On Time Service Pros
On Time Service Pros is a family-owned residential and light-commercial HVAC, plumbing, electrical, and home automation contractor serving the greater Minneapolis southeast metro and Western Wisconsin, with 95 employees and a recurring V.I.P. maintenance subscription model.
- Company typePrivate
- Founded1945
- HeadquartersRosemount, United States
- Headcount11–50
- GTM typeB2C
- OfferingServices
What On Time Service Pros does
On Time Service Pros is a family-owned home services contractor headquartered in Rosemount, Minnesota, providing residential and light-commercial HVAC, plumbing, electrical, and home automation services across the greater Minneapolis southeast metro and Western Wisconsin. The company operates four core service divisions—heating (furnace, boiler, heat pumps), cooling (central AC, mini-splits, duct cleaning), plumbing (drain, water heaters, water quality, leak detection), and electrical (panels, rewiring, EV chargers)—delivered via field technicians dispatched from fully stocked service vehicles. Following Jeff Rahn's 2024 exit from a franchise agreement and rebrand to 'On Time Service Pros,' the company has invested in proprietary Connected + Protected Smart Home Kits, a $25.95/month V.I.P. Maintenance subscription with priority service and repair discounts, a Heroes Club program offering free memberships to military and law enforcement, and a GreenSky financing partnership enabling $120/month equipment payment plans.
The company employs 95 people (up 19% year-over-year), serves a defined regional geography across 13+ Minnesota cities plus Western Wisconsin, and supplements its traditional trade services with home automation products (smart thermostats, water shut-off valves, cameras, lighting controls) integrated through a unified Home Automation App and Alarm.com monitoring. GTM is direct-to-consumer, driven by local SEO, content marketing, paid social (Facebook, Instagram, TikTok, YouTube), referrals, and inbound phone/online scheduling. Revenue is generated through a mix of service-call fees, hourly labor, equipment markup, recurring subscription membership, and financing-related transaction economics, with no publicly disclosed financials.
On Time Service Pros firmographics
Firmographics- Name
- On Time Service Pros
- Legal name
- On Time Service Pros
- Website
- https://ontimeservicepros.com
- Company type
- Private
- Founded year
- 1945
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- On Time Service Pros is a family-owned residential and light-commercial HVAC, plumbing, electrical, and home automation contractor serving the greater Minneapolis southeast metro and Western Wisconsin, with 95 employees and a recurring V.I.P. maintenance subscription model.
- Ownership category
- akta.pro rank
On Time Service Pros industry classification
Industry- Product category
- Residential Home Services (HVAC, Plumbing, Electrical)
- NAICS
- Services to Buildings and Dwellings (5617), Appliance Repair and Maintenance (811412), Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance (8113)
- SIC
- Services-Miscellaneous Repair Services (7600), Services-To Dwellings & Other Buildings (7340)
- akta.pro primary industry
- Refrigeration & Cold-Chain Equipment Service (IMAIABAE)
- akta.pro secondary industry
- After-Hours & 24/7 Emergency Electrical Response (HSAOAEAL)
Keywords
Where On Time Service Pros is headquartered
LocationHeadquarters
- HQ city
- Rosemount
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
On Time Service Pros business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Supply Chain, Technology or R&D, Infrastructure
Revenue model
- HVAC Services: Residential and commercial heating, ventilation, and air conditioning services including repair, maintenance, installation, and replacement of furnaces, boilers, heat pumps, central AC, and mini-split systems. Revenue generated through service fees, hourly rates, and equipment markup.
- Plumbing Services: Full-service plumbing including leak repair, drain cleaning, sewer repair, water heater installation/repair, water softener installation, garbage disposal, kitchen and bathroom plumbing, and water quality systems. Revenue from service calls and installations.
- Electrical Services: Electrical panel repair/replacement, rewiring, inspections, installation services, EV charger installation, and home automation. Revenue from labor services and equipment sales.
- V.I.P. Maintenance Plan Subscription: Monthly subscription at $25.95 covering annual maintenance for HVAC, plumbing, and electrical systems. Includes 15% discount on repairs and 10% off replacements, priority scheduling, and 24/7 phone support. Generates recurring monthly revenue.
