a proprietary domain layer atop foundation LLMs to collect evidence, compose rebuttals, and submit disputes on a subscription basis.

Ownership category

akta.pro rank

Product category

Payments Automation Software

NAICS

Financial Transactions Processing, Reserve, and Clearinghouse Activities (522320)

akta.pro primary industry

Chargeback & Dispute Management (FSAMALAC)

akta.pro secondary industries

Risk Scoring, Decisioning & Orchestration (FSAMALAB), Enterprise AI Data & Knowledge Platforms (Vector Databases, Knowledge Graphs) (HDAEANAH), Responsible AI, Security & Privacy Platforms (Safety, Guardrails, PII) (HDAEANAG)

Keywords

• AI chargeback management
• Payment dispute automation
• Generative AI agents
• Merchant payment operations
• Payments AI benchmark

Headquarters

HQ city

Evanston

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations

Revenue model

1. AI Agent Services (Chargeback Agent): Subscription-based access to AI agents for chargeback dispute management. Revenue derived from merchants and payment processors who deploy the AI to automate evidence collection, argument construction, and dispute submission workflows.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels3 records

Core offering

Findustry AI develops generative AI agents purpose-built for payments operations, with its core product being the Chargeback Agent that autonomously handles chargeback dispute workflows including evidence collection from merchant systems, composition of rebuttal letters based on real dispute outcomes, and dispute submission. The company also offers the Findustry AI Benchmark, the first LLM performance benchmark designed for payments industry workflows.

Product overview

Findustry AI is an AI-native payments company offering a platform of AI agents built for payments operations. The core product is Chargeback Agent, which autonomously handles the full chargeback dispute lifecycle from evidence collection through submission. This is managed via the Portal interface, which supports both automated (autopilot) and human-in-the-loop (copilot) workflows. The company also publishes the Findustry AI Benchmark — the industry's first LLM benchmark for payments — enabling systematic evaluation of AI model performance in chargeback and payment processing tasks. The platform is designed for enterprise accuracy with full audit trails and continuous learning from each interaction.

Differentiator

Problem solved

Functional benefit

Products and services

• Chargeback Agent AI agent that autonomously handles chargeback dispute workflows including evidence collection, argument building, and dispute resolution. Operates in autopilot mode for routine cases and copilot mode with human approval for higher-value disputes. Built for enterprise merchants and payment processors managing chargeback volumes.
• Findustry AI Benchmark Industry-first benchmark measuring LLM performance specifically for payments industry workflows. Evaluates chargeback response accuracy, document parsing error rates for PDFs and receipts, and processing statement analysis across different LLM models. Enables model selection and continuous performance monitoring for payments-specific AI tasks.

Quantifiable outcome

• 3x improvement in recovered dollars compared to manual processes
• +4 more outcomes

Named customers2 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

AI capability8 records

Feature7 records

Scale indicators4 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Verifi (Visa): Visa-owned dispute management platform offering Order Insight, CDRN, and Resolution Center to merchants. As a card-network-controlled incumbent, Verifi has privileged access to transaction data and serves a comparable chargeback prevention and management use case, but as part of Visa's broader payments ecosystem rather than as an AI-native overlay.
• Sift: AI-powered fraud detection and prevention platform serving merchants and payment processors with ML-based risk decisioning. Operates in an adjacent fraud and risk space with AI capabilities, though focused more on transaction-level fraud prevention than dispute management.
• Riskified: Publicly-traded AI fraud management platform specializing in e-commerce chargeback prevention and revenue optimization. Comparable in using AI/ML to automate risk decisioning for merchants, though focused on approval optimization rather than dispute response automation.
• Ethoca (Mastercard): Mastercard-owned solution for fraud and dispute management, including alerts and collaboration tools for merchants and issuers. Comparable to Findustry AI in the chargeback and dispute resolution space, but backed by Mastercard's network and not focused on generative AI agents.
• Forter: AI-native fraud prevention platform that uses ML models to approve or decline transactions in real-time for merchants. Operates in the same payments AI space with enterprise merchant focus, though addressing fraud prevention upstream of chargeback disputes.

Emerging players

• Ravelin: AI-driven fraud detection and chargeback prevention platform serving online merchants and payment providers. Comparable in using ML/AI for payments risk, though with a broader fraud prevention focus rather than dispute response automation specifically.
• Disputifier: Specialized chargeback management tool for Shopify and e-commerce merchants, offering automated dispute handling. Comparable in core use case but narrower in platform coverage and merchant size compared to Findustry AI's enterprise-focused offering.

Direct peers

• Chargebacks911: Direct competitor offering chargeback management and dispute resolution services for merchants and payment processors. Both companies target the same core workflow of automated chargeback dispute handling, though Chargebacks911 relies more on human-managed services while Findustry AI is AI-native.
• MidMetrics: Chargeback analytics and management platform helping merchants analyze chargeback data and automate dispute responses. Directly comparable to Findustry AI's core Chargeback Agent offering, targeting similar merchants with data-driven dispute workflows.
• Justt: AI-powered chargeback management solution that automates dispute response and evidence collection for merchants. One of the closest direct competitors to Findustry AI's Chargeback Agent, targeting the same SMB and enterprise merchants with automated chargeback workflows.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/findustryai

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds1 record

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Findustry AI