- Equipment Financing: Financing partnerships with GreenSky for furnace, AC, and plumbing system replacements. Company earns financing-related income through these partnerships while enabling customers to make larger purchases.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | V.I.P. Maintenance Plan - $25.95/month |
| Unit Pricing | Pay-as-you-go | A/C Tune Up - $79 |
| Unit Pricing | Pay-as-you-go | Standard Service Call - $79 (8AM-6PM) / $189 (after hours) |
| Subscription | Monthly | Financing - From $120/month |
| Unit Pricing | Pay-as-you-go | Reverse Osmosis Filtration - Save $99 |
| Unit Pricing | Pay-as-you-go | Whole Home Dehumidifiers - $100 off for V.I.P. members |
| Unit Pricing | Pay-as-you-go | Delta Faucets - $75 off for V.I.P. members |
| Unit Pricing | Pay-as-you-go | Generac Generator - $2,200 off for V.I.P. members |
| Other | Annual | Plumbing Installer - $100,000-$160,000/year |
| Other | Pay-as-you-go | Drain Technician - $25-$30/hour |
| Other | Pay-as-you-go | Customer Service Representative - $24-$27/hour |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels7 records
On Time Service Pros product offering
Product offeringCore offering
On Time Service Pros is a family-owned home services company that sells and delivers residential and light commercial HVAC, plumbing, electrical, and home automation/security services across Minnesota and Western Wisconsin. Service delivery is performed by licensed field technicians dispatched in fully stocked trucks for same-day repair, installation, and maintenance, supplemented by a $25.95/month V.I.P. Maintenance subscription that bundles annual safety inspections with repair discounts and priority scheduling.
Product overview
On Time Service Pros is a family-owned home services company offering a comprehensive suite of HVAC, plumbing, electrical, and home automation services across Minnesota and western Wisconsin since 1945. The company's core offerings are organized into four main service divisions: Heating & Cooling (including furnace, boiler, AC, heat pumps, and air duct cleaning), Plumbing (including repairs, installations, water heaters, water softeners, and water quality), Electrical (including panel repairs, rewiring, installations, and EV charging), and Home Automation & Security (including smart thermostats, water valves, cameras, and lighting control). The company also offers proprietary Connected + Protected Kit bundles (Air Kit, Water Kit, Camera Kit, Lighting Kit) for smart home automation, along with V.I.P. Maintenance Plans providing ongoing protection and priority service. The business model combines traditional service delivery with modern smart home technology integration.
Differentiator
Problem solved
Functional benefit
Brands
- V.I.P. Maintenance: Vital In-Home Protection Maintenance plan offering annual home maintenance, 15% off repairs, priority service, and 24/7 support for $25.95/month.
- Heroes Club
Products and services
- Heating Services Comprehensive heating system services including furnace repair, maintenance, and installation; boiler repair and installation; heat pump services; and commercial heating solutions for residential and commercial properties in Minnesota.
- Air Conditioning & Cooling Services Full-service air conditioning solutions including AC repair, AC installation, mini split ductless systems, commercial A/C services, and cooling maintenance programs.
- Plumbing Services Complete plumbing services including repair, maintenance, installation, drain cleaning, sewer repair, water heater services, water softeners, leak detection and repair, garbage disposal, kitchen and bathroom plumbing, and water quality testing.
- Electrical Services Professional electrical services including electrical panel repairs and replacement, wiring and rewiring, electrical installation, safety inspections, EV charging station installation, and general electrical repairs.
- Home Automation & Security Smart home security and automation systems that allow homeowners to monitor and control energy usage, heating, air conditioning, ventilation, lighting, and security remotely via smartphone or tablet.
- Connected + Protected Kits - Air Kit Home automation kit including smart thermostat, smart plug, and water sensor for monitoring and controlling home devices remotely while providing water leak alerts.
- Connected + Protected Kits - Water Kit
- Connected + Protected Kits - Camera Kit
- Connected + Protected Kits - Lighting Kit
- V.I.P. Maintenance Plan Monthly membership program at $25.95 providing annual safety inspections for HVAC, plumbing, and electrical systems, 15% discount on repairs, priority service, and 24/7 support.
- Heroes Club
- Generac Home Backup Generators
- Heat Pump Systems
- Air Duct Cleaning
- Whole Home Dehumidifiers
Quantifiable outcome
- Prevent up to 30% of HVAC repairs with regular maintenance
- +3 more outcomes
Companies that use On Time Service Pros
Customer profileNamed customers3 records
Segments3 records
Ideal customer profiles3 records
On Time Service Pros technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
Feature5 records
On Time Service Pros partnerships and signals
Strategic signalScale indicators4 records
Recent moves6 records
Expansion highlights6 records
On Time Service Pros competitors and assessment
Company assessmentDirect peers
- Benjamin Franklin Plumbing: National residential plumbing franchise (Neighborly) with on-time-guarantee branding. Comparable in trade-specific service model and residential customer focus.
- Mr. Rooter Plumbing: National plumbing franchise (Neighborly) increasingly adding HVAC and drain services. Comparable in residential services focus and franchise/regional operating model.
- Mike Diamond Services: Southern California home services company offering plumbing, HVAC, and electrical under one brand with a 'home protection plan' subscription. Direct comparable in multi-trade consolidation and membership-driven recurring revenue.
- Horizon Services: Multi-trade residential home services company (HVAC, plumbing, electrical) operating across the Mid-Atlantic. Closely comparable in service-mix breadth, direct-to-consumer model, and regional focus.
- F.H. Furr Plumbing, Heating & Cooling: Mid-Atlantic multi-trade residential home services company offering HVAC, plumbing, and electrical with a unified brand. Closely comparable in three-trade consolidation, regional scope, and direct-to-consumer service model.
Emerging players
- American Home Shield: Leading home-warranty provider covering HVAC, plumbing, and electrical systems. Comparable in targeting the recurring home-protection subscription opportunity and the same residential customer pain points.
- HomeServe USA: Subscription home-services and warranty provider covering plumbing, electrical, and HVAC emergencies. Comparable in subscription / recurring-revenue model and in building the home-protection category On Time Service Pros targets with V.I.P.
Broad incumbents
- ARS / Rescue Rooter: Large multi-trade home services provider offering HVAC, plumbing, and electrical across multiple U.S. markets. Comparable in service breadth and direct-to-consumer residential model, with national scale.
- Roto-Rooter: National plumbing and drain-services franchise with significant HVAC adjacencies and broad U.S. coverage. Comparable in core residential services but operates at substantially larger scale and broader geographic footprint.
- ServiceMaster Restore: National facility and home services brand with restoration, cleaning, and HVAC/plumbing adjacency. Comparable in delivering home-services directly to consumers across multiple categories, though at substantially larger scale.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
On Time Service Pros social profiles
Digital presenceOn Time Service Pros financial estimates
Financial estimateRevenue estimate
Valuation estimate
On Time Service Pros leadership team
Management profileNumber of profiles
Profiles4 records
On Time Service Pros funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
On Time Service Pros M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about On Time Service Pros
What does On Time Service Pros do?
On Time Service Pros is a family-owned home services company that sells and delivers residential and light commercial HVAC, plumbing, electrical, and home automation/security services across Minnesota and Western Wisconsin. Service delivery is performed by licensed field technicians dispatched in fully stocked trucks for same-day repair, installation, and maintenance, supplemented by a $25.95/month V.I.P. Maintenance subscription that bundles annual safety inspections with repair discounts and priority scheduling.
Is On Time Service Pros a public or private company?
On Time Service Pros is a private company. It is classified as family owned and is currently operating.
When was On Time Service Pros founded?
On Time Service Pros was founded in 1945. It employs 11 to 50 people.
Where is On Time Service Pros based?
On Time Service Pros is headquartered in Rosemount, United States, in the North America region.
How does On Time Service Pros make money?
Five revenue lines are on record. HVAC Services are the primary driver. The others are plumbing Services, electrical Services, V.I.P. Maintenance Plan Subscription and equipment Financing.
Who are On Time Service Pros's main competitors?
Direct peers on record are Benjamin Franklin Plumbing, Mr. Rooter Plumbing, Mike Diamond Services, Horizon Services and F.H. Furr Plumbing, Heating & Cooling. Emerging players are American Home Shield and HomeServe USA. Broad incumbents are ARS / Rescue Rooter, Roto-Rooter and ServiceMaster Restore.
Does On Time Service Pros have an API?
No public API is recorded for On Time Service Pros.
What industry is On Time Service Pros in?
On Time Service Pros's product category is Residential Home Services (HVAC, Plumbing, Electrical). Its primary akta.pro industry code is IMAIABAE, Refrigeration & Cold-Chain Equipment Service, with a secondary code of HSAOAEAL, After-Hours & 24/7 Emergency Electrical Response. Its NAICS code is 5617 and its SIC code is 7600.